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Cricket Communications Inc

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Cricket Communications Inc Reviews (1307)

Review: This is about [redacted] (Now Cricket Wireless)'s Refer-a-friend program. I followed the rule and had 8 of my friends signed up the service and redeemed the "referral codes", back in March and April. According the rule, I'm supposed to get $25 credit for each referral, 60 days after the referral code was redeemed. Here's the referrals codes and the dates of the $25 credit were supposed to be applied to my account. This information has been verified with Cricket Wireless online customer service.[redacted] - $25 credit applied applied 5/10 [redacted] - $25 credit applied 5/10 [redacted] - $25 credit applied 5/9 [redacted] $25 credit applied 5/9 [redacted] - $25 credit applied 5/22 [redacted] - -$25 credit applied 6/5 [redacted] $25 credit applied 6/7 [redacted] - $25 credit applied 6/7 However, none of these has been posted to my account. I've talked to 5 online service agents about this issue on 6/22, 6/27, 7/2 and 7/9. Each time, they claimed a new "escalated" case has been opened and I should expect all my referral credits very soon. But nothing has been done. They've opened these cases for this: [redacted] and [redacted].Desired Settlement: A total of $200 credit ( 8 of $25 referral credit) to be applied to my account [redacted]) and one month of free service.

Business

Response:

TO: [redacted]

FROM: [redacted] Customer Support, Cricket Wireless

DATE: July 15th, 2014

SUBJECT: Revdex.com Complaint Number # [redacted]

Hello [redacted]

I received your Revdex.com complaint regarding a dispute stemming from our Refer-a-Friend promotion. I apologize for the difficulty in obtaining information regarding this referral credit and the time invested in contacting us for a resolution.

Upon review, each of the referral codes listed in your Revdex.com complaint has been credited $25 to the correlating wireless account. Below you will find the findings of our investigation.

Based upon our investigation, each of the referral codes were utilized by another party and have received or will receive the Refer-a-Friend promotional credit to their wireless account.

Again, I apologize for any inconvenience you have experienced as a result of this issue and regret that this information was not relayed to you sooner. We do appreciate the opportunity provided to address this matter.

Should you need further assistance with this matter, please feel free to contact me.

Very truly yours,

CC: Revdex.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I had been in the Cricket store at [redacted] in June to inquire about switching from [redacted]. On 8/13/13 I went in w/ all required info to make the switch after being ASSURED on both occassions that I could keep my [redacted]#. I wanted to keep my [redacted] phone as I liked it & it worked, as well as having all contact/calendar info. [redacted] (the manager) was rude & even kept servicing other customers who walked in the door while waiting on me. She took apart my current phone & 'flashed' it so it would work on the Cricket network. She then asked for my credit card & charged me $81.45. I NEVER received a detailed report as to why that charge was so high as the monthly contract I was purchasing was only $35. After charging my card, she then "set my phone to a local [redacted]# & then said that was "necessary". She then called Cricket csr to "transfer" my phone original [redacted]#. She waited on 2 more customers during the this. As she was on hold & put her phone on speaker for all to hear, person at Cricket csr stated that I couldn't transfer my # & would have to keep the [redacted]#. Person on phone stated that I would have to "go back to **" & visit a Cricket store there to get the [redacted]# BACK. [redacted] hung up & said I could "try going to [redacted] to see what they could do as now the phone was "flashed". I demanded my money back (which she gave back to me in CASH) & a cxl of contract AND my phone to work. I got cash, did NOT get contract cxl, even though [redacted] assured me 3x it was & my phone was now not working. I went to a local [redacted] store where they tried to over-ride what she did to get phone working again, but they couldn't. (they saved my # but that's all they could save). I went to Walmart the next day & bought a new phone there & signed up for a plan w/them. I called [redacted] at Cricket to talk to a mgr (that's when I found out SHE was a mgr) & wanted to know WHY contract not cxl'd (I was getting texts stating I was enrolled for a $75/mth contract & my bill was due 9/12). [redacted] stated thatDesired Settlement: ...she DID cxl contract (she didn't) & phone was deactivated (it wasn't). She said to "ignore" any texts & not pay any bills. I stated this wasn't acceptable & I called Cricket 800#. It was found that she did NOT cxl contract or deactivate phone. They did. They wouldn't do anything else except to say if I was "upset" to "file a complaint". I stated I WOULD as I was out 5hrs of my time AND had to purchase a new phone to replace the one that was damaged.&70.05 for cost of new phone

Business

Response:

August 26, 2013

Review: I paid for a month of service with unlimited wifi service. I called numerous times because it would not work properly. I called and asked customer service would I be permitted to download a wifi app. I was told that was permissible. After I paid for the app I then began to receive messages that its use was not permitted. I called to complain to customer service and I explained that I had called before downloading the app. I was told there was nothing that could be done. additionally when I activated my service I was told that I would hae service the same day. Instead I was without service overnight and had to return to the store where it was purchased to have the issue handled.Desired Settlement: I would like a refund for the wifi service that did not work properly and the cost of my app. I would also like customer service to be better trained; and of english fluency that is understandable.

Business

Response:

August 8, 2013

Review: I canceled my service with cricket wireless (###-###-####) on May 26th the same day they automatically pulled 42.76 out of my account. I spoke to several different cricket reps they all stated I was going to get my money reimbursed they also stated there was a note on my account to help me get reimbursed if I called back. the last rep I spoke too said she couldn't help me because I had to cancel 48 hours before they pulled my money and hung up on me before I could even get another word out. So I'm being charge for a month of service I'm not using or don't need.Desired Settlement: I would like my 42.76 back

Business

Response:

June 11, 2014

Review: I have a medical condition that I need to have a phone with me in case of emergency, and so I called cricket to have a two year old phone activated. I used my (Direct Express Card) from social security to activate my phone over the phone with a cricket representative. For two hours we tried to activate the phone and it would not work, and so they ask me to take it to a cricket store to activate it. Around 7:45pm on October 3, 2014 I did just that. Cricket Wireless at Address: [redacted], FL 32839 Phone:###-###-####. They said it is nothing they can do about it because the phone is no good, and that I should get my money back and try and purchase a different phone. They tried for 20 minutes even with cricket on the phone with them. 8:20pm I came home and canceled my services and request my money back, they said they will not do it because I have no account with them and I use a top up card in which I do not know what that is. I have a copy of my bank statement from (SSI) and they listed cricket as a fraud company and closed that account with that card. They refuse to repay me back my money I given them on 10/03/2014.Desired Settlement: Either they give me back my money or hear from a lawyer and pay me back double plus lawyer and court cost.

Business

Response:

October 28, 2014

Review: I have the plan that is 5 lines for $100. My daughter lost her phone on July 4th, 2014, which was one of the 5 lines. I went to a cricket store to inform them that the phone was lost and they told me that I should wait to cancel the line until I had another phone to add or the new phone would not be included in the 5 lines for $100. They said when I get a new phone, bring in the new phone and they will just switch the line ending in [redacted] to the new phone with no interruption so the plan would stay the same. Today, I got a text from Cricket stating that my PIN number has changed and if I didn't change it, to call them. I called them and they informed me that someone has indeed changed the pin, but they could not tell me any information because I now do not know the pin to my own account. Today, I went into a Cricket store to put a phone on my account with the same number under the same "5 lines for $100" plan and they tell me that when the pin was changed, someone in California also disconnected the line ending in [redacted] and they are not able to add a new phone back in under that same plan. I informed them that it wasn't me and they repeatedy told me that under no circumstance with they give me the "5 lines for $100" plan. Mine will now ony be 4 lines for $100. I should not be responsible for Cricket letting someone else make changes to my account. I need my 5 lines for $100 plan back! I have also attempted to contact the call center and asked for a mailing address or email address that I can send a comlaint to, they claim they do not have one.Desired Settlement: I would like my plan on my account to be 5 lnes for $100 as it was before the fraud occurred, not 4 lines for $100.

Business

Response:

July 16, 2014

Review: Hello, I got my iPhone 5C from "old cricket", and 1.5 month ago switched from "old cricket" to the "new cricket", since then my visual voice mail stopped working, I have called Cricket customer service over 10 times, they opened a case for me but never fixed issue, case # [redacted]. Finally today they told me to go to a Cricket store so they can set up my visual voice mail, at the store they said there is nothing they can do, I called their customer service again and they put me on hold and hung up on me, I called again and asked for a manager but was told that no manager is available to take my call.I even called Apple but there is nothing wrong with the built in application in my iPhone. I hope someone can fix this simple issue from Cricket or have another solution for me.pin # for the account will be provided upon request.Thank you,[redacted]###-###-####Desired Settlement: new phone "if" they can not fix the visual voice mail on my iPhone.

Business

Response:

October 28, 2014

Review: I order 2 music muve phones for my kids using a month payment plan. When I went to return the devices, one of them had a small bubble on the side where the medal is located. I purchase this phone like this. However, the manager says she will not give a refund for the phone. This means I will have to purchase the phone through the payment plan even though there is poor service in my home. Also, my other phone has a small scrap on the side and she refused to return this item also. The return policy states I can return in like new condition within 30 days. Both of these phones are in like new condition. Supervisor of this store has refused to return these phones that do not work in my home and has poor service and is basically unusable in our home.Desired Settlement: I want to be refunded so I do not have to pay the month payments using the credit program they offer.

Business

Response:

February 28, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that she

bought two Cricket phones. She then attempted to return the phones, but was

told at the store that they would not accept the phones due to a small scrape

and bubble on the phones. Ms. [redacted] states that both of the phones are in like

new condition and requests that the store refund her money.

We apologize to Ms. [redacted] for any inconvenience or poor service she

felt she received. Cricket strives to provide excellent customer service and we

regret when that high standard is not met.

Regrettably, we cannot provide Ms. [redacted] a refund for the phones she

has previously purchased unless they fall within the store’s return period. All

returns and refunds are pursuant to the return policy for the location where

the product was purchased. Most stores accept returns within 30 days from the

purchase date. If Ms. [redacted] believes her current phones have a manufacturer

defect, we ask that she visit her nearest Cricket store for a warranty

evaluation.

We thank Ms. [redacted] for her communication and trust that this explanation

properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear Revdex.com.org.

Review: In Oct/Nov. 2012 I purchased a cell phone from cricket..I explained that I would need it for work mainly (field work)..the telephone was highly recommended to me at that time since I did not need it for facebook, Utube, etc..emails and calls mainly...I begin taking the telephone in for service after the first couple of weeks..I have gone to numerous cricket offices during the course of this time to no avail...finally an honest rep referred me to 87th and [redacted] (corporate office)..no one, NOT ONE REP had informed me of this office before....finally on 6/3/13 I took the telephone in and was CHARGED $20 S&H for a replacement telephone...the rep told me that my telephone was discontinued and that it was too bad that I could not afford a better telephone..I was most appalled and asked for the Manager that was not available..since that time I have taken this telephone in to several locations...the battery does not hold..when I called in to the corporate office and asked if I could trade this telephone in I was told NO...I am absolutely disappointed with the service, the telephone they recommended, the representativesDesired Settlement: I would like to receive a BETTER more upgraded telephone...the rep that sold me this telephone assured me that this phone would last me for a lenghty period of time (2 years at the least)...and to make matters worse I use the telephone more for emails and texts more then actual calls which consistently drop...if I make two short calls then my battery is dead..this is most dangerous being in the field and frequently in late evenings/night

Business

Response:

August 21, 2013

Review: I bought phones from Cricket wireless for my elderly mother & me so that she could call me from down stairs if she needed help, She has been very ill In Aug we agreed to buy phones and that Cricket would take the payments from a credit card for the monthly charge, they filled out the paper work for our phone rebates and turned on the phones. Just a few days went by and I started having a few problems with one of the phones, I also couldnt get it to unlock. I called up to the Cricket store and they told me to try and reset the phone and I did, it still wouldnt work. At that time they said I would have to bring the phone up and they would take a look at it and let me know if they could do anything. Because my mom couldnt be left alone it took me about a week to make it to the store. They checked the phone and agreed that it was not anything I had done, but that I would have to call the main office of cricket, and they would inform me on what I needed to do because it had been over 7 days. I was a bit upset because I just purchased the phones & packages and feel they should be replacing it, it was making things extremely hard and defeating the purpose of why I needed the phones, and more time wasted that I just didnt have. I did call them a few days later and they said I would have to mail the phone in and it would take a while. If I wanted it faster I would have to pay something like $20 for that. I needed phones now and I have been without a phone that I had paid for and would now have to go even longer. I wanted them to just return my money for the time I have been without my phone and turn the phone off. I felt like I was in some circus act that was going nowhere. Customer Services wasnt really there to help me, more to make me jump through as many hoops as possible.They explained to me that they couldnt return my money to my credit card; I could get credit only with cricket. I explained that I needed something yesterday and this wasnt meeting my needs at this time. At thisDesired Settlement: I think that they should refund my money for the rebates for both phones and for the time that I have paid for the 1 phone that wasn't working.

Business

Response:

December 1, 2014Revdex.com

Review: Cricket wireless has sold me a Samsung Galaxy 3 and it does not recieve text from certain numbers. The navigation is in op. they keep passing me from customer rep to customer rep. They keep blaming the inability to recieve txt on other peoples phones and services when mine is the only one not working.Desired Settlement: So I either want a total refund for the phone or I want a new phone. This is ridiculous.

Business

Response:

November 22, 2013

Review: I canceled my service with Cricket June 19, 2014 and switched to Boost Mobile. My Cricket bill was due on June 20, 2014 set up as auto pay thru my bank (5/3 Bank.) My Cricket bill is paid in advance and I tried to cancel the payment on line but the payment was already in process and could not be canceled. I contacted Cricket for a refund but was told Cricket does not give refunds. This sounds like fraud to me!!!Desired Settlement: I would like to get a refund of $111.99. There may be a $2.12 administrative fee, but that's fine. Just get me what I am due. I have overpaid other businesses but I always got a refund.

Business

Response:

July 11, 2014

Review: I purchased a phone online for a total of $152.47 on 5/18/13. Received the phone a week later and returned it on 5/24/13, the day after I received it, didn't activate or use, changed my mind after I bought it as I got a great deal from at&t so returned it immediately, never used or opened from box. The return policy, even the one online, says to 'pack equipment with its included accessories(charger,battery,etc) in original box, ship equipment to them within 30 days of the ship date for full refund"...FULL REFUND, returns should be sent to [redacted]. So when I called, 3 times total now, to find out what the hold up was, they said I didn't have a shipping confirmation, which they didn't require, so I sent it thru the post office, priority mail. They said I'd get my money, but only $86.47. Still haven't received a dime back, and it's been over 2 months now. They tell me the same story every time I call and say they'll put a rush on it. I'm sick of calling.Desired Settlement: I would like my full refund for $152.47, as promised in their own return policy they state a full refund, it's only fair, I never even opened it, it is sealed and brand new. If they wanted it sent with a tracking number or whatever, they should have put it in the return policy instructions. It is even on their website that you just need to return it in the original box in 'like new' condition.

Business

Response:

August 9, 2013

Review: I was charged for data when my phone was off. They are saying I used 13gb of data when I did not. I broke my phone and was without a phone for 24 hora and my days was used. I went into the cricket store on Monday November 10, 2014 to find out why my data wasn't working. The store I visited was on 122nd and Burnside st. The manager of my store told me it was my phone. I took my phone back which consists of me taking my sim cats or of my phone. I should not have been charged for data. They state that they have unlimited everything and this is a false statement they over charge you for data which is ate up without you being on the phone.Desired Settlement: I would like to be refunded for the months of service I was worth the company for. I don't want it credited because I am switching carriers at the end of this billing cycle. Therfore I would like $85 for my 1st month of service. $70 for the month of October including the extra $10 I had to spend on extra data so a total. I would like $80 for the month of November plus the $20 I spent on data. I would like this refined in a check or cash.

Business

Response:

December 2, 2014Revdex.com

Review: hola mi nombre es [redacted] la razon por la cual pongo este complaint es porque me enganaron como acostumbran hacer el problema es que queria cambiar mi telefono cell y la compania en la que estoy lo tenia mas barato en el internet y llame al numero que tienen en la pagina y hable con el vendedor y me dijo que el me podia rebajar $10 mas aparte del descuento y $5 mas por poner mi cuenta con pago automatico y le dije a ok pero yo quiero el telefono solo sin linea pq ya yo tengo linea con ellos me dijo que no que era obligado vendermelo con una linea pero que no tenia nada que ver q ya cuando me llegara el telf no lo activara que cuando me llegara solo lo llevara a una tienda de cricket y ellos me remvolsaban los $50 del plan que el me vendio sin yo necesitar cosa que no era cierta tambien nunca me mando un numero de confirmacion ni un link que tenia que enviarme pq con la compra de ese telefono estan dando un cover free me puso mal la direccion y tube que gastar mi tiempo y gasolina en irlo a recojer cuando el telf llego ya llego con la tarjeta sim dentro del telf es decir q nada mas de encender el cell a ver si funcionaba bien se activo y tambien me cobro $15 de activacion en la tienda cuando lo lleve me dijeron que ellos no me podian devolver los $50 de la linea pq ellos no me la habian vendido habia sido por internet el vendedor me dijo que tenia 1 mes pa devolver en caso de algun problema y que era totalmente gratir el return cosa que fue cierta tube que pagar $17 de envio y cuando los llamo para decirle que me cobran el retun me dicen que eso ya no es problema de ellos me dieron un numero y asi me tenian de aqui para alla por eso les estoy escribiendo porque quiero que me devuelvan hasta el ultimo centabo que gaste ya que es mi dinero y no me lo regalan espero me puedan resolver este problema o si no decirme a donde dirigirme para que me ayuden gracias [redacted]

Desired Settlement: lo unico que quiero es mi dinero para atras completo hasta lo que gaste en el envio porque ellos por tal de vender un producto enganan a las personas y despues no les importa nada pq no es su dinero el que se pierde por eso les voy agradecer infinitamente que me ayuden.

Business

Response:

May

16, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to complaint filed by [redacted] regarding a

refund for Cricket service. In Ms. [redacted]’ complaint, she states that she was

told she would get an instant $10.00 rebate as well as a $5.00 discount for

signing up for Automatic Bill Pay. Ms. [redacted] intended to purchase the phone as

an upgrade but the customer service agent stated it could only be sold for a

new activation. Ms. [redacted] states that she never received a confirmation email

for her order, and the phone was delivered to the wrong address. Ms. [redacted]

states that she returned the phone, and paid $17.00 in shipping costs to send

it back. Ms. [redacted] is requesting a refund for everything that she paid.

We

apologize for any inconvenience or poor service Ms. [redacted] felt she received.

Cricket strives to provide excellent customer service at all times, and we

regret if that high standard is not met.

We

contacted Ms. [redacted] on May 15, 2013 and spoke to her about her complaint. In

reviewing her account we were able to see that Ms. [redacted] received a refund

for the device, but did not receive a refund for the month of service paid. We

advised her that we owe her a refund in the amount of $66.00, however we are

unable to refund for shipping and activation costs per Cricket’s Return Policy.

Ms. [redacted] understood and accepted our offer.

A

refund in the amount of $66.00 was processed on May 15, 2013 with the

confirmation number [redacted]. It takes 3-5 business days for the refund to

process back to Ms. [redacted]’ credit or debit card. We provided this information

to Ms. [redacted] and she was pleased with the resolution.

We

thank Ms. [redacted] for her communication and we trust this action resolves her complaint.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: My phone was stolen. I Need a refund of $11.02 (I actually need a refund of 25.00). Purchased a $25.00 card at [redacted] but had to purchase another $25.00 online to activate the phone. Then I added the $25.00 card to my account to pay for the next month. While using the supposed free unlimited internet that was advertised with the phone, I was charged 13.98 off of the $25.00 I had on my account for the next month. I called them about the issue and they claim "They don't give refunds". What? I never read or signed anything that said they could charge me for something that was advertised to be free. I am sure no matter what there terms are thay can not advertise for free and then charge for it and then say "we don't give refunds", just like the person who stole my phone dose not give refund eather! 1. They gave false information on there advertisement. 2. They charged me for what they said was free.Desired Settlement: I would like a refund of $25.00 for payment for the next month that I did not receive any service for.

Business

Response:

July 26, 2013

Review: On 03/29/2013 I was charged a total of $219.02 which covered service from 03/29/13 - 04/30/13 and the price of a new phone.On 05/03/13 I went to a local reseller to lower my plan to the $50/month rather than the $70 because I no longer required as much data, but instead of being charged the lower rate, I was told that I "owe" another $86, this covers my "Bill owed, overdue charges, and a SERVICE CHARGE (to pay the bill)" I was told that my bill will drop next month. To me this sounds as though I am not pre-paying for service and in fact am being double charged for the same month of service that I had paid for the previous month. Upon calling their billing support, I found out that there had been a credit placed on the next months bill. I also found out that within the 15 minutes it took for me to arrive back home that I had magically used 50% of my data plan. When I asked support about this I got some huge run around about how I used that amount between the dates of April 28 and May 3rd. I find this interesting because I do not use anything on the phone that requires data, when I do it is connected to my home wifi. Support told me that this is from when I use the browser (I don't) looking at the data tracker on the phone I see a total of 26.00 MB of data usage, with the number one application being my text messages (unlimited according to plan). When I brought my concerns up with support, I was given a whole different kind of run around. I finally hung up with support because I could see this was not going anywhere (Indian call center). My biggest issue right now is the data, how is it that traffic that I used last month showing up on this months service? Why is it that a whole month I used only [redacted] but now in just a few days I have used [redacted]? I do not even use the phone for anything other than texts and phone calls, all of which are unlimited according to the plan.Desired Settlement: I would like to see business practice changed. I would like to be given the option to receive a refund on the spot and not have it applied to the next months bill, since this is not a contracted service I feel like this is entrapment to get me to use more service that I may potentially not want. I would like to have my data wiped clean since I am positive I have not used more than approx. 26 MB and not the [redacted] reported. We should not have to pay a "Service charge" of approx $3 to pay bill

Business

Response:

May 15, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding data usage. In his complaint, Mr.

[redacted] states that on May 03, 2013, he visited a Cricket store to lower his

monthly plan to a $50.00/month rate plan as he no longer required as much data.

Mr. [redacted] states that instead of being charged the lower monthly rate, he was

charged for next month’s services plus overdue charges. Mr. [redacted] was then

advised that a credit had been placed on his account to cover his next bill.

Mr. [redacted] then called into customer service to inquire about his data usage

and was told that he had already used 50% of his monthly allotted data. Mr.

[redacted] states that this is impossible due to the fact that he only sends text

messages and does not use applications that require data. Mr. [redacted] requests

the option to be refunded on the spot and that his data for the month of May be

reset. Mr. [redacted] also is inquiring about the $3.00 in store payment

processing fee.

We apologize to Mr. [redacted] for any

inconvenience or poor service he felt he received.

After reviewing Mr. [redacted]’s account, we

show that on May 03, 2013 his rate plan was lowered from the $70.00/month Muve

smartphone plan to the $50.00/month Muve smartphone plan. This rate plan change

was effective immediately and the lower cost of this plan will be reflected on

Mr. [redacted]’s next bill due date of June 01, 2013.

Cricket’s mobile data has always been sold

with a specific amount of full-speed data access and unlimited reduced-speed

data access. The amount of full-speed data is noted for each rate plan in its

list of features. Mr. [redacted]’s rate plan comes with 1GB of full speed data per

month. When Mr. [redacted] uses all of the full-speed data he has purchased within

a paid service period, Cricket doesn’t cut him off. Instead, we allow him to

continue using reduced-speed data for the remainder of his service period.

Reduced-speed data gives him access to all the same applications and services

as full-speed data but at slower speeds. A review of Mr. [redacted]’s account

shows that as of May 15, 2013, he has used 50% of his monthly allotted data

allowance. When Mr. [redacted] changed his rate plan, his monthly full speed data

allowance was lowered from 5GB/month to 1GB/month. The data measurement shown

on Mr. [redacted]’s account is correct. If Mr. [redacted] feels that his monthly data

allowance is inadequate or that he is using it very quickly, he can upgrade or

change his rate plan at any time to accommodate his needs.

A $3.00 processing fee is charged at full

service Cricket store locations for payments made. If Mr. [redacted] wishes to

avoid this fee, there are several options in which he can pay his bill each

month.

Automatic

Bill Payment

With this option, Cricket automatically

deducts the account balance from the customers’ credit card, debit card, or

bank account each month. There is no payment

fee associated with this method. To sign

up, contact a Vesta payment specialist at [redacted] or Cricket customer

service at [redacted].

On

Device

Payments can be made using the My Account

application directly from their Cricket phone. Go to My Account via the mobile

web or tap on the My Account icon (looks like a money bag) on the phone’s home

screen and click “Pay My Bill.” There is

no payment fee associated with this method.

Online

Payments

Payments can be made through the My Account

section of mycricket.com. There is no payment fee associated with this method.

Automated

System

Make a payment using a check or credit card

by dialing [redacted]. This is

service is available 24 hours a day and subject to a $2 processing fee.

Authorized

Payment Locations

Most authorized payment locations only

accept cash payments. Full Service

Cricket Stores accept cash, credit or debit cards, or checks. Payments are subject to a $3 processing fee.

Mail

A personal check or money order can be

mailed to the following address:

Cricket Communications

Processing of mail payments can take 7-10

business days before the payment posts to the Cricket account. To help ensure timely payment processing,

please write the Cricket account number on the check or money order. There is no fee associated with this payment

method.

We are unable to fufill Mr. [redacted]’s request

to reset his data usage for his current bill cycle; however a credit of $32.50

was applied to Mr. [redacted]’s account as a courtesy for his inconvenience.

We thank Mr. [redacted] for his communication

and we trust that this action resolves his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: I purchased a new muve music phone from cricket after the one I had for two months started malfunctioning (same thing btw)they wont play music.customer service was a jokeDesired Settlement: either refund or replacement

Business

Response:

May

13, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a complaint filed by [redacted]

regarding Cricket service. In his complaint, Mr. [redacted] states that he

purchased a new Muve Music phone from Cricket after the one he had for two

months started to malfunction. He states that both devices would not play

music. Mr. [redacted] is requesting a refund or replacement for his device.

We

apologize for any inconvenience or poor service Mr. [redacted] felt he received.

A

representative from our technical support team attempted to contact Mr.

[redacted] on May 9, 2013 and again on May 12, 2013. We were unable to reach Mr.

[redacted] to discuss his complaint in detail, or complete any troubleshooting.

We recommend that if Mr. [redacted] continues to experience a problem with his

Cricket phone to visit his nearest Cricket location or call [redacted] for

assistance.

We

thank Mr. [redacted] for his communication and we trust this explanation resolves

his complaint.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: Unfair agreement concerning insurance that wasn't worth anything when taken out.

Cricket offered insurance on a cell phone for $5.00 a month. The phone was lost after about a year. Went to Cricket to make a claim. Was told that the deductible was $70.00 and would be provided a refurbished phone. Anyone can walk into a Cricket store and buy a new one for $79.00! That is highway robbery. Would have been glad to pay a $25.oo deductible.Desired Settlement: It would only be fair to seek a refund of the money paid on insurance that was not worth anything at the time it was taken out.

Business

Response:

October 24, 2013

Review: I entered into a no-contract telephone service in October of 2013. I pay $54.00 a month to Cricket Communications for a contract free phone service. The money is payed electronically from my bank every month. This month (January) my phone, which is used by my daughter who lives in [redacted] stopped working. I had to call Cricket communications support line four times, and was given a complete run-around by support staff. I was placed on hold one time for twenty-minutes and was forced to hang-up when no one came back to me. Another time I was transfered to(of all things a support person with [redacted]) the young lady was unable to tell me what had happened or how it was she got my call. Another person from Cricket told me that they had no proof of ever having received my check for payment. I informed him that I was looking at the check that had been cashed and stamped by Cricket Communications,well prior to the payment being due. He stated there was nothing he could do for me and advised me to email a copy of the check to him so that at some point he could begin some type of search for the payment. With regard to my daughter being without a phone he offered his apologies and said, this is how it has to be until they could verify that the payment had been made. This is completely unacceptable. This telephone is a life line between my daughter and I and the payments for it are made well prior to the actual due date, and now owing to the incompetence of this company my daughter will be without a phone for five days or more. Please help me.Desired Settlement: I would like my complaint to be a matter of public record so that other consumers considering business with the Cricket Communications Company will think twice prior to entering into business with them.

Business

Response:

January 28, 2014

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Description: TELEPHONE COMMUNICATIONS, TELEPHONE COMPANIES, CELLOPHANE & CELL MATRLS & PRODUCTS, CELLULAR TELEPHONE SERVICE & SUPPLIES

Address: 201 Smithfield St, Pittsburgh, Pennsylvania, United States, 15222

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