Cricket Wireless Reviews (1467)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 1511 Goff Blvd SW, Albuquerque, New Mexico, United States, 87105
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Purchased new phone Feb 28.my fourth phone in 3yrs..the phone is not working properly.I called to see if I could exchange with receipt and was told they stopped trading phone policy and I would have to purchase but my other choice was to get hold of Nokia warehouse and send to them they carry the one year warranty and would fix it.well does cricket realize we the us is in a pandemic and alot if things shutting down as a customer I feel as though I just got robbed at a time of being unemployed and the nation going through this pandemic
Product_Or_Service: Nokia //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Get what I paid for without going through all this while it's in it's 30day limit
This correspondence is in response to a complaint filed by Ms. regarding her device issues and warranty.
We contacted Ms. via email on March 26,2020, March 31,2020 with details on how to file a warranty claim online. We have not received a response from Ms. and tried contacting her via phone on April 2,2020 and no answer. We sent a final email on April 3, 2020 to touch base and see if she filed a warranty claim and no response.
We would be happy to help Ms. during this process. If she is still in need of help, she can send us an email response.
We thank Ms. for her communication and hope to hear from her soon.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd., NE
Atlanta, GA XXXXX
/GR
purchased a unit, 2 weeks later had to buy another. 10 days later that one was no good. couldn,t call because unit was not functioning. went online to make complaint. that was no good, kept telling me to try again during regular hours. it was 2 pm CST.
Product_Or_Service: Samsung /flipphone/basic
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) return purchase price and apologize
This correspondence is in response to a complaint filed by Mr. *** regarding Cricket Wireless. In this complaint, Mr., states that he purchased a new device and 2 weeks later the device stopped working. He states he purchased another new device and it stopped working as well. He feels that Cricket Wireless should replace his device.
We reviewed Mr. account and we were able to determine that his account was cancelled.
We contacted Mr. to gain a better understanding of his complaint. He states that he attempted to replace his device, but the store advised him that he was beyond the 7-day exchange policy and he would have to purchase a new device, so he did. He states that he feels that Cricket Wireless should have provided him with a new device, so he cancelled his service.
We explained that if he felt that his device was defective, he could have advised us, and we could have possibly provided him with a warranty replacement device.
We thank Mr. for allowing us an opportunity to assist him with his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/CE
We had 5 lines for $100 for at least 3 years. In our billing history online for the past 12 months they only have 4 lines listed for $100. They completely erased line XXX-XXX-XXXX from all billing history!! In the upcoming bill due April 4, they have the missing line added in the bill for a total of $130.
I chatted for an hour with a representative in online chat and they insisted I had 4 lines for $100 and then added line 5. Their current deal is 5 lines for $130 and they refused to look deeper and change it. The representative also left the chat when I didn't reply for 3 minutes. I waited 30+ minutes for the chat to start and at least 15 minutes between some replies.
Representative name: ***
Chat name: Fernanda S
Product_Or_Service: LG /Stylo 3/Family Plan 5 lines $100
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Find error in our account where Cricket deleted line XXX-XXX-XXXX from all previous billing history. Please correct bill to be $100 per month for 5 lines up to 5GB data, as the original promotion since at least October 2016.
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states that his monthly billing rate was changed without his consent. He is also inquiring about a line on his account that is not showing up in his billing history. He is requesting to have his account returned to the original promotion he was on.
We researched Mr. account and found that he was on a grandfathered promotion that is no longer available. Grandfathered plans and promotions can be kept as long as there are no changes made to the rate plan. We discovered that a rate plan change was processed online for Mr. account on January 16, 2020. This led to the grandfathered promotion being removed. We also found that one of his lines was not showing in his billing history because the line was being provided at no cost due to the promotional rate.
We contacted Mr. on April 14, 2020 to advise him of our findings. We informed him that we will not be able to place him back on his original grandfathered plan due to the changes he made to his account.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA 30319
/JL
Cricket does not want to rise to the occasion and help its customers during this time of crisis. I've been a loyal customer for almost 2 years, haven't had my account suspended for non-payment or anything, I have had to use bridge-pay a couple of times but always paid it. Now with this COVID-19 pandemic people are losing their jobs and cant pay their bills and quite a few carriers, such as Boost mobile, sprint, T-mobile, etc., are waiving bills for 1-2 months to help out during the financial hardships. It would be great for you all to do the same and help your customers out during this time.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Bill waived for 1-2 months
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. is requesting to have his wireless bills waived for 1-2 months due to the Covid-19 pandemic.
There's a lot of confusion out there about what wireless providers are doing. Cricket understands how important it is to have wireless service during a time like this, and we are constantly evaluating how best to serve our customers. As a result, we're waiving reactivation fees for customers affected financially by the COVID-19 (corona virus) pandemic. We are offering a new limited time rate plan for $15 per month. This rate plan includes unlimited talk, text and data with 2GB of high-speed data access. We also announced that we are adding extra high-speed data to our existing plans for a limited time. Additionally, Cricket offers Bridge-Pay, a convenient service that lets you split your current bill into two payments, giving you an additional 7 days to pay.
As a prepaid carrier, Cricket provides Wireless service one month at a time, paid in advance. At the end of each month, Cricket does not know if the customer wishes to continue service until the next month's payment is made. In the event of non-payment, Cricket, as a prepaid carrier, is unable to accrue or defer account charges. Cricket, instead, suspends service until such time as the customer renews their service by making a payment.
Mr. can find the latest on how Cricket is responding to the COVID-19 pandemic by visiting https://www.cricketwireless.com/newsroom/blog/cricket-health-and-safety-update.html
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd.
Atlanta, GA XXXXX
/JL
They do not allow you to enter in a shipping address separate from a billing address. They told me to submit the order and they can fix it over the phone, which they then told me they could not. This has caused the phone I ordered to be sent to the wrong place. They told me they would expediate a phone to where it was supposed to go. Four days later, it still hasn't shipping and they are still dealing with the ticket. Asked for a full refund. Do not trust this company. Rather pay higher prices with ***. At least I know I can trust them.
April 7, 2020
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she requests a refund for an online order that was canceled.
We communicated via email to Ms. on April 2, 2020. She did confirm that she did receive her refund.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd.
Atlanta, GA 30319
/CB
Pillow museum abilities 55 bucks because I go into the store in my town to pay the bill and as I do usually I always pay on the 3rd give or take and this month but now there holding my account I told him that I paid for this month in for a 55 bucks and then I was told my credit was used to pay the first bill then I had gotten bill for $15 and I told them to use my credit
Product_Or_Service: Motorola /Android/***
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) All I want is my account restored and an apology or refund of some sort
This correspondence is in response to a complaint filed by Mr. *** regarding Cricket Wireless. In this complaint, Mr., states that he processed his monthly payment, but his service was still suspended. He feels that Cricket Wireless owes him a credit back to his account for being over charged.
We reviewed Mr. account and we were able to determine that the restoral fee was charged to him in error.
We contacted Mr. and provided our findings and explained that we would issue a credit to his account. Mr. was very happy with our decision.
We thank Mr. for allowing us an opportunity to assist him with his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/CE
Cricket refuses to credit or refund money for a service that will not be used or benefitted from
I had a phone stolen and when I wanted to cancel the line and be reimbursed for the portion of the month that I won't be using their service and I am told because the billing cycle (the one I paid for) has stated they dont issue refunds or credits I dont feel this is right to pay for something I'm not using or getting to use the line is canceled and is of no use the person whom the phone belonged to decided to go to another service provider do I have absolutely no use for the line and had just paid the bill on the 19th one day before the phone was stolen and the person decided to not go back with cricket and when I called and canceled the line I was told they dont do credits because it was after the billing cycle had started so I paid for a month of service that I won't benefit from paying
I want the month of service refunded for the line in dispute
This correspondence is in response to a complaint filed by ***. In the complaint, Mr. is requesting a refund for a line that he requested to be canceled.
We researched Mr. account and found he reported his device stolen a day after he made his payment. We agreed to make a one-time exception to our policy and provided Mr. with a one-time credit to his account. We contacted Mr. on April 13, 2020 and informed him of our resolution. Mr. was happy with the resolution and had no further questions.
We thank Mr. for his communication and trust that this explanation addresses his concerns.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/JL
I've been trying to port two number from two different companies with them because they offered me a promotion for free phones if I switch over. I've placed the order 3 times and all 3 times it's been canceled because they said the information for one of the numbers couldn't be verified. After wasting more than 7 hours and several days with customer service, both on the phone and thru the chat, finally I was told that the problem was because their system is limited and can't handle phone numbers from different companies and one of the managers I spoke with suggested that I placed the order individually for each number and the they were going to join them into one account. So he canceled the last order and told me to go ahead and place the individual order, the only problem now is that their system doesn't let me place the order any more. It keeps giving me an error that only "two promotions per household on iPhone" or something like that. Until today nobody can tell me why their system gives me this error and why does it mention "iPhone" when the phones I've selected are LG Stylo 5, not even close to an iPhone. I've also asked why is that I didn't receive a cancellation email notice after the last order was canceled, even though their website says they will send an email to that effect. It seems to me that their systems still "believes" that the last order was not canceled and that I have already gotten to free phones thru the promotion when in fact I was never able to complete any of the orders and I've never gotten any promotions for Cricket. I've mentioned this to the customer service reps but they all keep claiming that the order was canceled and that their system should let me place a new order to port my phones over but until today their systems still keeps giving me the same error and Customer service seems clueless as to why this is happening. They even escalated this to the "advanced support specialist" team and not resolution so far. The last customer service representative told to better go to a Cricket store and I thought that with all this Coronavirus risk they wouldn't be sending you to the store and instead they would provide a good service online, not to put you at risk. It's disappointing and frustrating that no one seems to have the slightest idea of how their own system works and that no one can help, not even their managers. By the way, I have the transcripts of several chats as proof of my ordeal. Their is a lot more to this but then the entire complaint wouldn't fit on here. I'm considering going to a news media channel and see if they can help exposed all this incompetence!
Well, my wife and I are out of work because of COVID-19. I call Cricket about my options. My bill is normally $100 or so. Here is what they offered:
1. Waive the re-connection once we are cut off.
2. Charge us $58 for one week's service, instead of regular bill.
So, doing the math, their HELP is more than A 200% increase in my normal bill. We have paid on time for years. That is really the best you can do? Hammer the nail right in?
NICE PRICE GOUGING IN A CRISIS, CRICKET.
While I was able to negotiate a one week delay on payment, it took three calls and finally waiting a long time on Support Chat for a live person who not only could help, but would help. Still, after that one week extension, we are back the GOUGING price, or paying our whole bill with money we do not have.
When this is all over, we are switching companies, PERIOD. And I hope other hardworking Americans who are under the gun because of this virus dump your company like a hot potato for treating folks this way.
Good morning Mr.,
As a prepaid provider, Cricket provides wireless service one month at a time, paid in advance. At the end of each month, Cricket does not know if the customer wishes to continue service until the next month's payment is made. In the event of non-payment Cricket, as a prepaid carrier, is unable to accrue or defer account charges. Cricket instead suspends service until such time as the customer renews their service by making a payment.
In addition, we offer a unique program here at Cricket called BridgePay, to assist our customers who need a little extra time making their payment. BridgePay allows you to split your Cricket bill into two separate payments. As long as you get set up within 7 days before or after the start of your billing cycle, you'll get 7 additional days to make the second payment.
Regards,
Chiquitta
Customer Support Escalation Manager
Cricket Wireless Corporate Office
On the day of March 18,2020 I was falsed advertise with a phone that I was told that was free but I was charged $20.00 for the phone. Now today on March 19, 2020 I am trying too return the phone but they telling me that they can't refund me my money back, I have too wait for the manager too come in too refund me my money. Mind you that my receipt says that all items are refunderable within 7 days of the purchase.
Product_Or_Service: Other /Icon Smartphone/60UNMORE
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like my hard earn working money back in return and or I would like too cancel and return all items and service plans back in exchange for my money on my chase debit card that I purchased these items with on the day of March 18,2020
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states on March 18, 2020 he was misled by a Cricket Wireless Authorized Retailer about Cricket promotions.
We spoke with Mr. on April in reference to his complaint. We educated him on Cricket promotion (Free Device), the port in process and a $25.00 credit was applied to his account.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/KM
customer service issues
went to pay phones that's on my account at 11:47pm before deadline of 11:59pm
they turned are phones off and and put a reactivation fee of $15 to turn back on
so I paid my bill and the reactivation fee. the Fcc Chairman Ajit pai communications companys big and small are not to terminate any services to any residential customer and to waive any late fees during the coronavirus pandemic.
so i want my $15 activation fee back
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states she tried to pay her bill before the due date, but was having system issues. She made the payment the next day and was charged a reconnection fee. Ms. is asking for the reconnection fee refunded to her account. We researched Ms. account and found that she was charged a reconnection fee on March 18, 2020.
Cricket Wireless has stated, 'We're committed to keeping our customers connected to family, friends and the latest information. Beginning March 14, we will waive reconnect fees for customers who are affected by the COVID-19 pandemic. Cricket customers who are affected by the COVID-19 pandemic should call Cricket customer care at 1-800-CRICKET (XXX-XXXX) or 611 from their Cricket phone if they need this reconnect fee waived.'
We contacted Ms. via email on March 18, 2020 and advised her that we credited her account the reconnection fee.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/GR
I purchased a Apple iphone 11 through Cricket wireless online. It was an impulse buy. I received it late and they would not let me return it. I filed a dispute with my CC company. Upon giving it more thought I decided to keep phone and use it. I called my CC company and told them that the dispute was resolved. I paid for the phone in full and Cricket wireless had put my I phones IMEI # on a block list, saying that it was reported lost or stolen. Though it was not and they had received full payment. Therefore, I am left with an almost $800.00 phone that I can't use. We are in critical times and access to my phone is my only source of communication with the pandemic. I have called the company numerous times to solve this and they are not willing to help me at all. In the meantime I have no access to my only form of communication. I have been a customer of theirs for 7 plus years and upgrade my phone every 2 years and have never been late on a payment. I feel like what they have done is some sort of a violation of a law.
Product_Or_Service: Apple /Apple Iphone11/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like an Iphone that works and doesn't have a blocked IMEI #.
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states that her device was reported lost or stolen by Cricket after she disputed the charges with her financial institution. She is requesting a replacement device or to be able to use her current device.
We researched Ms. account and found that she was issued a refund by her banking institution on February 5, 2020. Since Ms. bank was able to recover the funds from Cricket Wireless and never returned the device, the device was added to the national blocklist.
Cricket's policy states, once a device gets reported stolen, Cricket can add it to an industry-wide database that blocks the use of your device. This means no one else can call, text or use data on that device, and, no one can activate it on another company's network. You can add your device to the blocklist for up to 30 days from the last day it was used. The entire policy can be found at: https://www.cricketwireless.com/support/protect-my-phone/lost-or-stolen-device.html.
We informed Ms. of our findings in an email sent to her on April 7, 2020. We informed her that since the funds used to purchase the device have been returned to her, the device will remain on the national blocklist.
We thank Ms. for her communication and trust that this explanation properly addresses her concerns.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
So my husband went into cricket and this lady told my husband that his phone was unlocked and had him buy all the stuff then when he went to try it,it didn't work so then come to find out he took the phone back to the original company it came from and they told him that the phone wasn't unlocked and I know for a fact that cricket was able to see that the phone is or isn't unlocked so she had his buy $141.16 worth of stuff that he can't return and we have the SIM card that wasn't even used payed for a service that he can't and didn't use.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want my $141.16 back.
This correspondence is in response to a complaint filed by Ms. ***. In the complaint, Ms. states that her husband was unaware his device was locked when he attempted to activate service on Cricket Wireless network. She is requesting a full refund for everything purchased.
We spoke with Ms. on March 24, 2020. She is aware that it is the customers responsibility to make sure owned equipment is unlocked prior to activating on the Cricket Wireless network. Although we do not issue refunds for service or activation fees, we made a onetime exception and issued a refund in the amount of $85.00 for the service and activation payments made. Ms. is aware that the SIM Kit and accessories purchased are nonrefundable.
Please reference Cricket Wireless Terms and Conditions at www.cricketwireless.com/terms.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Dr., NE
Atlanta, GA XXXXX
/KM
Never since I've got this phone I've had problems with it and the devices you know burning out wires and all that stuff and it's always said that it's you know in Chicago Illinois when I'm always been in Troy Missouri and in all of the problems I have with the stress and everything come and are tied to what it pretty much does and I would like to get rid of it but there's no other way to make sure that I'm safe or if you know able to take care of my day-to-day life and it's just a stick that's in my way when I'm tired of having it but nobody can help me figure out why it's so much
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want to be re assured that my calls can't be cut into and that my web search isn't replaying so I want to be unlocked and ready for the next amazement or fact that helps me in life I am tired of snippet images and bullying
This correspondence is in response to a complaint filed by Mr. ***. In this complaint, Mr. states he has been having issues with his current device burning out wires and the caller ID shows he is calling from Chicago, but he lives in Troy, Missouri. Mr. is looking to have these issues resolved.
After reviewing Mr. account, we have attempted to contact Mr. on April 6, 2020 @ 1:54 pm est. April 8, 2020 @10:21 am est. and April 9, 2020 @ 1:05 pm est. Each time we have left a message for Mr. to contact us. Please contact Corporate Manager of Appeal Eddie at XXX-XXX-XXXX
In order to investigate Mr. concerns, we need to be able to communicate with him. Should Mr. wish to discuss this matter in further detail, please contact me at the number above
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/EM
I purchased a 60 dollar and a 30 dollar cricket prepaid refill card at Walmart. I put the funds onto my account and received a notification that said I have put in 30 dollars into my account. I had added a phone to my line on March 1st the day that I put the money into my account. I contacted cricket multiple times and they keep telling me that the case is being looked at. It has been 10 days and I have called almost every day and I am very tired I am requesting the mount I had to pay 75.33. I had to pay a 15 dollar reactivation fee and I would have paid on time but did not because the 60 dollars went missing. They were not able to locate witch account the money went into and that is alarming. They kept repeating to me about it can take 3 days for them to respond to me. It had been 10 days. and I am calling every other day.
Product_Or_Service: LG /LG Stylo 3/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to have the money credited to my account. The amount of 75.55. I would appreciate it if cricket can send me a statement explaining why it would take so long to respond to this issue.
April 2, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In the complaint, Ms. states, she made a payment with a refill card and was not able to be applied to her account. She is requesting a credit to her account for the funds she paid.
We attempted to contact Ms. on April 1, 2020 at the number she provided, and we were unsuccessful. We also sent an email on March 31 and April 1, 2020 and did not receive a response. For that reason, we are unable to provide a resolution currently.
Should Ms. have any questions or concerns regarding this matter, she can contact Jaime, Cricket Wireless Corporate Escalations Manager at number provided.
We thank Ms. for her communication and look forward to assisting her with her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/JL
On 3/2/20 I ordered from Cricket Wireless a sim card and a monthly plan for cell phone services. I recieved an E-mail stating that my order would delivered on 3/3/20.I have yet to recieve my order and I have communicated with Cricket Wireless on many occasions. I continue to recieve nothing but double talk, I don't have my ordered items and I have paid for said items. I either want my goods delivered or I want my money refunded.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like my products delivered to me along with the service days that I lost, due to the negligence of the other parties involved.
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states he ordered his sim and service online and was not delivered. He is asking for the order to be resent or refunded.
We researched Mr. online order and found that he placed the order online on March 02,2020 and never received it.
We contacted Mr. via email on March 17, 2020 and advised him of our findings. We were able to issue a refund back to his original form of payment. He can expect his refund back within 3-5 business days.
We thank Mr. for his communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/GR
I call in customers service about why I had to pay 125$ instead of 110$ and was told that I had to pay before 11:59 central time when I live in pacific time. And even spoke to an manager about it and didn't want to do anything about it. And even ask to speak to some one hirer then him and was hang up.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to get my 15$ credits plus 10$ for wasting my time and was even told that the credit on feb. 13 was due to something else other then maintenance. That why you guys are unavailable to give me another credit. When I got an text message saying I made the payment at 11:57pm and according to your guys system it say that I made an payment at 1:57am on the 14th. So I want 25 credit for my time.
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he received a message to pay his bill by 11:59 pm central time. He states he had to pay a late fee, and further details that he lives in pacific time.
We investigated Mr. concern. We communicated with Mr. via telephone *** on March 22, 2020. He was informed that we send out system generated texts to our valued customers before the bill is due and let him know that the text specifically mentions that payments must be received by 11:59pm central time. We also let him know that the reactivation fee on Multi-Line accounts is $15, once an account is suspended for nonpayment.
We did provide a one-time credit of $15 as an exception.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd
Atlanta, GA XXXXX
/CB
Cricket has told me numerous times since January 27th 2020 my phone is being removed from a dent list. My bank took the money paid for phone and case on January 24th because cricket refused to credit me for a case. On January 27th my bank gave Cricket wireless back money for phone. Since February 3rd my phone has been on deny list even after Cricket got there money back for phone. I was told on January 27th service would be restored after I made a payment. It wasn't then I was told February 3rd It was put on deny list and will be removed off that deny list in two days. Then on February 5th I called back and they said it takes 3-4 days to take phone of deny list. Then on March 2nd 2020 my bank verified they got there money back on conference call with cricket for a second time and once again they said phone would be off deny in two days. Then someone from cricket called me that night and told me it would be off deny list in 2 days. I called back on March 4th and they told me it takes 4 days to get off deny list. So I called again on March 8th and Cricket told me again it would be off list by end of week. March 13th 2020 Brenda from Cricket corporate calls me and says she is taking phone off deny list and it should be back on in hour to a day. So what has been done until now?
Product_Or_Service: Apple /6s/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Phone off deny list and unlocked to go with another carrier. I no longer want anything to do with cricket. I get upset and frustrated every time I talk to them. And a sense of false hope
This correspondence is in response to a complaint filed by Mr. ***. In his complaint, Mr. states that he placed an online order on November 14, 2019 for an iPhone 6s and a case. Upon arrival the order did not include the case. Mr. was advised to dispute the charges with his financial institution, which he did. The funds were reversed for the entire online order. The payment reversal led to the phone he purchased being placed on the national blocklist since it had not been paid for. Mr. is requesting a refund for the device and case.
Upon reviewing the account, we found that the entire payment was initially chargedback. However, on January 25, 2020, a payment for the device was returned, less the amount for the case. As a result, we agreed to remove the device form the blocklist.
We contacted Mr. on March 18, 2020 and informed him the device had been removed from the blocklist.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/BN
Not a specific location / store. AutoPay setup issue, Cricket said they'd bill me but then didn't, then suspended my service.
I've been a Cricket user for 8 years and never had a bad customer service experience until now. Problem date 3/12/20.
My bank changed out my debit card due to a possible breach. Therefore the AutoPay debit card at Cricket did not process, so I switched it for the new one. Cricket sent me an automatic message saying I'd be charged on the new card the next day, so I figured it was fine. A few days later, it turns out they did not charge that card, and suspended my service.
They apologized and knew it was not my fault but could not refund the entire reconnection fee. Whether this is just a technical problem or I did not reach the right people with the authority to do it, they gave me the runaround and kept talking about refunding five dollars or refunding half of the reconnection fee. Why risk losing a customer over raking in a few dollars when it's the company's fault?
I'm changing phone companies due to the inept mishandling of this situation which should have been a simple and complete refund of the reconnection fee.
Pay the pittance you owe me on the remainder of the reconnection fee.
This issue has been resolved to my satisfaction.
It's sad that I made an order on crickets webpage. It was supposed to be next day shipping. When I noticed that the order was, "delayed due to shipping ". I was told that their shipping issues are not on them because they do not conversate with one another. I was also told that they had to delay because of "my information was wrong". Then Friday night March 6 my order was cancelled. They have given multiple conversations with them. I was informed that I should have my refund, because they canceled my order, would take 1 to 3 days. Then when I noticed that I had not gotten my refund, they inform me that it is because of my bank and it would take 5 to 7 days to get my money. They said they could not refund me the money that "they never received the money". My bank verified that my money was taken out of my account and now there is no pending transactions.
This correspondence is in reference to a complaint filed by *** In this complaint, Ms. states that she requests a refund for an online order.
We thoroughly investigated Ms. concern. It was found that there was a pending authorization hold when Ms. placed the online order.
Ms. online order was subsequently canceled. We reviewed payment history and the pending hold generally releases in 3-10 business days after cancellation of an order. Ms. should contact her bank if she has any further concerns.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I have yet to receive my money. My bsnk has said that they are having trouble getting the money from them. If. I needed to talk with my bank, I already have. Bank is waiting on cricket wireless to release the funds. My bank has been waiting on cricket wireless.
This correspondence is in reference to a complaint filed by *** In this complaint, Ms. states that she requests a refund for an online order.
We thoroughly investigated Ms. concern. It was found that there was a pending authorization hold when Ms. placed the online order. Ms. states that she still has not received her refund.
We attempted to contact Ms. via email on March 30, April 2, and April 3, 2020 but were unsuccessful in reaching her. We have sent email communications that included our contact information, should Ms. choose to contact us and discuss the matter in greater detail.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd.
Atlanta, GA XXXXX
/CB