Craig Gouker Roofing & Home Improvements

Complaint: [redacted]
I am rejecting this response: who is this associate? And what I had requested is that I feel I have been clearly taken advantage of and so...

will like to proceed to pleed my case before a judge so I wanted to know where to serve ADP? I need an address where I can serve court documents (to clarify) if a different person has to give me that information, can you ask them to contact me? You have my contact information.
Regards,
[redacted]

Business Response to a ComplaintComplaint ID#:[redacted]Company Name:ADP, INCCompany Contact:Ave R[redacted]Company Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:We have reviewed our records in connection with participant [redacted]...

[redacted] Revdex.com complaint. Information below seeks to provide what occurred and let [redacted] know that as of, 1/21/15, ADP took steps to roll the remaining unused amount of $118.77 from the 2013-2014 [redacted] account into her 2014-2015 [redacted] account. This amount is now available for eligible claims incurred before 4/30/15. ADP’s client, [redacted] who is [redacted]’s employer, adopted the Carryover feature for their 2013 Health Care [redacted] plan year. The Carryover feature permits employers to allow employees to carry over up to $500 of unused amounts left in their [redacted]s for expenses in the next year. The funds carry over to the following plan year 45 days after plan year’s run out date. A “run-out period” is a period immediately following the end of a plan year (4/30/14 in this case) during which a participant can submit a claim for reimbursement for eligible expenses incurred during the preceding plan year. Bay Houston Towing Company’s plan year is from 5/1 to 4/30. Their run out date for the 2013 plan year was 7/31/2014; this is the deadline for participants to submit claims against the prior year’s funds. The carryover funds would roll to the next plan year 45 days after that date. Unfortunately, at the time of the rollover, the system did not recognize any funds in the participant’s account. After receiving [redacted]’s call and researching this matter, ADP corrected this unforeseen problem. The refund amount of $250.39 was reduced by a claim paid on 11/19/14 in the amount of $131.62 leaving a rollover balance of $118.77. ADP has now rolled the funds to the 2014 [redacted] account on 1/21/15. ADP Benefit Services (“ADP”) is a service provider who contracts with employers to perform flexible spending account (FSA) services. These contracted services include receipt of participant [redacted] claims and reimbursement of eligible expenses to the participant according to the client’s plan provisions and federal regulations. ADP relies upon the client to provide direction for establishing [redacted] administrative services that meet the client’s plan provisions. Therefore, ADP is not the Plan Sponsor or Plan Administrator, in regards to the client’s plan. ADP provides [redacted] administrative services, as described, for our client, [redacted]. ADP apologizes for the inconvenience caused and has taken steps to resolve this issue for [redacted]. Please let us know if anything else is needed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] I have asked our Benefits team look into this and review with you the resolution. Please know that we do try to provide the best service possible however we do have to work within the Federal and State guidelines put forth for benefits such as you are working with. Hoping we can help you...

resolve this as quickly as possible.

"I have sent this issue to our benefits team. They will reach out to resolve and once done I will follow up here."Easy to say.  Of course, following through will be what resolves this complaint.  I look forward to hearing from them before then.

We are working with the client directly for a favorable solution.

November 3, 2014 Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Road Building a, Suite 202 Hamilton, NJ 08690 Re: Revdex.com Case #[redacted] – [redacted] [redacted] To Whom It May Concern: We have reviewed the complaint dated October 26, 2014 filed by[redacted] [redacted]. [redacted]...

[redacted] ([redacted]) provides our clients with an efficient way to pay their employees electronically, and a beneficial financial tool for their employees, through a [redacted] branded payroll card. In reviewing Mr. [redacted] account, ADP confirmed that on October 25, 2014, Mr. [redacted] contacted customer service regarding a pending transaction on his Prepaid Access (payroll card) account ending in[redacted]. The pending transaction was for an online purchase made at [redacted] [redacted] for $139.55. The transaction hit the pending status in the [redacted] system because the merchant submitted an authorization request for the transaction on October 24, 2014. In reviewing Mr. [redacted] account, the transaction from [redacted] was still in a pending status on October 25, 2014, despite the information Mr. [redacted] received from [redacted] that the transaction was voided. When a transaction is in a pending status in the [redacted] system, a corresponding amount on the card account is put on hold, which reduces the available balance on the card account, until the merchant either properly reverses or settles the transaction. If the merchant does not properly reverse or settle the transaction, the transaction will remain in a pending status for 7 calendar days, which is the card industry standard for online (card not present) purchase transactions. At Mr. [redacted] request, he spoke with a supervisor as he did not feel the transaction should still be in a pending status if the transaction was voided by the merchant. Because [redacted] had not properly revered the transaction in their system, Mr. [redacted] was instructed to send in a letter of release for the hold from [redacted] as proof that the transaction was voided. On October 27, Mr. [redacted] again contacted Customer Service stating that [redacted] refused to provide a letter requesting release of the hold and he wanted his funds to be made available to him. To resolve the matter, ADP released the hold in good faith without having received the letter. Mr. [redacted] was notified that the hold had been released and his funds were available to him. I hope this response adequately addresses the concerns of Mr. [redacted] and the Revdex.com. Should there be any further questions, please feel free to contact me directly. Sincerely, [redacted] ###-###-#### Ext. [redacted]

Complaint: [redacted]
I am rejecting this response because: They deducted once again 9/1/2017 $240.64 which is not acceptable....

They promised the 1st 4 months free. I refuse to pay for service that was not provided to me in manner acceptable. I would like a credit for $240.64 today.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are sorry to see the concerns with the [redacted] card. We have sent this complaint to our Executive Service Team for the [redacted] card so that they can arrange to reach out and resolve. Thank you

I called Anthem Blue Cross Blue Shield, just got off the phone with Janet, she has everything straightened out for me. Activation was started this morning.   When I spoke to Elizabeth ,Mark, and floor Supervisor Kristian, at ADP , each of them ASSURED me they would call and let me know I...

was good to go. I have yet to hear from them. I have been very ill not being able to get my medications, I feel the information given by ADP and their representatives has cost my health to suffer ,then causing my job to suffer as well. I have just started this job. Even though this insurance is retroactive, I still feel they owe me several days coverage  for misinformation, flat out lying to me. Seems as if none of the three of them did a follow up either. If they worked customer service as I do or for me , they would be terminated for neglect of duties. I do not want them to loose their jobs, but this to be a wide awakening for them, EACH OF THEM. Even more so the Gentleman that calls hisself the floor supervisor. I'd also like this letter to go to the CEO of that organization so Mr. [redacted] is aware that people's lives are on the line when this type of misrepresentation happens. It's not like I was picking up a cold medicine. These are meds I take daily.I would request to know what may become of this,if possible. I'd like to think this is a rare situation, but by what I have read, I feel I'm wrong. I hope no one else suffers from the lack of concern for their customers or their jobs.I am thankful for your help and Anthem's employee Janet,along with my local Kroger making calls on behalf.

[redacted], I have asked out Service team to look into this for us. It appears you have been working through the Sales team. The Service Leader team will be looking into this and providing a resolution/recap to you and I will also respond here once done.

[redacted], I am sorry to see the service experience and any misinformation. Funds are disbursed per Federal Guidelines and any funds forfeited due to termination are sent back to the employer. You would need to work directly with them to ask for a determination in your favor.  Regards,...

 ADP Social Care Team

I am rejecting this response because it does not fully explain why ADP's website made no mention of the blackout period in August, no personal email was sent prior to this blackout, no original letter was ever receive by me, and the new website never stated said blackout would occur. I am rejecting ADP's explanation because this company never takes the position that they are in error. Rather, the customer must always fully adhere to whatever they do, regardless of the fact that the money ADP holds is the customer's and not theirs, as well as most of the time it is ADP's errors that result in the customer having problems!As previously stated, the original ADP letter mentioned in this company's response was never received my me or my husband. In fact, most of the [redacted] Health personnel in the office I work in never received such a letter. Therefore, ADP either never sent it out to most of its customers or they mismanaged the mailing.The only resolution to this problem that I will accept is a full reimbursement of the money I spent, as well as a written apology for the public humiliation my husband endured because of ADP's gross disregard for its customers. Nothing less than this will do!

We understand you were not made aware of this fee via the Fee Disclosure Statement and ADP will refund your distribution fee. An additional check for the refund has been generated and is being mailed to you. We apologize for any frustration you have experienced. If you have any questions, please do not hesitate to contact us. A customer service representative can assist you Monday through Friday, ###-###-#### from 9 a.m. to 7 p.m. EST

ADP has been in contact with our client and provided a report and explanation of charges. ADP has agreed to refund the client an amount that will cover the charges the client incurred for fees associated with additional pays.

Complaint: [redacted]
I am rejecting this response because:I gave them this information in my...

coorespondence and they have it all booked in their computer system as they are so organized.Here it is for the 25th time. They messed up both companies. ADP acct number: [redacted]   [redacted]             [redacted]  FEIN number  [redacted]  Region: Midwest USA.ADP acct number: [redacted]   [redacted]  [redacted]  FEIN number  [redacted]   Region: Midwest USA. [redacted] ###-###-####  cell: ###-###-####  email: [redacted] 
Regards,
[redacted]

We have requested our team review and reach out to address .We will follow up hear once we have resolution.

I have sent this issue to our benefits team. They will reach out to resolve and once done I will follow up here.