Cricket Communications Inc

Review: last month on may 2nd I got a text message from cricket telling me that my bill will go up to the 45 dollar month plan, from excesive usage and roaming, and violated crickets contract,I was on the 35 dollar plan with my lifeline discount of 12.50 per month it was only 23.50, I called and complained to cricket wireless customer service and told the person I don't go no where or travel, ask any of my family ,, so he told me and I quote disregurad the email iam still 35 dollar month plan,around Monday may 24th my cell phone kept frezzing up on me , so again I called cricket and got my phone reset and fixed it,, the next day may 24th I missed a call and got a voice mail,then I rediled the voice mail in my town and it said cricket roaming the it went to my mail box and any calls I made said the same thing iam roaming there was no indication on my cell phone I was romaing IAM IN THE SAME TOWN called again and complained to cricket they told me I violated my contract and I can only have the 45 dollar month plan I said right I don't go no where, I hung up and called back again and another person told me I can only have the 45 dollar month plan because the new phone I had to activate is a 45 dollar month phone right that is wrong my friend has the same exact cell phone with the 35 dollar plan and life line credit, I do not have a smart phone , a regular cricket phone, my friend lives in the same area same cell towers,, I went online to my bill I saw I was on the 45 dollar month plan I was mad I even lost my 5.75 dollars flex bucket,I have the same cell number and account number what I want is my 35 dollar month plan plus lifeline discount and my flex bucket back I honestly did not know I was was roaming in my town I had no way to tell my cell phone did not warn me till my cell phone kept frezzing up and I could not dial out on my cell phone, plese help or will choose a different cell phone company, and no way violated any contacts with cricket and have been a loyal customer since 2008Desired Settlement: WANT MY 35 DOLLAR MONTH PLAN BACK WITH THE LIFELINE DISCOUNT WHICH WILL BE 23.50 PER MONTH, I ALREADY PAYED THE 15 DOLLARS TO REACTIVATE MY NEW CELL PHONE WHICH IS NOT A SMART PHONE just need the basic 35 dollars per month plan, I do not travel or go no where, I free months of service

Business

Response:

June 12, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he received a text message from Cricket on May 2, 2013 informing him that his bill will increase to $45.00 per month due to excessive usage and roaming that violated Cricket’s contract. He states that he was on the $35.00 plan and received a Lifeline discount of $12.50. Mr. [redacted] states that he called Cricket several times to inquire about the message he received, and was told that he would need to switch to the $45.00 per month plan. Mr. [redacted] states that he went online several days later and saw that he had been changed to the $45.00 per month plan. He states that he doesn’t travel, nor does he use his phone excessively, so he was unaware that he was roaming or violating Cricket’s contract. He is requesting that his account be corrected and changed back to the $35.00 monthly plan and to receive a credit for a free month of service.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Cricket provides nationwide coverage to most areas; however we often partner with other wireless carriers to ensure that our customers have coverage across the United States. Mr. [redacted] lives an area where we provide both Cricket coverage and partner coverage. Cricket reserves the right to modify his service if more that 50% of his voice or data services are being used on a partner network, as stated in our Terms and Conditions of Service, located at www.mycricket.com/termsandconditions :

The primary use of your Device must be for domestic purposes within the Cricket-owned network. Cricket reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if more than 50% of your voice and/or data usage in on a Partner network. The display on your device may not always be on and will not indicate whether you are on a Partner network or roaming. Cricket may limit or terminate service if you no longer live and have a mailing address within a Cricket owned-network area.

To better understand Cricket’s coverage in his area, we encourage Mr. [redacted] to view the coverage map on our website, www.mycricket.com.

Mr. [redacted] spoke to a member of Cricket’s corporate escalations department on June 3, 2013. He was provided an explanation about Cricket’s Terms and Conditions and coverage. Mr. [redacted] stated that he was interested in getting his $35.00 monthly plan back. Mr. [redacted]’s concern about his plan was escalated to another department that was able to make a one-time exception for Mr. [redacted]. Normally, Cricket would not be able to change a customer back after they have exceeded their usage on a partner network.

On June 3, 2013 Mr. [redacted]’s plan was changed from a $45.00 plan to a $35.00 plan, his Lifeline credit is still active on the account, and is not affected by changing the base rate plan. We have applied a credit for $12.83 which will cover the cost of Mr. [redacted]’s July 1, 2013 bill amount. Mr. [redacted] will not have a payment due until August 1, 2013.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

the reason I did not except the resolution to the complaint is, 1, I was in the same town and did not roam on my cell phone and I have proof of that, 2, I lost 3 of the calling features that I had before,,was call waiting,, call forwarding and 3 way calling, I was grandfathered in and before I lost my 35 dollar plan I had them and when cricket switched me to the 45 dollar plan when I supposedly violated my contract in which I did not.

Regards,

Business

Response:

June 18, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a rejection filed by [redacted] regarding Cricket service. In his rejection, Mr. [redacted] states that he did not roam within his town. He states that he lost call waiting, call forwarding and 3-way calling when his plan was switched.

Cricket’s $35.00 monthly plan does not include the calling features that Mr. [redacted] describes. He has the option of adding these features for an additional $5.00 per month. Should he wish to make changes to his plan we recommend he call ###-###-#### or visit his nearest Cricket store location.

We thank Mr. [redacted] for his continued business and trust that this explanation will bring his complaint to a close.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: My phone stopped working 3 days after I paid my monthly plan fee. I took the phone to the store to see if they could get it out of FTM mode. They told me that I had to take it over to another store. I called tech support and they tried to help me to no avail. I suspended my service because I couldn't use my phone. I later went to a different carrier and got a new phone. I called to tell them that I wanted my money back on a service that I no longer needed. They told me that they don't reimburse for unused time. I told them that I guess that I just lost $55. I just want what is fair and get my money back for my unused time. I had only had their service and phone for about 8 months. You would think that they would know how to get their phones out of factory mode. It seemed like that they just didn't care whether or not my problem was resolved.Desired Settlement: I would like to have what is owed to me which is $55 minus the 3 days of active service

Business

Response:

June 20, 2013

Review: I HAVE BEEN PAYING CRICKET 43.71 A MONTH UNTIL NOW.I GET A TEXT MESSAGE TELLING ME THAT I OWE THEM 51.00. THEY CAN'T TELL ME WHY THIS IS HAPPENING.I HAVE BEEN PAYING MY BILL AT [redacted]..I WOULD LIKE TO KNOW HOW THIS HAPPENED. I WILL PAY THE BILL THIS MONTH BECAUSE I NEED A PHONE UNTIL YOU CAN TELL ME SOMETHING...Desired Settlement: I WOULD LIKE MY BILL TO STAY THE WAY IT IS AT 43.71 INSTED OF 54.00..

Business

Response:

July 2, 2013

Review: Cricket automatically took out money from my bank without my consent. This caused my account to be overdrawn. When I contacted cricket I was told I would have to take it up with my bank.Desired Settlement: $45.14 my bill for the month + $18 bridge payment + $105 I was charged in overdraft fees= $168.14

Business

Response:

July 3, 2013

Review: I purchased a phone online for a total of $152.47 on 5/18/13. Received the phone a week later and returned it on 5/24/13, the day after I received it, didn't activate or use, changed my mind after I bought it as I got a great deal from at&t so returned it immediately, never used or opened from box. The return policy, even the one online, says to 'pack equipment with its included accessories(charger,battery,etc) in original box, ship equipment to them within 30 days of the ship date for full refund"...FULL REFUND, returns should be sent to [redacted]. So when I called, 3 times total now, to find out what the hold up was, they said I didn't have a shipping confirmation, which they didn't require, so I sent it thru the post office, priority mail. They said I'd get my money, but only $86.47. Still haven't received a dime back, and it's been over 2 months now. They tell me the same story every time I call and say they'll put a rush on it. I'm sick of calling.Desired Settlement: I would like my full refund for $152.47, as promised in their own return policy they state a full refund, it's only fair, I never even opened it, it is sealed and brand new. If they wanted it sent with a tracking number or whatever, they should have put it in the return policy instructions. It is even on their website that you just need to return it in the original box in 'like new' condition.

Business

Response:

August 9, 2013

Review: In Oct/Nov. 2012 I purchased a cell phone from cricket..I explained that I would need it for work mainly (field work)..the telephone was highly recommended to me at that time since I did not need it for facebook, Utube, etc..emails and calls mainly...I begin taking the telephone in for service after the first couple of weeks..I have gone to numerous cricket offices during the course of this time to no avail...finally an honest rep referred me to 87th and [redacted] (corporate office)..no one, NOT ONE REP had informed me of this office before....finally on 6/3/13 I took the telephone in and was CHARGED $20 S&H for a replacement telephone...the rep told me that my telephone was discontinued and that it was too bad that I could not afford a better telephone..I was most appalled and asked for the Manager that was not available..since that time I have taken this telephone in to several locations...the battery does not hold..when I called in to the corporate office and asked if I could trade this telephone in I was told NO...I am absolutely disappointed with the service, the telephone they recommended, the representativesDesired Settlement: I would like to receive a BETTER more upgraded telephone...the rep that sold me this telephone assured me that this phone would last me for a lenghty period of time (2 years at the least)...and to make matters worse I use the telephone more for emails and texts more then actual calls which consistently drop...if I make two short calls then my battery is dead..this is most dangerous being in the field and frequently in late evenings/night

Business

Response:

August 21, 2013

Review: I paid for a month of service with unlimited wifi service. I called numerous times because it would not work properly. I called and asked customer service would I be permitted to download a wifi app. I was told that was permissible. After I paid for the app I then began to receive messages that its use was not permitted. I called to complain to customer service and I explained that I had called before downloading the app. I was told there was nothing that could be done. additionally when I activated my service I was told that I would hae service the same day. Instead I was without service overnight and had to return to the store where it was purchased to have the issue handled.Desired Settlement: I would like a refund for the wifi service that did not work properly and the cost of my app. I would also like customer service to be better trained; and of english fluency that is understandable.

Business

Response:

August 8, 2013

Review: I had been in the Cricket store at [redacted] in June to inquire about switching from [redacted]. On 8/13/13 I went in w/ all required info to make the switch after being ASSURED on both occassions that I could keep my [redacted]#. I wanted to keep my [redacted] phone as I liked it & it worked, as well as having all contact/calendar info. [redacted] (the manager) was rude & even kept servicing other customers who walked in the door while waiting on me. She took apart my current phone & 'flashed' it so it would work on the Cricket network. She then asked for my credit card & charged me $81.45. I NEVER received a detailed report as to why that charge was so high as the monthly contract I was purchasing was only $35. After charging my card, she then "set my phone to a local [redacted]# & then said that was "necessary". She then called Cricket csr to "transfer" my phone original [redacted]#. She waited on 2 more customers during the this. As she was on hold & put her phone on speaker for all to hear, person at Cricket csr stated that I couldn't transfer my # & would have to keep the [redacted]#. Person on phone stated that I would have to "go back to **" & visit a Cricket store there to get the [redacted]# BACK. [redacted] hung up & said I could "try going to [redacted] to see what they could do as now the phone was "flashed". I demanded my money back (which she gave back to me in CASH) & a cxl of contract AND my phone to work. I got cash, did NOT get contract cxl, even though [redacted] assured me 3x it was & my phone was now not working. I went to a local [redacted] store where they tried to over-ride what she did to get phone working again, but they couldn't. (they saved my # but that's all they could save). I went to Walmart the next day & bought a new phone there & signed up for a plan w/them. I called [redacted] at Cricket to talk to a mgr (that's when I found out SHE was a mgr) & wanted to know WHY contract not cxl'd (I was getting texts stating I was enrolled for a $75/mth contract & my bill was due 9/12). [redacted] stated thatDesired Settlement: ...she DID cxl contract (she didn't) & phone was deactivated (it wasn't). She said to "ignore" any texts & not pay any bills. I stated this wasn't acceptable & I called Cricket 800#. It was found that she did NOT cxl contract or deactivate phone. They did. They wouldn't do anything else except to say if I was "upset" to "file a complaint". I stated I WOULD as I was out 5hrs of my time AND had to purchase a new phone to replace the one that was damaged.&70.05 for cost of new phone

Business

Response:

August 26, 2013

Review: My complaint is that I was unable to pay my Sep bill so I called and asked for a credit for the days not used in the month. I was on the phone almost 40 minutes, spoke to 3-4 different departments, was continually placed and hold and no one would assist me with my request to keep me as a cricket customer.Desired Settlement: I would like a credit for the days my service was not used.

Business

Response:

September 25, 2013

Review: I have been a customer of Cricket Communications for 3 - 4 years now. I can't remember the exact start date because it's been a while.My cell phone was damaged recently and I had to purchase a new phone. I took this opportunity to take advantage of discounts offered through my employer if I sign up with 1 of 3 cell plan providers. My account at Cricket is paid through 10/15/2013 and I also have a $55 credit in my PayGo account at Cricket. I signed up with the new company and called Cricket to request a refund of the $55.00. Cricket would not refund the credit and I would like to receive a refund.If this is how Cricket works with customers who have been loyal I will not recommend their paygo plan and I would not be surprised if the Cricket company loses many subscribers in the future.Thank you,[redacted]Desired Settlement: Please mail a refund check to the address on my Cricket account:[redacted]

Business

Response:

October 10, 2013

Review: Cricket wireless has sold me a Samsung Galaxy 3 and it does not recieve text from certain numbers. The navigation is in op. they keep passing me from customer rep to customer rep. They keep blaming the inability to recieve txt on other peoples phones and services when mine is the only one not working.Desired Settlement: So I either want a total refund for the phone or I want a new phone. This is ridiculous.

Business

Response:

November 22, 2013

Review: I'm Having issues with this [redacted] financial company that cricket wireless have assist me to use in order to get approved for the GALAXY S3 cellphone.I agreed at a cricket store location to pay [redacted] financial $43.61 bi weekly and gave them my prepaid card information so they can withdraw the funds from my account. A month later I get a letter informing me that my account has been closed and for me to continue to make payments thru money gram or by mail. I called [redacted] because I was confused and thought there had been a mistake. [redacted] explained that my institution wouldn't allow them to withdraw the payments, I explain that I used a pre paid card and it shouldn't be a problem. They explained that they don't take prepaid cards. I had to pay late fees and through money gram. which I was furious due to they took that form of payments at my cricket location. Through this whole process I have yet to receive a bill only letters saying to make my payment by whatever due day. which wasn't professional at all. When I call [redacted] to inquire about anything they keep changing there late fees.They even sometimes act like the dont see payments from money gram in there system. I have to actually have the reciept in hand and give them exact info for them to say that payment was made. Today is 11/22/13 my last final payment is due.I called them to pay the full amount today.I had to call to get the exact figures of what I owe and they tell mei owe $549.71 and $200 in late fees.I COULDN'T BELIEVE IT.I had them give me a manager and he tells me four payments late is $200 in late fees due to my state at the time I purchase the phone, when I asked for cooperate or someone above him he wouldn't give me a address he tells me hes in [redacted] and a p.o box #.On prior paper work it has a [redacted] address when I asked about that address he responded he just collect a debt,and for me to call customer service which I thought that's who I been talking with. He then give me a number to call and its the number I called. Rip offDesired Settlement: I just would like to pay what I owe on this phone and reasonable late that may apply, not made up fees. Also I would like them to be investigated due to they make you get behind so you have to pay what credit they gave you, and now your paying for the phone product twice. I have just repaired my credit and don't need a scam charge to be put on my credit due to [redacted]. They even tried to tell me I already passed my NINETY DAY payment agreement, which I still have all email records of my agreement.

Business

Response:

December 9, 2013

Review: I paid full price for a phone and they refuse to unlock it so it can be used with other providers. They don't make that clear when you are buying it, that even though you are paying upfront, full price and even though it is unlocked to be use by any carrier outside of the US that inside the US it will be a fancy brick unless you use Cricket. Even the a salesperson who was spoke to after the purchase initially stated that all of the Cricket I-phones were factory unlocked until and they had to be called back once it was found to be untrue and they then stated it was locked. There is also very little customer service unless you are potential or current customer so there is no way to contact anyone that can help me there that I have found.Desired Settlement: If they could change their unlocking policy and unlock my phone it would be ideal, other than that, if its just posted on the Revdex.com so that people know what they are getting into if they pay such a high upfront price to Cricket Wireless.

Business

Response:

December 26, 2013

Review: I was looking for a decent WiFi service so I would be able to connect my [redacted] to the internet to play online,I was speaking with a rep at Cricket Communications about their data plans and which one would best suit my needs for internet connection with the gaming console.Not only did the gentleman ask but I had specifically told him numerous times the playstation would be the only device using the internet.So I didn't think I would need a very expensive plan and neither did he,the man suggested I buy the unlimited data with 2GB plan for $35 and told me that would be perfect for what I was using it for so I bought it."TWO" days later it would no longer conect me so I called Cricket and they told me I had already went through all the GB's I had available and that not even their most expensive plan at $65 would even last a week.I spoke with a supervisor and she told me there was nothing she could do for me didn't even try to help at all just said I'm sorry,so needless to say not only was I lied to and deceived but I feel like I was robbed and taken advantage of "IS THIS HOW THEY TRAIN THEIR EMPLOYEE'S TO MAKE A SALE"Desired Settlement: Just want my $35 back to put towards another carrier that can help me!

Business

Response:

January 8, 2014

Review: Cricket makes the claim on their website that their service plans are half that of the competition. Please see this URL: [redacted]

if you call the competing vendors for pricing, ( I have [redacted]) you will find that Cricket's claim of being half the price of the listed carriers is a lie. I have seven lines of serivce from [redacted] and each line costs me $40 per month not the $90 per month that cricket advertises. I wanted to switch to Cricket from [redacted] but when I did a HONEST comparison of the rate plan pricing for a family plan, not only was cricket's claim to be half that of [redacted], Cricket is actually MORE expensive. If Cricket is going to do a price comparison in their adverting, they need to be honest and not deceptive to consumers. My complaint is there are many consumers who would not do their homework and just accept Cricket's lies as truth and purchase service from them.Desired Settlement: I would like Cricket to publish the real prices for their competition and stop lying to the public on their website and on their store front advertising. Cricket needs to drop their claim that they are half the price of other carriers because it just is not so. Stop lying to the public and be honest in price comparison.

Business

Response:

January 16, 2014

Review: I live in [redacted]. I bought a cricket Iphone 5 on may 2013 through [redacted]. The phone worked 100% until I restored it 4 weeks ago. then it suddenly got sim locked by cricketIn their FAQ cricket wrote[redacted]Only iPhone 4S, iPhone 5, iPhone 5s and iPhone 5c Cricket customers activating their services after or on June 18, 2013 will be affected by this policy."(after I complained, cricket removed this part from their web site) http[redacted] believe that locking a phone AFTER it was sold as unlocked, is wrong and probably illegalcricket's sim lock policy shouldn't affect my phone because it was bought before June 18, 2013. I asked them to unlock my phone again, but they ignore me.my Iphone 5 was activated on April 3, 2013, so there is no reason for it to be affected by the new sim lock policy. I ask them to unlock my phone again and compensate me for my trouble.Desired Settlement: I want cricket to unlock my phone again and compensate me for my trouble my [redacted]

Business

Response:

February 13, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: Unknown

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he bought a Cricket phone on [redacted] in May 2013. The phone worked 100% until he restored it four weeks ago and then his SIM was locked by Cricket. He states that Cricket’s FAQ stated that customer activating their services on or after June 18, 2013 would be affected by the SIM locking policy, but this information has since been removed from Cricket’s website. He feels that is may be illegal for Cricket to lock the device after it was sold as unlocked. Mr. [redacted] is requesting that Cricket unlock his iPhone 5 ([redacted]) and provide compensation the trouble this has caused him.

We apologize to Mr. [redacted] for any inconvenience he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met. However, after extensive research, we do not show Mr. [redacted] having ever been a customer of Cricket Communications, nor are we able to determine that this device was ever active on Cricket’s network. Further, devices sold by Cricket, including iPhones, are designed to operate on the Cricket network within the United States. Cricket cannot guarantee functionality on any other network, domestically or internationally, nor provide assistance to alter the phone manufacturer’s original design.

Mr. [redacted] states that he purchased the phone from [redacted]. Per our Terms and Conditions of Service ([redacted]), our rate plans, devices, services and features are not for resale and are intended for reasonable and non-continuous use by a person using a device on Cricket's networks.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was never a Cricket Communications customer and I don't know if my device was ever active on Cricket’s network. this information is not relevant to my complaint.

Review: I order 2 music muve phones for my kids using a month payment plan. When I went to return the devices, one of them had a small bubble on the side where the medal is located. I purchase this phone like this. However, the manager says she will not give a refund for the phone. This means I will have to purchase the phone through the payment plan even though there is poor service in my home. Also, my other phone has a small scrap on the side and she refused to return this item also. The return policy states I can return in like new condition within 30 days. Both of these phones are in like new condition. Supervisor of this store has refused to return these phones that do not work in my home and has poor service and is basically unusable in our home.Desired Settlement: I want to be refunded so I do not have to pay the month payments using the credit program they offer.

Business

Response:

February 28, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that she

bought two Cricket phones. She then attempted to return the phones, but was

told at the store that they would not accept the phones due to a small scrape

and bubble on the phones. Ms. [redacted] states that both of the phones are in like

new condition and requests that the store refund her money.

We apologize to Ms. [redacted] for any inconvenience or poor service she

felt she received. Cricket strives to provide excellent customer service and we

regret when that high standard is not met.

Regrettably, we cannot provide Ms. [redacted] a refund for the phones she

has previously purchased unless they fall within the store’s return period. All

returns and refunds are pursuant to the return policy for the location where

the product was purchased. Most stores accept returns within 30 days from the

purchase date. If Ms. [redacted] believes her current phones have a manufacturer

defect, we ask that she visit her nearest Cricket store for a warranty

evaluation.

We thank Ms. [redacted] for her communication and trust that this explanation

properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear Revdex.com.org.

Review: I purchased a iPhone 5c on a payment plan through [redacted] which is an cricket retailer and they have a 30 day no hassle return policy when I purchased the phone I tried to return it the next day and trade it for a different phone the manager told me they didn't have another phone that I wanted and told me to come the following Monday so I go to the store that Monday and they say they still don't have a phone yet and to come back Friday so I go back again and he say they still don't have a phone in yet it's now been two weeks now and 30 days is going to expire.Desired Settlement: I would like to return the phone for the samsung galaxy s4 before the 30 day return policy is expire I feel that they are trying to not honor there 30 day policy by letting the warranty expire.

Business

Response:

March 20, 2014

Review: After being a Cricket customer for a certain length of time I applied for [redacted](low income) free 250 minutes cell phone service. I was approved. After approximately 1 year Cricket informed me I had been added to their LifeLine benefits discount, I had never applied for with them. However since I am only allowed 1 LifeLine benefit, I cancelled with [redacted]. I recently changed my cellphone provider to [redacted], and my monthly bill is less than Cricket was with the Lifeline discount. My phone number was ported to [redacted] so it shows I am no longer a Cricket customer. Cricket acknowledges that my phone number is no longer active with their company, but has NOT removed the number from LifeLine with Cricket, which is preventing me from applying with another LifeLine phone carrier. I DONOT NOR AM NOT currently receiving any LifeLine discounts from [redacted], nor do they offer the discount. I want Cricket to release my number from LifeLine discount with them so I may be free to obtain another LifeLine phone at no additional charge to me. I am extremely low income, an feel Cricket is almost holding my number hostage for the LifeLine discount.I would appreciate a speedy resolution on this matter. Thank you, [redacted]Desired Settlement: I would like the Revdex.com to be aware of Cricket's Business practices and I would also like a $47.00 REFUND for the minutes I never used for the month of March and also for holding my phone number hostage.

Business

Response:

March 27, 2014

Review: I canceled my service with cricket wireless (###-###-####) on May 26th the same day they automatically pulled 42.76 out of my account. I spoke to several different cricket reps they all stated I was going to get my money reimbursed they also stated there was a note on my account to help me get reimbursed if I called back. the last rep I spoke too said she couldn't help me because I had to cancel 48 hours before they pulled my money and hung up on me before I could even get another word out. So I'm being charge for a month of service I'm not using or don't need.Desired Settlement: I would like my 42.76 back

Business

Response:

June 11, 2014