Craig Gouker Roofing & Home Improvements

We have provided a credit of the fees and are working with the complainant to review why the fees occured.

I have asked our service leaders for this company to research and address.

Wifes name on the card is [redacted]And the employer is [redacted]

Please consider this issue resolved. The employee has been provided the W2 and a credit issued. Thank you

Complaint: [redacted]
I am rejecting this response because: There is no explanation made by ADP. There is no attachment as indicated by ADP
Regards,
[redacted]

I am sorry it's been so frustrating. We do need a bit more information to help. We need your employer name as it shows on your paystubs, your file# and what number or url did you contact to get help/w2? Please provide as soon as you can so that we can resolve this quickly.  Thank you

ADP Benefit Services (“ADP”) is a service provider who contracts with employers to perform flexible spending account (FSA) administration services.  These contracted services include processing participant FSA claims and reimbursement of only eligible expenses to the participant according...

to the client’s plan provisions and federal regulations.  Reimbursements are funded by the client upon notification from ADP that an eligible expense is reimbursable.   ADP provides FSA administrative services, as described, for our client, Sempra Energy. ADP is not the Plan Sponsor or Plan Administrator, in regards to the client’s FSA plan.  While Sempra Energy is the plan administrator, the Internal Revenue Service (IRS) determines the regulations by which claims must be adjudicated under the health care FSA. We contacted the customer on June 5, 2015,  who is employed by our client and spoke to him regarding his experience with ADP’s solution center and claims request.  We acknowledged that he has had a frustrating experience . We explained that his Health Care FSA claim has not been paid because he has not provided sufficient documentation as required by the IRS for Health Care FSA reimbursement.  We provided him with a direct contact at ADP to forward his claims documentation to, but he continues to submit the same documents which do not satisfy the IRS requirement. He advised that he is not willing to provide the required information, but still wishes to be reimbursed from his Health Care FSA account.  ADP has discussed the issue with his employer and will be providing the customer an email outlining what is still lacking and must be submitted in order  to process his claim., at which time his employer will step in to help him understand, if needed.

With regards to the allegations for the workers compensation, Automatic Data Processing Insurance Agency, Inc., (ADPIA) processed an endorsement with the carrier June 10, 2015, adding Tennessee for the 2014/2015 term. May 4, 2016 ADPIA requested that the carrier terminate the current policy term...

flat. As of this writing that is under carrier review and solely a carrier decision, as ADPIA is merely the conduit to the coverage. As a gesture of goodwill, ADP has processed a credit of $272.80 for the premium payment service fee and $150.00 in minimum premium payment. In regards to the issues with the Tennessee Department of Labor, ADP had not received the correct unemployment rate, thus creating an underpayment in tax. ADP has communicated with the client that the unemployment rate is now correct, and the issue with [redacted] is now resolved.

I have requested a resolution from our FSA Service team and will respond with additional information.

Complaint: [redacted]
I am rejecting this response because:The issue still has not been resolved.  ADP service team did reach out to me as the response claimed.  I filled out some more...

paperwork, and signed a new sales order for my account to be reinstated.  I was sent a user id and an email with a password.  I tried to register the reinstated account and it says there are technical difficulties and to contact ADP.  I am still upside down with the tax agencies on quarter 3 and quarter 4, and still do not have access to my account's files.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
While I concede that the emails sent to my employer did state that there would be a time delay, I am still rejecting the response because I am unsatisfied (overall) with the way ADP has handled this.  Each time I called, they disclaimed responsibility and transferred me to someone else.  Something as simple as looking up a balance or migrating a system should not have had this many headaches. 
Regards,
[redacted]

ADP Benefit Services (“ADP”) is a service provider who contracts with employers to perform Commuter Benefit spending account services. These contracted services include receipt of participant Commuter Benefit claims and reimbursement of eligible expenses to the participant according to the...

client’s plan provisions and federal regulations. ADP relies upon the client to provide direction for establishing Commuter Benefit administrative services that meet the client’s plan provisions. Therefore, ADP does not make discretionary decisions on behalf of the plan; or in regards to the client’s authority under the plan. ADP provides Commuter Benefit administrative services, as described, for our client, PA Consulting Group. We have reviewed our records in connection with complaint Case ID[redacted]. The participant, [redacted], elected Transit/Parking commuter benefits effective 4/1/2014. Contributions made by Ms. [redacted] are not monitored, or held by ADP. These contributions are reported to ADP via a contribution file and the deductions appear on the participant’s earnings statement each pay period. Ms. [redacted] contributions are available for use via her Transit/Parking debit/credit card with a pin number. However, on 10/9/2014, Ms. [redacted] called ADP to advise the card was not working when she attempted to use the card with the pin. Since Ms. [redacted] needed immediate use of the card, ADP advised that she could use the card as a credit card as she did in September. ADP was not aware until 10/16/14 that Ms. [redacted] was continuing to have an issue using the card. ADP contacted Ms. [redacted] on 10/17/14 to review the card activity and advised Ms.[redacted] that she had not tried to use the card since 10/9/14. After speaking with the participant on 10/17/2014, ADP requested a re-issue for another pin number for Ms. [redacted] and followed up with her on 10/22/2014 and left voice mail. On 10/27/14 ADP received a call from Ms. [redacted] and ADP advised her that she could also use the card for immediate access by using the card as a credit card with Transit Authorities and authorized vendors throughout the U.S. Also, we asked if she had received the new pin we requested and she advised that she had not received a new pin yet. ADP plans to contact Ms. [redacted] again to see if the new pin was received and resolved the issue and if we can assist any further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

ADP has tried to contact the complainant via email, phone and mail. No response.  If we were able to reach the complainant we would apologize for lack of follow up and ensure that any NSF fees not caused by client were refunded.

Complaint: [redacted]
I am rejecting this response because:
No acceptable solution was suggested or offered by ADP. Internal practice of ADP is irrelevant in this case because it is not in a good faith or manner, sudden one time 80% premium increase is not what customers sould expect from US based company. Neither Employees nor Employers of "serviced" by ADP companies deserve such treatment. 
Regards,
[redacted]

I am rejecting this response because:
I've gotten this boiler plate response before. If ADP bothered to read my complaint, they would see that when I left [redacted], I WAS NEVER notified (in person, phone call, email, or regular mail) that I had a run-out period of 3 months...Run-out periods vary greatly and businesses are required to specifically share this information with the employee upon their departure. THIS DID NOT HAPPEN! Also, ADP did not post that information on the portal....what's the use of a portal if it does not tell you you have 3 months to close your account? I WAS NEVER TOLD THIS INFORMATION WHEN I LEFT THE BANK....I have to repeat it so that ADP can understand it. Regarding the federal mandate to notify....well, they have failed to uphold it. Has ADP even contacted [redacted]? What is the bank position on their obligation to notify? How come I was never notified? This is the information that we need...an official response from the Bank. Please respond when you have that information. Also, as per ADP appeal procedures, I ask that any relevant information be sent to me via mail (e.g. the Bank's response in regards to lack of notice, etc)Furthermore, I am seeking legal advice in this matter as we speak and, also, ask that Revdex.com indicate the proper governmental agency that investigates these disputes.This complaints remains active.Thank you.
Regards,

ADP Benefit Services (“ADP”) is a service provider who contracts with employers to perform flexible spending account (FSA) administration services. These contracted services include processing participant FSA claims and reimbursement of only eligible expenses to the participant according to the...

client’s plan provisions and federal regulations. Reimbursements are funded by the client upon notification from ADP that an eligible expense is reimbursable. ADP provides FSA administrative services, as described, for our client, [redacted]. ADP is not the Plan Sponsor or Plan Administrator, in regards to the client’s FSA plan. While [redacted] is the plan administrator, the Internal Revenue Service (IRS) determines the regulations by which claims must be adjudicated under the health care FSA. The participant was called at the telephone number provided and was not available, a message was left for the participant. The participant did not return the call, an email was sent to the participant. The email addressed the participant’s concerns and provided contact information in the event the participant had additional questions. The body of the email is listed below: Hello [redacted] – I am in receipt of your complaint to the Revdex.com. I do apologize for any inconvenience you have experienced during the transition to our new spending account website. Please be advised that a letter was sent out to you from ADP on 7/28/2015. It was mailed to [redacted]. This is the address ADP has on file for you. This letter detailed the change of our website and spoke directly to the black out period of August 10th through August 18th. The letter also stated that your current debit card would be inactivated during this time and a new card would be sent out to you. I have verified that the new debit card was sent out on 8/27/2015. You should receive this card shortly. I have attached this letter to this email for your reference. This letter was sent to all [redacted] spending account participants. Regarding the 414.00 claim you paid out of pocket, please log into the new ADP website and submit an online claim for this service. https://myspendingaccount.adp.com/. To access this link, please press Ctrl Enter. This process is easy and you should receive a reimbursement check in the mail for this service. I would welcome the opportunity to speak with you should have any further questions.

Upon receipt of this complaint on 2/8, Mary in our Client Service team reached out to our client to discuss these concerns.  Unfortunately, there was no opportunity to take action to retain her business. At client request, the account will be terminated.  However, we gathered our...

client's feedback about her experience and have shared it with the appropriate managers, who will follow up internally. Thank you for providing us this opportunity.

Thank you for bringing this to our attention.  We have reached out to the CPA who filed the complaint regarding this issue and ensured her that she will receive her $50 gift card.  It should be received by 7/27.ADP Small Business Services

I am rejecting this response because: I did not agree on the 50.00 fee!!!!!!!!!