Solar installers are responsible for submitting information on behalf of the customer. The solar registration package submitted on Mr. [redacted]’s behalf stated no rebate for the registration. Mr. [redacted] would need to work with the Solar Installer to submit for the rebate.
CPS Energy has completed the request to change out / replace the gas meter on 01/16/2015. CPS Energy doesn't make billing adjustments or discount our services but we can make payment arrangements for a customer if needed. Our commercial department can be reached at [redacted] from 7:30 am to 5:30...
Complaint: [redacted]
I am rejecting this response because: I was not notified a smart meter was being installed and historical data does not support the excessive usage recorded by the smart meter.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Nothing is more absurd than this twisted story. But the fact is this government entity shows the efforts spent to argue and protect their preferred contractors at the publics expense instead of just simply be accountable clean up, provide product and services as advertised and respect each individual resident.Where and how many solar screens to install were the dispute between CPS and MM weatherization. It was never in my complains here. MM came to my property to install solar screen but does not have the product for the first time due to warehouse personnel shortage and the second time not having right tools and products. I was informed by MM that it is CPS give empty promises and made changes behind everyones back. I was told by the estimator solar screen worth several hundred dollars will be installed for my entire house. Instead of just simply clean up and correct the problems CPS rep slammed the door and threated to just go along with the contractors or they will leave after I took time off to coordinate with the clean up and correction that I thought would be happening. The CPS representative ROBERT Mayfield scolded me and told me the defective and dented product WORKS. IT is good enough and if I don't like it. That is too bad, slammed the door and left displaying the power trip .I simply need to have the QUALITY product and respectful services advertised on this CPS website: refer to my original complain to have a QUALITY weatherization company to correct the mess MM weatherization left immediately or just deinstall these defective products, RESTORE my property to my original working conditions and do not assign these defective low items under my account with public funding.
Regards,
[redacted]
Good afternoon,
CPS Energy is in the process of contacting the customer to discuss the account status and billing and will respond to the customer's concerns. Please let me know if there are any other questions or concerns.
Thank you for your assistance,
[redacted]...
CPS Energy has mailed out the refund check $54.90 to Mr. [redacted] and will monitor his account to ensure that he receive the refund check. I have called the customer and left a voicemail with my direct telephone number, if he has any issues or concerns.
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response becauseThis email response is the best example of the run around this municipal entity gave.Even with Revdex.com involvement, I still have not received any call back from upper management or see any correction of the problems caused to my household getting addressed and more lies and run arounds are given even instead of just simply taking accountability to correct problem, deliver promises or to clean up their mess, restore and take their defective junks away. Once again, it is the best examples abuse of cps account holder to pay CPS prefered contractors disregard product, services and misleading advertising
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was only offered my power to be turned on which should of been done regardless. My family still has no food.I do not have a credit towards any electric bill.
Regards,
[redacted]
CPS Energy bills provide a summary on the front side of the bill however on the backside all full adjustments to include credits and payments are listed on the backside. In regards to rebates it can take anywhere from six to eight weeks to be processed from the time of submission is not...
recommended a customer submit a payment less than the amount printed on the bill until the rebate credit has actually been applied. If a payment submitted is less than the full amount of the bill a late fee will be assessed. We will be more than happy to waive the late fee as a courtesy however the Rush Hour Rebate has not been processed and should be completed within the next several weeks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:Although I have not received the itemized list yet and the $85 credit will be applied to my account soon, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that—for the time being—this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The CPS representative I talked to assured me that the deposit would be refunded to me by mail but I...
have not yet received a refund. I am not willing to close this out until the refund is received by me. They have also send me a bill for a third account I have with them charging me yet another deposit of $80.00 that deposit was supposedly removed from the account but I do not yet have any evidence of that happening.
Regards,
[redacted]
Revdex.com:
I have reviewed a response made by the business in reference to complaint ID [redacted]. As expected, I received the "there is nothing we can do" line, instead of the, at minimum, "we will look into it further" line, or, even...
better, the "we will make some positive changes to our customer service program" line, which would have been much appreciated to the entire CPS user community.
Regards,
[redacted]
Solar installers are responsible for submitting information on behalf of the customer. The solar registration package submitted on Mr. [redacted]’s behalf stated no rebate for the registration. Mr. [redacted] would need to work with the Solar Installer to submit for the rebate.
CPS Energy has completed the request to change out / replace the gas meter on 01/16/2015. CPS Energy doesn't make billing adjustments or discount our services but we can make payment arrangements for a customer if needed. Our commercial department can be reached at [redacted] from 7:30 am to 5:30...
pm M-F.Sincerely, [redacted]
[redacted]CPS Energy
An itemized statement has been mailed to [redacted] to indicate the payment made and the correct amount of $229.01
Complaint: [redacted]
I am rejecting this response because: I was not notified a smart meter was being installed and historical data does not support the excessive usage recorded by the smart meter.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Nothing is more absurd than this twisted story. But the fact is this government entity shows the efforts spent to argue and protect their preferred contractors at the publics expense instead of just simply be accountable clean up, provide product and services as advertised and respect each individual resident.Where and how many solar screens to install were the dispute between CPS and MM weatherization. It was never in my complains here. MM came to my property to install solar screen but does not have the product for the first time due to warehouse personnel shortage and the second time not having right tools and products. I was informed by MM that it is CPS give empty promises and made changes behind everyones back. I was told by the estimator solar screen worth several hundred dollars will be installed for my entire house. Instead of just simply clean up and correct the problems CPS rep slammed the door and threated to just go along with the contractors or they will leave after I took time off to coordinate with the clean up and correction that I thought would be happening. The CPS representative ROBERT Mayfield scolded me and told me the defective and dented product WORKS. IT is good enough and if I don't like it. That is too bad, slammed the door and left displaying the power trip .I simply need to have the QUALITY product and respectful services advertised on this CPS website: refer to my original complain to have a QUALITY weatherization company to correct the mess MM weatherization left immediately or just deinstall these defective products, RESTORE my property to my original working conditions and do not assign these defective low items under my account with public funding.
Regards,
[redacted]
Good afternoon,
CPS Energy is in the process of contacting the customer to discuss the account status and billing and will respond to the customer's concerns. Please let me know if there are any other questions or concerns.
Thank you for your assistance,
[redacted]...
[redacted]
CPS Energy
CPS Energy has mailed out the refund check $54.90 to Mr. [redacted] and will monitor his account to ensure that he receive the refund check. I have called the customer and left a voicemail with my direct telephone number, if he has any issues or concerns.
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
They still have not furnished any proof stating this debt is mine.
Regards,
[redacted]
Tell us why here...CPS Energy has tried on two occasions to contact the customer and have not recieved a return phone call as of yet.
Complaint: [redacted]
I am rejecting this response becauseThis email response is the best example of the run around this municipal entity gave.Even with Revdex.com involvement, I still have not received any call back from upper management or see any correction of the problems caused to my household getting addressed and more lies and run arounds are given even instead of just simply taking accountability to correct problem, deliver promises or to clean up their mess, restore and take their defective junks away. Once again, it is the best examples abuse of cps account holder to pay CPS prefered contractors disregard product, services and misleading advertising
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was only offered my power to be turned on which should of been done regardless. My family still has no food.I do not have a credit towards any electric bill.
Regards,
[redacted]
CPS Energy bills provide a summary on the front side of the bill however on the backside all full adjustments to include credits and payments are listed on the backside. In regards to rebates it can take anywhere from six to eight weeks to be processed from the time of submission is not...
recommended a customer submit a payment less than the amount printed on the bill until the rebate credit has actually been applied. If a payment submitted is less than the full amount of the bill a late fee will be assessed. We will be more than happy to waive the late fee as a courtesy however the Rush Hour Rebate has not been processed and should be completed within the next several weeks.
WE HAVE CONTACTED MS. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Tell us why here...[redacted] contacted customer and left message to call her at 210-353-6580 for assistance
Revdex.com:Although I have not received the itemized list yet and the $85 credit will be applied to my account soon, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that—for the time being—this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The CPS representative I talked to assured me that the deposit would be refunded to me by mail but I...
have not yet received a refund. I am not willing to close this out until the refund is received by me. They have also send me a bill for a third account I have with them charging me yet another deposit of $80.00 that deposit was supposedly removed from the account but I do not yet have any evidence of that happening.
Regards,
[redacted]
Revdex.com:
I have reviewed a response made by the business in reference to complaint ID [redacted]. As expected, I received the "there is nothing we can do" line, instead of the, at minimum, "we will look into it further" line, or, even...
better, the "we will make some positive changes to our customer service program" line, which would have been much appreciated to the entire CPS user community.
Regards,
[redacted]
CPS Energy has contacted the customer and is working with the customer to resolve the issue. Thank you, [redacted]
*
I have contacted the customer, left voicemail with my direct phone number, and will be working with them to resolve the matter. Thank you, [redacted]