Thank you for the opportunity to address concerns presented by our customerWe would like to present the followingOur customer acknowledged and agreed to GoDaddy’s agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On October 22, our customer purchased our Website Design Service for two years, Logo Design for one year, and Private Registration Services for an existing domain name for one yearPart of the Website Design service also included a non-refundable build feeThe website and logo were built to our customers specifications and satisfactionRESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of serviceAs a courtesy, our customer was provided a full refund for the Website Design Service despite it being outside our refund policyOur Logo Design and Website Design Build Fee are not refundableThank you again for the opportunity to address the concerns presented by our customerKindest regards, Terri H*** Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2013, our customer purchased a Linux Web Hosting plan for one yearThis
service has been renewed annually, most recently on March 26, On this date, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent a renewal notice prior to the expiration date on March 16, 2017.On May 4, 2017, our customer canceled their Linux Web Hosting plan from within their accountOn June 8, 2017, our customer contacted GoDaddy to request a refund for the Linux Web Hosting they had canceled on May 4, Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s refund request was denied as the service in question was canceled outside the window of time in which it was eligible for a refundProducts renewed on an annual basis must be canceled within days of renewal to be refund eligibleWhile their request for a refund was correctly denied, as a onetime exception, GoDaddy has issued a refund for the time remaining on their Linux Web Hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 19, 2017, our customer purchased a cPanel hosting plan for a 3-month
termPer our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on February 19, 2017, and May 19, 2017, and did so in a good faith effort to honor its agreements with our customerGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferencesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care team on May 22, They were properly informed the renewal transaction was non-refundable, per GoDaddy’s Refund Policy, publicly available at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute
Resolution Consultant,Thank you for the opportunity to address and bring clarity to the
additional concerns presented by our customer. We have reviewed this matter and would like to present the following.As our Verification Office did not receive the requested
information, the fees were refunded back to the original payment methods used
per our agreements with the payment providersThe financial institution has
not rejected the fundsThe complainant will need to contact them to inquire
how they handle funds returned to an account that may have been terminated or
when a pre-paid card has been discardedOnly in the event the refund request
is denied by the financial institution may GoDaddy issue the refund in the form
of a check.Our Verification team processed a refund for the charges in
question on October 17, in the amount of $This refund was credited
to the payment method usedThank you again for the opportunity to address and bring clarity
to the concerns presented by the complainant.Kindest regards, *** *** Office of the CEO - GoDaddy *** *** ** *** *** *** *** Scottsdale, AZ
Thank you for the opportunity to address and bring clarity to the additional concerns presented.Our administrators were able to restore the content for all five websites associated with the hosting plan that was canceled due to non-paymentAs previously stated, hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Furthermore, when our customer’s hosting plan had been canceled, the email forwarding services which they had received with the hosting plan were subsequently canceled Account management is a customer responsibilityThis includes the renewal of products and services in a timely manner and maintaining independent backups of website and database content. Had our customer maintained their own backups, they may have simply purchased a new hosting plan to replace the plan that was canceled and uploaded their properly maintained website files.WordPress provides multiple options to baa website and database contentWe recommend our customer visit https://wordpress.org/ to review their backup options Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Complainant does not dispute the excellent record keeping of Godaddy Complainant would refer to content of those contacts by Godaddy which would paint a different picture Complainant has consistently requested a return of his $due to personal illness which prevented him from forwarding information to Godaddy Complainant would also state that even when Godaddy did receive multiple photographs and text, that rather than build any part of the site with those materials, Godaddy chose to wait until complainant "was finished" before actually doing any work on the site Complainant would also state that Godaddy's advertising led complainant to believe that Godaddy actually had a design team, when in fact, Godaddy requested not only complainants materials, but could not move forward because complainant did not provide a layout for Godaddy Complainant has been most honest and truthful with Godaddy, and specifically requested a refund on numerous occasions, long before any contracts expired Complainant would close his comments by stating that over the entire period in question, Godaddy has done zero work to the complainant's web site despite having materials in October of 2015, and therefore Godaddy should not be entitled to the $because they have not fulfilled their end of the contract
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On May 4, 2017, our customer purchased GoDaddy’s Web Design service for a one-year
term with a Customer Care representative via phoneThis service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee)Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.Between May 4, and May 30, 2017, our Professional Web Services team worked diligently to provide the website our customer requestedThe website received our customer’s approval to be built on May 12, with no concerns expressed at that time.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On June 6, 2017, our customer contacted our Professional Web Services team to discuss a refundThey were informed they were no longer eligible for a full refund of the services in question due to the amount of work which had been doneHowever, they were eligible for a 70% refund in accordance with our Refund Policy which can be found here: ***At this time, we are able to provide a refund in the amount of $off of the website design fee and seven months, or $209.93, off of the hosting servicesIf this is acceptable to our customer, they may let us know and we will have the plan in question canceled and the applicable refunds issuedThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
I am in complete disagreement that should be resolved I told GoDaddy that what they refunded was not acceptable but it was a verbal conversation, not by email I understand that they have stated all this in a contract but if I am not getting my refund, there is NO REASON to not turn the website back on This WRONG!!!! and highway robbery THIS IS NOT OVER!!! ***###-###-####
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseGoDaddy followed up with our customer via email to inform them of the Domain Buy statusEmails were sent to the email address on file for our customer’s accountOur Domain Buy Service agents attempted to connect with the registrant of the domain in question however, they were unsuccessful in connecting with the registrant.GoDaddy will stop attempting to broker a sale after days if there is no contact with the owner of the domainAs a courtesy to our customer, GoDaddy attempted two additional times to connect with the domain registrant for brokering the sale of the domain in question.As GoDaddy has not been able to connect with the domain registrant, the claim has been closedPer GoDaddy’s Refund Policy the Domain Buy service is non-refundableOur Domain Buy Service agents provided the service as offered, and we are unable to provide the customer with their requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 14, 2014, our customer purchased a Website Builder and two domain names, each for a one-year term This was for a period ending May 14, On May 14, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their Website Builder service for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt, which was May 24, 2015.On May 15, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name registrations, each for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, as before, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and the date of the next renewal attempt, which was May 26, 2015.GoDaddy sent renewal notices prior to the domains’ expiration date on: April 14, (days prior to expiration) May 9, (days prior to expiration)GoDaddy also sent a renewal notice prior to the Website Builder’s expiration date on: May 4, (days prior to expiration)These notices informed the customer their expiring services would be renewed in accordance with their account settings unless additional action was taken Account management is a customer responsibility.On May and 26, 2015, respectively, GoDaddy successfully renewed our customer's products per their account preferences, honoring its agreements.Our customer contacted our support staff on August 13, (days after the expiration date of their services), requesting the cancellation and refund for the renewal Per our Refund Policy, certain domain names that automatically renew for a one-year term are only eligible for a refund if they are canceled within days of their expiration date Our customer’s request for a refund for their domain renewals was, therefore, correctly declined Regarding the Website Builder, while the remaining unused months were only to be refunded as an in-store credit within the GoDaddy account, our agent made a one-time exception to the Refund Policy and returned the funds back to our customer’s payment method.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We are happy our agent issued a refund for the unused time on their Website Builder However, GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registrations; consequently, we are unable to refund our customer Therefore, if our customer would like to reactivate either of the domain names they canceled, they may do so at no charge if they are reactivated before September 12, Beyond September 12, 2015, the domain names may be either unavailable or require an additional redemption fee Our office or our 24-hour Customer Care team can assist our customer with reactivating the domains, if they choose to do so.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** *** Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has purchased multiple domain names since creating their account with
GoDaddyBetween February 9, 2017, and February 25, 2016, our customer called into support to inquire why their sites were downDuring these interactions, our customer was informed the domains in question had forwarding enabled and were set to forward the domain to itselfSetting up forwarding in this manner will cause the page to loop upon loading the domain name instead of resolving to the websiteThe forwarding was enabled from the customer’s end from within their account, meaning that either our customer or someone with access to their account made the changes to forwarding.Upon connecting with our support teams to inquire why their sites were not resolving they were correctly informed what steps they needed to take to remove forwarding and update their DNSRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe have not been able to locate a complaint via social media from our customerIf they have any further feedback they wish to share they may send it to us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 10, 2017, our customer purchased a WordPress Premium Service Subscription
(WPPS)During correspondence with regard to their website, it was determined our customer’s request was not able to be completed due to customizations they had built into their website.On May 11, 2017, our customer requested a refund and was instructed to cancel their WPPS subscription before we could issue the refundOur customer did not cancel the service.On June and July 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerAccount management is a customer responsibility.On July 14, 2017, our customer contacted our support center regarding their websiteDuring this interaction our customer was advised their WPPS subscription was still active and they demanded a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided a refund for the most recent renewal and was properly informed the other transactions were no longer refund eligible.As a gesture of goodwill, we have provided an additional refund of the June 10, renewalAll other refunds will be provided in accordance with our Refund PolicyFor our customer’s convenience, they may wish to review our refund policy located here:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_I...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
While I do not disagree with the facts as stated by GoDaddy, I have explained, many times, to their people that the person that was originally the registrant is not longer connected to this businessI have asked what I can do to become qualified to cancel this website (that I am no longer using.) I have received several recommendations, mostly related to cancelling my credit card and not allowing godaddy to charge me (note: THIS RECOMMENDATION WAS FROM THEIR PEOPLE!)I simply need to cancel this accountThe registrant is no longer in the picture and has not been for over six yearsThere must be a way for this account to be cancelledI cannot believe that GoDaddy will simply continue to charge me for an account I no longer want --forever I am merely trying to do the right thingGo daddy employees have told me the only people that can fix this are the people in charge of a special department -- but that department DOES NOT talk to anyone in person. I have tried all of the recommended steps and continue to get the email that says they will not help me They certainly had no trouble charging my credit card over these past years!Perhaps a live person can reach out to me and we con resolve this issue. Bob G***
Thank you for the opportunity to address our customer’s additional concerns. We have thoroughly reviewed the interaction between our customer and our customer care team following their cancellation of the planOur customer had indicated they were unhappy with the website they had constructed and canceled the service. Our office attempted to discuss the concerns and events that transpired with our customerHowever, our customer declined to speak with us and ended contact. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantBased on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concernsOur office attempted to reach the complainant via the phone information they had
provided and have been unsuccessful.Should the complainant provide more detailed information to our office directly via *** such as the specific domain in question, our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn April 2, 2017, our customer contacted GoDaddy and was unable to complete the
required security validation into their accountOur customer was provided the necessary steps to have their email address updated which would allow them to receive a password reset emailThis process requires account holders to email their request to have their email address updated to GoDaddy along with proof of their identityOur customer emailed GoDaddy to request their email address be updated on April 2, RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOn April 5, 2017, GoDaddy updated our customers email address on their account after receiving the required verification information from themOur customer has since been able to update their password and log into their accountThank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: ***On June 17, 2016,
our customer or an authorized party acting on their behalf processed an online transaction that included two domains and a hosting planThe two domains were purchased for ten year termsThe hosting plan was purchased for three yearsPrior to completing any transaction, customers are able to review and adjust the term length for domain registrations and hosting plans in their shopping cart.On June 24, 2016, our customer contacted our Billing teamDuring this interaction they explained their intent to purchase the hosting and three domains for a one year term.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer does have an option related to the hosting serviceWithin thirty days from the date of purchase, our customer may cancel the three year hosting plan and receive a refund by contacting our support staffThey can then purchase a new hosting plan at the desired termShould our customer proceed with this option, any content already uploaded to the existing hosting plan would need to be uploaded again to the new hosting plan.Our customer’s domain names are non-refundable in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J*** Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 18, 2014, our customer registered a domain name via online purchase, for
a 3-year term.GoDaddy provides customers with full control over renewal preferencesCustomers may, at any time, log into their account and modify those preferencesOur customer disabledautomatic renewal January 15, 2015.On May 18, 2017, per our customer's account preferences, GoDaddy did not automatically renew the domain upon expiration in good faith effort to honor agreements with our customer.GoDaddy sent multiple renewal notices prior to the expiration date between February 16, 2017, and May 12, GoDaddy also sent notices after the expiration date on May 18, May 22, and May 29, These notices informed our customer their expired item was at risk of cancellation unless additional action was taken.Our customer did not contact our Customer Care teams until June 28, to recover the domainAs our customer had not renewed the domain in a timely manner, an $redemption fee plus standard renewal fees were required if the customer chose to recoverRedemption fees are explained within GoDaddy’s Domain Name Registration Agreement our customer had acknowledged.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, GoDaddy reduced the redemption fee to $and our customer has recovered the domainRedemption fees are non-refundable.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 27, 2014, our customer created two GoDaddy accounts. Within one of those accounts; via an online transaction, our customer purchased a domain name registration for a one-year termThere are no transactions within the second accountOn July 18, 2015, our customer contacted our support staff for assistance with renewing their domain name for an additional year. During this interaction; our support staff assisted our customer with accessing the correct account and subsequently renewing their service via an online transaction.On September 29, 2015, our customer, or someone with account access, successfully accessed the account containing the domain name in question.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our office was unsuccessful in connecting with our customer via the phone information provided.The domain name our customer had purchased is functioning as intended. Based on the customer’s complaint and our research, it seems they may have accessed the account they had created which contains no productsWe encourage our customer to contact our support staff for assistance in accessing the correct accountAdditionally, they may request a deactivation of the account that does not contain any products. This may help alleviate any future misunderstandings with accessing their products.Education:The customer might find the following articles useful.RESET YOUR GODADDY PASSWORD-https://www.godaddy.com/help/reset-your-godaddy-password-8FIND YOUR GODADDY CR-https://www.godaddy.com/help/find-your-godaddy-src="/themes/revdex/img/bad-mouth.png">R-https://www.godaddy.com/help/fin...⇄ class="spam2smile">CR-19121FORWARDING YOUR DOMAIN NAME-https://www.godaddy.com/help/forwarding-your-domain-name-12123Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address concerns presented by our customerWe would like to present the followingOur customer acknowledged and agreed to GoDaddy’s agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On October 22, our customer purchased our Website Design Service for two years, Logo Design for one year, and Private Registration Services for an existing domain name for one yearPart of the Website Design service also included a non-refundable build feeThe website and logo were built to our customers specifications and satisfactionRESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of serviceAs a courtesy, our customer was provided a full refund for the Website Design Service despite it being outside our refund policyOur Logo Design and Website Design Build Fee are not refundableThank you again for the opportunity to address the concerns presented by our customerKindest regards, Terri H*** Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2013, our customer purchased a Linux Web Hosting plan for one yearThis
service has been renewed annually, most recently on March 26, On this date, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent a renewal notice prior to the expiration date on March 16, 2017.On May 4, 2017, our customer canceled their Linux Web Hosting plan from within their accountOn June 8, 2017, our customer contacted GoDaddy to request a refund for the Linux Web Hosting they had canceled on May 4, Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s refund request was denied as the service in question was canceled outside the window of time in which it was eligible for a refundProducts renewed on an annual basis must be canceled within days of renewal to be refund eligibleWhile their request for a refund was correctly denied, as a onetime exception, GoDaddy has issued a refund for the time remaining on their Linux Web Hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 19, 2017, our customer purchased a cPanel hosting plan for a 3-month
termPer our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on February 19, 2017, and May 19, 2017, and did so in a good faith effort to honor its agreements with our customerGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferencesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care team on May 22, They were properly informed the renewal transaction was non-refundable, per GoDaddy’s Refund Policy, publicly available at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute
Resolution Consultant,Thank you for the opportunity to address and bring clarity to the
additional concerns presented by our customer. We have reviewed this matter and would like to present the following.As our Verification Office did not receive the requested
information, the fees were refunded back to the original payment methods used
per our agreements with the payment providersThe financial institution has
not rejected the fundsThe complainant will need to contact them to inquire
how they handle funds returned to an account that may have been terminated or
when a pre-paid card has been discardedOnly in the event the refund request
is denied by the financial institution may GoDaddy issue the refund in the form
of a check.Our Verification team processed a refund for the charges in
question on October 17, in the amount of $This refund was credited
to the payment method usedThank you again for the opportunity to address and bring clarity
to the concerns presented by the complainant.Kindest regards, *** *** Office of the CEO - GoDaddy *** *** ** *** *** *** *** Scottsdale, AZ
Thank you for the opportunity to address and bring clarity to the additional concerns presented.Our administrators were able to restore the content for all five websites associated with the hosting plan that was canceled due to non-paymentAs previously stated, hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Furthermore, when our customer’s hosting plan had been canceled, the email forwarding services which they had received with the hosting plan were subsequently canceled Account management is a customer responsibilityThis includes the renewal of products and services in a timely manner and maintaining independent backups of website and database content. Had our customer maintained their own backups, they may have simply purchased a new hosting plan to replace the plan that was canceled and uploaded their properly maintained website files.WordPress provides multiple options to baa website and database contentWe recommend our customer visit https://wordpress.org/ to review their backup options Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Complainant does not dispute the excellent record keeping of Godaddy Complainant would refer to content of those contacts by Godaddy which would paint a different picture Complainant has consistently requested a return of his $due to personal illness which prevented him from forwarding information to Godaddy Complainant would also state that even when Godaddy did receive multiple photographs and text, that rather than build any part of the site with those materials, Godaddy chose to wait until complainant "was finished" before actually doing any work on the site Complainant would also state that Godaddy's advertising led complainant to believe that Godaddy actually had a design team, when in fact, Godaddy requested not only complainants materials, but could not move forward because complainant did not provide a layout for Godaddy Complainant has been most honest and truthful with Godaddy, and specifically requested a refund on numerous occasions, long before any contracts expired Complainant would close his comments by stating that over the entire period in question, Godaddy has done zero work to the complainant's web site despite having materials in October of 2015, and therefore Godaddy should not be entitled to the $because they have not fulfilled their end of the contract
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On May 4, 2017, our customer purchased GoDaddy’s Web Design service for a one-year
term with a Customer Care representative via phoneThis service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee)Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.Between May 4, and May 30, 2017, our Professional Web Services team worked diligently to provide the website our customer requestedThe website received our customer’s approval to be built on May 12, with no concerns expressed at that time.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On June 6, 2017, our customer contacted our Professional Web Services team to discuss a refundThey were informed they were no longer eligible for a full refund of the services in question due to the amount of work which had been doneHowever, they were eligible for a 70% refund in accordance with our Refund Policy which can be found here: ***At this time, we are able to provide a refund in the amount of $off of the website design fee and seven months, or $209.93, off of the hosting servicesIf this is acceptable to our customer, they may let us know and we will have the plan in question canceled and the applicable refunds issuedThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
I am in complete disagreement that should be resolved I told GoDaddy that what they refunded was not acceptable but it was a verbal conversation, not by email I understand that they have stated all this in a contract but if I am not getting my refund, there is NO REASON to not turn the website back on This WRONG!!!! and highway robbery THIS IS NOT OVER!!! ***###-###-####
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseGoDaddy followed up with our customer via email to inform them of the Domain Buy statusEmails were sent to the email address on file for our customer’s accountOur Domain Buy Service agents attempted to connect with the registrant of the domain in question however, they were unsuccessful in connecting with the registrant.GoDaddy will stop attempting to broker a sale after days if there is no contact with the owner of the domainAs a courtesy to our customer, GoDaddy attempted two additional times to connect with the domain registrant for brokering the sale of the domain in question.As GoDaddy has not been able to connect with the domain registrant, the claim has been closedPer GoDaddy’s Refund Policy the Domain Buy service is non-refundableOur Domain Buy Service agents provided the service as offered, and we are unable to provide the customer with their requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 14, 2014, our customer purchased a Website Builder and two domain names, each for a one-year term This was for a period ending May 14, On May 14, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their Website Builder service for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt, which was May 24, 2015.On May 15, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name registrations, each for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, as before, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and the date of the next renewal attempt, which was May 26, 2015.GoDaddy sent renewal notices prior to the domains’ expiration date on: April 14, (days prior to expiration) May 9, (days prior to expiration)GoDaddy also sent a renewal notice prior to the Website Builder’s expiration date on: May 4, (days prior to expiration)These notices informed the customer their expiring services would be renewed in accordance with their account settings unless additional action was taken Account management is a customer responsibility.On May and 26, 2015, respectively, GoDaddy successfully renewed our customer's products per their account preferences, honoring its agreements.Our customer contacted our support staff on August 13, (days after the expiration date of their services), requesting the cancellation and refund for the renewal Per our Refund Policy, certain domain names that automatically renew for a one-year term are only eligible for a refund if they are canceled within days of their expiration date Our customer’s request for a refund for their domain renewals was, therefore, correctly declined Regarding the Website Builder, while the remaining unused months were only to be refunded as an in-store credit within the GoDaddy account, our agent made a one-time exception to the Refund Policy and returned the funds back to our customer’s payment method.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We are happy our agent issued a refund for the unused time on their Website Builder However, GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registrations; consequently, we are unable to refund our customer Therefore, if our customer would like to reactivate either of the domain names they canceled, they may do so at no charge if they are reactivated before September 12, Beyond September 12, 2015, the domain names may be either unavailable or require an additional redemption fee Our office or our 24-hour Customer Care team can assist our customer with reactivating the domains, if they choose to do so.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** *** Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has purchased multiple domain names since creating their account with
GoDaddyBetween February 9, 2017, and February 25, 2016, our customer called into support to inquire why their sites were downDuring these interactions, our customer was informed the domains in question had forwarding enabled and were set to forward the domain to itselfSetting up forwarding in this manner will cause the page to loop upon loading the domain name instead of resolving to the websiteThe forwarding was enabled from the customer’s end from within their account, meaning that either our customer or someone with access to their account made the changes to forwarding.Upon connecting with our support teams to inquire why their sites were not resolving they were correctly informed what steps they needed to take to remove forwarding and update their DNSRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe have not been able to locate a complaint via social media from our customerIf they have any further feedback they wish to share they may send it to us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 10, 2017, our customer purchased a WordPress Premium Service Subscription
(WPPS)During correspondence with regard to their website, it was determined our customer’s request was not able to be completed due to customizations they had built into their website.On May 11, 2017, our customer requested a refund and was instructed to cancel their WPPS subscription before we could issue the refundOur customer did not cancel the service.On June and July 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerAccount management is a customer responsibility.On July 14, 2017, our customer contacted our support center regarding their websiteDuring this interaction our customer was advised their WPPS subscription was still active and they demanded a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided a refund for the most recent renewal and was properly informed the other transactions were no longer refund eligible.As a gesture of goodwill, we have provided an additional refund of the June 10, renewalAll other refunds will be provided in accordance with our Refund PolicyFor our customer’s convenience, they may wish to review our refund policy located here:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_I...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
While I do not disagree with the facts as stated by GoDaddy, I have explained, many times, to their people that the person that was originally the registrant is not longer connected to this businessI have asked what I can do to become qualified to cancel this website (that I am no longer using.) I have received several recommendations, mostly related to cancelling my credit card and not allowing godaddy to charge me (note: THIS RECOMMENDATION WAS FROM THEIR PEOPLE!)I simply need to cancel this accountThe registrant is no longer in the picture and has not been for over six yearsThere must be a way for this account to be cancelledI cannot believe that GoDaddy will simply continue to charge me for an account I no longer want --forever I am merely trying to do the right thingGo daddy employees have told me the only people that can fix this are the people in charge of a special department -- but that department DOES NOT talk to anyone in person. I have tried all of the recommended steps and continue to get the email that says they will not help me They certainly had no trouble charging my credit card over these past years!Perhaps a live person can reach out to me and we con resolve this issue. Bob G***
Thank you for the opportunity to address our customer’s additional concerns. We have thoroughly reviewed the interaction between our customer and our customer care team following their cancellation of the planOur customer had indicated they were unhappy with the website they had constructed and canceled the service. Our office attempted to discuss the concerns and events that transpired with our customerHowever, our customer declined to speak with us and ended contact. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantBased on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concernsOur office attempted to reach the complainant via the phone information they had
provided and have been unsuccessful.Should the complainant provide more detailed information to our office directly via *** such as the specific domain in question, our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn April 2, 2017, our customer contacted GoDaddy and was unable to complete the
required security validation into their accountOur customer was provided the necessary steps to have their email address updated which would allow them to receive a password reset emailThis process requires account holders to email their request to have their email address updated to GoDaddy along with proof of their identityOur customer emailed GoDaddy to request their email address be updated on April 2, RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOn April 5, 2017, GoDaddy updated our customers email address on their account after receiving the required verification information from themOur customer has since been able to update their password and log into their accountThank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
I do not accept this response, since the sales representative told me that they were experiencing a computer glitch in their billing system
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: ***On June 17, 2016,
our customer or an authorized party acting on their behalf processed an online transaction that included two domains and a hosting planThe two domains were purchased for ten year termsThe hosting plan was purchased for three yearsPrior to completing any transaction, customers are able to review and adjust the term length for domain registrations and hosting plans in their shopping cart.On June 24, 2016, our customer contacted our Billing teamDuring this interaction they explained their intent to purchase the hosting and three domains for a one year term.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer does have an option related to the hosting serviceWithin thirty days from the date of purchase, our customer may cancel the three year hosting plan and receive a refund by contacting our support staffThey can then purchase a new hosting plan at the desired termShould our customer proceed with this option, any content already uploaded to the existing hosting plan would need to be uploaded again to the new hosting plan.Our customer’s domain names are non-refundable in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J*** Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 18, 2014, our customer registered a domain name via online purchase, for
a 3-year term.GoDaddy provides customers with full control over renewal preferencesCustomers may, at any time, log into their account and modify those preferencesOur customer disabledautomatic renewal January 15, 2015.On May 18, 2017, per our customer's account preferences, GoDaddy did not automatically renew the domain upon expiration in good faith effort to honor agreements with our customer.GoDaddy sent multiple renewal notices prior to the expiration date between February 16, 2017, and May 12, GoDaddy also sent notices after the expiration date on May 18, May 22, and May 29, These notices informed our customer their expired item was at risk of cancellation unless additional action was taken.Our customer did not contact our Customer Care teams until June 28, to recover the domainAs our customer had not renewed the domain in a timely manner, an $redemption fee plus standard renewal fees were required if the customer chose to recoverRedemption fees are explained within GoDaddy’s Domain Name Registration Agreement our customer had acknowledged.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, GoDaddy reduced the redemption fee to $and our customer has recovered the domainRedemption fees are non-refundable.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with![]( "src=")
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R-19121FORWARDING YOUR DOMAIN NAME-https://www.godaddy.com/help/forwarding-your-domain-name-12123Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 27, 2014, our customer created two GoDaddy accounts. Within one of those accounts; via an online transaction, our customer purchased a domain name registration for a one-year termThere are no transactions within the second accountOn July 18, 2015, our customer contacted our support staff for assistance with renewing their domain name for an additional year. During this interaction; our support staff assisted our customer with accessing the correct account and subsequently renewing their service via an online transaction.On September 29, 2015, our customer, or someone with account access, successfully accessed the account containing the domain name in question.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our office was unsuccessful in connecting with our customer via the phone information provided.The domain name our customer had purchased is functioning as intended. Based on the customer’s complaint and our research, it seems they may have accessed the account they had created which contains no productsWe encourage our customer to contact our support staff for assistance in accessing the correct accountAdditionally, they may request a deactivation of the account that does not contain any products. This may help alleviate any future misunderstandings with accessing their products.Education:The customer might find the following articles useful.RESET YOUR GODADDY PASSWORD-https://www.godaddy.com/help/reset-your-godaddy-password-8FIND YOUR GODADDY C