Cricket Communications Inc

Review: Filed a claim through my cellphone insurance on 5/21/14. I received the new phone 5/22/1980. The phone originally costed approx $600. My deductable was $200 for the replacement. When I called to activate replacement phone [new from Cricket - Esecuritel], my insurance we deleted by customer service represented, not by my request. Customer service rep refused to fix problem by phone. If I did not call back to make sure my insurance was still active, I could have been responsible for paying for a new phone that is approx $600 all over again. Issue still not resolved. This is a nice scam and good way to keep forcing people to purchase new phones when they are unaware there is no longer insurance on their account. Then when something happens, its too late.Desired Settlement: Insurance placed back on my account. In addition, customers should have to request insurance be removed unless it is a used phone. In that case, agent should notify member that insurance will not cover used phones.

Business

Response:

June 13, 2014

Review: Number one.) I was told by Cricket if I did direct pay from checking, my cost would be $30.00 instead of $35.00 a month. I kept getting charged $35.00. I tried to resolve this with customer service. Even called CDA Cricket Store. I was told to leave return phone number for a call back. I did not recieve that call.Number Two.)Finally getting fed up, I contacted Cricket Customer Service on May 17th. I ask to have service cancelled and would I have service through the 19th. I'm paid up til then. QUOTE "YES THAT IS RIGHT YOU'LL HAVE SERVICE TIL THEN" UNQUOTE As soon as conversation ended, phone was SHUT OFF.Desired Settlement: I want compensated for the difference between the $35.00 / $30.00 while with Cricket, also for time paid for that was taken from me. Again, I want compensated for the pictures lost that are stuck on phone. Several of my granddaughter graduating.

Business

Response:

June 2, 2014

Review: I purchased a cell phone, the HTC one. Unfortunately it was stolen and I had to file an insurance claim and pay a 140.00 deductible. They sent me just like it, however, it wouldn't keep a charge, it got very hot when you put it on the charger, my wireless internet kept attempting to connect by itself, I couldn't calls or text. I went into the store and they said another phone would be sent to me just like it. They said it was a discontinued phone because of the defects . That phone however was doing the same thing. I put it on the charger and when I went to pick up the phone, it burned my hand because it was so hot and I immediately dropped it cracking the screen. I called the insurance and they said I had to pay another 140.00 to get another phone. Mad as hell. I paid the 140.00 only to get another phone that gave me the same problems only more. I went into the store located at 8383 Westheimer, explaining to the reps the problems that the phone was giving me. I was told I had to contact customer service. Customer service told me I had to contact the insurance, the insurance told me I had to contact the warranty department and the warranty department never answers. For almost 2 weeks, I have been getting the run around trying to get the phone issue resolved. Yesterday I couldn't make or receive calls and text for 2 1/2 hours. This is completely unacceptable. Why are they still issuing a phone that they discontinued due to defects to customers. Why am I getting the run around to get my issues resolved. I pay my monthly bill every month for a phone that I can't even use. When I went into the store, there was another customer with the same phone having the same issues that I am having. I work too hard for my money to just waste money. I paid 140.00 twice in less than a month only to get another defective phone that they no longer sell because there are too many defects and issues. This is very poor customer service. CRICKET NEEDS TO RESOLVE THIS ISSUE ASAP!!!!Desired Settlement: replace my phone with similar phone or refund me my money for both insurance deductibles and my phone. stop sending me a defective phone that you no longer sell because of the defects.

Business

Response:

June 4, 2014

Review: I canceled my service with Cricket June 19, 2014 and switched to Boost Mobile. My Cricket bill was due on June 20, 2014 set up as auto pay thru my bank (5/3 Bank.) My Cricket bill is paid in advance and I tried to cancel the payment on line but the payment was already in process and could not be canceled. I contacted Cricket for a refund but was told Cricket does not give refunds. This sounds like fraud to me!!!Desired Settlement: I would like to get a refund of $111.99. There may be a $2.12 administrative fee, but that's fine. Just get me what I am due. I have overpaid other businesses but I always got a refund.

Business

Response:

July 11, 2014

Review: I have the plan that is 5 lines for $100. My daughter lost her phone on July 4th, 2014, which was one of the 5 lines. I went to a cricket store to inform them that the phone was lost and they told me that I should wait to cancel the line until I had another phone to add or the new phone would not be included in the 5 lines for $100. They said when I get a new phone, bring in the new phone and they will just switch the line ending in [redacted] to the new phone with no interruption so the plan would stay the same. Today, I got a text from Cricket stating that my PIN number has changed and if I didn't change it, to call them. I called them and they informed me that someone has indeed changed the pin, but they could not tell me any information because I now do not know the pin to my own account. Today, I went into a Cricket store to put a phone on my account with the same number under the same "5 lines for $100" plan and they tell me that when the pin was changed, someone in California also disconnected the line ending in [redacted] and they are not able to add a new phone back in under that same plan. I informed them that it wasn't me and they repeatedy told me that under no circumstance with they give me the "5 lines for $100" plan. Mine will now ony be 4 lines for $100. I should not be responsible for Cricket letting someone else make changes to my account. I need my 5 lines for $100 plan back! I have also attempted to contact the call center and asked for a mailing address or email address that I can send a comlaint to, they claim they do not have one.Desired Settlement: I would like my plan on my account to be 5 lnes for $100 as it was before the fraud occurred, not 4 lines for $100.

Business

Response:

July 16, 2014

Review: This is about [redacted] (Now Cricket Wireless)'s Refer-a-friend program. I followed the rule and had 8 of my friends signed up the service and redeemed the "referral codes", back in March and April. According the rule, I'm supposed to get $25 credit for each referral, 60 days after the referral code was redeemed. Here's the referrals codes and the dates of the $25 credit were supposed to be applied to my account. This information has been verified with Cricket Wireless online customer service.[redacted] - $25 credit applied applied 5/10 [redacted] - $25 credit applied 5/10 [redacted] - $25 credit applied 5/9 [redacted] $25 credit applied 5/9 [redacted] - $25 credit applied 5/22 [redacted] - -$25 credit applied 6/5 [redacted] $25 credit applied 6/7 [redacted] - $25 credit applied 6/7 However, none of these has been posted to my account. I've talked to 5 online service agents about this issue on 6/22, 6/27, 7/2 and 7/9. Each time, they claimed a new "escalated" case has been opened and I should expect all my referral credits very soon. But nothing has been done. They've opened these cases for this: [redacted] and [redacted].Desired Settlement: A total of $200 credit ( 8 of $25 referral credit) to be applied to my account [redacted]) and one month of free service.

Business

Response:

TO: [redacted]

FROM: [redacted] Customer Support, Cricket Wireless

DATE: July 15th, 2014

SUBJECT: Revdex.com Complaint Number # [redacted]

Hello [redacted]

I received your Revdex.com complaint regarding a dispute stemming from our Refer-a-Friend promotion. I apologize for the difficulty in obtaining information regarding this referral credit and the time invested in contacting us for a resolution.

Upon review, each of the referral codes listed in your Revdex.com complaint has been credited $25 to the correlating wireless account. Below you will find the findings of our investigation.

Based upon our investigation, each of the referral codes were utilized by another party and have received or will receive the Refer-a-Friend promotional credit to their wireless account.

Again, I apologize for any inconvenience you have experienced as a result of this issue and regret that this information was not relayed to you sooner. We do appreciate the opportunity provided to address this matter.

Should you need further assistance with this matter, please feel free to contact me.

Very truly yours,

CC: Revdex.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I ordered a new phone online and when I got it, it wasn't what I expected so I planned on returning it. I had called cricket but could not get a live person to answer the phone, chatted with 2 people on the cricket website, and went to the cricket store and not one single person could tell me how/where to send the phone for a return. I went on cricket website and found an address on where to ship returns. The only info I was told was that I would receive a refund within 10 business days. It has been over 10 business days and not one word on my refund. I called and called and called cricket and all I did was get transferred from one department to the next. Nobody could tell me anything about my refund! I spent hours on the phone trying to figure out where my $340 was! I tried to call the place on where I shipped it but it just rang and rang. I also tried to find the ceo or president but no such luck. All I want is my money back for the phone I returned. I will be canceling my service and never coming back to cricket again! How do you work for cricket and not know anything?! This is such a huge scam! Very shady and unprofessional! All I want is my money back. I think that's fair since I returned the phone. I had to file a dispute with my credit card company because I refuse to pay for that.Desired Settlement: All I want is my full $340 back! I can tell you when and where I shipped the phone back and give a usps tracking number. I also had to pay $7 for shipping so I want reimbursed for that shipping cost, too.

Business

Response:

August

14, 2014

Revdex.com

Review: When I went to a cricket store to activate this phone I was told they do not handle this type.the person I got the phone from told me that cricket only needs you to activate it, he was wrong.so after buying 1st 35 dollar plan leaned thru calling cricket they had to redo the account for me & after doing so I had to spend another 35 dollars to activate the account. this took hours to get done and later I received a message over the phone that my account would expire on the 31st of Oct. This was not the case and to use talk or text had to pay an additional 35 dollars. They also claim no record of the previous phone number this phone had nor any indication that this account was credited with the earlier 35 dollar payment. the number I received the message from was ###-###-####. the very place I had talked to earlier who by the way gave me corp number of [redacted] that turned out as an invalid number. Clearly this company has dropped the ball as it's personal seem unable to quickly or accurately assist customers since a family member spent all day activating 2 new phones to paygo with cricket. What I would like to see done, My account credited with the 35 dollars I payed extra & their personal to be better trained in assisting customers. I am already considering changing to another service as I do not need this kind of amateur service.Desired Settlement: I do not think a settlement is possible with cricket. I tried to get the 35 credit but ended up with a useless message stating my account would expire on the 31st of Oct. Which was clearly a lie since service stopped on the 2nd of Oct on the unlimited talk/text.

Business

Response:

October

13, 2014

Revdex.com

Review: If you go on their website and use another carrier phone it says it will work, but this is far from the truth. It says my specific phone based on the IMEI number that it can get up to 4g. This is not possible because the antenna in the phone are not compatiable with their network. I created a case on Sept 9th I was told I would be called back. This did not happen.Desired Settlement: On Sept 24th I got a 25 credit. I was told another case would be opened. Another week has gone by and nothing. Now Im being told that it the fact im 2.2 miles from a tower. But I know someone with an ATT phone that gets 4g here. Cricket doesnt want to admit they are wrong. Im going to get a new phone, but I think I should get my money back for the full month since their website made false claims. Im now out $250 because I had to buy a different phone. Also I think I should be eligible for a free phone like I was a new customer because I thought my phone would work. This is the reason I didnt accept that offer at the given time based on FALSE information.

Business

Response:

October

13, 2014

Revdex.com

Review: Hello, I got my iPhone 5C from "old cricket", and 1.5 month ago switched from "old cricket" to the "new cricket", since then my visual voice mail stopped working, I have called Cricket customer service over 10 times, they opened a case for me but never fixed issue, case # [redacted]. Finally today they told me to go to a Cricket store so they can set up my visual voice mail, at the store they said there is nothing they can do, I called their customer service again and they put me on hold and hung up on me, I called again and asked for a manager but was told that no manager is available to take my call.I even called Apple but there is nothing wrong with the built in application in my iPhone. I hope someone can fix this simple issue from Cricket or have another solution for me.pin # for the account will be provided upon request.Thank you,[redacted]###-###-####Desired Settlement: new phone "if" they can not fix the visual voice mail on my iPhone.

Business

Response:

October 28, 2014

Review: I have a medical condition that I need to have a phone with me in case of emergency, and so I called cricket to have a two year old phone activated. I used my (Direct Express Card) from social security to activate my phone over the phone with a cricket representative. For two hours we tried to activate the phone and it would not work, and so they ask me to take it to a cricket store to activate it. Around 7:45pm on October 3, 2014 I did just that. Cricket Wireless at Address: [redacted], FL 32839 Phone:###-###-####. They said it is nothing they can do about it because the phone is no good, and that I should get my money back and try and purchase a different phone. They tried for 20 minutes even with cricket on the phone with them. 8:20pm I came home and canceled my services and request my money back, they said they will not do it because I have no account with them and I use a top up card in which I do not know what that is. I have a copy of my bank statement from (SSI) and they listed cricket as a fraud company and closed that account with that card. They refuse to repay me back my money I given them on 10/03/2014.Desired Settlement: Either they give me back my money or hear from a lawyer and pay me back double plus lawyer and court cost.

Business

Response:

October 28, 2014

Review: I have been with cricket for years. Not sure how many exactly but our business relationship has lasted since 2009 with no problems until now. I recently (Oct 8 2014) purchased a new phone from the website. I received the phone and used it for about two weeks before I realized that it was defective (not receiving phone calls, not able to press any buttons while in a call or checking visual voicemail, not able to end the call.) I rely on this phone 100% for my job and I am LOSING MONEY because of these problems. Went into a store to get a replacement and the rep said that they have a 7 day return policy and that I needed to contact the warranty department which I did. The 4 hours I spent on the phone (the majority of which, over 110 minutes, was spent on hold. I spoke to two people who claimed to be supervisors however I only caught the name of one of them who said his name was [redacted] and his employee ID was [redacted] May or may not have been true. He also said he was the highest I could escalate which is not true because the previous supervisor had told me he was going to transfer me to his super. Just befor I was hung up on. The warranty department gave me two options, neither of which are feasible for me. One involving me sending the phone in and the other involved me putting 100$ down so they could send me a new one. I am struggling to get by at the moment and as both of those options would end up costing me money, neither of them is reasonable for me. This is not right. I informed them that I am not able to receive work calls and that I am on the verge of filing a complaint due to loss of wages because they sold me a faulty phone and wouldn't replace it. They told me that the reason I am in this situation is because I didn't catch the fault in time (7 days) which is not even reasonable!!!! I am absolutely enraged at this company for their deplorable customer service. I am not the type to complain but these people are now affecting my livelihood.I need this resolved ASAP please.Desired Settlement: I want a new phone without being totally phoneless, and without putting down a friggin deposit. I already paid for the phone and I didn't make them wait to receive my payment, I shouldn't have to wait to receive the FULLY FUNCTIONAL PHONE THAT WAS ADVERTISED ON THE SITE WHICH I PAID FOR. I am going to the courthouse tomorrow.

Business

Response:

November 20, 2014Revdex.com

Review: I was charged for data when my phone was off. They are saying I used 13gb of data when I did not. I broke my phone and was without a phone for 24 hora and my days was used. I went into the cricket store on Monday November 10, 2014 to find out why my data wasn't working. The store I visited was on 122nd and Burnside st. The manager of my store told me it was my phone. I took my phone back which consists of me taking my sim cats or of my phone. I should not have been charged for data. They state that they have unlimited everything and this is a false statement they over charge you for data which is ate up without you being on the phone.Desired Settlement: I would like to be refunded for the months of service I was worth the company for. I don't want it credited because I am switching carriers at the end of this billing cycle. Therfore I would like $85 for my 1st month of service. $70 for the month of October including the extra $10 I had to spend on extra data so a total. I would like $80 for the month of November plus the $20 I spent on data. I would like this refined in a check or cash.

Business

Response:

December 2, 2014Revdex.com

Review: I bought phones from Cricket wireless for my elderly mother & me so that she could call me from down stairs if she needed help, She has been very ill In Aug we agreed to buy phones and that Cricket would take the payments from a credit card for the monthly charge, they filled out the paper work for our phone rebates and turned on the phones. Just a few days went by and I started having a few problems with one of the phones, I also couldnt get it to unlock. I called up to the Cricket store and they told me to try and reset the phone and I did, it still wouldnt work. At that time they said I would have to bring the phone up and they would take a look at it and let me know if they could do anything. Because my mom couldnt be left alone it took me about a week to make it to the store. They checked the phone and agreed that it was not anything I had done, but that I would have to call the main office of cricket, and they would inform me on what I needed to do because it had been over 7 days. I was a bit upset because I just purchased the phones & packages and feel they should be replacing it, it was making things extremely hard and defeating the purpose of why I needed the phones, and more time wasted that I just didnt have. I did call them a few days later and they said I would have to mail the phone in and it would take a while. If I wanted it faster I would have to pay something like $20 for that. I needed phones now and I have been without a phone that I had paid for and would now have to go even longer. I wanted them to just return my money for the time I have been without my phone and turn the phone off. I felt like I was in some circus act that was going nowhere. Customer Services wasnt really there to help me, more to make me jump through as many hoops as possible.They explained to me that they couldnt return my money to my credit card; I could get credit only with cricket. I explained that I needed something yesterday and this wasnt meeting my needs at this time. At thisDesired Settlement: I think that they should refund my money for the rebates for both phones and for the time that I have paid for the 1 phone that wasn't working.

Business

Response:

December 1, 2014Revdex.com

Review: I had a top-up account with this number [redacted] I made two payments in April 11, 2013 at 8:51 am. One payment was 49.72 and the other was 55.25. I went to the store on April 22,2013 to get a new phone. The clerk informed me that I could not get my money back or it was not switching over and I would have a new phone number I said No. But changed my mind went right and I bought the new phone and she gave me the same number. So I say I just wait and get home to look on my account on internet see if it had showed there since I had that same number. No it was not there the whole account profile was wiped out immediately. I have receipts that was sent to my email as confirmation on payment also bank statement which my girlfriend paid from her account I have her ready to give her information. We both also tried contacting them but it's nothing they can do. I don't think these people should be able to take ANYBODY'S hard earned money and keep it they need to give refunds.Desired Settlement: I would like my money back

Business

Response:

May 22, 2013

Review: I tried to make an online purchase on July 10, 2013 for an upgrade on my phone. At the time of my purchase it looked as if everything had processed correctly, but I was told that the order did not process correctly by someone from Cricket after not receiving my phone a couple of days after the order was placed. So I was told that my money which was $86.39 would be credited back to my debit card in 3 - 5 business days.It is now July 24, 2013 and I still have not received my refund or the phone. My bill is paid in full which is on a prepaid basis so I do not know why it is taking so long for me to receive my refund.Just an unhappy customer. :([redacted]Desired Settlement: I just want my money back that I purchased for the phone that I did not receive: $86.39

Business

Response:

July 31, 2013

Review: Purchase a new phone and prepaid (jointly) for telephone/internet services via online. Have called multiple times and went to several Cricket store locations even Corporate. I even have a ticket number issued but I continuously receive excuses daily for not wanting to provide the services I paid for.Desired Settlement: I would like for Cricket to look into the issue. Fix it. And render the service I paid for.

Review: I bought a galaxy s4 I spent 650 plus 268 in acesories for the phone the 2nd day I had the phone the screen stoped workin this is my work phone so I lost that day of work and the next day because I could not get schedualed I spent 6 to 8 hrs on the phone with cricket and [redacted] trying to get the phone replaced because I also pay 9.99 a monthy 4 insurance they repeatedly bounced me from person to person repeatedly hung up on me and they sent me on a dummy mission a 40 minute drive to the upPer darby criCket store where I sat 45 mins just to be told they had no phones in stock so after another 3 hrs on the phone having problems with because the phone is two new no one wants to honor the warentee well [redacted] PROMISED ME ON THURSDAY THE 12TH THAT A PHONE WAS BEING SHIPPED NEXT DAY DELIVERY well it is now tuesday and cricket I cant never get threw to a operater ive spent at least 4 hrs finaly got transfered to [redacted] and they told me my claim was denied it had to go threw cricket online my boss told me I am going to be laid off if I cant have a phone figured out in the next few days I had my old phone turned back on but it has so manyproblems I am going to be fired and lose my place to live because [redacted] PROMISED ME IT WAS HANDLED I WAS ROBBED OF 8509 PLUS DOLLARS AND GIVEN A DEFECTIVE PRODUCT NOONE WILL HELP ME ON THE PHONE OR IN STORE THIS HEARTLESS CORPORATION I HAVE USED YOU GUYS SINCE 08 GIVEN YOU THOUSANDS OF DOLLARS AND NOW IVE LOST 5 DAYS IN WAGES AT 150 A DAY AND IM STUCK WITH 2 PEICE OF JUNK PHONES MY 2 YEAR OLD BARELY WORKING ONE AND A 700 DOLLAR PAPER WEIGHT YOU MADE A VERBAL CONTRACT WHEN THE SECOND TIME I FILED A CLAIM AFTER THE FIRST TIME IT WAS DENIED BY SAYING IT WAS ACCEPTED AND ON THE WAY BY NOT TELLING ME IT WAS DENIED YOU HAVE JUST COST ME MY JOB AND MOST LIKELY MY HOME I HOPE YOU KNOW YOU RUINED MY LIFE IM SITTING HERE A GROWN MAN WEEPING LIKE A CHILD I NEED REIMBURSMANT OR HELP I JUST WANT MY WORK PHONE OPERATIONAL..U RUINED MY LIFE CRICKET AND [redacted]Desired Settlement: I NEED MY PHONE REPLACED A WHITE GALAXY S4 AND SOME TYPE OF CREDIT BECAUSE IVE LOST OVER $1000 BECAUSE OF THIS HEARTLESS CORPORATION CRICKET AND [redacted] RUINED MY LIFE THEY WILL STEAL YOUR MONEY AND GIVE U BROKEN PHONES AND NOT FIX THE SITUATION AND KEEP CHARGING YOU 4 IT I HOPE SOME ONE FROM HIGHER UP THE CRICKET FOOD CHAIN SEES THIS AND DOES SOMETHING PLEASE I NEED TO WORK I SPENT EVERY $ I HAD WITH U I CANT AFFORD RENT NOW AND HAVE NO MONEY TO GET A PHONE FROM ANOTHER COMPANY PLEASE HELP

Business

Response:

September 30, 2013

Review: I recently took my iphone 5c to cricket 8/8/14. I swiped my card in the amount of 95.69 and all was okay and the phone was activated in Cricket's name.

I got a charge in the amount of 95.69 today, placing my account in the negative with a balance of -87.88. I have called this business 12 times with no response. The number on the receipt is ###-###-####. I have also chatted with Cricket, and they told me nothing was reversed or withdrawn which is a lie. I want this transaction reversed. I have the emails from cricket, and the receipt that says it was debited and approved 8/8/14. My account is in the negative I want this fixed asap.Desired Settlement: I want a refund. A reversed transaction.

Business

Response:

August 28, 2014

Review: Before purchasing a phone or signing up with cricket service we were assured by crickets in store staff and phone staff the phone would call the 867 area code. After a month of complaints their solution to the issue was to disclude the 867 area code from their service area. We were then told we had to pay extra for their international calling, after doing so we were still not able to call the 867 area code. We were then told we could go to the store and return the phone for what we paid for it and what we paid for the service we never received. We then went to the store location and were told they would not return it and were threatened by staff using physical posturing. Upon paying the bill early today (11/24) we cut off the international calling service which should end on 11/29 which still does not call the 867 area code. They then cut off the service that has already been paid for until the 29th upon calling about this we were told we had to pay another month for this service that we already paid for.Desired Settlement: Refund for phone and all services and fees agreed to by cricket, that after months we still have not received. Everything we have paid them!

Business

Response:

December 15, 2014Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: N/A

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding service and fees refund. In his complaint, Mr. [redacted] states that before he purchased his phone and service with Cricket he was assured he could call area code 867. He claims that after he complained for a month, he was advised that the solution to his concern was to pay extra for the international calling plan, but still he was unable to call area code 867. He states he was told he could return the device and that the service payment would be refunded, but at the store he received unprofessional service, and he was denied any refunds. Upon paying the bill on November 24, 2014, he cancelled the international calling which ended on November 29, 2014. He claims the services were disconnected because he was required to pay an additional international feature charge even though he already had paid. Mr. [redacted] is requesting a refund for the device and all services and fees.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.

Our Cricket International Plan includes unlimited calling to landlines in 35 countries. However North West Territories are not included. The 867 area code belongs to the North West Territories (NT].

In addition, per Cricket’s Terms and Conditions, Cricket provides a 7-day return policy - beginning on the date of purchase - in which the device may returned or exchanged for qualifying new or reconditioned wireless device at one of our Cricket Stores. If purchased at a Cricket Store, the device must be returned or exchanged at that same Cricket Store. In addition, service refunds are not refundable.

Regrettably, we were unable to find Mr. [redacted]’s Cricket account under his name and address on this complaint. If Mr. [redacted] can provide his Cricket account number and mobile number, we would be glad to research his complaint further.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.