Craig Gouker Roofing & Home Improvements

Upon receipt of this complaint on 2/8, Mary in our Client Service team reached out to our client to discuss these concerns.  Unfortunately, there was no opportunity to take action to retain her business. At client request, the account will be terminated.  However, we gathered our...

client's feedback about her experience and have shared it with the appropriate managers, who will follow up internally. Thank you for providing us this opportunity.

We have been in contact with our client and have addressed her additional concerns. Previous holds on her account have been removed to allow access.

We identified the ADP Sales associates who made the unwelcome visit to this prospective client. We have taken steps to ensure that this will not happen again. I sent an apology e-mail to Hester and provided her with my direct contact information, in case she would like to review further or has any...

future concerns. [redacted] Vice President ADP - Sacramento Region

The client had let me know that had he filed a Revdex.com complaint in addition to expressing his frustrations on twitter.  We have forwarded payment to the agency for the SUI and P&I.  The client will be debited for the...

SUI tax only, ADP is picking up the P&I.  We will be following up with the agency to make sure the check has posted to the client’s account and that there are no outstanding issues with CA. The client is happy with our resolution.

I have asked our Wage Garnishment team to review your issue and once they have a resolution I will address here as well.

I have asked our Service team to address with a response and will loop back here.

Dear Sir or Madam, Thank you for the opportunity to review this matter.  After thorough research, we have confirmed that the complainant has appropriately been reimbursed of the funds disbursed from his Flexible Spending Account.   We have  forwarded the complainant’s inquiry to his employer who agree that we processed the claim appropriately.   The document submitted by the complainant indicates he made a full one-time payment ($2,750) to his Dentist in July 2014.  ADP reimbursed him $1,623.77 which was the balance in his  2014 account due to previous FSA reimbursements in the amount of $876.23. We have reviewed the complainant’s  account and the documents that were submitted for substantiation and have concluded that ADP has paid his FSA claims appropriately according to the IRS regulation (Publication 502).   The claim submitted this year for the balance $1,126.23 is not eligible for reimbursement because it was part of a payment you made last year. Publication 502 states the following: You can include in medical expenses only those amounts paid during the tax year for which you received no insurance or other reimbursement. Payments for loans or financial institutions are not eligible claims for reimbursements. We again thank you for the opportunity to review this matter.

ADP TotalSource must adhere to it plan rules and cannot allow changes to Ms. [redacted]'s benefits absent a Qualifying Event (e.g. birth of child, end of employment, marriage). Similar to all employers with a group health plan, employees are offered an opportunity to change their benefits before the...

start of a new plan year during a period called “Open Enrollment”. ADP TotalSource’s new plan year was June 1, 2016. ADP TotalSource emailed Ms. [redacted] Open Enrollment information on 4/4/2016. A confirmation statement was generated for her review on 5/4/2016. After reviewing her confirmation statement, Ms. [redacted] had until 5/31/2016 to contact ADP to make any changes to her benefits effective 6/1/2016. Thank you.

Hello [redacted], I apologize for the trouble your wife is having. I would be happy to help but I will need your wife's information. What is her full name as it appears on her card, E-mail address and name of her employer. I will need this information to identify her in our systems. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello David,We received an update that your local Service Center was able to resolve your concern with your outstanding balance.  After a full review of the situation , our staff worked with our collection agency and to bring our account to a zero balance.  Should you require any further...

assistance, please reach out to your local Service Center for help.  Thank you for your patience in this matter.  ADP Social Support

All fees are disclosed in your former employer’s plans participant fee disclosure statement. This statement is available to you online at mykplan.com. ADP Retirement Services does a yearly reminder via email that the participant fee disclosure is available to you. This disclosure indicates a...

$50 fee for final distribution. Fees deducted from your account are not taxable or reported as income to you. This fee is part of the recordkeeping agreement between your now former employer / plan sponsor and ADP Retirement Services (the record-keeper). Administrative fees for certain services or transactions you request may be charged directly to your account if not paid by your employer or by the plan or both. The plan sponsor has fiduciary responsibility for the 401(k) plan and is aware and agreed to all individual expenses as explained in the participant fee disclosure statement.

Complaint: [redacted]
I am rejecting this response because: ADP admitted that there was an...

error made on their behalf and we had an agreement to collect funds due but my services is still being hinder.  I tried to wait and see how ADP would respond by next payroll cycle and this what I am faced with when I tried to make payroll.I contacted payroll office today regarding processing a manual check the online service stated that my account is suspended, I was not allow to review my staff payroll or process it.  I contacted the customer service department and was told that account was suspended for NSF which is not a true statement considering all fee's had been debited from my account.  But the young lady did help me with amount to be manually paid.  I am not sure why my account is considered NSF if there was an agreement met that there was an error made from the ADP department and I would not be held NSF because of ADP error, also the date to release funds on June 6,2016 was part of our agreement. I am unhappy that my account is labeled NSF when clearly this was not the case.  This label is derogatory and can effect my companies reputation and good standing.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much for correcting this issue, I greatly appreciate it, and I have received the stated payments
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I received a phone call from the business informing me that they had made this credit to my account, and I have verified that they have done so. Thank you for your assistance with this resolution.
Regards,
[redacted]

Our client and a member of our management team are working together on a resolution. We believe our client is satisfied that her concerns have been addressed and happy to continue with our payroll services.

Hi, I am sorry to say we are still unable to find your information. Might you have a document you can send to us? You can send to [redacted] with my name is Janelle and you can add the name and Revdex.com Complaint to the email and it will be routed to me. Thank you

[redacted], In order to review this issue for you we will need  your company code, region and company name as they appear on ADP documents. Please respond so that we can look into this for you and expedite a resolution.

we tried to contact the employee on 02/10, 02/22 and 02/28 to resolve and they did not respond.

Complaint: [redacted]
I am rejecting this response: who is this associate? And what I had requested is that I feel I have been clearly taken advantage of and so...

will like to proceed to pleed my case before a judge so I wanted to know where to serve ADP? I need an address where I can serve court documents (to clarify) if a different person has to give me that information, can you ask them to contact me? You have my contact information.
Regards,
[redacted]