Crisis Education, LLC

[redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 12/4/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 30th day of purchase date, which is 1/3/ for filter replacements at $each, which adds up to $She also purchased our Clearly Filtered Bottle Trial offerCustomer was charged $up front on 12/30/2015, if product was kept the customer would be charged the remaining balance of $within daysWe have shipped package to [redacted] with tracking # [redacted] We have not yet received any of the items back in stock, other than pitcherWe cancelled the subscription for the filters for [redacted] since the item was returned back to usThe items were refused and the tracking for the return has not been update since January 14, , 1:pm and the items were in [redacted] ***We cannot issue a refund for items that are not in stock Our Terms of Service can be found at: [redacted] [redacted]

Our customer [redacted] has purchased our Foot Farm Blueprint eBook for $on 2/18/ [redacted] also purchased our hard copy Foot Farm Blueprint book for $to be shipped to the address provided at the time of purchase, [redacted] *** [redacted] [redacted] *** which is on it's way to be deliveredWe did send our customer a confirmation email with access and log in information along with shipping information to the email address provided by customer, [redacted] on the day of purchaseWe have yet to receive a cancellation request from customer regarding the two purchases made on 2/18/We have issued a full credit of $for customer's eBook purchase which customer will receive within 2-business daysWe are unable to issue a credit of $due to the product being shippedWe do have a day refund policy for this item, therefore customer has until 5/18/to return Foot Farm Blueprint book for a full refund of $Also, we have tried to contact customer by phone but there was no answer to relay information to customer

We are definitely aware of our customer, [redacted] problem with the delivery of the filter replacements even though she did pay for her Clearly Filtered water pitcher in full on 10/4/It was our mistake of charging our customer for the filters, therefore we did provide our customer with a return shipping label associated with UPS tracking number [redacted] on 11/2/by our representative, [redacted] We are just waiting for our customer's return of filter replacements with the label we've provided and as soon as we receive the returned package, we will issue the credit of $immediatelyIf our customer has any questions or concerns, she is able to contact us at [redacted] or by email at [redacted]

Our Customer [redacted] purchased our Clearly Filtered Water Pitcher trial offer for $which takes care of shipping and handlingWe allow our customer's to try out the Clearly Filtered water pitcher for days and if our customer is not satisfied then we allow our customer to return the pitcher with just the $payment for shipping and we will not charge the $fee after days for the pitcher itselfIf our customer is satisfied with pitcher and does not contact our company we then charge a $fee after days for the pitcher itselfAfter reviewing our customer's tracking number for returned pitcher with UPS tracking number [redacted] we see that it was refused although, we have not received the return we have issued a credit of $which customer will receive within 2-business daysOur customer's purchase for our [Monthly Subscription] Pitcher Replacement Filters for $49.95/ every days was delayed due to payment declining at the time of purchase on 2/1/and did not process until 2/10/We have searched customer's package by USPS tracking number ( [redacted] ) for the filter replacement filters and it shows that the package was delivered and received by our customer [redacted] We do have a day refund policy for this product therefore, our customer has until 5/10/to return product for a full refund of $We have cancelled customer's subscription to stop all future payments and shipments of filter replacementsIf our customer has any further questions or concerns, we can be contacted at [redacted] Monday-Friday 9am-5pm CST or by sending our support team an email to [redacted]

I accidentally sent a reply to the complaint without commenting We cancelled [redacted] Subscription prior to this complaint He is inactive and will not be charged per his request Thank you

I rec'd email that 'my order' was on its way I called as I had NOT placed an orderI was told I had ordered a year's supply of filters on1/I had NOTAlso was told it was being delivered to an address where I do not live (moved last year)Upon further investigation, was told that I now had FOUR accounts in my and my deceased father's names; this current order from the new fourth mystery account I had previously done business with Perfect Water Purifier, but not Crisis EducationI asked them how they had the debit card number, and the person did not know I tried to stop the UPS delivery enroute, and physically went to the UPS delivery destination at [redacted] ***, They assured me the package would be rerouted backBut Crisis Education had contracted for the UPS SurePost Service that then delivers to the USPS for final deliveryAs I do not live at [redacted] (and mail is on hold for that address by the current resident) the package was d

We have received no requests to date In the interest of the customer, we will issue refunds for all of the charges The check will be issued tomorrow and sent to: [redacted] *** [redacted] * [redacted] [redacted] Thank you />

We spoke with our customer [redacted] ( [redacted] ***) and we informed customer that the purchase she made on 3/1/was for our Foot Farm Blueprint EBOOK for $Our customer agreed and we also forwarded the welcome email with access information to [redacted] per customer's requestWe have refunded customer's purchase per request and will receive $refund within 2-business days

On 4/29/16, I ordered a Clearly Filtered Pure Water Pitcher ($49.95) and a set of replacement filters for this pitcher ($47.95) from PerfectWaterPurifier.com, a subsidiary of Crisis Education, LLC (The money for the orders was taken from my account on the next business day, 5/2/16.) When I hadn't received the items by 5/17/16, I went to the PerfectWaterPurifier.com website and was greeted with the message, "Unfortunately due to financial hardship, Perfect Water Purifier is being forced to shut down & close it's doors We sincerely apologize for the inconvenience." When I called the phone number for PerfectWaterPurifier.com customer service, I didn't get anything; the phone just rang and rang I then went to the Crisis Education, LLC, website and discovered I couldn't log in to the "membership" area and every link available, both on the site and on multiple search engines, defaulted to a "not found" error I called the only phone number I could find for them and left a

Our Customer [redacted] has been credited $4.95 for Clearly Filtered water pitcher as of 3/17/15 to credit card ending in *0503. We can only refund payments by how the purchase was paid for. We do not need or require customer's new credit card information. The refund has been processed and it will apply to the bank account associated to the credit card ending in ***. We are waiting on customer to return the replacement filter so we can issue a credit of $49.95. As soon as we receive the replacement filter to [redacted] ***, we will issue a full credit of $49.95. We do have a 90 day refund policy therefore customer has until 5/1/15 to return product for a refund. We have cancelled our customers subscription per request as well.

I purchased the four foot garden book from this company and never received an email confirmation, book or anything but they did charge my card $When I called the phone number that I found I get a recording that the business has closed their doors

This customer has been refunded We would like them to keep the book and bonus books

Our customer [redacted] subscribed to our Self Reliance monthly newsletter subscription for $14.95/monthly on 12/21/We did send customer's confirmation email shipping and log in information to [redacted] on the day of purchaseWe received a cancellation request for customer's Seeds Monthly subscription to be cancelled on 1/9/which we did cancel per customer's requestOur customer [redacted] did not request to cancel his Self Reliance monthly newsletter subscription, only his Seeds monthly subscription for $27/monthlyWe did cancel customer's Seeds subscription per requested as of 1/9/We have cancelled [redacted] 's Self Reliance monthly newsletter subscription for $14.95/monthly per request as of 3/27/and we have also refunded the most recent charge made on 3/21/since customer is within our day refund policyWe have contacted customer and discussed this with him as well

Our customer [redacted] has only contacted our company on 6/7/at 02:pm by email informing us that he was having log in issuesOne of our customer service representatives emailed Mr [redacted] providing log in details and the customer never respondedWe did search our database for any calls that the customer has made with telephone number [redacted] but I don't see that MrSperbeck has made any calls to our companyWe did call customer at the telephone number on file to see what he is inquiring about for a refund and we will assist customerWe have also emailed customer at [redacted]

Our customer [redacted] purchased our Foot Farm Blueprint eBook for $on 3/1/We do offer our physical copy of our foot farm blueprint for $but customer did not choose that optionWe will contact customer to see if she is wanting to upgrade to our physical copy or if she is wanting to refund processed of $

The initial product is an e-book. Since we have started this, many customers want to also have a real book so we added that option. The seeds starter pack is an additional offering that we ask our customers if they would like to get it. If our client does not want these items, she... can return them to us for a full refund. They have all shipped to her at her billing address. Thank you.

I ordered a copy of The Foot Farm Blueprint on May 13, My account was charged but I never received the book My email request for a delivery date has gone unanswered

Complaint: ***
I am rejecting this response because: It was not said at all that it was an e book, the advertisement was for a bookAs I said before I will return everything that I get from this companyThe deal was 100% guaranteed and I am not satisfied with his services! I want a full refund as I stated before: $7.00, $7.00, $and $Total $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

Tried contacting to cancel times and wrote an email no answer, took dollars from my checking account on an automatic renewal I never wanted