Tell us why here...CPS Energy has reviewed the complaint and after our investigation this is what we found. The customer was mailed a final bill on 10/14/2014 for $293.13. CPS Energy gave a $15.00 credit for a Home Manager referral on 10/29/2014, we received a payment of $100 on 3/2/2015,...
$148.16 on 3/27/2015, and $29.27 on 4/8/2015. We have listened to the phone call where Mr. [redacted] called CPS Energy on 3/31/2015 and he was quoted a balance of $29.97. Subtracting the payments and adjustments made from the balance due of $293.13 -15.00-277.43 =.70 it appears the balance on Mr. [redacted]' account is correct.
In response to your inquiry concerning the claim that was filed at [redacted], CPS Energy determined that there was no fault caused by the technician that replaced the electric meter on 11/22/2016. Our investigation shows that the technician rang the doorbell to notify you of his...
arrival and replaced the electric meter, in accordance with our guidelines. In addition, our Claims Department attempted to contact you by phone and email to obtain details about the claim you filed on 11/22/2016. Based on the information you provided in your claim, CPS Energy closed the investigation and denied the claim. If you have any questions, or can provide any documentation to support your claim, please contact the adjuster assigned to your claim, [redacted] at [redacted] or you can email [redacted] at [redacted].
Complaint: [redacted]
I am rejecting this response because: I was never contacted by CPS and I have gone in person and they have yet to resolve my issue
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Their response was the payment they told us to pay, and was paid,...
is not enough. It had to include another bill. Who knows what is due. I guess I needed a lawyer to go over my electricity bill. Oh well, there is nothing I can do. Their solution to the problem is to call and tell you your electricity is getting shut off today or pay $420. That is what a company that has a monopoly does, anything they want. That is why monopolies are illegal.
Regards,
[redacted]
An electric device test was issued per the customer's request and can take up to 7 business days to complete. As with all smart meters they are tested prior to installation and CPS Energy does recommend customers to monitor their detailed usage at www.[redacted].com and logging into...
"Manage My Account "and selecting my energy usage tab.
Complaint: [redacted]
I am rejecting this response because: The company has repeatedly told me they would send the check. They have repeatedly received my new mailing address. This issue will be resolved when the check arrives.
Regards,
[redacted]
[redacted] was advised no further action will be taken. I apologize but due to the privacy act we are unable to give specifics on the outcome of her claim.
Complaint: [redacted]
I am rejecting this response because:
Other than these Revdex.com responses, this company has made no attempts to reach out. We have received neither phone call nor email. Nor have we received the letter we requested stating the account was paid in full and closed. Our phone number/email hasn't changed. Phone #: [redacted]email: [redacted]Address: [redacted]
[redacted]There is really no need to contact regarding the $0.70 check we paid and they cashed, we just STILL need the letter stating the account was paid in full and closed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
CPS Energy will contact the customer directly to resolve the issue. Thank you, [redacted] [redacted]
[redacted] has been contacted and her concerns have been addressed.
Tell us why here... CPS Energy has conctacted the customer directly and advised of our Final Bill Dispute process.
Tell us why here...CPS Energy has reviewed the complaint and after our investigation this is what we found. The customer was mailed a final bill on 10/14/2014 for $293.13. CPS Energy gave a $15.00 credit for a Home Manager referral on 10/29/2014, we received a payment of $100 on 3/2/2015,...
$148.16 on 3/27/2015, and $29.27 on 4/8/2015. We have listened to the phone call where Mr. [redacted] called CPS Energy on 3/31/2015 and he was quoted a balance of $29.97. Subtracting the payments and adjustments made from the balance due of $293.13 -15.00-277.43 =.70 it appears the balance on Mr. [redacted]' account is correct.
CPS Energy has contacted the customer and is working directly with her to resolve the issue. [redacted] | Customer Solutions Specialist |
Attempted to contact multiple times but no response.
In response to your inquiry concerning the claim that was filed at [redacted], CPS Energy determined that there was no fault caused by the technician that replaced the electric meter on 11/22/2016. Our investigation shows that the technician rang the doorbell to notify you of his...
arrival and replaced the electric meter, in accordance with our guidelines. In addition, our Claims Department attempted to contact you by phone and email to obtain details about the claim you filed on 11/22/2016. Based on the information you provided in your claim, CPS Energy closed the investigation and denied the claim. If you have any questions, or can provide any documentation to support your claim, please contact the adjuster assigned to your claim, [redacted] at [redacted] or you can email [redacted] at [redacted].
Complaint: [redacted]
I am rejecting this response because: I was never contacted by CPS and I have gone in person and they have yet to resolve my issue
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Their response was the payment they told us to pay, and was paid,...
is not enough. It had to include another bill. Who knows what is due. I guess I needed a lawyer to go over my electricity bill. Oh well, there is nothing I can do. Their solution to the problem is to call and tell you your electricity is getting shut off today or pay $420. That is what a company that has a monopoly does, anything they want. That is why monopolies are illegal.
Regards,
[redacted]
An electric device test was issued per the customer's request and can take up to 7 business days to complete. As with all smart meters they are tested prior to installation and CPS Energy does recommend customers to monitor their detailed usage at www.[redacted].com and logging into...
"Manage My Account "and selecting my energy usage tab.
Complaint: [redacted]
I am rejecting this response because: The company has repeatedly told me they would send the check. They have repeatedly received my new mailing address. This issue will be resolved when the check arrives.
Regards,
[redacted]
CPS Energy has contacted the customer directly.
[redacted] was advised no further action will be taken. I apologize but due to the privacy act we are unable to give specifics on the outcome of her claim.
Complaint: [redacted]
I am rejecting this response because:
Other than these Revdex.com responses, this company has made no attempts to reach out. We have received neither phone call nor email. Nor have we received the letter we requested stating the account was paid in full and closed. Our phone number/email hasn't changed. Phone #: [redacted]email: [redacted]Address: [redacted]
[redacted]There is really no need to contact regarding the $0.70 check we paid and they cashed, we just STILL need the letter stating the account was paid in full and closed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer will be contacted by phone or letter once an investigation regarding her experience has been completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
CPS Energy has contacted the customer directly and resoved the issue.
Thank you,
[redacted]