CreationsRewards.net

Hi,In response to a complaint letter we have received, we are responding on May 26th in regards to the complaint.[redacted] states that she has had several gift card redemptions that were not processed and/or not received. We fulfill gift cards on the third month after the request. For example, a...

redemption requested in February would be sent in May.I have reviewed [redacted] account, and show that she appears to be referencing three gift card redemptions showing a processed date of March 22, that she did not receive. I have researched these three gift cards, and they will be resent to her email address within the next 24 hours. The total of these gift cards is $25.For her other pending redemptions, which have not been processed yet, we expect to have redemptions requested through February 29th processed on or around May 30th. We appreciate her patience very much, but this is our current processing schedule at this time. We’re working to shorten our processing timeframes over the course of this year.If [redacted] does not agree with our fulfillment practices, she can choose to unsubscribe from our website.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
The Revdex.com says I must accept or reject a response in 10 days.  Since the estimated date for payment is well beyond that, I will not know if the matter has been resolved in that time frame.  As such, I have to reject the response pending resolution on November 30th at such time if the matter has not been resolved, I will refile.  Please revise the FAQs to reflect that in the future payment can take up to 20 weeks so members know what to expect and amend your support ticket system.
Regards,
[redacted]

Hi,In response to a complaint letter we have received, we are responding on May 10th in regards to the complaint.[redacted] states that she has had several gift card redemptions that were not processed and/or not received. We fulfill gift cards on the third month after the request. For example, a...

redemption requested in February would be sent in May.I have reviewed [redacted]’s account, and show that she appears to be referencing three gift card redemptions showing a processed date of March 22, that she did not receive. I have researched these three gift cards, and they will be resent to her email address within the next 24 hours. The total of these gift cards is $85.For her other pending redemptions, which have not been processed yet, we expect to have redemptions requested through February 29th processed on or around May 20th. We appreciate her patience very much, but this is our current processing schedule at this time. We’re working to shorten our processing timeframes over the course of this year.If [redacted] does not agree with our fulfillment practices, she can choose to unsubscribe from our website. In reviewing her account, I show that she has always received her redemptions, and we provide her with information when she contacts us via our customer care channels.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi,In response to a complaint letter we have received, we are responding on January 8th in regards to their complaint.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and completing offers. Members can redeem points for...

gift certificates to a wide range of redemption partners we offer.[redacted] states that his points were redeemed for a gift card in the amount of $25.  Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time.  [redacted]’s redemption was requested on October 30th. We are still within our 8 to 12 week window. We project October gift card redemptions to be fulfilled on or around January 20th.[redacted] also states that he submitted emails to us, but nobody responds to him. CreationsRewards policy is to respond to each and every email sent to our customer service address, which is [redacted]. It is possible that [redacted]’s email provider is placing our responses in his junk/spam folder which could be why he never read our responses to his requests. As an alternative, if using our online ticketing system, each email submission via this form is given a number. This number can be used to look up the support ticket information via our website, where our replies will also be present.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,[redacted]
[redacted]

Hi,In response to a complaint letter we have received, we have contacted the customer on April 21st in regards to their complaint.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and completing offers. Members can redeem...

points for gift certificates to a wide range of redemption partners we offer.[redacted] states that their points were redeemed for a [redacted] redemption in the amount of $25.  Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time.I have reviewed [redacted]’s account, and show that the redemption was processed on April 20th, 2015. [redacted] should review his [redacted] account to see this transaction.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon initially registering for our website.  If you have any furtherquestions regarding this complaint, please do not hesitate to contact me.  Sincerely,[redacted]

Hi,We have reviewed the complaint, and will process this member's gift certificates within the next 48 hours.  Sincerely,CreationsRewards Customer Care Team

Hi,In response to a complaint letter we have received, we are responding on November 6th in regards to the complaint.[redacted] states that she has had several redemptions that were not processed and/or not received. I have reviewed [redacted] account, and we will be sending her a [redacted] e-gift card in...

the amount of $15 on November 6th.In regards to the August redemption for a $10 gift card, this is not expected to be processed until later this month per our fulfillment policy. If [redacted] desires to close her account before this gift card is sent, she will forfeit this redemption request.If [redacted] does not agree with our fulfillment practices, she can choose to unsubscribe from our website. In reviewing her account, I show that she has always received her redemptions, and we provide her with information when she contacts us via our customer care channels.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me. Sincerely,Chris B[redacted]

Hi,In response to a complaint letter we have received, we are responding on June 6th in regards to their complaint.[redacted] states that his points were redeemed for [redacted] in the amount of $25.  Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays...

at this time.  His redemptions were requested in January of 2015 and May of 2015, respectively.I have reviewed [redacted] account, and show that the January request will be processed within the next 2 to 4 weeks, at most. The May requests will not be processed until on or around August 20, 2015.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,Chris B[redacted]

Hi,In response to a complaint letter we have received, we are responding on November 6th in regards to the complaint.[redacted] states that she has had several redemptions that were not processed and/or not received.I have reviewed [redacted]’s account, and show the [redacted] redemptions she is inquiring...

about were processed on October 30th, totaling $20.In regards to the [redacted] Gift Card in the amount of $5, this was processed on August 14th and our system shows that she has already spent this gift card.There are no other outstanding redemptions in [redacted]’s account.If [redacted] does not agree with our fulfillment practices, she can choose to unsubscribe from our website. In reviewing her account, I show that she has always received her redemptions, and we provide her with information when she contacts us via our customer care channels.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,Chris B[redacted]
[redacted]

Hi,In response to a complaint letter we have received, we have reviewed the member’s information and account with our rewards program in regards to their complaint.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and...

completing offers. Members can redeem points for gift certificates to a wide range of redemption partners we offer.We understand that the member has not yet received their reward for which they redeemed with our program. We anticipate fulfilling said redemption by November 30th. We understand the member’s concern fully about their redemption, and the delay which they have incurred. At this time, there is nothing that we can do to speed up the processing of said redemption, other than to apologize for the delay and provide the aforementioned processing date estimate.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which the member has agreed to upon initially registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,[redacted]

Hi,In response to a complaint letter we have received, we have contacted the customer on October 29th in regards to their complaint.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and completing offers. Members can...

redeem points for gift certificates to a wide range of redemption partners we offer.[redacted] states that their points were redeemed for a gift card to [redacted] in the amount of $10.  Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time.I have reviewed [redacted]’s account, and show that the redemption was processed on September 22, 2014. I further reviewed to determine if the gift card assigned to his account was spent. As of today, it was not spent. Therefore, I have issued the gift card to [redacted] again, this time as an e-gift card. This e-gift card has been sent to [redacted]’s email address that is on file for his account with us. He should promptly review his email inbox (including junk/spam folders) to ensure receipt of his redemption.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon initially registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,[redacted]

Hi,We are responding to [redacted]'s disapproval of our response. We processed his $25 [redacted] redemption request as previously indicated in our first response. CreationsRewards is not responsible for any fees that [redacted] may incur from [redacted] for receiving our payment. His payment was sent as a "goods or services" payment type. We do not send payments as "friends or family", as we are a business and this is not the proper transaction type that businesses use to send payments. [redacted] has charged [redacted] the transaction fee, it was not assessed by CreationsRewards, as we submitted the full $25 payment to [redacted] via [redacted] which is shown in the copy and paste he has provided.Sincerely,[redacted]

Hi,In response to a complaint letter follow-up we have received, we are responding on January 8th in regards to their complaint.[redacted] states that they did not receive their redemptions from CreationsRewards. We have researched this issue, and show that there are only two (2) [redacted] redemptions...

totaling $75 in which [redacted] did not receive yet. Their statement of being owed $100-$150 in [redacted] redemptions is false. The correct value is $75.In response to this complaint, we have concluded our research regarding [redacted]’s account, and have sent $75 via [redacted] to [redacted] on January 8, 2016.Our policy is to process redemptions within 8 to 12 weeks from the date of request. I also show that [redacted] never contacted us regarding their redemptions or their account. If [redacted] had contacted our customer care department via email, we would have resolved this issue without having [redacted] pursue this inquiry with the Revdex.com. We recommend that all members contact customer care with questions that they may have. Since [redacted] did not contact us via customer care, we were not made aware of any potential account issues until this complaint letter was received.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website.  If you have any further questions regarding this complaint, please do not hesitate to contact me. Sincerely,[redacted] B[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: With this onlline site, do perform tasks that earn you points. Once you receive so many points you can redeem them. I requessted redemption on Sept 9 and here isit is Jan 22 and I still haven't gotten it. I have sent several emails to no avail. Please helpDesired Settlement: want my gift cards

Business

Response:

Hi,In response to a complaint letter we have received, we are responding on January 25th in regards to their complaint.[redacted] states that two [redacted] gift cards, totaling $20, were requested in September, and processed in December, however were not received. We are more than happy to research this issue to see what had happened.[redacted] sent us several emails in January using vulgarities and making threats against our business if we did not resolve the issue immediately. It takes time in order to accurately research a redemption request, especially making sure that any previously issued gift cards were not already spent. We are glad to help, but the vulgarities and threats made by [redacted] were completely unnecessary.We have concluded our research regarding [redacted]’s $20 in [redacted] gift cards and have issued an e-gift card to [redacted] via email the morning of January 25, 2016. [redacted] can print out the gift card to use in-store, or spend it online. I am also attaching the gift card to this response as proof that we did send the gift card.Our policy is to process redemptions within 8 to 12 weeks. [redacted]’s gift cards were processed in December, however, were not received. Again, we are glad to research the issue and make things right. If [redacted] is not happy with the redemption fulfillment times at CreationsRewards, [redacted] can close their CreationsRewards account at any time if they are not in agreement with our policies.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website. If you have any further questions regarding this complaint, please do not hesitate to contact me. Sincerely,Chris B[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:although I see that they sent to Christopher Basista a copy of the gift card, I got 11 emails from them this morning for surveys and visiting their website to earn points, I however did NOT receive the email containing the gift card. If I can you the one that was sent to above said person, then I accept this. If not...then I reject it

Regards,

Business

Response:

Hello,The gift card was not only emailed directly to [redacted], but it was also attached to the Revdex.com Complaint response. Revdex.com: please make sure [redacted] receives the attached PDF file. We have included it attached to the complaint as proof of resolution. Thank You,Chris B[redacted]

Consumer

Response:

Sorry. The company said they were sending you a report of resolved. Thank you very much for your assistance in this matter

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I have a reward pending since 1/08/2015 for a 25 [redacted] payment.

Reward History

Here you will find the rewards you have requested, including fulfillment date and status. This list only shows rewards requested within the last 180 days.

Order Number Date Requested Description Status [redacted] Pending

[redacted] 05/21/2015 $25 [redacted] Gift Card Pending

[redacted] 01/08/2015 $25 [redacted] Pending

I have emailed the company over this issue and all they give me is a bunch of excuses why they have not paid. This is much longer than what they say how long it normally takes to get these processed. I do surveys or watch videos to earn credits and they are the only company I have trouble with getting my rewards.

When will my [redacted] redemption credit to my account?

You will receive your [redacted] funds within 48 hours after the processed date for your redemption. Remember, [redacted] redemptions can take up to 8 weeks to be issued in some cases.

Will I be charged a fee to receive [redacted]?

No, you will not be charged a fee to receive your redemption via [redacted].

The last time I filed a complaint on this same manner, I was paid but was charged a fee by [redacted]. If they send the payment in bulk I am not charged a fee and they know this. I had to call [redacted] to get the fee waived.Desired Settlement: I am requesting that they pay me what is owed to me the $25 that goes into my [redacted] account.

Business

Response:

Hi,In response to a complaint letter we have received, we are responding on June 6th in regards to their complaint.[redacted] states that his points were redeemed for [redacted] in the amount of $25. Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time. His redemptions were requested in January of 2015 and May of 2015, respectively.I have reviewed [redacted] account, and show that the January request will be processed within the next 2 to 4 weeks, at most. The May requests will not be processed until on or around August 20, 2015.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website. If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,Chris B[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I cash out necessary points on August 9th, 2014 for a $10.00 [redacted] gift card which was finally processed Sept.22, 2014. according CreationsrewardsI should received the gift card within two weeks after being processed.as of October 24th I have yet to received the gift card or any responses to this matter after numerous e-mails and posting a message on their Facebook. It now going past 4 weeks and still no gift card or response from CreationsrewardsDesired Settlement: Sent me the $10.00 [redacted] gift card as I requested

Business

Response:

Hi,In response to a complaint letter we have received, we have contacted the customer on October 29th in regards to their complaint.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and completing offers. Members can redeem points for gift certificates to a wide range of redemption partners we offer.[redacted] states that their points were redeemed for a gift card to [redacted] in the amount of $10. Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time.I have reviewed [redacted]’s account, and show that the redemption was processed on September 22, 2014. I further reviewed to determine if the gift card assigned to his account was spent. As of today, it was not spent. Therefore, I have issued the gift card to [redacted] again, this time as an e-gift card. This e-gift card has been sent to [redacted]’s email address that is on file for his account with us. He should promptly review his email inbox (including junk/spam folders) to ensure receipt of his redemption.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon initially registering for our website. If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,Chris [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am supposed to be getting rewards from this company for doing surveys and they are not responding I think maybe they are out of business: This is what is owed

Order Number Date Requested Description Status

[redacted] $25 [redacted] Gift Card Pending

[redacted] 06/05/2015 $25 [redacted] Gift Card Pending

[redacted] $25 [redacted] Pending

I have reached out as so many times, I would appreciate any help I can get they owe me $75.00Desired Settlement: To have them refund me the $75.00 they owe.

Business

Response:

Hi,We apologize for the delay regarding our response. [redacted] has received her June gift card redemptions as of today. We process gift cards within 12 weeks. For example, requests in June were processed in September. I also show her outstanding [redacted] redemption was also sent. We've been in contact with Donna directly, and are unsure why a complaint was filed since we provide her accurate information when asked about the status.I show one more redemption pending from July. This will not be sent until on or around October 20th, which is within our 12 week processing time window for gift cards.Sincerely,Chris B[redacted]

Review: I signed up to creations rewards to do surveys and watch videos to earn incentives. I have been waiting for my incentives since 9/3.

Tracking Number Date Reward Requested Reward Description Processed

[redacted] Pending [redacted] $5 [redacted] Pending

[redacted] $10 [redacted] Pending

I have contacted them thru email and even tried to call them without any luck as the when I would receive my incentive. The do not ever explain why but just make up a bunch of excuses as why I have not been paid from their email.

Here is when I am suppose to receive my redemption.

When will my [redacted] redemption credit to my account?

You will receive your [redacted] funds within 48 hours after the processed date for your redemption. Remember, [redacted] redemptions can take up to 8 weeks to be issued in some cases.

It has been much longer than this and I am getting no response from the company over this matter.Desired Settlement: I am requesting to be compensated ASAP.

Business

Response:

Hi,In response to a complaint letter we have received, we are responding to the complaint today, December 30th, 2014.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and completing offers. Members can redeem points for gift certificates to a wide range of redemption partners we offer.[redacted] states that his redemption requests were not yet processed. I would be more than happy to review his account and propose a resolution to his issue; however, I cannot locate an account under the email address listed in the complaint: [redacted]. In order to assist [redacted], I will need his CreationsRewards account email address.For the redemption time frames he listed, we have not yet processed September redemptions as we are currently experiencing a backlog of requests. We are processing requests in the order in which they were received. Since [redacted] has complained about the timeliness of his redemptions, we can evaluate sending them sooner, but without his account email address, I cannot look up anything pertaining to his account at CreationsRewards.Sincerely,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] for creationsrewards site.

Business

Response:

Hi,In response to a complaint letter follow-up we have received, we are responding on January 8th in regards to their complaint.[redacted] states that his points were redeemed for [redacted] in the amount of $25. Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time. His redemptions were requested in September of 2014.I have reviewed [redacted]’s account, and as a good faith effort, we will release the redemption early. It has now been processed and sent to their [redacted] account.Next week, we will be updating our website, providing timeline for particular redemption item fulfillment to inform our members of when to expect their rewards from our program.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website. If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] The amount the company processed to [redacted] account was only $23.97 and not the acutal amount of $25.00 that their website says was processsed to me.Tracking NumberDate Reward RequestedReward DescriptionProcessed[redacted]01/08/2015[redacted]$5 [redacted]01/08/2015[redacted]$10 [redacted]01/08/2015Amount received:$25.00 USDFee amount:-$1.03 USDNet amount:$23.97 USDWhat fee amount of $1.03 where does this come from? Where does this say an any documentation?

Business

Response:

Hi,We are responding to [redacted]'s disapproval of our response. We processed his $25 [redacted] redemption request as previously indicated in our first response. CreationsRewards is not responsible for any fees that [redacted] may incur from [redacted] for receiving our payment. His payment was sent as a "goods or services" payment type. We do not send payments as "friends or family", as we are a business and this is not the proper transaction type that businesses use to send payments. [redacted] has charged [redacted] the transaction fee, it was not assessed by CreationsRewards, as we submitted the full $25 payment to [redacted] via [redacted] which is shown in the copy and paste he has provided.Sincerely,[redacted]