Craig Gouker Roofing & Home Improvements

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI received a phone call from the business informing me that they had made this credit to my account, and I have verified that they have done soThank you for your assistance with this resolution Regards, [redacted] ***

ADP Benefit Services (“ADP”) is a service provider who contracts with employers to perform Commuter Benefit spending account servicesThese contracted services include receipt of participant Commuter Benefit claims and reimbursement of eligible expenses to the participant according to the client’s plan provisions and federal regulationsADP relies upon the client to provide direction for establishing Commuter Benefit administrative services that meet the client’s plan provisionsTherefore, ADP does not make discretionary decisions on behalf of the plan; or in regards to the client’s authority under the planADP provides Commuter Benefit administrative services, as described, for our client, PA Consulting GroupWe have reviewed our records in connection with complaint Case ID [redacted] The participant, [redacted] , elected Transit/Parking commuter benefits effective 4/1/Contributions made by Ms [redacted] are not monitored, or held by ADPThese contributions are reported to ADP via a contribution file and the deductions appear on the participant’s earnings statement each pay periodMs [redacted] contributions are available for use via her Transit/Parking debit/credit card with a pin numberHowever, on 10/9/2014, Ms [redacted] called ADP to advise the card was not working when she attempted to use the card with the pinSince Ms [redacted] needed immediate use of the card, ADP advised that she could use the card as a credit card as she did in SeptemberADP was not aware until 10/16/that Ms [redacted] was continuing to have an issue using the cardADP contacted Ms [redacted] on 10/17/to review the card activity and advised Ms[redacted] that she had not tried to use the card since 10/9/After speaking with the participant on 10/17/2014, ADP requested a re-issue for another pin number for Ms [redacted] and followed up with her on 10/22/and left voice mailOn 10/27/ADP received a call from Ms [redacted] and ADP advised her that she could also use the card for immediate access by using the card as a credit card with Transit Authorities and authorized vendors throughout the U.SAlso, we asked if she had received the new pin we requested and she advised that she had not received a new pin yetADP plans to contact Ms [redacted] again to see if the new pin was received and resolved the issue and if we can assist any further

Business Response to a ComplaintComplaint ID#: [redacted] Company Name:ADP, INCCompany Contact:Ave R***Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] ***Staff Member: [redacted] Response:We have reviewed our records in connection with participant *** [redacted] Revdex.com complaintInformation below seeks to provide what occurred and let [redacted] know that as of, 1/21/15, ADP took steps to roll the remaining unused amount of $from the 2013- [redacted] account into her 2014- [redacted] accountThis amount is now available for eligible claims incurred before 4/30/ADP’s client, [redacted] who is [redacted] ***’s employer, adopted the Carryover feature for their Health Care [redacted] plan yearThe Carryover feature permits employers to allow employees to carry over up to $of unused amounts left in their [redacted] ***s for expenses in the next yearThe funds carry over to the following plan year days after plan year’s run out dateA “run-out period” is a period immediately following the end of a plan year (4/30/in this case) during which a participant can submit a claim for reimbursement for eligible expenses incurred during the preceding plan yearBay Houston Towing Company’s plan year is from 5/to 4/Their run out date for the plan year was 7/31/2014; this is the deadline for participants to submit claims against the prior year’s fundsThe carryover funds would roll to the next plan year days after that dateUnfortunately, at the time of the rollover, the system did not recognize any funds in the participant’s accountAfter receiving [redacted] ***’s call and researching this matter, ADP corrected this unforeseen problemThe refund amount of $was reduced by a claim paid on 11/19/in the amount of $leaving a rollover balance of $ADP has now rolled the funds to the [redacted] account on 1/21/ADP Benefit Services (“ADP”) is a service provider who contracts with employers to perform flexible spending account (FSA) servicesThese contracted services include receipt of participant [redacted] claims and reimbursement of eligible expenses to the participant according to the client’s plan provisions and federal regulationsADP relies upon the client to provide direction for establishing [redacted] administrative services that meet the client’s plan provisionsTherefore, ADP is not the Plan Sponsor or Plan Administrator, in regards to the client’s planADP provides [redacted] administrative services, as described, for our client, [redacted] ADP apologizes for the inconvenience caused and has taken steps to resolve this issue for [redacted] ***Please let us know if anything else is needed

I am writing in response to the complaint submitted to the Revdex.com Serving New Jersey on December 22, with an ID of [redacted] The client has requested reimbursement of overdraft fees caused by ADPADP has attempted to contact the client to obtain documentation of the feesAfter several attempts ADP made contact with the client on December 29, The client said he will send us the documentation of the bank fees caused by ADPADP will reimburse the fees to the client after it is determined they were caused by ADPAt this time ADP and the client are working towards an agreeable solution to this matte

Illinois (IL) and North Carolina (NC) unemployment were not filed due to ADP not having the identification numbersThese two jurisdictions require ADP to have this information in order to fileTo file the annual 940, ADP must also file all unemployment jurisdictionsThe references the unemployment filings on lines 1a, 1b, and The IRS also certifies wages with the statesThe 940-a is used if you are doing business in a state impacted by the credit reduction taxNorth Carolina (NC) is one of the states impacted in ADP communicates the filing responsibilities though the Quarterly Tax Verification Letter (received mid quarter each quarter with the payroll), Statistical Summary received with each payroll, and the quarterly Statement of DepositsThese documents would have indicated your company was responsible to file NC and IL unemployment as well as the ADP will submit a special filing request to complete the at no charge to your company as a goodwill gestureThe company will receive a "signature ready" formThe additional tax due for the credit reduction tax should be attached to the filing and submitted to the IRS

Dear Sir or Madam, Thank you for the opportunity to review this matter After thorough research, we have confirmed that the complainant has appropriately been reimbursed of the funds disbursed from his Flexible Spending Account We have forwarded the complainant’s inquiry to his employer who agree that we processed the claim appropriately The document submitted by the complainant indicates he made a full one-time payment ($2,750) to his Dentist in July ADP reimbursed him $1,which was the balance in his account due to previous FSA reimbursements in the amount of $We have reviewed the complainant’s account and the documents that were submitted for substantiation and have concluded that ADP has paid his FSA claims appropriately according to the IRS regulation (Publication 502) The claim submitted this year for the balance $1,is not eligible for reimbursement because it was part of a payment you made last yearPublication states the following: You can include in medical expenses only those amounts paid during the tax year for which you received no insurance or other reimbursementPayments for loans or financial institutions are not eligible claims for reimbursementsWe again thank you for the opportunity to review this matter

A manager from our service team has been working with our client to provide reimbursement in the amount of $ The W2’s were billed in error and debited from our client’s bank account The client will receive the refund via a credit to their bank account on Thursday, February 12,

Below is our response to Revdex.com Complaint ID # [redacted] filed by [redacted] on Jan 23, We have carefully reviewed the client history and consider the request for reimbursement to be reasonableWe apologize for the expeience this Client has had with ADPWe issued a credit for $and it was electroniclly send back to the customers bank account on Feb3, Best Regards, [redacted] Retirement Services ###-###-####

Business Response to a ComplaintComplaint ID#: [redacted] Company Name:ADP Payroll ServicesCompany Contact:Nidia E [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] ***Staff Member: [redacted] Response:Upon review of our client’s account, we find that credits were processed (in the amounts of $200.00, $17.04, and $14.64)These credits were posted to our client’s account on or about February 19, We further audited based on this inquiry and located an additional credit of $and $66.34, which will be available to our client on or about 4/3/Our client also confirmed receipt of the $check issued to [redacted] from our [redacted] IRA departmentWe believe that this rectifies the matter in fullWe have reached out to our client [redacted] to confirm this on March 26, and our client is in agreement

I apologize for the inconvenience. This money was refunded to the employee on June 2nd,

I am rejecting this response because:The above is inaccurate and falsification of the fact by ADP to cover up their failure.After 6/contact, per request from the representative (Jamee), I contacted my dental provider and submitted additional proof which was denied by ADP on 6/9.Again contacted the dental provider and got the 'ortho contract' as required by ADP and emailed to them on 6/10. Talked to Jamee to make sure this is being reviewed. Jamee agreed to get back after reviewing the contract, am waiting to hear back since then!As evident, what was stated above is total distorted version and accusation by ADP to cover their incompetency and failure in addressing a simple claim request making it more complex than a Mars mission?Suggest them take a closer look at the following while making sure that my request is taken care of quickly.Here are some basic issues ADP need to address if they are interested in providing good customer service, exposed by my experienceI am taking time to document these so that it will help ADP and their customersFeel free to contact me if you need details on any of these including possible fixes.1)Improper handling of calls by inexperienced, ill-trained representatives, sometimes even misleading and misguiding2)Ill-equipped process plagued by red tape.3)Name sake surveys that are not followed up?4)Extra waiting time for callers (10-minutes), dropped calls.5)Out sourcing of the call hanadling and the associated break downs6)Lack of easy status updates and the associated frustrations caused to the customers
Regards,

If my claim of $was approved as shown on my account through the webpage, then how or why would ADP not be fund or process the fund?

We regret that the consumer was displeased that in reference to her processing of her tax levyLikewise, we understand that it can be displeasing to a consumer to hear that refunds for deductions generally go through an employer’s payroll or are obtained from the crediting agencyThe consumer’s
employer, ***, utilizes AUTOMATIC DATA PROCESSING, LLC to process wage garnishment orders, disburse funds associated with those orders and provide call center support servicesOn August 22nd, 2014, in a notice dated August 13th, AUTOMATIC DATA PROCESSING, LLC received an “Attachment and Garnishment” Order from the *** ** *** *** *** *** ** *** ***This state-issued Order identified Ms.***, the consumer, as the debtor and *** ***, as the garnisheeIn accordance with our procedures, we processed the order and on August 26th, 2014, mailed the consumer a courtesy letter notifying her of the order and that deductions from her pay would begin to occur within one to two pay periodsThis notification letter included both the Order and a statement of a balance owed of $1,On August 27th, 2014, the consumer contacted the AUTOMATIC DATA PROCESSING, LLC wage garnishment solution center regarding the check date of August 29th, for $The consumer obtained information about the *** ** *** *** *** *** ** *** ***, the amount owed, the percentage to be withheld per pay period, and confirmation of the appropriate mailing address in which the courtesy notification was mailedThe Order states: “…salary or wages must be withheld and remitted on a monthly basis until paid in full…You [the employer] are required to continue withholding funds until you receive a written release from the Department.” From check dates August 29th, until October 24th, 2014, a total withheld from the consumer’s check for a total of $924.29, leaving a balance against the $1,principal, of $During this time period, AUTOMATIC DATA PROCESSING, LLC received no communication, either written, telephone, or electronic indicating that the levy was satisfied or the balance may have changedOn November 5th, 2014, the consumer again contacted the AUTOMATIC DATA PROCESSING, LLC wage garnishment solution center stating that the debt was satisfiedThe consumer was again provided the agency’s contact information, our fax number, and processing times to provide the required releaseOn November 7th, 2014, our client, *** *** received a letter dated November 6th, 2014, ordering the full release of the “Attachment and Garnishment” Order from the *** ** *** *** *** *** ** *** *** The deduction for check date November 7th, for $was also submitted as a refund to the consumerOn November 7th, and November 8th, I made contact attempts to speak with the consumer, and left my information via voice mail, providing my e-mail and direct phone line, including my hours of operationI also contacted *** *** with the ** *** ** ***, providing my information, to inquire about how the consumer would obtain the over-payment from**As of November 13th, I have not received any response from either partyWe believe AUTOMATIC DATA PROCESSING, LLC acted reasonably and appropriately in processing the Order in accordance with its instructions, in relation to the original Order and also with the releaseWe again thank you the Revdex.com for bring this matter to our attention and allowing us the opportunity to review and respond appropriately

, We have reviewed the complaint dated February 16, filed by *** ***nADP provides clients with a beneficial network branded payroll card that includes various ways for our cardholders to utilize their card, including the ability to set up various alerts to manage their accountBy
way of background, ADP outsourced its stored value payroll card solution to *** *** ***, LLC ( until Although the cards are co-branded with ADP, all cards issued as part of the outsourced solution are issued and managed by Money NetworkOn February 18, 2015, ADP contacted *** ***n to confirm the phone number on which he was receiving the daily balance text alertsMr*** provided the phone number and also confirmed that he has had this phone number for about a monthAfter reviewing ADP’s system and being unable to locate the phone number provided by Mr***, ADP reached out to Money Network and requested they check their system for Mr***’s phone numberMoney Network was able to locate the phone number in their system and informed ADP the phone number was deleted from their system on February 19, On February 23, 2015, ADP reached out to Mr*** to confirm he had stopped receiving the daily balance text alertsMr*** confirmed he was no longer receiving the alerts and was very appreciative that this issue was resolvedI hope this response adequately addresses the concerns of both *** ***n and the Revdex.comShould there be any additional questions, please feel free to contact me directly

Business Response to a Complaint
Complaint ID#:
***
Company Name:
***
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
*** ***
Response:
please be advised that ADP must file an extension on this case until 10/24/thank you
Sent on: 10/15/2:44:PM
Sent by: ***

ADP's Client Contact *** *** was contacted about this claim and this was her responce back to ADP on 1/6/I spoke with *** *** supervisor, and she said that she & Mr *** both tried to access the ADP system last week & were unable to do so, so that’s what prompted Mr
*** Revdex.com claimI instructed his supervisor to always call our corporate office to troubleshoot the issues so that we can work to get them resolvedI also left a message for Mr *** to call me directly so that I can help troubleshoot his issue directlyThanks for letting us know that there was an issue! I apologize for our employee filing a claim against ADP instead of notifying us directly*** ***, *** *** *** *** *** ** *** *** *** ** *** ###-###-####

Regarding 401k Loan: Employee and Administrator mailed in a loan prepayment form that was marked upLoan Prepayment form clearly asks the Participant and Plan Administrator to sign off on the fact that the amount on the certified check or money order matches the Loan Payoff Amount pre-populated on
the form by ADPADP received the check (10/10) and the form and deposited into a non interest bearing account to await possible pending payments feeding in from payrollSubsequent check was received prior to any attempted contact with clientFrom the Plan Administration manual: Checks received by ADP Retirement Services by 12:p.mET each business day will be sent to the Trustee for deposit and updated on the participant’s records within three business daysIf a check is received without a properly completed loan payoff form, the funds will be deposited in the Lockbox in a non-interest bearing accountAn attempt will be made to contact the Participant or Plan Administrator to obtain the required formIf ADP Retirement Services does not receive a properly completed form within days, ADP will return the funds to the participantFrom ADP Totalsource regarding Dependent FSA issue: According to Flex site all the claims pertaining to Dependent FSA have been paid out via direct deposit on a timely mannerAs you are aware with Dependent FSA the funds need to reflect with Flex Direct in order for claim payments to take placeThe only payment contribution that has not yet posted on Flex site is the one for 10/pay dateThe file that I just ran on Monday captured data from 10/25-10/It is a timing situation because the client may have processed payroll later and the file will not pick up that payment contribution until next week’s fileFlex is currently reflecting claims paid out in the amount of $1,875.06, which matches the YTD payment contributions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I can confirm that I have received the funds back to my account today, but have still not received my W-I would like to know when I will be receiving this, since it is now long over due
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***

I have asked our service team to look into this case for both company codes mentioned and will respond with a resolution.