CreationsRewards.net

Complaint: ***
I am rejecting this response because:I had this account open for years and my points were never removed until I had enough to cash in for a payment.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi,We are responding to ***'s disapproval of our responseAs previously indicated in our first reply, we have not yet processed October redemption requestsThey are scheduled to be processed on or around January 20thHe will have this redemption request processed at that timeWhile he may not be satisfied with our answer, this is our current schedule to process October gift card requests.Sincerely,*** ***
*

Complaint: ***I am rejecting this response because: They give you a standard answer which did not help me and then give you ticket numbers which I tried and all I got was issue is settled. Never do they give you a phone number or email address that you can contact someone and not a computer. I checked my spam and none of their correspondence were in there. They should be able to check their files to see if my gift card was ever sent. If they check my account it will show I am telling the truth. It states my issue is being taken care of and not completed.Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to long as they do as they say---Per their website---rewards take 8-weeks---I have been waiting since 11-24-2015! I also never received a response from them in the last few weeks----as for ALWAYS receiving rewards--its only after having to email many many times
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This user was unsubscribed per her requestFor reference, a user can terminate and unsubscribe very easily from our emailsThere is a link on the bottom of each and every survey invitation labeled "Unsubscribe"If this member had clicked the link to unsubscribe, they would have been removed
immediately, and would not have had to resort to filing a complaint against usOur emails are CAN-SPAM compliant, and this user could have easily removed themselves from being a member. Sincerely,CreationsRewards Customer Care Team

Hi, We are responding to the complaint dated November 16. [redacted] has filed several complaints in the past regarding our rewards program. I reviewed [redacted] account, and show no transactions since January of 2016. We are sorry to hear that the account was marked as inactive. To be defined as an active...

member of CreationsRewards, a member must earn at least 1 point within a six month period, from "revenue" areas of our website. Points earned from Daily Trivia, Bonus Points, or any item in the "win" or "promo" areas do not count toward keeping your account active. You must earn points in other areas of our website to be considered active on CreationsRewards. Members that do not earn at least 1 "revenue" point within six months will forfeit their entire point balance, including any pending redemptions, if any. Inactive accounts cannot have point balances and/or pending redemptions reinstated. The point balance will be reset to 0. This is in accordance with our Terms of Service Agreement, to which [redacted] has agreed to when registering for our rewards program. Our Terms of Service Agreement can be accessed at: http://www.creationsrewards.net/terms-of-service We apologize for any inconvenience, but this is our active account policy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi,We have reviewed this complaint, and will process this member's gift certificate within the next 24-48 hours. Sincerely,CreationsRewards Customer Care Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] for creationsrewards site.

Hi,In response to a complaint letter we have received, we are responding on July 10th in regards to their complaint.[redacted] states that her points were redeemed for [redacted] in the amount of $10.  Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays...

at this time.  Her redemption was requested in April of 2015.I have reviewed [redacted]’s account, and show that the request will be processed within the next 2 to 4 weeks. We had already informed [redacted] of this, and she did not agree with our policy or response.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,Chris B[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] The amount the company processed to [redacted] account was only $23.97 and not the acutal amount of $25.00 that their website says was processsed to me.Tracking NumberDate Reward RequestedReward DescriptionProcessed[redacted]01/08/2015[redacted]$5 [redacted]01/08/2015[redacted]$10 [redacted]01/08/2015Amount received:$25.00 USDFee amount:-$1.03 USDNet amount:$23.97 USDWhat fee amount of $1.03 where does this come from?  Where does this say an any documentation?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although it took longer than the 48 hours stated, the awards did finally arrive.  Thank you.
Regards,
[redacted]

Hi,In response to a complaint letter we have received, we are responding to the complaint today, December 30th, 2014.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and completing offers. Members can redeem points for...

gift certificates to a wide range of redemption partners we offer.[redacted] states that his redemption requests were not yet processed. I would be more than happy to review his account and propose a resolution to his issue; however, I cannot locate an account under the email address listed in the complaint: [redacted]. In order to assist [redacted], I will need his CreationsRewards account email address.For the redemption time frames he listed, we have not yet processed September redemptions as we are currently experiencing a backlog of requests. We are processing requests in the order in which they were received. Since [redacted] has complained about the timeliness of his redemptions, we can evaluate sending them sooner, but without his account email address, I cannot look up anything pertaining to his account at CreationsRewards.Sincerely,[redacted]
[redacted]

Hi,We apologize for the delay regarding our response. [redacted] has received her June gift card redemptions as of today. We process gift cards within 12 weeks. For example, requests in June were processed in September. I also show her outstanding [redacted] redemption was also sent. We've been in contact...

with Donna directly, and are unsure why a complaint was filed since we provide her accurate information when asked about the status.I show one more redemption pending from July. This will not be sent until on or around October 20th, which is within our 12 week processing time window for gift cards.Sincerely,Chris B[redacted]

Hi,In response to a complaint letter follow-up we have received, we are responding on January 8th in regards to their complaint.[redacted] states that his points were redeemed for [redacted] in the amount of $25.  Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time. His redemptions were requested in September of 2014.I have reviewed [redacted]’s account, and as a good faith effort, we will release the redemption early. It has now been processed and sent to their [redacted] account.Next week, we will be updating our website, providing timeline for particular redemption item fulfillment to inform our members of when to expect their rewards from our program.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted] Apologies for not emailing your customer service first.  Panicked when I did not see anything pending (for months) under my account information, and, seeing othercomplaints at Revdex.com, felt I needed to go through them.  Might there have been any rewards not received in 2014?  The $75 does sound accurate, just thought itmight have been more.  Will hopefully resume your program now.  Thanks for sending.