Creative Design Builders

We apologize for any confusion that [redacted] may have had in regards to our qualification process. Our leasing specialist was not intentionally misleading at any point during the application process. It is CMC's policy NOT to prequalify any applicant and to not make any oral agreements. [redacted] was processed the same way that every other applicant is processed and received the same information as any other applicant that received conditional approval.While we wish we could have been able to do further business with [redacted], we do wish her luck in her new home.

Good Morning [redacted],My name is Hauna and I am the new Manager here at The Forum Apartments. I have just read your through your concern and I want to apologize on the behalf of CMC and The Forum for the miscommunication. I have spoken with my staff in regard to this situation and I do not...

anticipate issues like this moving forward. In all I do have a 1bed/1bath apartment on the 10th floor of the west building that is a partial remodel available for your move in date. This partial remodel would include upgraded kitchen cabinets, bathroom vanities and light fixtures. If you are interested I will also extend our current special to you which is $200 off your 1st 2 months rent. Again I apologize for the miscommunication and the way in which this situation was handled. I look forward to hearing from you via email or phone 513 [redacted], please ask for [redacted] when calling and I will be happy to take care of you.Thank you!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I had 3 different companies come out to fix the heat, we have a complex system here and it is old, parts had to be ordered and the first 2 companies were not able to fix the problem. Finally, the third one was able to and I have not heard that his heat has had any problems since. This resident did...

come and speak to me 4 times regarding his heat and the progress on it, I explained this to him. I agree, I was not happy that the 1st two companies couldn't fix his issue due to it being a complex job which required their supervisors, etc. He does have heat and everything is working correctly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I moved in Aug 15, at that time a new manager took over so I am not sure who was at fault but I was not given a copy of my lease, had no knowledge of a move in check list ( although I did call about a few things to ensure I wasn't held liable) and was not given a maiKnox key. I had to call about these things that were then delivered to me. I was never notified or supplied any such information and had no idea of this policy. Per my lease agreement checks, money order and cashiers checks were acceptable forms of payment with late fee after the 5th and landlord retained the right to ask for money orders or cashier checks only should I bounce a check which I have not. I attempted to pay with check on first month but it was returned to me because it was a partial payment. Even this I had no knowledge of such policy so I replaced payment and there was no mention or no check policy. Asking me to replace the check is fine. Giving me no notice was not. First message came in at 5pm when office closed and just stated I needed to call about my personal check ( I assumed it was about the amount since it seems to fluctuate). I returned the call and left a message with whoever answers calls after hours and was told all I could do was wait for them to call me back. They returned my call at 8am while I was at work and asked me to bring a money order down by 9am. I explained that it would take at least until 11-12 before I could make it home, to the bank and down to Hamilton and was told they would not wait. It's ridiculous that an eviction was filed even though they held my rent check.
Regards,
[redacted]

Issue not fixed......apartment number #[redacted]  [redacted]

My son has currently relocated to the state of Ohio due to a job and my husband and I (his parents) reside in the state of Virginia due to military orders. Due to my son barely being of age he has reached out for assistance with this being his first apartment and I have attached a copy of his Virginia drivers license, letter giving me authorization to take care of this for him and we have also requested the report from the apartment complex of the denial reasons.My son was approved for another apartment this past weekend, therefore we are wondering what is different as I have a copy of the report from the new apartment complex stating that he is clear of everything. I am happy to attach or send to you if you would like to review. The commute to the [redacted] is very much closer to his job at [redacted] than the one he was approved for,  therefore, if we can get him approved I would still like for him to live at [redacted] if possible.

Revdex.com response:To Whom It May Concern: 5/9/2017Said residents [redacted] & [redacted] signed a notice to vacate the premises with us on 2.28.2017 stating they were moving on April 30, 2017 and would have keys to us by noon per the agreement signed. On May 1st, keys were not returned so I sent...

an email requesting the keys and all items out of the unit; on May 2 I did the same and on May 3, the same. On May 3rd a holdover tenancy notice was given and on the 4th they returned the keys. When I walked the unit on the 4th there was still a lot of items left. I sent them an email telling them I would give them until 8:00 am as a courtesy to remove items they did not, we changed the locks and discarded said items  as we have to get the unit ready for the next tenants set to move in May 15, 2017.The residents did transfer to another unit inside the complex and keys were given to them on April 26, 2017 so they had enough time to move their items and it was verbally explained several times and also in writing of the timeline to move out. Tenants did come down when I had stated the unit was re rented telling me “they can’t move right now, they don’t have the time, they are too busy, etc.” I explained to them on several occasions between then and the end of their tenancy what courses of actions will be taken. When the items were discarded they took the furniture and placed in the common areas so we had to remove again back into the dumpster as items cannot be left , I sent them an email asking them to remove the items left there over the weekend Friday – Sunday and they did not so we discarded them again. Tenants met with Regional Manager for an in house sit down meeting on 5/8/2017 where tenants requested bags back that were discarded that may have had their personal information, my maintenance technician Clinton K[redacted] removed the bags ( 5 large bags) and gave them to resident as a courtesy. Please feel free to contact me with any questions or request of any paperwork needed. Thank you,Jamie C[redacted]Property ManagerAmberley House Apartemnts Mariemont Townhomes [redacted]

On January 14, 2016 [redacted] submitted his notice to vacate on January 31, 2016. He was advised that per the terms of his Lease he would be responsible for payment through March 31, 2016 to fulfill his 60 day notice requirement. He contacted the office on January 18, 2016 and stated that he...

would be staying through March 31, 2016 to fulfill the 60 day notice (the conversation was noted on his notice to vacate). After receiving his updated move out date a confirmation/acknowledgement letter was delivered to him stating his Lease would be fulfilled with the payment of March rent. On February 19, 2016 we confirmed that utilities had been taken out of tenants name, effective February 6, 2016. Notification of 24 hour entry to inspect the townhouse was delivered on the 19th (Friday) and on the 22nd (Monday) the unit was entered and found to be vacated. At no point in time since vacating have I ever received a call from [redacted] or a message from our answering service that a call had been missed and message had been left.[redacted] contacted the office regarding his heating issue on Friday January 15, 2016 at which time a service ticket was written up and maintenance responded the same day. The furnace was found to be non-repairable. Several space heaters were provided for [redacted],and a new furnace was ordered. The new furnace was installed Monday morning January 18, 2016.Payment arrangements on past due amounts can be discussed/negotiated with Jessica O. Director of Collections for CMC Properties.

To Whom it May Concern:This email is the response from CMC Properties to Revdex.com Complaint ID [redacted]) received today November 1, 2016.[redacted] entered into a Lease with CMC Properties that began the 1st day of December 2015 and ended the last day of June 2016....

(ATTACHED) Mr. [redacted] vacated on February 29, 2016, prior to the expiration of his Lease and according to his Lease terms with CMC Properties, Mr. [redacted] was responsible for rent through the duration of his Lease term or until his unit was re-rented, whichever came first. His unit was re-rented for May 2016, leaving him responsible for rent through April 2016. The following charges remain outstanding:Rent March 2016             $610.00Rent April 2016                $610.00Abated Rent Concession $630.00Final Water Invoice          $282.75Clean Kitchen                   $80.00Clean Bathroom                $60.00Repair Bathroom Drywall  $10.00Security Deposit            (-$249.00) BALANCE DUE             $2,033.75Please find the attached pictures of the unit as Mr. [redacted] left it and copy of the final water invoice for your record and review. I have also marked pertinent sections of the attached Lease for your convenience. Mr. [redacted] wrote in his complaint "As a Police Officer it became very apparent that I was not welcome there by other neighbors and the staff did nothing to fix any other problems I was having". In response to Mr. [redacted] complaints, the site manager of [redacted] represented to me that any and all complaints, work orders or requests were responded to in a timely manner. CMC Properties also adjusted his rent to $400.00 at one point as a courtesy. The site manager of [redacted] represented to me that they were not aware that he was having health or safety issues. Mr. [redacted] girlfriend even transferred from her unit at our property to his and not vice versa as Mr. [redacted] could have been transferred to another unit if requested. There is currently a tenant in this particular unit that has had no maintenance issues as described. The site manager of [redacted] represented to me that that they did not receive written notice of intent to vacate. Even if written notice was received, that would not release Mr. [redacted] from his Lease terms.( The only option to be released from the Lease is a Lease Buyout.) The site manager also represented to me that they were unaware the unit was vacant or that Mr. [redacted] even moved out until they found the apartment keys in their night drop box. Mr. [redacted] did not leave a forwarding address when he vacated therefore he was mailed a security deposit disposition notice to his [redacted] address in hopes that it would forward with the US Postal service. I also skip traced for a good address for Mr. [redacted] and recently mailed him a final notice to an address found giving him until October 31, 2016 to respond or his account would be forwarded to our attorney. As a courtesy I called him and he hung up on me when he heard where I was calling from. I am not sure if this was deliberate or a lost connection. We are more than willing to work with Mr. [redacted] in helping him take care of his outstanding balance due but we will not "drop any balance owed" as he requested in the Revdex.com's desired settlement request. We are willing to work with him by offering a payment plan on the balance in full and would even consider a lump sum settlement offer. He would need to contact my office directly to discuss at [redacted] as we have already made our final attempts to reach him and Mr. [redacted] has requested no further contact from CMC Properties in his Revdex.com Complaint.As a courtesy I will hold his account past yesterday's deadline through November 10th, 2016 to give him an opportunity to respond before his account is transferred.

The resident came to the office on 8/31/16 and asked me to do a walk through. I went to her townhouse, noticed a couple things left in cabinets, pointed them out to her, she removed them. When I went downstairs I noticed a cat urine odor. I let her know that we would have to take up the laminate flooring and seal the concrete. She asked if she could just spray some fabreeze. I let her know that fabreeze would just temporarily mask the odor.I did not take the keys from her after I walked her townhome, I told her to return them to me at the office when she was finished. Maybe 15 minutes later she came to the office and dropped off the keys. I let her know that she would only be charged time and material for sealing the floor at the bottom of the steps and the closet under the steps. This is where she kept her cat litter boxes and where the odor was coming from. The resident was not forced to turn in her keys with an hour and 30 minutes left, that was her decision. Once she turned in her keys she gave us possession of the townhome.On 8/31/16 the final water bill for her townhome was for $42.41 (attached) this included a previous amount due of $21.49. On 9/20/16 the water company returned her check that she had mailed in the amount of $21.49.  In a letter the resident wrote on 6/5/16, that I received on 6/6/16 she had asked about the amounts of her security deposit, pet deposit and when they would be returned. She requested a reply in writing. On 6/7/16 I sent her a letter (attached) responding to her questions. The letter states that her security deposit is $1,300. In regards to the pet deposit it states “You paid a $500 pet deposit when you moved in. The pet deposit would be returned within 60 days of move-out providing there are no damages, all lease provisions have been complied with and a forwarding address has been provided on the notice to vacate form.”We are retaining $60 for sealing the floor. This is for time and material. Invoices can be provided once they are received. We anticipate she will also receive back the $500 pet deposit within 60 days of move-out per the lease guidelines.We consider this resolved and closed.

I am so sorry to learn of your issues in your apartment and I am happy to have maintenance take care of these things for you. I have spoken with our technician and they will be by tomorrow September 8th to take a look at your stove, the bathroom and the toilet. I do apologize for the delay and hope...

that we can fix this for you! Please feel free to contact me at [redacted] if you have any other concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

See attached documentsJune 11, 2015[redacted]Re: The Farm at Taylor Mill Apartments[redacted]Dear [redacted]: [redacted]:From your security deposit in the amount of $745.00 and your pet deposit of $150.00 on the above noted apartment we have deducted the following:V Bed bug treatment 319.50/Floor sealant 125.00 VWall damage from double sided tape S0.00 V Dirty Kitchen sink 25.00 V Dirty fridge\freezer 40.00 v/ Dirty ovenVrange 50.00 V Diry Kitchen cabinets 20.00VFinal Water 131.15Total 760.65We will re-evaluate the condition of your recently vacated apartment again within the next thirty days. Should the apartment remain free of pet damages and/or odor, we will then process the balance of your pet deposit in the amount of $134.35.Our best wishes in your new home.Sincerely Yours, THE FARM AT TAYLOR MILLMary L[redacted] Regional ManagerK:\AR Moveout letter 2015\05.15\[redacted]

My son is happy to provide the requested authorization, however, we are wondering why we need his authorization to file this claim with Revdex.com? I directly spoke to the folks at the apartments complex and the statements provided to you was directly stated to me from them. It is very difficult to assist...

my son considering I am 8 hours away. We are currently researching the reason for the "recommendation" as I am aware of folks living in these apartments with more of a serious charge than my son has. I will provide you the authorization once received from my son. Thank you for your email.  [redacted]