Creative Design Builders

AC was reported not working on 7/maintenance fixed- he replaced capacitor, sat outside for hour to make sure it was ran & stayed on and it did. AC was reported not working on 7/maintenance fixed- he replaced her mercury thermostat and placed a new digital one, changed her air
filter, checked her a coil for air flow, replaced fuses & disconnect box- sat outside for min to make sure it ran & stayed on and it did. AC was reported not working on 8/- maintenance said he is replacing capacitor and fuse was lose, getting parts now, and will fix todayHe has never put freeon in the unit & it is not leaking any, my tech is HVAC certified. Tenant has not been in new property managers home to know updates, nor, is it relevant to the complaint. We have fixed each & every time she has had any issues with her AC and had it back up and running within hoursProperty manager also emailed to follow up with tenant to make sue AC was correctly working on 7/19, with no response, until 8/to report issues of it not working againUnfortunately, I am not able to comp/reduce rent at this timeAll issues have been resolved for this tenantAll correspondence has been done via email from both parties have also advised tenant of emergency on call procedure so if any emergencies occur (no ac/water, etc) to all and well dispatch a tech to her within an hour

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. * Has the company addressed the issues of this dispute? * If not, why? The stove in the unit #*** was never addressed It is an useless stove not functionalIN spite of repeated complaints the management ignores As I am an International student living, the management company ignores the pain caused due to a non functional stove. * Has the company met the agreement they outlined in their response?They did not outline the responseThey deny the complaint and ignore it My camping stove works better that the whole unit stove put in by landlord.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not been provided with an acceptable responseThe time and energy this has cost my family and I is not being consideredThis may mean nothing to the company but is extremely valuable to my daughter and I
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Response to letter sent 10/10/2016:At this time we will refund MsKaur's $Her pet deposit of $has already been refundedLess the water bill of $42.41, making her total refund $1797.59.If there is a discrepancy in her water bill she will have to contact Apex directly

Dear Sir or Madam, Please consider this letter as response to the complaint received today, January 7, The complaint was filed by *** *** *** in regards to his security deposit.We will first respond to the dispute in regards to *** ***'s forwarding addressThe assistant site manager
of the property *** *** resided in represented to me that we were not in receipt of keys nor did we receive or have on file a forwarding address for *** *** In turn, we mailed a security deposit disposition letter to *** ***'s CMC Property address in hopes that it would forward through U.S Postal Service mail forwardingThe letter was not returned to us. Secondly, we will respond to the disputed amount due*** ***'s Lease with CMC Properties requires a day written notice of intent to vacate prior to the expiration of the LeaseIf such notice is not given the Lease will automatically renew for a successive day term*** *** did not provide a written notice at least days prior to the expiration of his Lease term as required, leaving him responsible for rent through the auto-renew period, October If *** *** would like a copy of his Lease for his record and review we will provide this to him immediately upon request. Unfortunately we can not issue a refund as all charges are valid and remain outstandingIf *** *** does not have the balance in full available for payment we would be more than happy to work with him, offering an approved payment plan. We hope the response helped to clear up any confusion in regards to the Lease terms/requirements and look forward to hearing from *** ***. Thank you, Jessica O**Director of Collections*** ***CMC Properties

We have the apt * ***issue should be resolvedthanks!!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The LAST question: will the collections record be removed from my credit report?Thank you so much for my case! Have a nice day!
Regards,
*** ***

Please find the following response (Number 2) from CMC Properties for Revdex.com Complaint ID *** *I have replied to each complaint in the order (and number) in which they were received by *** *** and we have made revisions to the balance Response to 2ND Complaint Number 1: Please find the attached security deposit disposition notice from The Forum Apartments for *** *** dated July 20, and the account ledger for the Clifton Colony Apartments account*** *** was charged a Short Term Fee of $for being on a short term Lease from the date the Forum Lease expired (May 31st) and the new Clifton Colony Lease began (June 15th) and Carpet Replacement of $As a courtesy, we removed the Short Term Fee of $and will issue a refund for the charge deducted from the deposit The Forum Apartment already issued a refund credit in the amount of $This was applied to their account on August 4, We will not issue a second refund in this amount (The account ledger reflecting this credit is attached for your record and review) However, we will credit the $adjustment *** *** represented *** promised deducted from the carpet replacement charge of $ Response to 2nd Complaint Number 2: Unfortunately CMC Properties account records did not show record of any written notice of intent to vacate or complaints to the previous site manager on fileHowever, *** ***’s documentation clearly shows otherwiseWe could not confirm with the site manager at the time of the disputes as she is no longer with the companyWithout the information/documentation received from *** *** last week, we only had the documentation previously provided to pursue the balance in questionWe sincerely apologize for the confusion and will remove the charges for October’s rent and the Concession and gladly refund the $deposit Response to 2nd Complaint Number 3: CMC Properties agrees to remove all charges from Clifton Colony Apartments previously requested ($for prorated October Rent and $for concession) Response to the Desired Settlement: CMC Properties agrees to issue a refund in the amount of $to *** *** and *** *** ***.($for their security deposit refund and $for Short Term Fee and $for carpet replacement adjustment) Their account is closed and satisfied in fullThe refund requested from The Forum Apartments was already applied to their account at Clifton Colony Apartments as previously stated and shown Thank you, *** ***, Director of Collections *** *** CMC Properties [email protected]

Dear *** ***,In response to *** *** response, I reiterate that the furnace issue was addressed on 1/15/when it was called inThe furnace was found to be not repairable,a new furnace was ordered and picked up on Monday morning and installedspace heaters were provided for the days (the temp on Friday thru Monday was above average to average-not sub zero or extreme)I have attached the National weather service record to January tempsAdditionally, if *** *** felt his service time was unacceptable, he had every right to place his escrow as rent reduction is not given for maintenance issue or feeling of inconvenience.*** *** was given a copy of his lease at move inHe was fully aware of his responsibility for breaking or choosing to not renew his leaseHe was fully aware that he was financially responsible for the townhouse thru 3/31/We were however able to re-rent the townhouse for a March 12th move inThis saved *** *** $with not having to pay for the full month of MarchI have spoken with Jessica O., Director of Collections for CMC properties and we will waive the February late fee of $I feel strongly that the other charges are absolutely legitimate charges and are not negotiable*** *** can contact Jessica Oat ###-###-####I have also attached a copy that breaks down *** *** final charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The information the company has provided is incorrect. My family and I were only provided with space heaters for a bedroom two story town home(Not several) It was in fact very coldMy year old child had to wear winter clothes and cover in blankets during this timeIt was too much for us to take. I made multiple attempts to resolve this issue by contacting the office before registering this compliantIf the staff did not relay the message that is completely out of my controlI was told I needed to speak to a lady named Kathy and was transferred to her voice mail in which I left a message and no call was ever returned I would find it suitable that the company makes no attempt to collect for any time period I was not thereI did in fact leave mid January during the coldest time of the year In a home I had paid rent for the full month that had no suitable way to heat
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Even though it took a lot of work and I experienced a great deal of anxiety and other negative emotions, I am glad that CMC returned my deposits after monthsI believe it is the right outcome from an ethical, moral, and legal points of view
Regards,
*** ***

Reed Hartman Highway Blue Ash, OH April 21, Cincinnati Revdex.com RE: Response to Complaint *** Dear Sir or Madam: I am writing this letter in response to a complaint made by a tenantFirst, the tenant states she filed a complaint with our
answering service after 5pm regarding an altercation that her neighbors were having outside their home. She says she called because she wanted to at least report the incident so that we could keep it on file. We did receive the complaint from the answering service, and we did file note of it. Second, the tenant states that there is pet waste all over the property that is never removed and that the grass goes uncut for to weeks at a time. Our pet policy is that the removal of pet droppings is the responsibility of the pet owner per the attached Pet Agreement Addendum. Our company does provide pet waste stations on the property to assist tenants with pet waste removal. We employ a company who is contracted to mow on a weekly basis. When I talked with the tenant on 4/21/and inquired about this claim, she stated that grass is cut weekly but that the area in front of her unit was missed on a particular cutting. This was addressed with the company who stated that if this area was missed it was an oversightThird, as we receive complaints about parking, we try to follow up on every complaint. A tenant called in stating that said tenant and her roommate have numerous cars parked outside their home on a daily basis. My assistant called and talked with the tenant about this and simply told her that if and when she does have company to please advise them to try and park someplace other than directly in front of another tenant’s unit. This particular property does not have assigned parking, but as the parking has become an issue more and more over the past few months, all residents have been issued a letter during the week of 4/19/asking them to provide us with the make, model and license plate # of the two vehicles they are permitted to have per unit. This was sent to all residents, not just said tenant and her roommate Fourth, our lease agreement states that tenants should “always keep the patio, balcony, and windows in a neat manner and not use them for storage or display of any items except blinds or draperies” (see attached lease agreement). Said tenants were asked to clean up cigarette butts that were scattered in the yard area, landscape beds and sidewalk in front of their unit in compliance with their lease agreementFinally, I have received numerous complaints and have had numerous conversations with said tenants and neighboring tenants about various ongoing issues and conflicts with their neighbors. Both parties were presented with the option to transfer into a unit away from the other on 12/1/14. Both parties declinedI spoke with the tenant on 4/21/regarding these issues. I informed her of my conversation with our lawn service regarding the missed section of yard. I explained to her that the parking was an ongoing issue and that she was not being targeted. We discussed the letter being sent out requesting vehicle information. I reminded her of the tenant’s duty to clean up after their pets and to use the pet waste stations provided. I reviewed our policy on keeping patios and balconies clean. I offered the tenant a transfer to another unit, and she agreed to the transfer into unit dated for 5/15/15. The tenant was very cooperative and pleasant in our conversation. I also provided her with my email address and asked her to email me directly with any future concern and/or complaint so that I am immediately aware of it. She stated that she would Sincerely, Amy Campbell Property Manager *** Townhomes ###-###-#### ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Number 1: The dollars fee is not reasonableFirstly, since I transfered from one of CMC properties apartment to another CMC properties apartment, the short fee is exempted for this case (You can find the conmmunicating record using email from the attached)Secondly, the dollars carpet fee is not reasonalbe as wellThe carpet is used only less than years, and it is wear and tear, and I used it for months only, but I was forced to cover dollarsMoreover, they refused to arrange a move out inspectation for me, and the carpet is replaced without any notice to me in advanceAt least, the manager in Forum apartment recognized that the carpet fee is not correct, and a dollars should be refunded to meHowever, I never received the refundPlus, the security deposit in Clifton colony, totally they owe me 138.25+111.30+100=dollars at least.Number 2: It is ridiculous when they say "we do not have record of a written notice received on August 17, due to a rat issue." In fact, we indeed went to leasing office to let Joni sign that for me, but they refused to do that (Actually, I have the voice record about that I informed them for the rat problems and they refused to sign the paper notice for me)Moreover, I also tried to contact with them for the rat problems using email, but I was never answered (Please check the attached for the evidences). Number 3: The so-called balance for rental fee in Octumber is not lawfulWe moved out at Septfor sureWe have to moved out because of the serious rat problems lasting for more than daysOur 6-month old babygirl cannot sleep well in the night due to the serious noises from the ratsIn sum, the living condition is not healthy and safe for us, and they cannnot resolve the rat problems within a monthBased on the Ohio landlord-tenant law, if the landlord cannot solve the security problem for the tenant within a month, the tenant have the right to move out directly without any penalty! So we cleared the balance till Sept30th when we moved outAnd the so-called rental fee for Octumber is not valid.Number 4: For the rat problems, we indeed turned to our attorney for help, and he helped us to send a notice to CMC properties, but we never received any response from themFrom our attorney, we know our rights and responsibility in Ohio lawI don't think we have the responsibility to provide the information about our attorney. In sum, the balance should be cleared firstly, and I required CMC properties to refund me the dollars at least.Regards,*** ***

Revdex.com:
Many thanks for your timely response
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We reject CMC properties' responseThe first thing CMC properties responded was regarding the forwarding addressMy roommate *** ** went to return the keys at the end of August as agreed upon between the leasing agents and usThere was a third witness onsite when everything happened: *** ** talked to leasing agents, then the leasing agents handed Han an envelope and asked him to put the key in while writing down his new address on the cover of the envelopeThen *** asked about the deposit and was told that the deposit should be returned to the new address that he gaveCMC properties' response to this matter clearly shows how dishonest they are. One problem associated with their dishonesty is, they might not even let the leasing agents show up to provide further information; my roommate *** ** also pointed out that they kept changing the leasing agents in the office and he was not able to locate the same person after that visit in AugustHowever, if that leasing agent is still in company payroll, she might still be working at some location belonging to CMC properties so it's possible we can locate herAlso, there is an eye witness that will be available to provide more evidence in this matter.The next response from the company clearly shows they deliberately did not give answers to any of our questions directly while choosing to avoid certain key points: They kept saying the day written notice while ignoring all the details in our complaintWe would like CMC properties to address all the detailed points in this letter.It looks like a joke when CMC properties responded "We hope the response helped to clear up any confusion"We reject their response due to its dishonesty and avoidance of key points in our complaint.We request the same refund that we requested in our first letter
Regards,
*** *** & *** **

Thank you for your responseWe will review the documentation you provided with the site, make adjustments if applicable and formally respond no later than next week Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Harinder Kaur See attached document

We understand Mrs*** concerns and have addressed them with herWe do a criminal background check on every applicantWhen a resident is flagged for denial, we do not receive a copy of the report or specific reason the person was deniedIf the potential renter disputes the denial, they may dispute that directly with the screening company we useThis option was offered in this situation many times as it is the only way for the prospect to find out what specifically they were denied forIt was not accepted as an option the prospect was interested in pursuingWe have even mailed the dispute forms to the address provided to us on the applicationWe would be happy to review this applicant once that step is completedOne may also note that apartment communities may all have very different qualifications to rent at their communityTherefore what one community denies an application for, may not be the same as others

I recently filed a claim against CMC Properties.  I want to clarify that the security deposit I put down in 2011 was $1300 and pet deposit for cats was $500.  I found this in my first lease.  CMC may have told me an amount lower than that for the pet deposit.  I will look for...

that letter when I asked about my deposits.  I do have a copy of my first lease, however.Please add this as clarification.  Thank-you,[redacted]