Cricket Communications Inc

Review: I filed a claim for Mr[redacted] gave my credit card number for this [redacted] company to charge the billing fees to my card they obviously keep my charge account information for later usage for Mr.[redacted] which is fraudulent active on the part of this company and I want,and need my money returned to my account. I called last week and spoke to the meanest customer service tech I have ever had to deal with.

Amount that needs to be returned is 169.99 and if its not returned asap I will be filing for charges for 10 times the amount of 169.99Desired Settlement: return money to my account ASAP in the amount of 169.99

Business

Response:

October 29, 2013

Review: I made a payment first thing in the morning on August 8 to Cricket wireless through their online services in the amount of $51.00. Cricket charge my account 2 times for the $51.00. I connected my bank and cricket to find a resolution. The only thing Cricket needed to do was fax my bank a release of one of the authorizations. However they said they would not do this for 48 hours. WHY???? That's their policy. It didn't take them 48 hours to take my money but its going to take them 48 hours to send this paper to my bank. I just want my money back.Desired Settlement: I want my back in my account today.

Business

Response:

August

22, 2014

Review: I had a phone service for movies & music app, the company requisition the phone and now I can't get the movie music contract. they are still charging me $55.00 for a service they are not providing.

I was paying for 10 months for this service. this happened in September 2012 they took the chip out of the phone. They are refusing to lower my contract or refund the over charges for the service they failed to provide. Which is the movie music app.Desired Settlement: I would like to be compensated for the failure to provide the service agreed to in the contract.

I would like to be refunded $350.00

Business

Response:

May 14, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a refund request. In her complaint,

Ms. [redacted] states that she has been paying for a music service on her Cricket

phone ([redacted]) that she has not been able to use since September 2012. Ms.

[redacted] also states that Cricket refuses to lower her rate plan. Ms. [redacted] requests

a refund for the service that she was unable to use.

We apologize for any inconvenience or poor service Ms. [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

To promote the best overall

customer experience, the [redacted] has been repositioned as feature phone

effective August 19th, 2012. The change was based on processing

speed and memory associated with the Muve Music and data applications.

While the [redacted] Score can still support data applications, Cricket strongly

recommends Ms. [redacted] consider purchasing an alternate phone if she would like to

use a smartphone in conjunction with Muve Music.

Ms. [redacted] was on a rate plan that

came with many features including the MUVE music plan. We apologize that Ms.

[redacted] was unable to use this feature due to the device she had, but at this time

we are unable to fulfill her request for a $350.00 refund. Due to the

inconvenience that Ms. [redacted] has experienced, we are extending a $70.00 credit

to her account. Ms. [redacted] is under no contract with Cricket and is free to

change her current rate plan at any time. Due to the repositioning of Ms. [redacted]’

current device ([redacted]), we suggest that she change her rate plan to

accommodate for her phone’s current features or purchase a new device in which

she can utilize the MUVE music plan.

We thank Ms. [redacted] for her communication and

we trust that this action resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: November 9, 2014 I went to the store to get my credit on my phone. They disconnected my phone and I had to get it activated. I got into a fight with the clerk because she was going to send me to another store to pay the bill. I kept telling her that I paid three months in advance. She wouldn't help me.Desired Settlement: I gave them $150.00 to keep my service on until December 2014. They turned the phone off and I had to go to another store and pay $50.00 to get them to turn my service back on.

Business

Response:

November 25, 2014Revdex.com

Review: I have been trying to disconnect my service for OVER THREE WEEKS. I have phoned Cricket Communications at [redacted] about 50 times and have only reached two people! Each of those people said they would transfer me to the correct department and they hung up on me. The remainder of the calls resulted in Cricket saying that there were no customer service agents available and they would ask me to call back later and would automatically hang up on me. I called several branches for assistance and they told me to call [redacted]. I cannot for the life of me reach a live human to help me with my simple request. I searched Cricket's website in detail and it says to discontinue service one must call customer service at [redacted], which is what I have done numerous times. I am completely frustrated, as their automated system is designed to walk you in circles and it never sends you to a live person....and it automatically disconnects you if your question cannot be answered with one of the automated options. I am a resourceful person and no how to maneuver myself around an automated system, however, Cricket has mastered the art of making themselves unavailable and trying to force you to go into one of their branch stores.Desired Settlement: I would like my service disconnected immediately. I do not want to be charged for the last three weeks that I have been trying to reach Cricket. I should be refunded a prorated amount, as I paid my bill, began calling them a five days later to discontinue service and have been able to reach NOBODY! I was on the phone for an hour and 15 minutes today alone and never received the help I need.

Business

Response:

July 11, 2013

Review: I purchased a Nokia lumia cell phone from the cricket wireless cricket location in Rincon Georgia on 7/03/2014 when I purchased this phone the guy working in the store tried to activate in for me during the activation process he had a few issues with the phone and had to call up someone and ask what the problem was with the phone after getting off the phone he restarted it and informed me there was nothing major wrong and that he was just inserting the SD card in wrong so about 3 day my cell phone turned completely and I could hear my cell phone ringing and hear my text messages coming through bout the phone would not come on at all so I returned to the cricket location and explained what was wrong the guy inserted some type of cord then played around with the phone pretending to fix something then handed me back the phone staying he fixed it. Two days later I was out riding and I realized that my cell phone was doing the same thing again so I took it back to the same cricket location this time to return it because I was tired of it cutting off OK put in mind they gave me 7 days to return the phone if I had any problems so when I went inside the store on the fifth day they did not want to except the phone back and said they could only resolve the problem so again he stuck the same cord in the phone and pretended to fix it and handed it back to me saying it was fix now I'm having the same problem again I am very upset that I spent my entire check on a phone that doesn't work properly and that they would be so careless to cell me a phone that they knew had internal problems before they sold it me and lied about resolving the problem and that they denied my return of the phone even though I was still in my 7 day return periodDesired Settlement: I would like another phone that works or my money refunded because this is ridiculous and that was to much money to pay for something that does not work properly and they shouldn't have denied my return of the product because I was told by Nokia headquarters I could go back to the cricket location and return the phone because I was still in the 7 day period!!!

Business

Response:

August

11, 2014

Revdex.com

Review: I got a new phone from cricket..a [redacted]. that was apparently broke..then they swapped me a new phone... now the new phone is broke and all this within 3 months...they will not replace my phone until I pay them 10-20 dollars for shipping through warranty....I tried to switch my phone number to my old phone... they need something called a aid number that I do not know, so I would have to go to the cooperate store that is on [redacted].. and that is a lot of traveling I would have to do to TRY to keep my phone on through cricket! I have 4 children that I have to keep in touch with..and another thing I went to the same store that I pay my bill and tried to buy a new phone and they lied and told me that they did not have any left in [redacted] because they were on sale....a friend of mine went and bout the phone from said store TODAY! ohh the phone store is on [redacted]!Desired Settlement: all I would want is my 106.00 dollars back!

Business

Response:

January 9, 2014

Review: I called on Saturday January 4th to inquire about cancelling two of the four lines I had effective Sunday January 5th 2014. I was told that if I wanted to cancel those lines I would have to call back the same day I wanted them cancelled. No problem or so I thought. Two of the four lines I wanted cancelled was for my wife and I (phone numbers [redacted] and [redacted]). The other two lines I wanted to remain available since they were for my children and Cricket phones do not work on non-CDMA networks.So my children go to use their phones and start complaining that they can make or receive calls/messages, etc.I go to sign into my online Cricket account and find out that my account has been cancelled completely and ALL lines removed.I tried calling Cricket from home but was unable to contact them as the automated machine could not recognize any of the four cell numbers I had previously, so I wass able to use a friend's Cricket account and contact them about their cancellation mess-up.It took well over an hour but I ended up being told eventhough Cricket cancelled my account entirely instead of just the two lines, I would have to pay activations fees of $52.98 and $52.71 respectively to get the children's phones to start working again, plus the fact that I had now lost their original phone numbers that were linked to their college accounts, work and other things; making for complete turmoil in the household.So I ended up paying the fees, opening a new account and receiving temporary phones numbers but was told more than likely that I would not receive their old numbers back.I asked to speak to a supervisor or manager about the situation and was told NO!!! Cricket's policy is you have to pay the fees or you have no service!!! If I didn't agree too bad but that's the company's policy.So here I am filing a complaint for unfair business practices and a lack of concern on their part for their mistakes.Desired Settlement: I would like all my fees credited back to my credit card that it was charged to, two days worth of service not received and that the same phone numbers be returned to my account; which are [redacted] and [redacted]

Business

Response:

January 15, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he called on January 4, 2014 to inquire about cancelling two of his four lines of service. He wanted to cancel [redacted] and [redacted] and the other two lines were to remain active. Cricket cancelled his entire account and disconnected all four lines. He attempted to contact customer service and was told he would have to pay activation fees of $52.98 and $52.71. He paid to reactivate the lines, but lost the original phone numbers. Mr. [redacted] is requesting a refund for the reactivation fees he paid as well as a refund for two days that he was without service. He requests that the phone numbers [redacted] and [redacted] be restored on his account.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Our records show that all four phone numbers were ported out from Cricket on January 4, 2014. On January 5, 2014, a ticket was submitted to recover the two phone numbers that Mr. [redacted] wished to keep active, however the numbers could not be recovered due to the fact that they numbers were ported out. Mr. [redacted] can contact Cricket’s port team at [redacted] to request the numbers be returned to Cricket.

We are unable to issue a refund for the activation fees that Mr. [redacted] paid. We have applied a $20.00 courtesy credit to each of his active lines of service, for the inconvenience he has experienced.

We recommend Mr. [redacted] visit a corporate owned Cricket store if he has any questions or concerns about his account. The nearest store is located at [redacted] and can be contacted at [redacted].

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Cricket does not state why they can't refund my activation fees since they are acknowledging that it was there fault for cancelling all four lines when I only asked for two to be canceled. They are not providing customer service and as soon as I am able to purchase new phones totaling well over a thousand dollars just as I paid Cricket. I will stop business with them.

Review: My boyfriend and I went to Cricket and bought into a phone and phone plan. All said and done we walked out of the store spending $120.00. The 120 included the cost of the phone (50.00) which is being refunded on a rebate credit card. $60.00 the cost of the plan and tax. Before leaving the store we explained to the sales woman that we needed to also port a new number into the phone and this current number away from the phone. She said, "Oh no problem," and explained how it can be done. She sounded like she knew what she was talking about so we believed her. Needless to say, we got home and we nothing worked. We could not call or text for days. We called customer service 5 times and every time we were hung up on. I asked to speak to a manager 4 times and they put me on hold and never came back. I spent HOURS on the phone trying to make a complaint and they never helped up. Finally, we made the attempt to port numbers in and out the way the sales person instructed and they number left the phone (without notice). I found out the port went through when I could not get into the account. They closed the account after porting the numbers wrong and then denied it. They also told me they couldn't help me without and active account. My account should have never been closed!! I asked for the money for the plan to be refunded since I never was able to use the plan and I did not have the plan for more than 1.5 weeks and they said no even though their service never worked and they unjustly closed my account. I tried to despite the charges with my bank and they said I had to go to the Revdex.com. Cricket refuses to help me and I can't talk to upper management to get my money back. This company is a fraud. I work hard for my money and everything I look for help I am sent to India for customer service I can't understand and that hangs up on me. I am fed up and I feel used. I am looking for a refund and I am looking for actual help. How does a company keep money for services not rendered? Revdex.com, please help me.Desired Settlement: I would like my $60 refunded to me because I paid for services that were not rendered and the account was unjustly closed without warning or notice. On top of that, they (Cricket) messed up the whole porting process that caused the issue, but they refuse to admit that.

Business

Response:

December 9, 2014Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: N/A

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] in regards to a failed port. In her complaint, Ms. [redacted] claims Cricket ported her numbers in and out incorrectly causing her service issues. Ms. [redacted] also claims she was unable to get assistance from call center representatives. Ms. [redacted] would like a refund for her service fees.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.

In her complaint, Ms. [redacted] did not provide any information required to locate her Cricket account. We attempted to contact Ms. [redacted], however our attempts were unsuccessful.

Per our Terms and Conditions of Service, amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If an account is suspended or cancelled, for any reason, any remaining balance will be forfeited. Cricket’s Terms and Conditions can be found at www.cricketwireless.com/terms and Cricket recommends all customers check our website from time to time as these Terms & Conditions may have changed. These Terms and Conditions require the use of arbitration and an individual basis to resolve disputes, rather than jury trials or class actions. These Terms and Conditions limit our liability and the remedies available to you in the event of a dispute. Based on these Terms and Conditions, Cricket will not be providing a refund for Ms. [redacted]’s service.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Cricket has done nothing to contact me. I have not recieved a phone call or email & how would they - they closed my account and lost my phone number. How would they contact me? The account phone number in question is [redacted]

Review: Duplicate voice mail. After listening & deleting voice mail, 2-4 days later, the same voice mail gets re-delivered. Has been going on for a few years now. Is waste of time to listen voice mail already heard and having to delete it again. Have complained to Cricket several times and Cricket keeps re-delivering old voice mail already listened to & deleted. Complaints to Cricket result in Cricket doing NOTHING.Desired Settlement: Cricket stop re-delivering old voice mail

Business

Response:

April 1, 2014

Review: I have purchased the Cricket Broadband device in order to run my business needs in July of 2013.I have repeatedly made calls to the 1800mycricket as well as visited my local cricket store dealing with the issue of being "bounced" off the internet constantly while attempting to handle my business.Every time I talk to someone I get a different reason...cricket doesn't work on Windows 8--according to local store and does according to Cricket techs.I have asked repeatedly for this issue to be resolved just to be told to contact someone else. I put a call into the "corporate" office in [redacted] and have NOT received a return call. All I am asking for now is to have all my monies returned for the same amount I have given them.I also have a cricket phone...[redacted] that was sent to me when I requested a business phone...by the time everything else got worked out for my business needs I discovered the phone is not a business compatible phone and of coarse Cricket states that it is to late to do anything about it and in order to 'fix' my issue I have to spend another $100 with Cricket.PLEASE HELP!Desired Settlement: I would like to have the monies returned to me that I have spent with Cricket and I would like to have my phone replaced with an actual 'BUSINESS' phone. Or the monies returned that I have spent on this plan as well.

Business

Response:

December 30, 2013

Review: Was told that I would have service coverage in my area upon receipt of phone which was a gift. On a following call to set up service the sales person took payment without verifying service coverage and then when the phone had no signal after 45 minutes of entering different numbers into the phone, I was told that I would receive a refund of $53.15 which was charged to activate the phone. I was advised to wait 7-10 days for this refund. After 7-10 days no refund was received so I called customer service, they told me to call the payment department and if they could not help me to call them back and the problem would be escalated to a supervisor. The payment department told me that they could not do the refund and that their "pay as you go" plan does not do refunds. I would need to call back to customer service because they could not help me. After calling back to customer service I was told that they have a policy that no refunds on the "pay as you go service" and even after explaining the situation of no service area where I live and asking to speak to a supervisor, still no refund policy statement was given. I told them this was not proper business practice and that the sales department should have check my coverage area before taking payment in the first place! They agreed but still would not do the refund. I have taken up this mater with my bank to dispute the charges!Desired Settlement: refund of 53.15

Business

Response:

December 20, 2013

Review: bait and switch offered galaxy s4 half price none in stock not offered rain check they told me first come first serverd thats not what it said in text they sent meDesired Settlement: I want rain check

Business

Response:

December 6, 2013

Review: I noticed a security vulnerability regarding my cricket phone and the social media open ID authentication system. Problem description : I am getting random text messages from some random facebook number of varying length (The last 2 texts I got were from the numbers : [redacted] and [redacted]). These text messages tell me about some random facebook status updates and in it is a link. When I click on the link, It takes me to the actual facebook account of some random people. I am able to see all their private information such as messages, pictures etc. I noticed this on friday (07/04/2014). I initially thought it was facebook causing the erratic re-directs but I researched on the internet and realized it was actually a network flaw from my service provider Cricket not handling user cookie data and page redirects properly. This problem had previously been reported to AT&T and because of the sensitive nature of the issue and how such a big security flaw could harm their data they quickly took measures to fix the issue. A link to the same issue reported to AT&T is at : However when I reported the issue to Cricket (by calling and speaking to their Technical support personnel), a supervisor whom I spoke to consistently denied that it was Crickets problem and blamed it on facebook despite my telling him that it had happened to AT&T and they fixed, he then started being rude to me and hang up on me. I called again and spoke to another lady who transferred me to the same [redacted] (supervisor). And for the second time, he was rude to me and hang up on me. I kept telling him how this would harm their business if customers got to know about such facebook privacy issues on their network and he just kept being rude at me.I am a software developer by profession was being ethical, not trying to exploit the security flaw and was acting in good faith and instead what I received was a very rude response to my good action. My calls to Cricket were placed around 6.38 pm (23 minutes) and 7.09 pm (31 minutes)Desired Settlement: 1. I want cricket to fix the security vulnerability else I will report it to the press if no action is taken and I don't care how bad it affects their business.2. I want that supervisor sanctioned because his actions as a front-person for the company was very terrible and could end up making the company lose millions of dollars in revenue as it would drive a lot of people from using Cricket.As an aspiring business owner, I wouldn't want this person in my business at all. He is a big liability

Business

Response:

July 23, 2014

Revdex.com

Review: On Dec. 30th I purchased a phone at the [redacted] Cricket Store. I have had Cricket for over 6 years. It was a HUGE buy for me and I wanted the phone to be perfect. It took several tries but, I bought a ZTE ENGAGE with an 8G camera. I was told I had to stay at that store.Last week my processor apparently went out and the [redacted] store told me if it still didn't work after a hard reset they could do a factory exchange. It did NOT work. Fri May 31st I returned and I listened as [redacted] was walked thru the return process over the phone. My phone was in MINT condition and even the factory film on the front screen was in perfect condition. I was charged 20.00 for shipping only to find out last night from the Cricket site, that I should have received it overnight, not 10.00 for 3 day shipping.First thing I noted when I arrived on Mon, to pick up my "replacement" phone was out of the box, all apart. When I asked why, "[redacted]" said she knew I was coming and she was "getting it ready for me." I thanked her of course. I was told to bring my box from my old phone, receipts, cord to put in the box to return to the company etc. Which I did bring it all. Everything was in order with my paper work. "[redacted]" turned threw the NEW box away. I said, "I would like the box" she said you don't get the box. You don't get the SIM card AND you don't get the cord! So my point was that the old cord could burn my new phone so thats the big deal! I was refused all of the above. AND my "old" broken phone that "REQUIRED" me to have BOX, CORD, RECEIPTS, never went into the envelope with my broken phone. I left knowing something was not right.After my immediate return, I asked for MY screen cover. I was refused after offering to pay for the envelope. I asked to take a photo of the box so I would have proof of the transaction. I was refused. Therefore I had zero proof of the factory replacement.I got home and MY original charger did not fit! I tried another only to have the phone shut down and a red box over the battery!Desired Settlement: I was overcharged for shipping or should have received phone the following day.I was NOT informed I would be receiving a "USED" phone from the factory! Or offered the 3rd option which is on the site of paying 50.00 and receiving a brand new in the box, out of inventory, replacement! I have insurance and since this problem IS a factory issue I feel I am getting a replacement phone that is only going to burn out again! Or be offered a different Droid that did not have KNOWN factory issues.

Business

Response:

June 14, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that her device began to malfunction so she visited a Cricket store on [redacted] to order a replacement phone. When she arrived at the store on June 3, 2013 to pick up the replacement, the phone was out of the box already. She states that the representative at the store refused to provide her with the box to the phone, and that it was thrown away. She did not receive a new charger with her replacement phone and when she got home she realized that her original charger did not fit her replacement phone. Ms. [redacted] states that she was overcharged for the shipping cost for the replacement and received a used device, not a new one. She is requesting a replacement for a different Android model.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Ms. [redacted] visited a Cricket Authorized dealer for her replacement order, we have contacted the account manager in her area to provide coaching and/or disciplinary action based on the feedback that Ms. [redacted] provided about her experience there.

Please be advised that Cricket Authorized dealers are independent from Cricket Communications. Cricket Communications provides guidelines to the independent dealers for pricing, policy, and procedure, but has limited control over which guidelines the dealers choose to implement.

Ms. [redacted] visited a corporate owned Cricket location on June 4, 2013 because her replacement device would not charge, a replacement was ordered for Ms. [redacted] free of charge. The replacement device arrived June 5, 2013. Ms. [redacted] was able to activate a proper replacement and her concerns were addressed in store. On June 14, 2013 we have applied a courtesy credit of $15.00 to Ms. [redacted] for any inconvenience this may have caused her.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Update: June 18th, 2013

I appreciated the prompt and above board service provided the following day (June 4th, 2013) from the Cricket Communications Corporate location by the [redacted]. My phone has not had any issues since my visit. I am aware that the problem with the processor is a factory issue and would expect a full refund if it fails again. Of course within the year warranty purchase date of June 4th 2013. Thanks you again Cricket Corporate for a job well done and exceptional care. Thanks again,

Sincerely,

Review: The retailer charge me twice for one phone and also advertice rebate but refuse to give it.Desired Settlement: Give me my money back for the double charge and rebate should be honorable.

Business

Response:

September

12, 2014

Revdex.com

Review: I PAID MY BILL IN ADVANCE BUT DUE TO CRICKETS POOR CUSTOMER SERVICE I CANCELLED MY SERVICE I HAVE A BALANCE OF 209.00 AND THEY ARE REFUSING TO REFUND MY MONEYDesired Settlement: I WOULD LIKE MY 209.00 REFUNDED I HAD NO CONTRACT WITH THE COMPANY

Review: I'm writing this on behalf of my neighbor who is an English second language speaker:The original phone ([redacted]) was damaged and so I went in to replace the device. The device was replaced with an [redacted] phone. I was not informed at the time of purchase that a new line was being activated. It wasn't until I got home that I noticed that a new number was connected to the new phone.

We only noticed that it was a new number when my son called me from that phone. Unknowingly that I would be billed an additional fee we just continued to use that number. When we received the bill we were charged for all three phones. I went into the store and spoke with the manager named [redacted] and was told that I had to pay all additional charges. I requested that they call corporate to resolve the issue while there and they pretended to call him. The employee went in another room and said he spoke with them, but never let me speak with them. They were of no assistance and were laughing as we exited the building. I've attempted to contact Cricket directly, but they tell me this matter has to be cleared up through the store. I feel I was taken advantage of.Desired Settlement: To not have to pay additional fee of $120.00 and have phone reactivated.

Business

Response:

July 18, 2014

Review: Cricket put multiple holds on my account amounting to almost 300 dollars. At the dame time, they failed to give me mybservice. This company left me on hold for over 45 minutes and disconnected when I I tried to resolve the issue. This has put a strain on me and my family.Desired Settlement: I would like for them to unfreeze multiple holds on my account. I now have no money or service. This comes at a bad time. I wish they would find a way to fix it

Business

Response:

December 9, 2013

Review: I paid my bill early I paid 47.00 on the 9th of may. then I canceled the service on the 21th and they would not give me back my money they told me it was the next months service which I was not going to have anymore.Desired Settlement: I would like my money back since I am no longer with the company

Business

Response:

June 9, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states she paid her bill early on May 9, 2014 but cancelled service on May 21, 2014. Ms. [redacted] is requesting a refund since she is no longer using the service.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.

In review of Ms. [redacted]’s account we have verified that she prepaid her account for the May 27, 2014 bill cycle and she disconnected her service May 21, 2014. We have issued a refund in the amount of $47.00 back to her [redacted] card ending in [redacted]. The confirmation number is [redacted] and it can take 3-5 business days for the refund to process to her card. If Ms. [redacted] has any questions regarding this refund transaction, she can contact our payment processing center at [redacted].

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S. Fiddlers Green Circle, Suite. 900

Greenwood Village, CO 80111