CreationsRewards.net

Review: I received the following e-mail from CreationsRewards.net last January, 9, The same thing happened last year and after months of empty promises and waiting for my gift cards, it took your office to get involved to finally get them sentThe oldest unfulfilled redemption is from 9/I was offered an electronic gift card from Amazon.com in their placeI do not shop at Amazon.com
Thank you for your consideration
Steve [redacted]
Subject: RE: gift cards ([redacted] Priority: Date: Monday, January 6, 7:PM Size: KB
Your ticket has been updated
Your ticket details:
Subject: gift cards
Ticket ID: [redacted] Department: Customer Care
New Update:
Hi,
Thank you for contacting CreationsRewards regarding our rewards programWe appreciate your patience regarding your redemptionAt this time, redemptions for November will be processed within the next to daysIn regards to your redemption from 9/13, which is the only other redemption not yet sent in addition to your pending redemption, we can offer to send you PayPal or a gift card to Amazon.com to rectify this issue immediatelyOtherwise, expect another to weeks for processing
Sincerely, [redacted]
CreationsRewards Customer Care [redacted]Desired Settlement: Receive all gift cards

Review: I requested a $50 cash payment in Feb. In March I was notified that payment would be delayed. After several attempts to receive cash, I agreed to receive a $50 Walmart card instead. I received several e-mail responses from Creations Rewards that I would receive the Walmart card in a few days. As of date I have not received it. I saved all e-mail responses to verify my complaint.Desired Settlement: I would like the Walmart gift card

Business

Response:

Hi,

In response to a complaint letter we have received, we have reviewed

the member’s information and account with our rewards program in regards to

their complaint.

For a brief overview of our program, CreationsRewards is an

online rewards program where members earn points for shopping online and

completing offers. Members can redeem points for gift certificates to a wide

range of redemption partners we offer.

We understand that the member has not yet received their

reward for which they redeemed with our program. We understand their concerns

that they changed their redemption choice, but have not yet received the gift

card. We anticipate to fulfill said redemption change by July 31st.

We understand the member’s concern fully about their redemption, and will be

mailing out gift card redemptions on or before July 31st. We are

truly sorry for these delays and are working on preventing such delays from

occurring in the future.

We show that this member changed their redemption to a

Wal-Mart gift card. The member can expect to receive their gift card within the

next 14 to 21 days, as it will be sent via USPS First Class Mail.

We believe that this inquiry has been resolved in a

professional manner and in accordance with the CreationsRewards.Net Terms of

Service Agreement to which the member has agreed to upon initially registering

for our website. If you have any further

questions regarding this complaint, please do not hesitate to contact me.

Consumer

Response:

Review: 9610836

I am rejecting this response because: To set the record straight, I requested the gift card because the check I originally requested in Feb could not be honored according to Creationrewards. I am looking forward to the gift card. This has been promised to be for quite some time, hopefully they will deliver as responded to you.

Thank you for notifying them.

Review: I have sent them numerous emails about my cash outs they promise 2 weeks to 30 days and I would receive payment have not seen yet and it has been over 2 months a

I have warned them that I will report themDesired Settlement: I have been waiting since July and August for just 25.00 I would like to receive it by December 1st

Business

Response:

Hi,In response to a complaint letter we have received, we havecontacted the customer on November 20th in regards to their complaint.For a brief overview of our program, CreationsRewards is anonline rewards program where members earn points for shopping online andcompleting offers. Members can redeem points for gift certificates to a widerange of redemption partners we offer.[redacted] states that her points were redeemed for [redacted]lredemptions in the amount of $25. Ourpolicy is to process redemptions within 8 to 12 weeks; however, we have hadslightly longer delays at this time.I had to research [redacted] issue in-depth as she had alreadycancelled her account with our website. After pulling redemption logs, I showthat we did fulfill her redemptions and they were successfully sent to her[redacted]l account. We are sincerely sorry for the delays, but are glad that [redacted]did receive the redemptions that she requested. We’re doing our best to catchup on all redemption requests.We believe that this inquiry has been resolved in aprofessional manner and in accordance with the CreationsRewards.Net Terms ofService Agreement to which [redacted] has agreed to upon initially registering forour website. If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been taking online surveys through CreationsRewards.net for about 4 months- they have $10 [redacted] cash-out redemptions, which they claim takes 8 weeks to completely redeem- I intially cashed out the first $10 april 17th, 2015, and Still they have not deposited monies into my [redacted] account...I have contacted them serveral times concerning this issue, yet they offer no feedback- please help!Desired Settlement: get paid via [redacted] in a timely manner- it's been nearly 3 months!

Business

Response:

Hi,In response to a complaint letter we have received, we are responding on July 10th in regards to their complaint.[redacted] states that her points were redeemed for [redacted] in the amount of $10. Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time. Her redemption was requested in April of 2015.I have reviewed [redacted]’s account, and show that the request will be processed within the next 2 to 4 weeks. We had already informed [redacted] of this, and she did not agree with our policy or response.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website. If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,Chris B[redacted]

Review: Redemptions of $100-$150 not received in well over a year. Account shows no cashouts when in fact, I did. Payed in the past. Requesting only [redacted].Desired Settlement: Want my [redacted] redemptions as requested.

Business

Response:

Hi,In response to a complaint letter follow-up we have received, we are responding on January 8th in regards to their complaint.[redacted] states that they did not receive their redemptions from CreationsRewards. We have researched this issue, and show that there are only two (2) [redacted] redemptions totaling $75 in which [redacted] did not receive yet. Their statement of being owed $100-$150 in [redacted] redemptions is false. The correct value is $75.In response to this complaint, we have concluded our research regarding [redacted]’s account, and have sent $75 via [redacted] to [redacted] on January 8, 2016.Our policy is to process redemptions within 8 to 12 weeks from the date of request. I also show that [redacted] never contacted us regarding their redemptions or their account. If [redacted] had contacted our customer care department via email, we would have resolved this issue without having [redacted] pursue this inquiry with the Revdex.com. We recommend that all members contact customer care with questions that they may have. Since [redacted] did not contact us via customer care, we were not made aware of any potential account issues until this complaint letter was received.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website. If you have any further questions regarding this complaint, please do not hesitate to contact me. Sincerely,Chris B[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

[redacted] Apologies for not emailing your customer service first. Panicked when I did not see anything pending (for months) under my account information, and, seeing othercomplaints at Revdex.com, felt I needed to go through them. Might there have been any rewards not received in 2014? The $75 does sound accurate, just thought itmight have been more. Will hopefully resume your program now. Thanks for sending.

Review: CreationsRewards promise to pay they members once you reach minimum points 1,020+ Points which I did. I requested my payment on 10/17/2014 they haven't payed me me anything yet.

on they Search Frequently Asked Questions page: it says [redacted]funds are processed within 48 hours after the processed date for your redemption now its 12/5/2014

CreationsRewards its fraud website somebody need stop them.Desired Settlement: they need to pay me what they owe me and other members who are having same poblems

my email: [redacted]

Business

Response:

Hi,In response to a complaint letter we have received, we have contacted the customer on December 6th in regards to their complaint.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and completing offers. Members can redeem points for gift certificates to a wide range of redemption partners we offer.[redacted] states that their points were redeemed for [redacted]n the amount of $5. Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time. [redacted]’s redemption was requested on October 17th. We are still within our 8 to 12 week window.The 48 hour clause that [redacted] states is misunderstood. Once a redemption is processed, the member’s account will show the date of processing. It is this date that begins the 48 hour clock. It does not begin when the member initiates their redemption. That window is 8 to 12 weeks.I have reviewed [redacted]’s account, and as a good faith effort, we will release the redemption early. It has now been processed and sent to their [redacted] account.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website. If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 10-30-2014 I requested a rewards from Creations Rewards for a $25.00 gift card for [redacted]. They deducted the points from my account and as of today I still have not received my card. I have sent them 4 emails and have heard nothing from them. I can not find a phone number to call. I keep getting ticket numbers but they do me no good.Desired Settlement: I would like the [redacted] card that my points purchased.

Business

Response:

Hi,In response to a complaint letter we have received, we are responding on January 8th in regards to their complaint.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and completing offers. Members can redeem points for gift certificates to a wide range of redemption partners we offer.[redacted] states that his points were redeemed for a gift card in the amount of $25. Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time. [redacted]’s redemption was requested on October 30th. We are still within our 8 to 12 week window. We project October gift card redemptions to be fulfilled on or around January 20th.[redacted] also states that he submitted emails to us, but nobody responds to him. CreationsRewards policy is to respond to each and every email sent to our customer service address, which is [redacted]. It is possible that [redacted]’s email provider is placing our responses in his junk/spam folder which could be why he never read our responses to his requests. As an alternative, if using our online ticketing system, each email submission via this form is given a number. This number can be used to look up the support ticket information via our website, where our replies will also be present.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon registering for our website. If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,[redacted]

Consumer

Response:

Review: [redacted]I am rejecting this response because: They give you a standard answer which did not help me and then give you ticket numbers which I tried and all I got was issue is settled. Never do they give you a phone number or email address that you can contact someone and not a computer. I checked my spam and none of their correspondence were in there. They should be able to check their files to see if my gift card was ever sent. If they check my account it will show I am telling the truth. It states my issue is being taken care of and not completed.Regards,[redacted]

Business

Response:

Hi,We are responding to [redacted]'s disapproval of our response. As previously indicated in our first reply, we have not yet processed October redemption requests. They are scheduled to be processed on or around January 20th. He will have this redemption request processed at that time. While he may not be satisfied with our answer, this is our current schedule to process October gift card requests.Sincerely,[redacted]

Review: Way back on 12/06/2014 I cashed in my reward points for a $25.00 [redacted] It has now been 4 months and am still waiting. It was stated that hte award would happen in 6-8 weeks.Desired Settlement: I want my award now.

Business

Response:

Hi,In response to a complaint letter we have received, we have contacted the customer on April 21st in regards to their complaint.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and completing offers. Members can redeem points for gift certificates to a wide range of redemption partners we offer.[redacted] states that their points were redeemed for a [redacted] redemption in the amount of $25. Our policy is to process redemptions within 8 to 12 weeks; however, we have had slightly longer delays at this time.I have reviewed [redacted]’s account, and show that the redemption was processed on April 20th, 2015. [redacted] should review his [redacted] account to see this transaction.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which [redacted] has agreed to upon initially registering for our website. If you have any furtherquestions regarding this complaint, please do not hesitate to contact me. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been a member of this survey board for over 3 years. They never pay on time and are now 2 months behind in rewarding money and soon approaching 3 months. Can they operate the site and keep encouraging people to participate in survey taking when they are unable to pay the survey takers on time as promised. The standard that they promise to pay is one month after the last month's surveys i.e, surveys taken in September will be paid by October 20th. I am still waiting for my November surveys. Please look into this company and find out if they are running a legitimate site. Any help would be appreciated.Desired Settlement: When I say refund-cash I mean that they should send the money I have earned to my paypal account for November and December. Thanks for listening.

Business

Response:

Hi,

I have previously responded to [redacted] complaint via email. We have been contacted by this member directly many times over the last several weeks, and their complaints have been addressed. For an overview, CreationsRewards is an online rewards program where members earn points for the things they do online. Points are redeemable for gift cards to leading stores nationwide. At this time, we are currently slightly behind in redemption fulfillment. We expect to process November and December redemptions over the course of the next 2 to 4 weeks, which was have already explained to [redacted]

Thank you,

[redacted] - CreationsRewards

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I requested a $5.00 [redacted] payment on July 15, 2014. I read in the FAQs that it could take up to 8 weeks. It has been more than 14 weeks and is still listed as pending. I have contacted their customer care using their support ticket system 3 times and have yet to receive any response or action. When I request a list of tickets be emailed to me nothing happens. The lack of response shows poor customer service, this has been an excessive delay if it will be delivered at all and the FAQ answer stating 8 weeks is false advertising.Desired Settlement: I would like the $5 deposited into my [redacted] account [redacted] responses to my support tickets and the ability to have my ticket list emailed.

Business

Response:

Hi,In response to a complaint letter we have received, we have reviewed the member’s information and account with our rewards program in regards to their complaint.For a brief overview of our program, CreationsRewards is an online rewards program where members earn points for shopping online and completing offers. Members can redeem points for gift certificates to a wide range of redemption partners we offer.We understand that the member has not yet received their reward for which they redeemed with our program. We anticipate fulfilling said redemption by November 30th. We understand the member’s concern fully about their redemption, and the delay which they have incurred. At this time, there is nothing that we can do to speed up the processing of said redemption, other than to apologize for the delay and provide the aforementioned processing date estimate.We believe that this inquiry has been resolved in a professional manner and in accordance with the CreationsRewards.Net Terms of Service Agreement to which the member has agreed to upon initially registering for our website. If you have any further questions regarding this complaint, please do not hesitate to contact me.Sincerely,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The Revdex.com says I must accept or reject a response in 10 days. Since the estimated date for payment is well beyond that, I will not know if the matter has been resolved in that time frame. As such, I have to reject the response pending resolution on November 30th at such time if the matter has not been resolved, I will refile. Please revise the FAQs to reflect that in the future payment can take up to 20 weeks so members know what to expect and amend your support ticket system.

Regards,