Creative Design Builders

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I moved in Aug 15, at that time a new manager took over so I am not sure who was at fault but I was not given a copy of my lease, had no knowledge of a move in check list ( although I did call about a few things to ensure I wasn't held liable) and was not given a maiKnox keyI had to call about these things that were then delivered to meI was never notified or supplied any such information and had no idea of this policyPer my lease agreement checks, money order and cashiers checks were acceptable forms of payment with late fee after the 5th and landlord retained the right to ask for money orders or cashier checks only should I bounce a check which I have notI attempted to pay with check on first month but it was returned to me because it was a partial paymentEven this I had no knowledge of such policy so I replaced payment and there was no mention or no check policyAsking me to replace the check is fineGiving me no notice was notFirst message came in at 5pm when office closed and just stated I needed to call about my personal check ( I assumed it was about the amount since it seems to fluctuate)I returned the call and left a message with whoever answers calls after hours and was told all I could do was wait for them to call me backThey returned my call at 8am while I was at work and asked me to bring a money order down by 9amI explained that it would take at least until 11-before I could make it home, to the bank and down to Hamilton and was told they would not waitIt's ridiculous that an eviction was filed even though they held my rent check Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] When I met with Cameo I disclosed my credit history and wrote that on the applicationShe was well aware of my background and if she knew her job well enough she would have known I would not have qualified for the $deposit offerThey never even charged me the $deposit plus the $application feeI feel they did this deliberately to run my background and try to get me into their property feeling I was an applicant that might be "desperate" and willing to put down the full months rent of $I have since found another place in Ohio through Hills Communities and didn't even have to pay a deposit at all just the application feeI feel their business practices are unethical and they marked my credit history with this hard credit when they knew they couldn't offer me the $deposit offer Regards, [redacted] ***

[redacted] An email was sent to the resident on May 28th, stating "you should receive your deposit back in days"Since there is no mention that this is "barring an damages" to the unit", we will be refunding MsWilliams deposit and not charging back for the carpet replacement.Please consider this issue resolved

Good Afternoon,In regard to [redacted] range; during the period from the initial contact to date, maintenance has worked on the range attempting to repair the range however, the new range was ordered yesterday 5/8/and installed on 5/9/I show that his lease is up December If *** [redacted] would like to move out we do require a day notice not a day, that would be due no later than November 1, If he is having any other issues in his apartment I would be happy to discuss them with him and hopefully come up with solution to rectify.thank you!

Ms [redacted] ,Thank you for reaching out in regard to the letter you receivedYour balance of $reflects charges that were assessed due to the condition of your apartment upon move outAfter reviewing these charges I can confirm that the charges were assessed accuratelyYour balance also includes monthly rent for July Because your lease required full month, day notice to vacate upon move out and your Notice to Vacate Form (turned in on June 1, 2016) specified a move out date of June 30th, you were charged for July rent.Your deposit of $was credited to you account leaving the balance of $If you have any questions or would like to see a copy of your lease agreemnt please feel free to email me at [email protected] and I will be happy to assist you

We appreciate [redacted] ’s concernOur rent collection policy is outlined in the following paragraphAll rent is due on the 1st of each monthIt is considered late on or after the 6th of each monthAt that time we add at 10% late fee that must be included with the rental payment and any late rent must be paid in cashier’s check or money orderWe cannot accept partial paymentsIf rent is still not paid by the 10th, a statutory day eviction notice is served at the doorIf rent is still not paid by the 20th, evictions are filed at 9am that dayWe charge the resident for the filing fee in the amount of $This fee must be included with the paymentAll residents are informed of these rules when they move in and we encourage every resident to call us if they are going to be late so we can go over themWe received no such call from [redacted] Since [redacted] paid her rent in the form of a personal check, we were not able to accept it and contacted her regarding itHer check is being returned via ***We take no pleasure in filing evictions, but we are not able to make exceptions in any caseUnfortunately we are moving forward with the eviction unless the total amount is paid in acceptable form

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Many thanks!i really appreciate for the great help!I love Revdex.com! Have a super nice day! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We have disputed with the screening company (***) as requested and have sent the required documents that are stated on the website (to get a copy of the report) and we have not heard anything from the screening company- ***The request was sent via email on May 25, at 6:PMThis option was offered in this situation and was accepted as an option as we were very interested in pursuing and this why telephone calls were made to the property management and to ***My son states that he has not received any dispute forms sent to the address that was provided on the applicationHe received the dispute forms when he went into the officeWe would also be very happy to review this information once we receive the information from [redacted] regarding the report, but as stated above we have yet to receive the reportIn conversation with [redacted] it was stated to me that they only make a recommendationIt is up to the property owner (in this case) to review documents of potential renters and make a decisionIn conversation with the property manager, they don't review the documents--they utilize the recommendation from ***I totally agree that one may also note that apartment communities have different qualifications to rent at their community however when I asked about the qualifications to the property manager I was told they were confidential and could not be told to me and that [redacted] has a list of themI am very confused--how does a renter know what the qualifications are if the community won't tell themWe are very interested to find out why Princeton Square denied my son as, he has just done a background check with another apartment community and it was a nation wide check and all categories came back squeaky cleanI am happy to provide a copy of this background check if requestedWe are trying to figure out how one company does a check and it comes back with something, but another company runs a nationwide check and it comes back with absolutely nothing I even offered (to the apartment manager) to have our attorney (the sitting Judge of butler County- that represented my son during this court case (that just about got dropped) call and discuss as it was clearly stated that this fine of $would not hinder him from getting a job or apartment and that conversation was also deniedThe apartment manager spoke to me about the fair housing act and stated that they follow that, however, I personally know people that live in Princeton Square with a much higher fine ($5) and higher charge than a disorderly conduct as I have referred them to live thereIf Princeton square denied my sons application for any other reason then his criminal background check I believe that we (he) should be entitled to know about it Regards, [redacted]

I have attached a copy of a of the rent collection policy document signed by [redacted] when she moved inIt outlines our rent collection policyIt states very clearly the amounts that will be due when someone is late with [redacted] 's signature appearing times on the documentI spoke with [redacted] on several occasions regarding acceptable forms of payment for late rent You may note that this document states that an eviction will be filed for non-payment if rent is not paid by the 15th of each monthWe did not file the eviction until the 20th giving her extra days to payI believe we have been crystal clear on our rent collection policy with [redacted] Any questions a resident has about these policies could also be very simply answered by calling or emailing our officeThank you

Mr [redacted] called when he received a move out disposition letter stating he was billed final month (April 2016) $pet feeHis roommate, [redacted] , moved out March 31, and he stated they were her petsMs [redacted] notice to vacate stated nothing about the pets being hers and that she was removing them on March 31stThe pet addendum was signed by both tenants so April pet fee was billedI have attached both parties notice to vacate and the pet addendum signed by both parties.Although the notification was not properly submitted in writing, CMC has issued a refund check for $that was mailed Friday July 15, I have attached a confirmation letter regarding the $April pet fee charge

Issue not fixed......apartment number #*** [redacted] ***

I had different companies come out to fix the heat, we have a complex system here and it is old, parts had to be ordered and the first companies were not able to fix the problemFinally, the third one was able to and I have not heard that his heat has had any problems sinceThis resident did come and speak to me times regarding his heat and the progress on it, I explained this to himI agree, I was not happy that the 1st two companies couldn't fix his issue due to it being a complex job which required their supervisors, etcHe does have heat and everything is working correctly

Yes, we have requested that the agency request the bureau remove the collection from their creditThe agency confirmed this was done and that it would be hours from the date requested until it is completely removedThis was last week so from what the agency represented to me, the collection account should be removed at this time

Revdex.com response:To Whom It May Concern: 5/9/2017Said residents [redacted] & [redacted] signed a notice to vacate the premises with us on stating they were moving on April 30, and would have keys to us by noon per the agreement signedOn May 1st, keys were not returned so I sent an email requesting the keys and all items out of the unit; on May I did the same and on May 3, the sameOn May 3rd a holdover tenancy notice was given and on the 4th they returned the keysWhen I walked the unit on the 4th there was still a lot of items leftI sent them an email telling them I would give them until 8:am as a courtesy to remove items they did not, we changed the locks and discarded said items as we have to get the unit ready for the next tenants set to move in May 15, 2017.The residents did transfer to another unit inside the complex and keys were given to them on April 26, so they had enough time to move their items and it was verbally explained several times and also in writing of the timeline to move outTenants did come down when I had stated the unit was re rented telling me “they can’t move right now, they don’t have the time, they are too busy, etc.” I explained to them on several occasions between then and the end of their tenancy what courses of actions will be takenWhen the items were discarded they took the furniture and placed in the common areas so we had to remove again back into the dumpster as items cannot be left , I sent them an email asking them to remove the items left there over the weekend Friday – Sunday and they did not so we discarded them againTenants met with Regional Manager for an in house sit down meeting on 5/8/where tenants requested bags back that were discarded that may have had their personal information, my maintenance technician Clinton K [redacted] removed the bags ( large bags) and gave them to resident as a courtesyPlease feel free to contact me with any questions or request of any paperwork neededThank you,Jamie C***Property ManagerAmberley House Apartemnts Mariemont Townhomes [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Although CMC's response states that they consider this resolved and closed, I strongly disagree The response did not address the issues that I raisedThe statements made are mostly irrelevant and inaccurate Very close in time to when I was told there was no product out there that I could find and that I would be liable for labor and material costs, I wrote to Mr*** This letter was dated 9/6/and is attached No one contacted me to say what I wrote in that letter was incorrect or that I lost possession of the apartment while I was asking to go look for a productThen after I reluctantly file a complaint with the Revdex.com, a different response is given and does not discuss the conversation in the M's office.The crux of the issues I raised that I thought were unfair related to the time that I was in the manager's officeThe M does not talk about my conversation about going and researching to see if I could find a product since there was still time before the lease "technically" ended (noon of 8/31/16)She told me that there was no product out thereI was holding the keys when I asked her this so CMC saying I gave up possession is incorrect The lease does not talk about the giving of keys as what determines the end of the lease The lease ends at noon of the last day of the month When everything was fresh in my mind, I wrote the letter to Mr***, President of CMC I was hoping to resolve this based on the basis of what is ethical, fair and legal I wanted to reach a compromise that was as harmonious as possible for CMC and myselfCMC's response talks about my offer to spray some "fabreeze"on the area where there was an odor that the M smelled, even though she and potential renters had walked through and never told me they smelled anything This was before I had several cleaners, one of whom has an occupational license for cleaning, thoroughly clean the area My requesting to spray Febreze is inaccurate for several reasons: If I wanted to spray Febreze, I would not have needed to keep her informed that I would like to research for products to see if I could clean this area even moreI already have and use Febreze with Gain for the cat litter areaThe M says she did not take my keys during the walk through She had no right to do so as the lease gives until noon of the last day She also did not say return the keys to her office when I was done Obviously, I would not walk away with the keys and garage door openers I had the keys when I told her I wanted to research and see if I could come back and clean some more She did not say anything about possession of keys at that time because I had the keys It would be like a "gotch'a" moment in favor of the landlord The language of the lease controls and there are no other agreements between CMC and myselfA copy of the lease is attachedThe lease ends at noon of the last day, which I had already noted to the M.The M said in her response that she told me that the laminate would have to be taken up and the concrete sealed She did not add that she said that the renovation of the apartment would include replacing the laminate with "fake wood" flooring I think it is unfair to charge me for something that the M said they are going to do for the next renters any ways I researched the porosity of laminate and here is what found: "Laminate flooring has a non-porous surface that is sealed and therefore does not trap dust or allow for the breeding of dust mites.......A laminate floor is extremely durable and can handle almost any stains, spills and dirt and is very easy to clean." After CMC bought the property it did not do any renovations for meI moved in in To ask me to pay for taking up laminate and sealing for an area that CMC told me they are replacing is unfair and illegalEven if the litter boxes had been kept there, the M would not have been able to smell the odor as the surface is not porous and I had cleaned that areaThe litter boxes were in the little closet under the stairs She would have seen that when she walked the potential renters through the apartment and by my telling her where the litter boxes were kept With regards to the area where the litter boxes were kept, it is not laminated and has concrete floor The District Manager had left me a voice-mail saying that since that area is porous, I would have to pay for sealing that area She did not say anything about the laminated areaMy research shows that concrete can be porous or non-porousRegardless of what properties that small area has, my offer to research and see if I could find a product was met with the M saying there was no product out there and it was 8/(even though I had keys and garage door openers in my possession) That is the crux of the issue and CMC has chosen to not address that in its responseIt is unclear to me why CMC chose to take this position against a long-time resident of one of their propertiesDoing research on this issue now strengthens my point that I could have found a sealant and not have CMC take money from my security depositI also wonder why CMC did not seal that area before The garage has water coming from underneath when it rains and seeps into the concrete garageI am not sure about the porosity of the small closet floor but the garage does have water coming in I have mentioned this to CMC before and they said they could not determine where the water is coming from! CMC said they can provide me copies of the $charge I would like to see what areas that covers and what labor charges there were for each of the areas I should not have to pay for any of the charges that relate to the laminate flooring I should also not have to pay for the closet area because CMC did not agree with my suggestion to go and see if I could find a product that could solve the problemMost tenants would likely not have been so diligent.As part of its response, CMC attached a letter I had sent to the M to make sure I was following all the requirements of notice to terminate lease and the amounts of the deposits CMC said I asked for response to my questions in writing I am not sure why CMC chose to include that pointThe terms for ending a short term lease are "tricky" from a tenant's point of view One misstep and one could lose some or possible all the depositEvery place that I have rented required a day advance noticeWith CMC, both a short-term and long-term lease require a day advance notice and the last month cannot be pro-ratedThis leads to paying rent at places for part of a monthThat is why I asked for a written response, not for the amounts of the deposits but to make sure I understood my obligations of notice and payment requirements to get my full deposits back.On several occasions, CMC has stated in writing that the pet deposit will be returned within days The lease that I have signed each year since 2011, does not provide for a day period Consequently, the day period for deposits controls, as it is the only one mentioned in the lease that CMC and I (and previously [redacted] and I ) signed As CMC has told me in the past and as the language of the lease states, there is no other agreement CMC cannot on its own amend my lease It has to be an agreement, signed by both parties In addition, CMC should not hold my pet deposit to determine if the odor is gone CMC said they had the product to take care of the problem In a letter to me the DM stated that they will re-evaluate my apartment within the next days and if the area is odor free, they will process my pet deposit That letter was dated 9/9/ My pet deposit return is well overdue not only because there is no reference to this time-frame in the lease CMC and I signed but because we are past the additional days from the date of the letter I received Why should CMC get opportunities to re-evaluate my former apartment and I was not even given extra chance? The response states that CMC "anticipates" that I will get my $deposit back! It has already taken money from my security deposit so the $needs to be returned.Because this matter has taken so long to resolve, I had a chance to go over my past leases to research the day period for pet deposits and I found that my total security deposit was $1,840!! Please see the relevant part of the lease CMC sent to me I excluded the rest of the lease as it is the same one that I referenced above CMC's letter and their response to my complaint filed with Revdex.com spoke of deposits of $and $ That totals $ So, I went back to my check register and found that in October 2011, I had paid CMC $and then $ My notes in my check register state that the $was for the pet deposit and garage door openersA copy of my check register is attached It shows the check numbers as well The Bank would likely have copies of the checksSo, the total owed to me must include the $40, which CMC did not mention in its letter to me about the deposits!In the event CMC is not willing to return the $it withheld from my security deposit, I would like an itemization of the $and what labor and material went to the laminate area and what went to the area under the stairs The boxes were kept right at the entrance to the little closet and there was a much larger area of the closet where there were no litter boxes or litter CMC has stated that this can be provided in their response The total amount that I should get back is $plus $540, a total of $ Although the first water bill was my responsibility, the M confused the situation by double paying Apex I have not included any extra charges for my time to ask for what is fair, and what is right and legal In addition, I have not asked for anything in relation to the anxiety, frustration, and sadness that this experience has caused me for over a month.CMC's letterhead says: "We Simplify Lives Our mission: To simplify the lives of our customers in a cost effective way so they can have more time to pursue what's truly important to them." I wished I could have ended my experience with what their motto says Instead, CMC's choice to unfairly keep my deposit of $and $from my security deposit has given me an experience which is exactly opposite to their own motto What a shame and what a way to treat a loyal tenant of years who always paid rent on time and worked with CMC on trying to get health and safety issues resolved in my apartmentAs stated earlier in my Complaint CMC did not follon some of these potentially serious problems.I sincerely hope that CMC will do the right thing and comply with my requestI would like to put this matter to rest, once it is resolved in a fair way It has gone on for too long Thank-you

To Whom it May Concern:This email is the response from CMC Properties to BBB Complaint ID [redacted] ( [redacted] ) received today November 1, 2016. [redacted] entered into a Lease with CMC Properties that began the 1st day of December 2015 and ended the last day of June 2016.... (ATTACHED) Mr. [redacted] vacated on February 29, 2016, prior to the expiration of his Lease and according to his Lease terms with CMC Properties, Mr. [redacted] was responsible for rent through the duration of his Lease term or until his unit was re-rented, whichever came first. His unit was re-rented for May 2016, leaving him responsible for rent through April 2016. The following charges remain outstanding:Rent March 2016 $610.00Rent April 2016 $610.00Abated Rent Concession $630.00Final Water Invoice $282.75Clean Kitchen $80.00Clean Bathroom $60.00Repair Bathroom Drywall $10.00Security Deposit (-$249.00) BALANCE DUE $2,033.75Please find the attached pictures of the unit as Mr. [redacted] left it and copy of the final water invoice for your record and review. I have also marked pertinent sections of the attached Lease for your convenience. Mr. [redacted] wrote in his complaint "As a Police Officer it became very apparent that I was not welcome there by other neighbors and the staff did nothing to fix any other problems I was having". In response to Mr. [redacted] complaints, the site manager of [redacted] represented to me that any and all complaints, work orders or requests were responded to in a timely manner. CMC Properties also adjusted his rent to $400.00 at one point as a courtesy. The site manager of [redacted] represented to me that they were not aware that he was having health or safety issues. Mr. [redacted] girlfriend even transferred from her unit at our property to his and not vice versa as Mr. [redacted] could have been transferred to another unit if requested. There is currently a tenant in this particular unit that has had no maintenance issues as described. The site manager of [redacted] represented to me that that they did not receive written notice of intent to vacate. Even if written notice was received, that would not release Mr. [redacted] from his Lease terms.( The only option to be released from the Lease is a Lease Buyout.) The site manager also represented to me that they were unaware the unit was vacant or that Mr. [redacted] even moved out until they found the apartment keys in their night drop box. Mr. [redacted] did not leave a forwarding address when he vacated therefore he was mailed a security deposit disposition notice to his [redacted] address in hopes that it would forward with the US Postal service. I also skip traced for a good address for Mr. [redacted] and recently mailed him a final notice to an address found giving him until October 31, 2016 to respond or his account would be forwarded to our attorney. As a courtesy I called him and he hung up on me when he heard where I was calling from. I am not sure if this was deliberate or a lost connection. We are more than willing to work with Mr. [redacted] in helping him take care of his outstanding balance due but we will not "drop any balance owed" as he requested in the BBB's desired settlement request. We are willing to work with him by offering a payment plan on the balance in full and would even consider a lump sum settlement offer. He would need to contact my office directly to discuss at [redacted] as we have already made our final attempts to reach him and Mr. [redacted] has requested no further contact from CMC Properties in his BBB Complaint.As a courtesy I will hold his account past yesterday's deadline through November 10th, 2016 to give him an opportunity to respond before his account is transferred.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The resident came to the office on 8/31/and asked me to do a walk throughI went to her townhouse, noticed a couple things left in cabinets, pointed them out to her, she removed themWhen I went downstairs I noticed a cat urine odorI let her know that we would have to take up the laminate flooring and seal the concreteShe asked if she could just spray some fabreezeI let her know that fabreeze would just temporarily mask the odor.I did not take the keys from her after I walked her townhome, I told her to return them to me at the office when she was finishedMaybe minutes later she came to the office and dropped off the keysI let her know that she would only be charged time and material for sealing the floor at the bottom of the steps and the closet under the stepsThis is where she kept her cat litter boxes and where the odor was coming fromThe resident was not forced to turn in her keys with an hour and minutes left, that was her decisionOnce she turned in her keys she gave us possession of the townhome.On 8/31/the final water bill for her townhome was for $(attached) this included a previous amount due of $On 9/20/the water company returned her check that she had mailed in the amount of $ In a letter the resident wrote on 6/5/16, that I received on 6/6/she had asked about the amounts of her security deposit, pet deposit and when they would be returnedShe requested a reply in writingOn 6/7/I sent her a letter (attached) responding to her questionsThe letter states that her security deposit is $1,In regards to the pet deposit it states “You paid a $pet deposit when you moved inThe pet deposit would be returned within days of move-out providing there are no damages, all lease provisions have been complied with and a forwarding address has been provided on the notice to vacate form.”We are retaining $for sealing the floorThis is for time and materialInvoices can be provided once they are receivedWe anticipate she will also receive back the $pet deposit within days of move-out per the lease guidelines.We consider this resolved and closed

we did not have bed bug our water bill was up to date and they are saiding it was higher

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***