Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 6, 2016, per our customer's account preferences, GoDaddy was instructed to
not automatically renew a hosting plan and did not in a good faith effort to honor its agreements with our customerGoDaddy sent multiple notices informing our customer the risk of cancellation without further actionAccount management is a customer responsibility.Following expiration, GoDaddy provided days of live site service without paymentGoDady then held the website in suspended status for another days before content was deleted. GoDaddy provided total days of service without payment prior to cancellation.GoDaddy charges a $fee per website to restore data when a customer has not backed up their own contentRestore fees help offset expense incurred performing data recovery workCustomers are not obligated to pay this fee if they maintained independent backups; a responsibility agreed to upon hosting sites with GoDaddyRestores are not a service GoDaddy normally offers and are not guaranteed.On December 19, 2016, our customer contacted GoDaddy and we reduced the restore fee to $as a goodwill gestureWe were only able to restore database content.Our customer then paid to enlist the services of our Expert Services team to migrate content from a different, existing hosting plan our customer hasThis was completed December 20, 2016.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has reached out to our customer via phone to discuss their concernsAs a goodwill gesture, we have refunded the first restore attempt fee, in the amount of $79.99.Thank you again for the opportunity to address these concerns.Regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.All third-party (non GoDaddy) software which accompanies our Dedicated or Virtual Dedicated Server products are considered “add-on” optionsGoDaddy is responsible for maintaining the functionality of the server hardware while our customers have the ability to configure the server settings and software to meet their individual needsIssues which may arise as a result of those configurations are to be addressed by our customerIn this case, the issues being encountered are with a third-party software; the server itself is functioning as intendedOur customer will either need to continue working with our 24/Hosting Support teams or with the third-party provider directly to reach a resolution to their concernsThank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 8, 2017, our customer contacted GoDaddy with questions regarding a
purchase they were about to makeDuring this interaction, our customer was advised to contact their financial institution after they could not complete their transaction onlineOn February 9, 2017, our customer purchased multiple domains for one year via online transactionOur customer then contacted support to dispute the total they had just paidRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As mentioned in their complaint and to support staff during the interaction on February 9, 2017, our customer entered a promotional code in their shopping cart prior to completing their online transactionAs a result, the price was adjusted, as the promotion associated with the entered code provided different pricing than what was discussed with support staff on February 8, Unfortunately, our customer chose to complete the order with the adjusted pricingSupport staff is unable to retroactively apply a different promotion once an order is processedThe price in our customer’s cart was correct for the code they had entered.We understand there may have been some confusion with the processing of the orderAs a gesture of good faith, GoDaddy has issued a credit to our customer for the requested settlement amountWe encourage our customer to contact support in advance of completing any online orders if they have concerns with the price that is displayed in their shopping cart.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer was provided proper information and opted to continue the build processThe website was live in August of and should our customer wish to make updates they may reach out to our Professional Web Design team to request a quote for the serviceOur customer has already been provided a goodwill gesture for any possible misunderstandingGoDaddy will not provide any further courtesy regarding this productThank you again for the opportunity to address the additional concerns presented by our customerKindest regards, Mandy O***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Quick Shopping Cart Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 10, the complainant purchased the Domain Names in question for a two year term via an online transaction. Per the complainant’s account preferences GoDaddy was instructed to automatically renew these domains at the end of the initial two year termPrior to the expiration of this year term, the complaint elected to renew these Domain Names for an additional five years through an online transaction on February 21, 2009.The Domain Names in question renewed on December 11, per the complainant’s account settings.Renewal notices were sent prior to the expiration date on:December 5, 2014November 25, 2014November 11, 2014October 11, 2014September 11, 2014On December 12, the complainant’s Quick Shopping Cart and Shared Hosting account renewed per their account settingsThe complaint contacted our Customer Care Center on December 20, and a full refund for that transaction was processedThe complaint has now requested a refund for the most recent renewal of Domain Names, Quick Shopping Cart and Shared Hosting as an exception to our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.With each of the product renewals, GoDaddy proactively sent multiple notices to the complainant; however no action was taken by the complainant. GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. Account management is a customer responsibility.A refund for the most recent renewal of their Quick Shopping Cart and Shared Hosting account has already been provided to the complainant. When domain names are renewed GoDaddy as a registrar must provide payment to the registry for the domains and as such, we are unable to absorb the cost of domain name renewals on the complainant’s behalf.The complainant has previously been provided with refunds in exception to our Refund PolicyThese were addressed on July 4, in Revdex.com Complaint: GoDaddy can no longer incur the costs associated with the complainant’s failure to manage their account.EDUCATION:The following URL’s may be helpful to the complainant in disabling automatic renewal on their products:Managing Renewals for Products and Services:https://support.godaddy.com/help/article/725/managing-renewals-for-prod...⇄ refunds will be provided in accordance with GoDaddy’s refund policy:Refund Policy:https://support.godaddy.com/help/article/8849/refund-policyIf the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question. The link included below outlines options to potentially auction the domain:Understanding Go Daddy Auctions Listing Optionshttps://support.godaddy.com/help/article/1525/understanding-go-daddy-auct...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxBetween October and November 2015, our customer connected with our support teams to discuss restoring and migrating their database from their Windows 4GH hosting plan to a Plesk Windows hosting planOur hosting teams were able to recover a copy of the database from the old hosting plan and have restored it into the customer’s new hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceOur support teams have reached out to the customer to inform them that the database file has been restored to the account and provided the customer steps to re-import it themselves or to have our teams do it on their behalfOur support teams are waiting on the customer’s response before moving forward.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C***Office of the CEO - [email protected]*** ** *** *** *** ***
Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention.To reiterate, GoDaddy proactively sent email notifications to our customer which informed them of the pending product renewals. These notices stated the services would be automatically renewed unless further action was takenAccount management is a customer responsibility Our customer had purchased several .CO domain names that are non-refundableUpon contact with our 24/Customer Care teams on May 5, 2015, a refund was provided to our customer for one of thier domain name renewals in accordance with our Refund Policy GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceGoDaddy had provided the appropriate refund and cannot absorb the fees our customer had incurred due to non-action within their account Education:The customer may find the following articles informative.About .co Domain Names -https://support.godaddy.com/help/article/5806Refund Policy -https://support.godaddy.com/help/article/8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe agreements are found at:
https://www.godaddy.com/legal-agreements.aspxOn December 11, our customer’s hosting plan expired. GoDaddy did not automatically renew the hosting, per our customer’s account preferences, in a good faith effort to honor its agreements with our customerGoDaddy sent notices post-expiration informing our customer the hosting may be canceled unless action was takenAfter expiration, GoDaddy provided days of service at no cost, and an additional days of service in suspended statusGoDaddy provided days of hosting service in total without payment prior to cancellation on December 31, 2015. On January 1, our customer contacted our support team to request the hosting be reinstated GoDaddy charges $fee to restore website data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and the restore fee charged is not punitive; rather, it helps offset expense incurred performing data recovery work. Our customer is not obligated to pay a restore fee, provided they maintained their own independent backups. It is a customer’s best practice to maintain site backups and is also a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Our customer declined a goodwill gesture reducing the restore fee from $to $with purchase of a new hosting plan. We will honor this offer until January 25, provided our customer purchases a new hosting plan.Thank you again for the opportunity to address the concerns presented.Regards,Gary H***Office of the CEO - GoDaddy
I cant not believe godaddy can say what they just said with a straight face!godaddy DID NOT provide a service that I paid for, they DID not use any resources, it was not used for hosting as they claimI was sold the service by a GD rep and part of the deal was that GD would move it over This is a real simple issue with a real simple solution! If a multi million dollar corporation wants to take dollars from the little guy and fell good about it, good for you godaddy!I can get my worth on social media! I do not consider this issue resolved!
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseWith the information presented in our customer’s original complaint we were unable to locate the charge in questionAs such, it’s possible, that if our customer was recently charged it may have been for a different account that they may have with GoDaddy.Our office has continually attempted to connect and work with our customer to address their concernsWe’ve explained to our customer our goal is to address and resolve their concernsWe would need to connect via phone to review their payment information to locate the charge in question as attempting this via email would not be a safe methodHowever, our customer has refused to work with us and instead indicated that they have no account even though one was provided to the Revdex.comAdditionally, our customer has expressed that they will continue to complain to the Revdex.com and other parties insteadWe are happy to assist and resolve this matter but we need our customer’s cooperation to do so.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy does not typically send renewal notices via mail, as these notices are time-sensitive in nature Ultimately, our customer chose the initial purchase term and renewal term of the hosting. At the time of purchase and renewal, our customer had many options available to them such as recording the expiration date in their ledger or calendar. Again, account management is a customer responsibility. While we make a best effort to partner in our customers’ success, our customers must also be responsible for their actions or lack thereof.We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe appreciate our customer’s feedback regarding renewal notices received, and their feedback will be shared with our developers for further consideration.The domains in question were renewed in good faith. GoDaddy, as a registrar, has a limited time frame in which it may receive refunds from domain registries for domain registrations or renewals. GoDaddy is unable to receive a refund for the domains in question, and per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 11, 2013, our customer purchased a Linux shared hosting account for a
one year termThe hosting account has renewed on a regular basis since that date.Shared hosting is a common type of web hosting, where the service provider (GoDaddy) hosts many websites on one physical web server Website compromises can be caused in a number of ways, including malware, cross-site scripting, even by customers using weak passwords or using outdated application versions. While GoDaddy has firewalls and numerous other measures in place to protect the health of our network and physical server our customer’s shared hosting is located on, this does not mean that our customer’s site cannot ultimately be compromised RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceMaintaining a secure account and website is ultimately a customer responsibilityAs a goodwill gesture, our office has provided our customer with Deluxe tier Website Security powered by Sucuri for a month term at no costOur customer will be responsible for service renewals beyond this month term should they continue to utilize the service Our customer may also find the following URLs helpful: What is Website Security? https://www.godaddy.com/help/what-is-website-security-Website security lessons learned: https://www.godaddy.com/garage/smallbusiness/secure/website-security-lessons-lea...⇄ Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.***Our customers hosting plan expired on October 1, GoDaddy made multiple attempts to renew the hosting plan in questionUnfortunately, these attempts were unsuccessfulOn the twentieth day after expiration, the hosting plan was canceled from our customers’ account for non-payment per the agreements referenced aboveRESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately. Maintaining current website backups are a customer responsibility per our agreementsGoDaddy maintains hosting backups for days after the cancellation of a hosting plan for disaster recovery purposesThese backups may be made available to our customers for a feeAs a courtesy, we offered to waive half of the restoration fee thus reducing the cost to $USD, but our offer was declined by our customer EDUCATION: In the event our customer does not have a backup of the website, they may wish to utilize the resources found at***.org for recovering any website content which may have been archivedThere may also consider searching their local hard drive for any saved contentThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Godaddy has not resolved the technical issue - that they have admitted is their fault The site *** is still not working on Goody's server.Since they have disrupted our business long enough, we moved an IDENTICAL copy of the site *** to a new hosting company ***.Our website immediately worked once it was uploaded to the *** server - as can be seen by visiting the site Hence, this is NOT a problem with our website ***.This is a problem with Godaddy's server - which they have admitted to me via numerous lengthy recorded phone conversations and in writing via emails.In addition, this is a problem that other users have experienced with Godaddy - as is obvious from other Revdex.com complaints filed against Godaddy.Finally, Godaddy did not even bother to attempt to resolve this issue and email me until AFTER I filed a Revdex.com complaint against them, sent them Facebook messages, etc.All we demand is a refund for the money paid for the hosting service we paid for to host *** on Godaddy's server - especially since we had to pay another fee to host on website on *** server We will just have to bite the bullet on the loss of business revenues we have incurred against Godaddy
RE: Complaint ID # ***Dear Resolution Consultant, A link to the standard or updated “What is Protected
Registration?”, “Cancelling Protected Registration”, and “Refund Policy” does
not address my complaintIt basically says, here is our process, take it or
leave itWe, the mighty Go Daddy, need not tell you anything about the problems
this customer had in trying to cancel the privacy policyWe, the mighty Go Daddy,
need not do anything to ensure this paying customer, that any private information
collected (license, passport, etc.) for the purpose of removing the privacy has
been properly and securely deletedWe need not admit that our customer support
failed to appropriately guide our paying customers on how to make the changes
needed to make on our online systems. We, the mighty Go Daddy, need not admit that in spite of our policy, that
we required this client to send his private information via regular emailWe,
GO DADDY need not bother recognizing that changes in business practices
may make it virtually impossible to remove the privacy policy due to our archaic
practices and lack of communication with clientsThe only information received by the Revdex.com agent and therefore
me, as the customer filing the complaint, is the link to their policiesGo
Daddy’s process, communications (both email and technical support are
disconnected from each other keeping the customer in the dark). None of the problems I encountered and
reported have been addressedThere is no evidence that the complaint or
customer is incorrect, there is only links to the standard/updated policyI‘d rather leave this complaint open and unresolved for any
future victims to realize the kind of company they will be dealing with when
they pay for a service with Go Daddy.Thanks for your consideration,*** * ***
GoDaddy is again being dishonest when it says customers can change their preferencesAuto renew can only be turned on and offThere is no opportunity to change to a one year renewal, which is what I wantThey are purposely deceptive in sending an e-mail, which states they will charge $per yearThey don't say how many years and you only find this information out laterThen they say there is nothing they can do about itThis is obviously another lieThey try to hide behind terms and conditions, which are many pages long and full of legal jargon
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***Regarding “special” FTP accounts on our customer’s cPanel shared hosting, these FTP
accounts are created by default for the primary user, used to access visitor logs, and cannot be removed.GoDaddy typically provides promotional pricing for new products in an effort to help customers with a discount in their first year, when they are likely to be starting out in their businessAfter that, we ask customers to pay fair market value for a service that gives them 24/customer support and helps their business be successful.GoDaddy discontinued email support after serious consideration; adding live chat as a support option due to high demand, in hopes of giving a timelier and more personal response to customer concernsRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not provide “certificates” for domain registrations. Our customer can confirm they or their company are a domain’s registrant via any public WHOIS lookup Per our refund policy, our customer’s hosting is refund eligible if canceled within days of purchase. GoDaddy does not reissue receipts after transactions complete; our customer can review them in their account at any time.Additionally, per our terms of service, there must be at least one valid payment method on file if there are active products in an account. Our customer can update these payment details at any time.We appreciate our customer's candid feedback about our service levels. Their concerns will be fully reviewed by our customer care managers in an effort to identify improvement opportunitiesThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 6, 2016, per our customer's account preferences, GoDaddy was instructed to
not automatically renew a hosting plan and did not in a good faith effort to honor its agreements with our customerGoDaddy sent multiple notices informing our customer the risk of cancellation without further actionAccount management is a customer responsibility.Following expiration, GoDaddy provided days of live site service without paymentGoDady then held the website in suspended status for another days before content was deleted. GoDaddy provided total days of service without payment prior to cancellation.GoDaddy charges a $fee per website to restore data when a customer has not backed up their own contentRestore fees help offset expense incurred performing data recovery workCustomers are not obligated to pay this fee if they maintained independent backups; a responsibility agreed to upon hosting sites with GoDaddyRestores are not a service GoDaddy normally offers and are not guaranteed.On December 19, 2016, our customer contacted GoDaddy and we reduced the restore fee to $as a goodwill gestureWe were only able to restore database content.Our customer then paid to enlist the services of our Expert Services team to migrate content from a different, existing hosting plan our customer hasThis was completed December 20, 2016.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has reached out to our customer via phone to discuss their concernsAs a goodwill gesture, we have refunded the first restore attempt fee, in the amount of $79.99.Thank you again for the opportunity to address these concerns.Regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.All third-party (non GoDaddy) software which accompanies our Dedicated or Virtual Dedicated Server products are considered “add-on” optionsGoDaddy is responsible for maintaining the functionality of the server hardware while our customers have the ability to configure the server settings and software to meet their individual needsIssues which may arise as a result of those configurations are to be addressed by our customerIn this case, the issues being encountered are with a third-party software; the server itself is functioning as intendedOur customer will either need to continue working with our 24/Hosting Support teams or with the third-party provider directly to reach a resolution to their concernsThank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 8, 2017, our customer contacted GoDaddy with questions regarding a
purchase they were about to makeDuring this interaction, our customer was advised to contact their financial institution after they could not complete their transaction onlineOn February 9, 2017, our customer purchased multiple domains for one year via online transactionOur customer then contacted support to dispute the total they had just paidRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As mentioned in their complaint and to support staff during the interaction on February 9, 2017, our customer entered a promotional code in their shopping cart prior to completing their online transactionAs a result, the price was adjusted, as the promotion associated with the entered code provided different pricing than what was discussed with support staff on February 8, Unfortunately, our customer chose to complete the order with the adjusted pricingSupport staff is unable to retroactively apply a different promotion once an order is processedThe price in our customer’s cart was correct for the code they had entered.We understand there may have been some confusion with the processing of the orderAs a gesture of good faith, GoDaddy has issued a credit to our customer for the requested settlement amountWe encourage our customer to contact support in advance of completing any online orders if they have concerns with the price that is displayed in their shopping cart.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer was provided proper information and opted to continue the build processThe website was live in August of and should our customer wish to make updates they may reach out to our Professional Web Design team to request a quote for the serviceOur customer has already been provided a goodwill gesture for any possible misunderstandingGoDaddy will not provide any further courtesy regarding this productThank you again for the opportunity to address the additional concerns presented by our customerKindest regards, Mandy O***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Quick Shopping Cart Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 10, the complainant purchased the Domain Names in question for a two year term via an online transaction. Per the complainant’s account preferences GoDaddy was instructed to automatically renew these domains at the end of the initial two year termPrior to the expiration of this year term, the complaint elected to renew these Domain Names for an additional five years through an online transaction on February 21, 2009.The Domain Names in question renewed on December 11, per the complainant’s account settings.Renewal notices were sent prior to the expiration date on:December 5, 2014November 25, 2014November 11, 2014October 11, 2014September 11, 2014On December 12, the complainant’s Quick Shopping Cart and Shared Hosting account renewed per their account settingsThe complaint contacted our Customer Care Center on December 20, and a full refund for that transaction was processedThe complaint has now requested a refund for the most recent renewal of Domain Names, Quick Shopping Cart and Shared Hosting as an exception to our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.With each of the product renewals, GoDaddy proactively sent multiple notices to the complainant; however no action was taken by the complainant. GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. Account management is a customer responsibility.A refund for the most recent renewal of their Quick Shopping Cart and Shared Hosting account has already been provided to the complainant. When domain names are renewed GoDaddy as a registrar must provide payment to the registry for the domains and as such, we are unable to absorb the cost of domain name renewals on the complainant’s behalf.The complainant has previously been provided with refunds in exception to our Refund PolicyThese were addressed on July 4, in Revdex.com Complaint: GoDaddy can no longer incur the costs associated with the complainant’s failure to manage their account.EDUCATION:The following URL’s may be helpful to the complainant in disabling automatic renewal on their products:Managing Renewals for Products and Services:https://support.godaddy.com/help/article/725/managing-renewals-for-prod...⇄ refunds will be provided in accordance with GoDaddy’s refund policy:Refund Policy:https://support.godaddy.com/help/article/8849/refund-policyIf the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question. The link included below outlines options to potentially auction the domain:Understanding Go Daddy Auctions Listing Optionshttps://support.godaddy.com/help/article/1525/understanding-go-daddy-auct...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxBetween October and November 2015, our customer connected with our support teams to discuss restoring and migrating their database from their Windows 4GH hosting plan to a Plesk Windows hosting planOur hosting teams were able to recover a copy of the database from the old hosting plan and have restored it into the customer’s new hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceOur support teams have reached out to the customer to inform them that the database file has been restored to the account and provided the customer steps to re-import it themselves or to have our teams do it on their behalfOur support teams are waiting on the customer’s response before moving forward.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C***Office of the CEO - [email protected]*** ** *** *** *** ***
Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention.To reiterate, GoDaddy proactively sent email notifications to our customer which informed them of the pending product renewals. These notices stated the services would be automatically renewed unless further action was takenAccount management is a customer responsibility Our customer had purchased several .CO domain names that are non-refundableUpon contact with our 24/Customer Care teams on May 5, 2015, a refund was provided to our customer for one of thier domain name renewals in accordance with our Refund Policy GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceGoDaddy had provided the appropriate refund and cannot absorb the fees our customer had incurred due to non-action within their account Education:The customer may find the following articles informative.About .co Domain Names -https://support.godaddy.com/help/article/5806Refund Policy -https://support.godaddy.com/help/article/8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe agreements are found at:
https://www.godaddy.com/legal-agreements.aspxOn December 11, our customer’s hosting plan expired. GoDaddy did not automatically renew the hosting, per our customer’s account preferences, in a good faith effort to honor its agreements with our customerGoDaddy sent notices post-expiration informing our customer the hosting may be canceled unless action was takenAfter expiration, GoDaddy provided days of service at no cost, and an additional days of service in suspended statusGoDaddy provided days of hosting service in total without payment prior to cancellation on December 31, 2015. On January 1, our customer contacted our support team to request the hosting be reinstated GoDaddy charges $fee to restore website data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and the restore fee charged is not punitive; rather, it helps offset expense incurred performing data recovery work. Our customer is not obligated to pay a restore fee, provided they maintained their own independent backups. It is a customer’s best practice to maintain site backups and is also a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Our customer declined a goodwill gesture reducing the restore fee from $to $with purchase of a new hosting plan. We will honor this offer until January 25, provided our customer purchases a new hosting plan.Thank you again for the opportunity to address the concerns presented.Regards,Gary H***Office of the CEO - GoDaddy
I cant not believe godaddy can say what they just said with a straight face!godaddy DID NOT provide a service that I paid for, they DID not use any resources, it was not used for hosting as they claimI was sold the service by a GD rep and part of the deal was that GD would move it over This is a real simple issue with a real simple solution! If a multi million dollar corporation wants to take dollars from the little guy and fell good about it, good for you godaddy!I can get my worth on social media! I do not consider this issue resolved!
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseWith the information presented in our customer’s original complaint we were unable to locate the charge in questionAs such, it’s possible, that if our customer was recently charged it may have been for a different account that they may have with GoDaddy.Our office has continually attempted to connect and work with our customer to address their concernsWe’ve explained to our customer our goal is to address and resolve their concernsWe would need to connect via phone to review their payment information to locate the charge in question as attempting this via email would not be a safe methodHowever, our customer has refused to work with us and instead indicated that they have no account even though one was provided to the Revdex.comAdditionally, our customer has expressed that they will continue to complain to the Revdex.com and other parties insteadWe are happy to assist and resolve this matter but we need our customer’s cooperation to do so.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy does not typically send renewal notices via mail, as these notices are time-sensitive in nature Ultimately, our customer chose the initial purchase term and renewal term of the hosting. At the time of purchase and renewal, our customer had many options available to them such as recording the expiration date in their ledger or calendar. Again, account management is a customer responsibility. While we make a best effort to partner in our customers’ success, our customers must also be responsible for their actions or lack thereof.We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe appreciate our customer’s feedback regarding renewal notices received, and their feedback will be shared with our developers for further consideration.The domains in question were renewed in good faith. GoDaddy, as a registrar, has a limited time frame in which it may receive refunds from domain registries for domain registrations or renewals. GoDaddy is unable to receive a refund for the domains in question, and per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 11, 2013, our customer purchased a Linux shared hosting account for a
one year termThe hosting account has renewed on a regular basis since that date.Shared hosting is a common type of web hosting, where the service provider (GoDaddy) hosts many websites on one physical web server Website compromises can be caused in a number of ways, including malware, cross-site scripting, even by customers using weak passwords or using outdated application versions. While GoDaddy has firewalls and numerous other measures in place to protect the health of our network and physical server our customer’s shared hosting is located on, this does not mean that our customer’s site cannot ultimately be compromised RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceMaintaining a secure account and website is ultimately a customer responsibilityAs a goodwill gesture, our office has provided our customer with Deluxe tier Website Security powered by Sucuri for a month term at no costOur customer will be responsible for service renewals beyond this month term should they continue to utilize the service Our customer may also find the following URLs helpful: What is Website Security? https://www.godaddy.com/help/what-is-website-security-Website security lessons learned: https://www.godaddy.com/garage/smallbusiness/secure/website-security-lessons-lea...⇄ Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.***Our customers hosting plan expired on October 1, GoDaddy made multiple attempts to renew the hosting plan in questionUnfortunately, these attempts were unsuccessfulOn the twentieth day after expiration, the hosting plan was canceled from our customers’ account for non-payment per the agreements referenced aboveRESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately. Maintaining current website backups are a customer responsibility per our agreementsGoDaddy maintains hosting backups for days after the cancellation of a hosting plan for disaster recovery purposesThese backups may be made available to our customers for a feeAs a courtesy, we offered to waive half of the restoration fee thus reducing the cost to $USD, but our offer was declined by our customer EDUCATION: In the event our customer does not have a backup of the website, they may wish to utilize the resources found at***.org for recovering any website content which may have been archivedThere may also consider searching their local hard drive for any saved contentThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Godaddy has not resolved the technical issue - that they have admitted is their fault The site *** is still not working on Goody's server.Since they have disrupted our business long enough, we moved an IDENTICAL copy of the site *** to a new hosting company ***.Our website immediately worked once it was uploaded to the *** server - as can be seen by visiting the site Hence, this is NOT a problem with our website ***.This is a problem with Godaddy's server - which they have admitted to me via numerous lengthy recorded phone conversations and in writing via emails.In addition, this is a problem that other users have experienced with Godaddy - as is obvious from other Revdex.com complaints filed against Godaddy.Finally, Godaddy did not even bother to attempt to resolve this issue and email me until AFTER I filed a Revdex.com complaint against them, sent them Facebook messages, etc.All we demand is a refund for the money paid for the hosting service we paid for to host *** on Godaddy's server - especially since we had to pay another fee to host on website on *** server We will just have to bite the bullet on the loss of business revenues we have incurred against Godaddy
RE: Complaint ID # ***Dear Resolution Consultant, A link to the standard or updated “What is Protected
Registration?”, “Cancelling Protected Registration”, and “Refund Policy” does
not address my complaintIt basically says, here is our process, take it or
leave itWe, the mighty Go Daddy, need not tell you anything about the problems
this customer had in trying to cancel the privacy policyWe, the mighty Go Daddy,
need not do anything to ensure this paying customer, that any private information
collected (license, passport, etc.) for the purpose of removing the privacy has
been properly and securely deletedWe need not admit that our customer support
failed to appropriately guide our paying customers on how to make the changes
needed to make on our online systems. We, the mighty Go Daddy, need not admit that in spite of our policy, that
we required this client to send his private information via regular emailWe,
GO DADDY need not bother recognizing that changes in business practices
may make it virtually impossible to remove the privacy policy due to our archaic
practices and lack of communication with clientsThe only information received by the Revdex.com agent and therefore
me, as the customer filing the complaint, is the link to their policiesGo
Daddy’s process, communications (both email and technical support are
disconnected from each other keeping the customer in the dark). None of the problems I encountered and
reported have been addressedThere is no evidence that the complaint or
customer is incorrect, there is only links to the standard/updated policyI‘d rather leave this complaint open and unresolved for any
future victims to realize the kind of company they will be dealing with when
they pay for a service with Go Daddy.Thanks for your consideration,*** * ***
GoDaddy is again being dishonest when it says customers can change their preferencesAuto renew can only be turned on and offThere is no opportunity to change to a one year renewal, which is what I wantThey are purposely deceptive in sending an e-mail, which states they will charge $per yearThey don't say how many years and you only find this information out laterThen they say there is nothing they can do about itThis is obviously another lieThey try to hide behind terms and conditions, which are many pages long and full of legal jargon
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***Regarding “special” FTP accounts on our customer’s cPanel shared hosting, these FTP
accounts are created by default for the primary user, used to access visitor logs, and cannot be removed.GoDaddy typically provides promotional pricing for new products in an effort to help customers with a discount in their first year, when they are likely to be starting out in their businessAfter that, we ask customers to pay fair market value for a service that gives them 24/customer support and helps their business be successful.GoDaddy discontinued email support after serious consideration; adding live chat as a support option due to high demand, in hopes of giving a timelier and more personal response to customer concernsRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not provide “certificates” for domain registrations. Our customer can confirm they or their company are a domain’s registrant via any public WHOIS lookup Per our refund policy, our customer’s hosting is refund eligible if canceled within days of purchase. GoDaddy does not reissue receipts after transactions complete; our customer can review them in their account at any time.Additionally, per our terms of service, there must be at least one valid payment method on file if there are active products in an account. Our customer can update these payment details at any time.We appreciate our customer's candid feedback about our service levels. Their concerns will be fully reviewed by our customer care managers in an effort to identify improvement opportunitiesThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy