Thank you for the opportunity to address the complainant’s concerns.The complainant appears to have paid for a domain in the account in question, but is not the listed party on the account The domain in question appears to have renewed on October 12, for a two-year term per the account
preferences, to the complainant’s payment method. Typically, domains automatically renewed for multiple year terms would need to be canceled within five days of renewal to be refund-eligible.RESOLUTION:Our office has connected directly with the complainant, and as a goodwill gesture, refunded the domain renewal in question, and removed the complainant’s payment method from the account Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 9, 2009, our customer registered the domain in question for a one-year term
via an online transactionThe domain has renewed on a yearly basis since that date.On April 10, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain for a one-year term in a good faith effort to honor its agreements with our customer.GoDaddy sent multiple renewal notices prior to expiration, including on March 10, 2017, and April 4, These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenOn May 30, 2017, our customer contacted GoDaddy’s customer care to request a refund for the domain renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A domain's expiration date is not arbitrarily set by GoDaddyOur customer chose the initial date of registration and the term of registration and/or renewalAt the time of purchase and/or renewal our customer had many options available to them such as recording the expiration date in their ledger or calendarAccount management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddyWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Auto-renewed .COM domain names must be canceled within days of renewal to be refund-eligible, and as such, the domain in question is not refund-eligibleThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** has FAILED to read the complaintI cancelled first in by submitting the paperwork as requestedAfter being billed in for what I cancelled in 2014, I filled out the paperwork for the SECOND time and submitted to GoDaddyAfter submitting the cancellation paperwork for the SECOND time, I was then charged for the itemI disputed the charge, and just today, 10/10, I was "rebilled" for the product I had cancelled in AND I would like for GoDaddy to get their facts straight and stop harassing me by billing my credit card AGAIN
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerAll promotional offers provided by GoDaddy contain details and limitations of the offer. Our customer attempted to use a promotion that did not apply to the transaction in question. We will only honor valid promotional offers our customers may receive from GoDaddy.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer,Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements
upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementOn January 30, the complainant contacted our Customer Care Center and elected to upgrade their Shared Hosting Plan. Due to unexpected and unforeseeable compatibility issues related to this upgrade the complainant encountered issues with their website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As with all service providers, GoDaddy hadunexpected technical issues and worked quickly and vigorously to resolve themand minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with an additional year on their hosting plan at no cost.EDUCATION:The following URL may be helpful to the complainant in the future. Tips for strong website backups:*** Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, *** ***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 9, 2014, the complainant purchased five domain names for a one year term each, via online transaction. This is for the period ending November 9, 2015.During the purchase, the complainant opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On November 9, 2015, the complainant submitted the information required to cancel the Protected Registration, which can take up to hours to be processed.On November 10, 2015, GoDaddy was instructed to automatically renew the service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on:• October 9, 2015• October 24, 2015• November 4, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service functioned as advertised, keeping the domain from being canceled or transferred without proof of identification. The complainant’s Request to Cancel Protected Registration has been processed, and the Protected Registration service has been refunded to the original payment method. If the complainant no longer wishes to continue the domain name registrations, they may cancel those within days of the automatic renewal and contact GoDaddy’s customer care center for a refund.EDUCATION:The complainant may find the following articles helpful:What is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registration:https://support.godaddy.com/help/article/1292/canceling-protected-r...⇄ Policy:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOn our customer’s March 17, interaction, our customer indicated they were having issues receiving replies after sending over emails per dayDuring the interaction GoDaddy’s support team informed our customer that with these types of mailings their content could be flagged as spamOur customer was provided the steps they needed to take to have the content of the email reviewedOn March 18, 2017, our customer called in indicating they were continually receiving a request within Outlook for a passwordThis is an issue with Outlook itself and can occur regardless of the email providerGoDaddy support teams attempted to assist the customer with the workaround to resolve this issue however, our customer declined any assistance and demanded a refund instead.Our customer was correctly informed that the Office email plan was no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have since had my account merged back to my original 1st account (A) and would like GoDaddy to do as stated by providing me with the basic managed *** membership: "If the complainant does not wish to use the Website Builder plan, they can cancel it from Account B, and GoDaddy will provide them with Basic Managed *** hosting for a one-year term in its place as a goodwill gesture."
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:GoDaddy Universal Terms of Service AgreementGoDaddy Domain Registration AgreementGoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at: ***On January 13, the complainant purchased an Economy Quick Shopping Cart plan for a two year term during an online transactionQuick Shopping Cart is a service which GoDaddy provides where customers may construct an online store to sell their products Quick Shopping Cart customers that wish to accept credit cards as payment must also utilize a Merchant Account.The complainant elected to enter into an agreement with *** *** *** *** as their Merchant Account*** *** *** *** is compatible with GoDaddy’s Quick Shopping Cart and the complainant was under no obligation to contract with them.The complaint cancelled their Quick Shopping Cart on April 28, but appears to still have an agreement in place with *** *** *** ***.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceOur services worked as intended while active.In accordance with our Refund Policy we have provided the complainant with an In-Store Credit equal to the time remaining on their Quick Shopping Cart at the time of cancellation.The complainant opted to utilize *** *** *** *** as a Merchant AccountDisputes between the complainant and *** *** *** *** are a third party dispute to which GoDaddy will not become involved. EDUCATION:The complainant might find the following information useful:GoDaddy’s Refund Policy***The complainant can contact *** *** *** *** utilizing the information on their website: *** Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,John M***Office of the CEO - GoDaddy***
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"Working at" something means nothing to a properly functioning business where the lack of support or near zero attention to an issue is an ongoing problemChat and calling support on the telephone is pointless, I need a refund for my services as I get no support at allThe time wasted is hurting my business operations
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 7, 2017, our customer purchased a Managed WordPress hosting account with
assistance from GoDaddy’s customer care. On multiple occasions in July, our customer has contacted GoDaddy’s customer care with issues publishing their site content.It was found that our customer is utilizing a purchased WordPress theme from a third-party, which appears to be having some technical issues, causing the publishing concerns.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s Customer Care team can assist with ensuring the proper operation of Managed WordPress hosting and other services, however they are unable to troubleshoot coding issues with third-party WordPress themes. Our customer will want to contact the theme’s developers for any potential troubleshooting concerns. Items that GoDaddy’s agents can assist with can be found in our Statement of Support, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=20240Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We did contact godaddy in June to cancel the service Apparently, there was a miscommunication because only our domain name was discontinued and not the website When we asked to "cancel" our website, we expected both to be cancelled We did not realize that there would be a separate process for hosting and the domain name since we are not very technical and asked to "cancel the website." Your customer service has been unhelpful and rude It is confusing as to why you would charge once for a year hosting and not allow us to refund it when we're not even using it It is just bad business even though you are "within" your rights to refuse Based on other comments on the Revdex.com site, this "automatic renewal" issue seems to be a recurring issue with other customers as well Maybe you should reconsider your customer service if not your policy altogether
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. The only payment made to GoDaddy for the hosting service in question was the initial purchase on November 18, for a one-year termThis hosting plan was purchased to replace another hosting plan of the same type the complainant had previously utilized and was canceled due to non-paymentUpon cancellation, the email credits provided at no cost with the previous hosting plan were subsequently canceledThis is the same scenario the complainant has recently experienced.On October 19, the complainant had renewed their domain name registration for an additional year. However, the complainant chose not to renew the hosting plan at that timeAdditionally, GoDaddy does not arbitrarily make unauthorized changes to customer accounts, including password changesGoDaddy will assist customers with gaining access to an account when login information may not be known.On December 18, the complainant purchased a new hosting plan for a one-year term. This is for the period ending December 18, We recommend the complainant make note of the expiration to avoid future product renewal problems; account management is a customer responsibility.The complainant may find the following article helpful:Resetting cPanel Email Passwords-https://my.godaddy.com/help/resetting-cpanel-email-passwords-9170Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant’s statements indicate they enlisted the services of another individual to
manage their products and services with GoDaddy The complainant or a party authorized to act on their behalf acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGo Daddy offers private registration services for select domain names via an affiliate company, Domains by ProxyThis is an aservice which customers may manage; including the cancellation of the service, from within their respective Domains by Proxy accountAccount management is a customer responsibility.The domain name in question was registered via online transaction on June 29, for a one-year term, for the period ending June 29, 2010. On May 25, the complainant, or an authorized party accessing the account on their behalf, renewed the domain name for a year term via online transaction. This renewal extended the domain name’s registration until June 29, 2015.On March 12, the complainant or authorized party added private registration services to the domain name via online transaction. The private registration offered by Domains By Proxy must match the length of the domain’s registration, and was added at a cost of $32.96.On June 24, the complainant or the authorized party manually renewed the domain name registration with associated private registration services for another one-year term. This is for the term ending June 24, 2016.On June 30, 2015, the complainant contacted GoDaddy’s 24/Customer Care Center to dispute the renewal of the private registration service stating they did not have the linformation to cancel the service as the authorized party that managed the complainant’s account was no longer available to contact. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant cancels the private registration service from the respective Domains By Proxy account by August 31, 2015, GoDaddy will refund the most recent private registration renewal fee as a one-time exception to our Refund Policy. Any previous purchase or renewal of private registration services for the domain name are non-refundable.EDUCATION:The complainant may find the following links from GoDaddy’s help center useful:Canceling Private Registration for Your Domain Names:https://www.godaddy.com/help/canceling-private-registration-for-your-domai...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.As previously indicated our customer is subject to GoDaddy’s pricingThe *** partnership was a limited time offer for Godaddy customersOur customer may verify the discontinuation of this offer via the *** website: ***Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,KayJay R***Office of the CEO - GoDaddy
I understand that the domain was bought in August as I first tried to pick it up thenI was in the middle of purchasing it when it said it was no longer available right as I was checking outI was searching for other domains to use and ended up buying a .net name instead through register.com though I paid more for that oneWhen I searched for the original .com domain I was first trying to purchase just over a month later, Go Daddy once again had it listed as availableI tried to purchase it againNo success as it was already boughtMy complaint is that when I was first trying to purchase it in August, it was listed as availableIn the middle of trying to check out, it suddenly was no longer availableBut then I conveniently get offered the service to retrieve it from whoever owns it by paying ~$+ commissionAnd according to WHOIS, Go Daddy is the registrar for the nameI had a similar experience years ago with a prior business domain, checked whois after I was not allowed to checkout due to the domain suddenly not being available, and found GoDaddy was the registrar for that one as well purchased interestingly enough on the date I was trying to pick it upJust seems like an awful lot of coincidences here
Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, the product in question is outside of the term of refund eligibility. As a goodwill gesture, GoDaddy would be willing to add a Deluxe Managed WordPress plan back to our customer’s account for the remaining term of months at no cost, to allow our customer to utilize the hosting with another domain if they choose. Again, the product is non-refundable.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy will sometimes offer promotional items or bundles with new purchases of
certain items, such as domains. In this case, our customer appears to be unhappy with the free addition of month of *** *** email added to the shopping cart when purchasing a new qualifying domain name registration RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has already canceled the *** *** email plan that was included in their most recent domain purchase on July 31, 2016, and therefore should not be billed for its renewalOur customer is under no requirement to purchase/utilize the *** *** plan(s) included in the promotion, and can remove the plan from the shopping cart during the checkout process, by clicking the “Remove” link Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant appears to have paid for a domain in the account in question, but is not the listed party on the account The domain in question appears to have renewed on October 12, for a two-year term per the account
preferences, to the complainant’s payment method. Typically, domains automatically renewed for multiple year terms would need to be canceled within five days of renewal to be refund-eligible.RESOLUTION:Our office has connected directly with the complainant, and as a goodwill gesture, refunded the domain renewal in question, and removed the complainant’s payment method from the account Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 9, 2009, our customer registered the domain in question for a one-year term
via an online transactionThe domain has renewed on a yearly basis since that date.On April 10, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain for a one-year term in a good faith effort to honor its agreements with our customer.GoDaddy sent multiple renewal notices prior to expiration, including on March 10, 2017, and April 4, These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenOn May 30, 2017, our customer contacted GoDaddy’s customer care to request a refund for the domain renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A domain's expiration date is not arbitrarily set by GoDaddyOur customer chose the initial date of registration and the term of registration and/or renewalAt the time of purchase and/or renewal our customer had many options available to them such as recording the expiration date in their ledger or calendarAccount management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddyWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Auto-renewed .COM domain names must be canceled within days of renewal to be refund-eligible, and as such, the domain in question is not refund-eligibleThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** has FAILED to read the complaintI cancelled first in by submitting the paperwork as requestedAfter being billed in for what I cancelled in 2014, I filled out the paperwork for the SECOND time and submitted to GoDaddyAfter submitting the cancellation paperwork for the SECOND time, I was then charged for the itemI disputed the charge, and just today, 10/10, I was "rebilled" for the product I had cancelled in AND I would like for GoDaddy to get their facts straight and stop harassing me by billing my credit card AGAIN
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerAll promotional offers provided by GoDaddy contain details and limitations of the offer. Our customer attempted to use a promotion that did not apply to the transaction in question. We will only honor valid promotional offers our customers may receive from GoDaddy.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer,Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements
upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementOn January 30, the complainant contacted our Customer Care Center and elected to upgrade their Shared Hosting Plan. Due to unexpected and unforeseeable compatibility issues related to this upgrade the complainant encountered issues with their website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As with all service providers, GoDaddy hadunexpected technical issues and worked quickly and vigorously to resolve themand minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with an additional year on their hosting plan at no cost.EDUCATION:The following URL may be helpful to the complainant in the future. Tips for strong website backups:*** Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, *** ***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 9, 2014, the complainant purchased five domain names for a one year term each, via online transaction. This is for the period ending November 9, 2015.During the purchase, the complainant opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On November 9, 2015, the complainant submitted the information required to cancel the Protected Registration, which can take up to hours to be processed.On November 10, 2015, GoDaddy was instructed to automatically renew the service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on:• October 9, 2015• October 24, 2015• November 4, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service functioned as advertised, keeping the domain from being canceled or transferred without proof of identification. The complainant’s Request to Cancel Protected Registration has been processed, and the Protected Registration service has been refunded to the original payment method. If the complainant no longer wishes to continue the domain name registrations, they may cancel those within days of the automatic renewal and contact GoDaddy’s customer care center for a refund.EDUCATION:The complainant may find the following articles helpful:What is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registration:https://support.godaddy.com/help/article/1292/canceling-protected-r...⇄ Policy:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOn our customer’s March 17, interaction, our customer indicated they were having issues receiving replies after sending over emails per dayDuring the interaction GoDaddy’s support team informed our customer that with these types of mailings their content could be flagged as spamOur customer was provided the steps they needed to take to have the content of the email reviewedOn March 18, 2017, our customer called in indicating they were continually receiving a request within Outlook for a passwordThis is an issue with Outlook itself and can occur regardless of the email providerGoDaddy support teams attempted to assist the customer with the workaround to resolve this issue however, our customer declined any assistance and demanded a refund instead.Our customer was correctly informed that the Office email plan was no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have since had my account merged back to my original 1st account (A) and would like GoDaddy to do as stated by providing me with the basic managed *** membership: "If the complainant does not wish to use the Website Builder plan, they can cancel it from Account B, and GoDaddy will provide them with Basic Managed *** hosting for a one-year term in its place as a goodwill gesture."
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:GoDaddy Universal Terms of Service AgreementGoDaddy Domain Registration AgreementGoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at: ***On January 13, the complainant purchased an Economy Quick Shopping Cart plan for a two year term during an online transactionQuick Shopping Cart is a service which GoDaddy provides where customers may construct an online store to sell their products Quick Shopping Cart customers that wish to accept credit cards as payment must also utilize a Merchant Account.The complainant elected to enter into an agreement with *** *** *** *** as their Merchant Account*** *** *** *** is compatible with GoDaddy’s Quick Shopping Cart and the complainant was under no obligation to contract with them.The complaint cancelled their Quick Shopping Cart on April 28, but appears to still have an agreement in place with *** *** *** ***.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceOur services worked as intended while active.In accordance with our Refund Policy we have provided the complainant with an In-Store Credit equal to the time remaining on their Quick Shopping Cart at the time of cancellation.The complainant opted to utilize *** *** *** *** as a Merchant AccountDisputes between the complainant and *** *** *** *** are a third party dispute to which GoDaddy will not become involved. EDUCATION:The complainant might find the following information useful:GoDaddy’s Refund Policy***The complainant can contact *** *** *** *** utilizing the information on their website: *** Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,John M***Office of the CEO - GoDaddy***
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"Working at" something means nothing to a properly functioning business where the lack of support or near zero attention to an issue is an ongoing problemChat and calling support on the telephone is pointless, I need a refund for my services as I get no support at allThe time wasted is hurting my business operations
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 7, 2017, our customer purchased a Managed WordPress hosting account with
assistance from GoDaddy’s customer care. On multiple occasions in July, our customer has contacted GoDaddy’s customer care with issues publishing their site content.It was found that our customer is utilizing a purchased WordPress theme from a third-party, which appears to be having some technical issues, causing the publishing concerns.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s Customer Care team can assist with ensuring the proper operation of Managed WordPress hosting and other services, however they are unable to troubleshoot coding issues with third-party WordPress themes. Our customer will want to contact the theme’s developers for any potential troubleshooting concerns. Items that GoDaddy’s agents can assist with can be found in our Statement of Support, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=20240Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We did contact godaddy in June to cancel the service Apparently, there was a miscommunication because only our domain name was discontinued and not the website When we asked to "cancel" our website, we expected both to be cancelled We did not realize that there would be a separate process for hosting and the domain name since we are not very technical and asked to "cancel the website." Your customer service has been unhelpful and rude It is confusing as to why you would charge once for a year hosting and not allow us to refund it when we're not even using it It is just bad business even though you are "within" your rights to refuse Based on other comments on the Revdex.com site, this "automatic renewal" issue seems to be a recurring issue with other customers as well Maybe you should reconsider your customer service if not your policy altogether
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. The only payment made to GoDaddy for the hosting service in question was the initial purchase on November 18, for a one-year termThis hosting plan was purchased to replace another hosting plan of the same type the complainant had previously utilized and was canceled due to non-paymentUpon cancellation, the email credits provided at no cost with the previous hosting plan were subsequently canceledThis is the same scenario the complainant has recently experienced.On October 19, the complainant had renewed their domain name registration for an additional year. However, the complainant chose not to renew the hosting plan at that timeAdditionally, GoDaddy does not arbitrarily make unauthorized changes to customer accounts, including password changesGoDaddy will assist customers with gaining access to an account when login information may not be known.On December 18, the complainant purchased a new hosting plan for a one-year term. This is for the period ending December 18, We recommend the complainant make note of the expiration to avoid future product renewal problems; account management is a customer responsibility.The complainant may find the following article helpful:Resetting cPanel Email Passwords-https://my.godaddy.com/help/resetting-cpanel-email-passwords-9170Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant’s statements indicate they enlisted the services of another individual to
manage their products and services with GoDaddy The complainant or a party authorized to act on their behalf acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGo Daddy offers private registration services for select domain names via an affiliate company, Domains by ProxyThis is an aservice which customers may manage; including the cancellation of the service, from within their respective Domains by Proxy accountAccount management is a customer responsibility.The domain name in question was registered via online transaction on June 29, for a one-year term, for the period ending June 29, 2010. On May 25, the complainant, or an authorized party accessing the account on their behalf, renewed the domain name for a year term via online transaction. This renewal extended the domain name’s registration until June 29, 2015.On March 12, the complainant or authorized party added private registration services to the domain name via online transaction. The private registration offered by Domains By Proxy must match the length of the domain’s registration, and was added at a cost of $32.96.On June 24, the complainant or the authorized party manually renewed the domain name registration with associated private registration services for another one-year term. This is for the term ending June 24, 2016.On June 30, 2015, the complainant contacted GoDaddy’s 24/Customer Care Center to dispute the renewal of the private registration service stating they did not have the linformation to cancel the service as the authorized party that managed the complainant’s account was no longer available to contact. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant cancels the private registration service from the respective Domains By Proxy account by August 31, 2015, GoDaddy will refund the most recent private registration renewal fee as a one-time exception to our Refund Policy. Any previous purchase or renewal of private registration services for the domain name are non-refundable.EDUCATION:The complainant may find the following links from GoDaddy’s help center useful:Canceling Private Registration for Your Domain Names:https://www.godaddy.com/help/canceling-private-registration-for-your-domai...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.As previously indicated our customer is subject to GoDaddy’s pricingThe *** partnership was a limited time offer for Godaddy customersOur customer may verify the discontinuation of this offer via the *** website: ***Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,KayJay R***Office of the CEO - GoDaddy
I understand that the domain was bought in August as I first tried to pick it up thenI was in the middle of purchasing it when it said it was no longer available right as I was checking outI was searching for other domains to use and ended up buying a .net name instead through register.com though I paid more for that oneWhen I searched for the original .com domain I was first trying to purchase just over a month later, Go Daddy once again had it listed as availableI tried to purchase it againNo success as it was already boughtMy complaint is that when I was first trying to purchase it in August, it was listed as availableIn the middle of trying to check out, it suddenly was no longer availableBut then I conveniently get offered the service to retrieve it from whoever owns it by paying ~$+ commissionAnd according to WHOIS, Go Daddy is the registrar for the nameI had a similar experience years ago with a prior business domain, checked whois after I was not allowed to checkout due to the domain suddenly not being available, and found GoDaddy was the registrar for that one as well purchased interestingly enough on the date I was trying to pick it upJust seems like an awful lot of coincidences here
Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, the product in question is outside of the term of refund eligibility. As a goodwill gesture, GoDaddy would be willing to add a Deluxe Managed WordPress plan back to our customer’s account for the remaining term of months at no cost, to allow our customer to utilize the hosting with another domain if they choose. Again, the product is non-refundable.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy will sometimes offer promotional items or bundles with new purchases of
certain items, such as domains. In this case, our customer appears to be unhappy with the free addition of month of *** *** email added to the shopping cart when purchasing a new qualifying domain name registration RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has already canceled the *** *** email plan that was included in their most recent domain purchase on July 31, 2016, and therefore should not be billed for its renewalOur customer is under no requirement to purchase/utilize the *** *** plan(s) included in the promotion, and can remove the plan from the shopping cart during the checkout process, by clicking the “Remove” link Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy