Creative Design Builders

Please see the attached letter of the document that you have requested giving me authorization to file this claim on his behalf.Please let me know if I can provide anything further as I am assisting him with his financial and business affairs at this time. Thanks in advance,  [redacted] 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] called when he received a move out disposition letter stating he was billed final month (April 2016) $30.00 pet fee. His roommate, [redacted], moved out March 31, 2016 and he stated they were her pets. Ms. [redacted] notice to vacate stated nothing about the pets being hers and that...

she was removing them on March 31st. The pet addendum was signed by both tenants so April pet fee was billed. I have attached both parties notice to vacate and the pet addendum signed by both parties.Although the notification was not properly submitted in writing, CMC has issued a refund check for $30.00 that was mailed Friday   July 15, 2016. I have attached a confirmation letter regarding the $30.00 April 2016 pet fee charge.

Yes, we have requested that the agency request the bureau remove the collection from their credit. The agency confirmed this was done and that it would be 48 hours from the date requested until it is completely removed. This was last week so from what the agency represented to me, the collection account should be removed at this time.

Thank you for your message. I have attached 3 images. please let me know if they are received.

I confirmed that her pet deposit was mailed to her on September 26, 2016. I have also authorized the return of the $55 for the carpet cleaning.

PAGE 1 OF 2Please find the following response from CMC Properties for Revdex.com Complaint ID [redacted].*I have replied to each complaint in the order (and number) in which they were received by [redacted].Response to Complaint Number 1.[redacted] & [redacted] transferred from our Forum Apartment...

Property, [redacted] to our Clifton Colony Property Unit [redacted] leaving a balance due for carpet replacement and a June 2015 short term fee totaling $516.25. After deducting their security deposit in the amount of of $655.00, they had a security deposit balance of $138.75 remaining. (Original Security Deposit Disposition Letter attached)They were only required to pay a security deposit in the amount of $100.00 for the unit at Clifton Colony that they transferred to. (Security Deposit Addendum Attached). After the transfer of $100 for the security deposit they were left with a $38.75 overage. Both adjustments may be found on the account ledger. (Account ledger attached)Response to Complaint Number 2:CMC Properties account records show that Notice of Intent to Vacate was given by the tenants and keys returned on the same day September 30, 2015. We do not have record of a written notice received on August 17, 2015 due to a rat issue. (Account ledger with dates recorded by site manager attached)Response to Complaint Number 3:CMC Properties has not "forced" [redacted] to pay any amount. The outstanding balance due of $598.50 remains unpaid. (Collection Letter attached) The Lease with [redacted] and CMC Properties had a termination date of July 31, 2016.(Lease dates attached) Fortunately, we were able to re-rent the unit very quickly for October 24, 2015. This alleviated much of the financial responsibility for [redacted] and Juanjuan Zhang.Response to Complaint Number 4:| personally spoke with the former tenant on February 24, 2016. The tenant representedto me that her attorney had already mailed us a letter and that I needed to speak with the attorney. When I told her that CMC Properties never received a letter or notice fromPAGE 2 OF 2(Cont, from page 1)..any attorney on her behalf she refused to provide the attorney's information and hung up on me.After several failed attempts to reach the parties again CMC Properties forwarded the account to a collection agency.Response to the Desired Settlement:The refund requested was already applied to their account. Please provide the pictures and letters of communications that [redacted] represented to have and I will gladly review them to see if any adjustments need to be made.Thank you,[redacted] Director of Collections [redacted] CMC Properties [redacted]

I have attached a copy of a of the rent collection policy document signed by [redacted] when she moved in. It outlines our rent collection policy. It states very clearly the amounts that will be due when someone is late with [redacted]'s signature appearing 5 times on the document. I spoke with [redacted] on several occasions regarding acceptable forms of payment for late rent.  You may note that this document states that an eviction will be filed for non-payment if rent is not paid by the 15th of each month. We did not file the eviction until the 20th giving her 5 extra days to pay. I believe we have been crystal clear on our rent collection policy with [redacted]. Any questions a resident has about these policies could also be very simply answered by calling or emailing our office. Thank you

Good Afternoon, As the Property Manager of the Forum Apartments and the Regional Manager of our Clifton communities I would like to address all concerns previously stated. To address the original complaint from [redacted] - 1. Per the attached signed lease agreement it does state on Page 1 paragraph 3 that, "If the LANDLORD makes a Renewal Offer and the TENANT elects not to renew the LEASE but wishes to retain a short-term tenancy, or if the TENANT fails to give the LANDLORD written notice of termination by certified mail return receipt requested at least 60 days (TWO FULL CALENDAR MONTHS) before any expiration of the LEASE, the LEASE shall automatically renew for successive 60 day terms." The tenants have signed 3 lease agreements with us. The first was the pre-lease lease, the second was the initial 6 month lease, the third was a 6 month renewal. On two of the three leases the tenants both initialed by this specific paragraph I have quoted. On the pre-lease the TWO FULL CALENDAR MONTHS has even been underlined. The policy has been explained to the tenants and they have initialed and signed off on the leases stating that they understand. A copy of each lease is attached. 2. A renewal letter and additional move out early offer was sent to the tenants on 4/17/15. The renewal letter states, "Reminder: Sixty day (TWO FULL CALENDAR MONTHS) written notice is required under the lease to terminate your tenancy on the expiration of the lease or short-term tenancy. We also keep an in house renewal contact sheet that states that this tenant was sent the original letter on 4/17/15, our leasing agent, Kearstan, spoke to [redacted] and explained the lease policy, sent a follow up letter on 6/16/15, left a voice mail on 7/1/15, and left a last voice mail on 7/25/15. The letters and contact sheet are attached. 3. All leasing agents working in the front office at the time of the tenants occupancy have each been employed with the company for at least 1.5 years and know and understand the policies. They would not have just told someone that "they are good." I have not had a complaint in regards to the leasing agents not following the policies that are outlined by our company. 4. When the office contacted the tenants around the middle of September it was not to request for the status of the missing keys. The call was to request the status of rental payment for the month since we were still under the impression that the tenants were occupying the premises. The tenants had been sent late rent notices and messages were left. We issued a 3-day notice to vacate due to non-payment of rent on 9/10/15. The notice to Leave the Premises is attached. To avoid eviction and additional charges the tenants were requested to turn in keys or send us an email stating that they agree to return the property to us. Due to the points made above and attached documentation it is clear to me that the residents did know of the move out policy but didn't follow it.I do apologize that the previous residents felt that they were given the run around between the time that they moved out and today. It is never our intention to make anyone feel that way and always wish to address concerns immediately. To understand our process, after a move out inspection is completed at the site our corporate office sends a move out letter with any outstanding balances within thirty days. We do not see this letter at the property site unless we request it. If a forwarding address is not given at the time of move out, which we did not receive since we didn't receive the keys, then our corporate office will send a security deposit letter to the address in which the tenant occupied with us so that the postal office can forward it. We can not control the time frame in which mail is forwarded but from personal experience it can take some time. Our in house collection department, Jessica O**, then takes over the account if we do not receive contact within 30 days of the initial letter. Jessica O** sent a new letter, to the address of occupancy at the Forum, on 9/30/2015 which is attached. To address the outstanding charges:The letter sent by Jessica O** on 9/30/15 stated that the balance due is $905.00. However, I have some good news. After this letter was sent, the apartment previously occupied by tenants was re-rented in the month of October. We do not double charge for any one apartment so the tenants are not responsible for the time from in which another occupant has paid for. I am able to adjust the charges to the following:Rent September 2015 $770.00Rent October 2015 $770.00Deduction of October 2015 (re-rented) - $702.00Clean Kitchen $80.00Clean Bathroom $85.00Security Deposit  -$800.00TOTAL DUE $ $203.00Jessica O** will be sending a new letter with the amounts stated above. We will give the tenants through the end of day on 1/31/2016 to contact Jessica O** ([redacted] or jo**@cmcproperties.com) to make payment arrangements or to pay the new total balance in full. Unfortunately, I can not overturn any additional charges as the policies outlined for the tenants must be followed. We do appreciate their occupancy at the Forum and do wish them all the best for the future. Erica L. B[redacted]CMC Properties[redacted]

[redacted],I hope we have corrected any and all issues that you had in your apartment by installing a new range. If you would like to report any other concerns please contact me at [redacted] and I would be happy to discuss them further with you.

Good Afternoon,In regard to [redacted] range; during the period from the initial contact to date, maintenance has worked on the range attempting to repair the range however, the new range was ordered yesterday 5/8/17 and installed on 5/9/17. I show that his lease is up December 2017. If [redacted]...

[redacted] would like to move out we do require a 60 day notice not a 30 day, that would be due no later than November 1, 2017. If he is having any other issues in his apartment I would be happy to discuss them with him and hopefully come up with solution to rectify.thank you!

We appreciate [redacted]’s concern. Our rent collection policy is outlined in the following paragraph. All rent is due on the 1st of each month. It is considered late on or after the 6th of each month. At that time we add at 10% late fee that must be included with the rental payment and any late...

rent must be paid in cashier’s check or money order. We cannot accept partial payments. If rent is still not paid by the 10th, a statutory 3 day eviction notice is served at the door. If rent is still not paid by the 20th, evictions are filed at 9am that day. We charge the resident for the filing fee in the amount of $250.00. This fee must be included with the payment. All residents are informed of these rules when they move in and we encourage every resident to call us if they are going to be late so we can go over them. We received no such call from [redacted]. Since [redacted] paid her rent in the form of a personal check, we were not able to accept it and contacted her regarding it. Her check is being returned via [redacted]. We take no pleasure in filing evictions, but we are not able to make exceptions in any case. Unfortunately we are moving forward with the eviction unless the total amount is paid in acceptable form.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Although CMC's response states that they consider this resolved and closed, I strongly disagree.  The response did not address the issues that I raised. The statements made are mostly irrelevant and inaccurate.  Very close in time to when I was told there was no product out there that I could find and that I would be liable for labor and material costs, I wrote to Mr. [redacted].  This letter was dated 9/6/16 and is attached.  No one contacted me to say what I wrote in that letter was incorrect or that I lost possession of the apartment while I was asking to go look for a product. Then after I reluctantly file a complaint with the Revdex.com, a different response is given and does not discuss the conversation in the M's office.The crux of the issues I raised that I thought were unfair related to the time that I was in the manager's office. The M does not talk about my conversation about going and researching to see if I could find a product since there was still time before the lease "technically" ended (noon of 8/31/16). She told me that there was no product out there. I was holding the keys when I asked her this so CMC saying I gave up possession is incorrect.  The lease does not talk about the giving of keys as what determines the end of the lease.  The lease ends at noon of the last day of the month.  When everything was fresh in my mind, I wrote the letter to Mr. [redacted], President of CMC.  I was hoping to resolve this based on the basis of what is ethical, fair and legal.  I wanted to reach a compromise that was as harmonious as possible for CMC and myself. CMC's response talks about my offer to spray some "fabreeze"on the area where there was an odor that the M smelled, even though she and 2 potential renters had walked through and never told me they smelled anything.  This was before I had several cleaners, one of whom has an occupational license for cleaning, thoroughly clean the area.  My requesting  to spray Febreze is inaccurate for several reasons:  If I wanted to spray Febreze, I would not have needed to keep her informed that I would like to research for products to see if I could clean this area even more. I already have and use Febreze with Gain for the cat litter area. The M says she did not take my keys during the walk through.  She had no right to do so as the lease gives until noon of the last day.  She also did not say return the keys to her office when I was done.  Obviously, I would not walk away with the keys and garage door openers.  I had the keys when I told her I wanted to research and see if I could come back and clean some more.  She did not say anything about possession of keys at that time because I had the keys.  It would be like a "gotch'a" moment in favor of the landlord.  The language of the lease controls and there are no other agreements between CMC and myself. A copy of the lease is attached. The lease ends at noon of the last day, which I had already noted to the M.The M said in her response that she told me that the laminate would have to be taken up and the concrete sealed.  She did not add that she said that the renovation of the apartment would include replacing the laminate with "fake wood" flooring.  I think it is unfair to charge me for something that the M said they are going to do for the next renters any ways.  I researched the porosity of laminate and here is what  found: "Laminate flooring has a non-porous surface that is sealed and therefore does not trap dust or allow for the breeding of dust mites.......A laminate floor is extremely durable and can handle almost any stains, spills and dirt and is very easy to clean."  After CMC bought the property it did not do any renovations for me. I moved in in 2011. To ask me to pay for taking up laminate and sealing for an area that CMC told me they are replacing is unfair and illegal. Even if the litter boxes had been kept there, the M would not have been able to smell the odor as the surface is not porous and I had cleaned that area. The litter boxes were in the little closet under the stairs.  She would have seen that when she walked the potential renters through the apartment and by my telling her where the litter boxes were kept.   With regards to the area where the litter boxes were kept, it is not laminated and has concrete floor.  The District Manager had left me a voice-mail saying that since that area is porous, I would have to pay for sealing that area.  She did not say anything about the laminated area. My research shows that concrete can be porous or non-porous. Regardless of what properties that small area has, my offer to research and see if I could find a product was met with the M saying there was no product out there and it was 8/31 (even though I had keys and garage door openers in my possession).  That is the crux of the issue and CMC has chosen to not address that in its response. It is unclear to me why CMC chose to take this position against a long-time resident of one of their properties. Doing research on this issue now strengthens my point that I could have found a sealant and not have CMC take money from my security deposit. I also wonder why CMC did not seal that area before.  The garage has water coming from underneath when it rains and seeps into the concrete garage. I am not sure about the porosity of the small closet floor but the garage does have water coming in.  I have mentioned this to CMC before and they said they could not determine where the water is coming from!   CMC said they can provide me copies of the $60 charge.  I would like to see what areas that covers and what labor charges there were for each of the 2 areas.  I should not have to pay for any of the charges that relate to the laminate flooring.  I should also not have to pay for the closet area because CMC did not agree with my suggestion to go and see if I could find a product that could solve the problem. Most tenants would likely not have been so diligent.As part of its response, CMC attached a letter I had sent to the M to make sure I was following all the requirements of notice to terminate lease and the amounts of the deposits.  CMC said I asked for response to my questions in writing.  I am not sure why CMC chose to include that point. The terms for ending a short term lease are "tricky" from a tenant's point of view.  One misstep and one could lose some or possible all the deposit. Every place that I have rented required a 30 day advance notice. With CMC, both a short-term and long-term lease require a 60 day advance notice and the last month cannot be pro-rated. This leads to paying rent at 2 places for part of a month. That is why I asked for a written response, not for the amounts of the deposits but to make sure I understood my obligations of notice and payment requirements to get my full deposits back.On several occasions, CMC has stated in writing that the pet deposit will be returned within 60 days.  The lease that I have signed each year since 2011, does not provide for a 60 day period.  Consequently, the 30 day period for deposits controls, as it is the only one mentioned in the lease that CMC and I (and previously [redacted] and I ) signed.  As CMC has told me in the past and as the language of the lease states, there is no other agreement.  CMC cannot on its own amend my lease.  It has to be an agreement, signed by both parties.  In addition, CMC should not hold my pet deposit to determine if the odor is gone.  CMC said they had the product to take care of the problem.  In a letter to me the DM stated that they will re-evaluate my apartment within the next 30 days and if the area is odor free, they will process my pet deposit.  That letter was dated 9/9/16.  My pet deposit return is well overdue not only because there is no reference to this time-frame in the lease CMC and I signed but because we are past the additional 30 days from the date of the letter I received.  Why should CMC get 2 opportunities to re-evaluate my former apartment and I was not even given 1 extra chance? The response states that CMC "anticipates" that I will get my $500 deposit back!  It has already taken money from my security deposit so the $500 needs to be returned.Because this matter has taken so long to resolve, I had a chance to go over my past leases to research the 60 day period for pet deposits and I found that my total security deposit was $1,840!!  Please see the relevant part of the lease CMC sent to me.  I excluded the rest of the lease as it is the same one that I referenced above.  CMC's letter and their response to my complaint filed with Revdex.com spoke of deposits of $1300 and $500.  That totals $1800.  So, I went back to my 2011 check register and found that in October 2011, I had paid CMC $1300 and then $540.  My notes in my check register state that the $540 was for the pet deposit and garage door openers. A copy of my check register is attached.  It shows the check numbers as well.  The Bank would likely have copies of the checks. So, the total owed to me must include the $40, which CMC did not mention in its letter to me about the deposits!In the event CMC is not willing to return the $60 it withheld from my security deposit, I would like an itemization of the $60 and what labor and material went to the laminate area and what went to the area under the stairs.  The boxes were kept right at the entrance to the little closet and there was a much larger area of the closet where there were no litter boxes or litter.  CMC has stated that this can be provided in their response.  The total amount that I should get back is $60 plus $540, a total of $600.  Although the first water bill was my responsibility, the M confused the situation by double paying Apex.  I have not included any extra charges for my time to ask for what is fair, and what is right and legal.  In addition, I have not asked for anything in relation to the anxiety, frustration, and sadness that this experience has caused me for over a month.CMC's letterhead says: "We Simplify Lives.  Our mission: To simplify the lives of our customers in a cost effective way so they can have more time to pursue what's truly important to them."  I wished I could have ended my experience with what their motto says.  Instead, CMC's choice to unfairly keep my deposit of $540 and $60 from my security deposit has given me an experience which is exactly opposite to their own motto.  What a shame and what a way to treat a loyal tenant of 5 years who always paid rent on time and worked with CMC on trying to get health and safety issues resolved in my apartment. As stated earlier in my Complaint CMC did not follow-up on some of these potentially serious problems.I sincerely hope that CMC will do the right thing and comply with my request. I would like to put this matter to rest, once it is resolved in a fair way.  It has gone on for too long.  Thank-you.

Mary W[redacted]>Attachments3:32 PM [redacted] This is a response to a complaint from [redacted]I have attached a  copy of the letter sent to [redacted] explaining the charges to his account at move out.  Since we are under the...

landlord / tenant act, I am required to contact the resident regarding charges at move out and offer for them to return to correct the problems. I contacted [redacted] within 24 hours of moving out and explained to him about issues from Bed Bugs to final water bill. He asked if his deposit would cover the amount. I responded by telling him that I wasn't sure at this time.  The condition of the apartment was less than acceptable.The first 3 charges (Bed bug treatment, floor sealant, and wall damages) were charges that were submitted to me from my contractors and then applied to his accounts.. We allow for normal were and tear and require cleaning to be done. I did discuss with Mrs. Berry as well as [redacted] that the carpet was going to be replaced due to age. The floor sealant was from damages due to their pets. Per the attached form, they will be receiving the balance of their pet deposit if the apartment remains free of damages and or odor. I have pictures to back up the charges as well as invoices if necessary.Thank you,Mary Walters <[email protected]>3:32 PM (16 hours ago)to me, MicheleThis is a response to a complaint from [redacted]I have attached a  copy of the letter sent to [redacted] explaining the charges to his account at move out.  Since we are under the landlord / tenant act, I am required to contact the resident regarding charges at move out and offer for them to return to correct the problems. I contacted [redacted] within 24 hours of moving out and explained to him about issues from Bed Bugs to final water bill. He asked if his deposit would cover the amount. I responded by telling him that I wasn't sure at this time.  The condition of the apartment was less than acceptable.The first 3 charges (Bed bug treatment, floor sealant, and wall damages) were charges that were submitted to me from my contractors and then applied to his accounts.. We allow for normal were and tear and require cleaning to be done. I did discuss with Mrs. Berry as well as [redacted] that the carpet was going to be replaced due to age. The floor sealant was from damages due to their pets. Per the attached form, they will be receiving the balance of their pet deposit if the apartment remains free of damages and or odor. I have pictures to back up the charges as well as invoices if necessary.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
When I met with Cameo I disclosed my credit history and wrote that on the application. She was well aware of my background and if she knew her job well enough she would have known I would not have qualified for the $100 deposit offer. They never even charged me the $100 deposit plus the $50 application fee. I feel they did this deliberately to run my background and try to get me into their property feeling I was an applicant that might be "desperate" and willing to put down the full months rent of $800. I have since found another place in Ohio through Hills Communities and didn't even have to pay a deposit at all just the application fee. I feel their business practices are unethical and they marked my credit history with this hard credit when they knew they couldn't offer me the $100 deposit offer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have disputed with the screening company ([redacted]) as requested and have sent the required documents that are stated on the website (to get a copy of the report) and we have not heard anything from the screening company- [redacted]. The request was sent via email on May 25, 2016 at 6:34 PM. This option was offered in this situation and was accepted as an option as we were very interested in pursuing and this why telephone calls were made to the property management and to [redacted]. My son states that he has not received any dispute forms sent to the address that was provided on the application. He received the dispute forms when he went into the office. We would also be very happy to review this information once we receive the information from [redacted] regarding the report, but as stated above we have yet to receive the report. In conversation with [redacted] it was stated to me that they only make a recommendation. It is up to the property owner (in this case) to review documents of potential renters and make a decision. In conversation with the property manager, they don't review the documents--they utilize the recommendation from [redacted]. I totally agree that one may also note that apartment communities have different qualifications to rent at their community however when I asked about the qualifications to the property manager I was told they were confidential and could not be told to me and that [redacted] has a list of them. I am very confused--how does a renter know what the qualifications are if the community won't tell them. We are very interested to find out why Princeton Square denied my son as, he has just done a background check with another apartment community and it was a nation wide check and all 3 categories came back squeaky clean. I am happy to provide a copy of this background check if requested. We are trying to figure out how one company does a check and it comes back with something, but another company runs a nationwide check and it comes back with absolutely nothing.  I even offered (to the apartment manager) to have our attorney (the sitting Judge of butler County- that represented my son during this court case (that just about got dropped) call and discuss as it was clearly stated that this fine of $5 would not hinder him from getting a job or apartment and that conversation was also denied. The apartment manager spoke to me about the fair housing act and stated that they follow that, however, I personally know people that live in Princeton Square with a much higher fine ($5) and higher charge than a disorderly conduct as I have referred them to live there. If Princeton square denied my sons application for any other reason then his criminal background check I believe that we (he) should be entitled to know about it. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Many thanks!i really appreciate for the great help!I love Revdex.com! Have a super nice day!
Regards,
[redacted]

Ms. [redacted],Thank you for reaching out in regard to the letter you received. Your balance of $785.00 reflects charges that were assessed due to the condition of your apartment upon move out. After reviewing these charges I can confirm that the charges were assessed accurately. Your balance also...

includes monthly rent for July 2016. Because your lease required 2 full month, 60 day notice to vacate upon move out and your Notice to Vacate Form (turned in on June 1, 2016) specified a move out date of June 30th, you were charged for July 2016 rent.Your deposit of $100 was credited to you account leaving the balance of $785.00. If you have any questions or would like to see a copy of your lease agreemnt please feel free to email me at [email protected] and I will be happy to assist you.

I have a attached a copy of the application [redacted] completed and signed for approval on one of our apartments.She mentioned Cameo, who is my assistant and has been with the company for 4 years. She followed our companies policy and procedures regarding this application. We have a company, [redacted],...

that we use for  processing and qualifying all applications. Her application was returned to us allowing us to qualify her with a full deposit or a Lease guarantor. The $100 deposit which was originally offered no longer applied due to her credit history. Since she decided against our offer, we refunded the deposit she submitted of $100 but did not return the application fee of $50 because as you can see on the application it is a non refundable fee.This is a policy for all applicants who apply with The Farm Apartments / CMC Properties.

[redacted]An email was sent to the resident on May 28th, stating "you should receive your deposit back in 30 days". Since there is no mention that this is "barring an damages" to the unit", we will be refunding Ms. Williams deposit and not charging back for the carpet replacement.Please consider this...

issue resolved.