Crisis Education, LLC

This has all been completely refunded.  Thank you.

Complaint: [redacted]
I am rejecting this response because:
I did not sign up for the replacement filters program!  I got hung up on by "[redacted]" when I tried to call and tell them that I had refused it and that I wanted my money back.  I have lost my debit card and had to have it replaced.  I will NOT give these people my new card number for the reason that they will charge me more money for things I didn't order.  I returned the pitcher ( or the Post Office did, rather), but I still have the replacement filter untouched and in the original box.  When I tried to contact "support" I got "could not perform this operation because the default mail client is not properly installed", over and over again over many days.  Here are my questions:  Should I return the filter that I have in the box?  I haven't yet because I was waiting on you to tell me what to do.  I have NOT received any payment of $4.95 on my checking account (probably because I have changed the number and won't give them the new one) Can I get my refund in cash?  They took cash out of my checking account and I want cash back.  I just got the email from you today because my laptop was down and I was watching my phone to see if you'd call me.  I will FAX you the items left over from the complaint and I have to go to the library and walk to the town office to do it....it will probably be tomorrow, the 24th of March, 2015.
Regards,
[redacted]

Ms. [redacted]'s physical book has already been shipped to her.  She should receive it in a few days.  Thanks in advance.

Complaint: [redacted]
I am rejecting this response because you...

advertised a BOOK, not an e-book, throughout your long video, for a cost of seven dollars. You claim the video said it was an e-book AT CHECKOUT.  I have no intention of sitting through your long video again to confirm that, but you clearly advertised a BOOK, and showed a picture of one in the video, for seven dollars.  Then after I clicked the payment button, IMMEDIATELY the physical BOOK became more expensive.  You are deceitful, and I feel sure the book is too.  On top of all that, today I got an urgent message to NOT plant the garden you advertised in the book, yet, as you wanted to sell me some "improvement."  SCAM, SCAM, SCAM!
[redacted]
P.S. 
The $7.00 was refunded to my giftcard.

Our Customer [redacted] has been credited $4.95 for Clearly Filtered water pitcher as of 3/17/15 to credit card ending in *0503. We can only refund payments by how the purchase was paid for. We do not need or require customer's new credit card information. The refund has been processed and it will apply to the bank account associated to the credit card ending in [redacted]. We are waiting on customer to return the replacement filter so we can issue a credit of $49.95. As soon as we receive the replacement filter to [redacted], we will issue a full credit of $49.95. We do have a 90 day refund policy therefore customer has until 5/1/15 to return product for a refund. We have cancelled our customers subscription per request as well.

We have received no requests to date.  In the interest of the customer, we will issue refunds for all of the charges.  The check will be issued tomorrow and sent to:
[redacted] 
[redacted] 
[redacted] **  [redacted]
Thank you.
/>

I am most dissatisfied in your customer service, as you always, and I mean always, leave a recored message or a machine recorded message. You have no one to ask questions or for help. Your website does not work sometimes, and it is beyond patience to contact you! I would not have rated you as high as the B that Revdex.com gave you, they were generous. Good luck to any who seek this website, as there is no friendly user, here.

[redacted] purchased our Clearly Filtered Pitcher for $9.95 which covers only shipping and handling on 12/4/2015. Our customer agreed to take this offer for a free water pitcher at $9.95 for shipping and handling and then be charged at the 30th day of purchase date, which is 1/3/2016  for...

3 filter replacements at $49.95 each, which adds up to $149.85. She also purchased our Clearly Filtered Bottle Trial offer. Customer was charged $4.95 up front on 12/30/2015, if product was kept the customer would be charged the remaining balance of $47.00 within 30 days. We have shipped package to [redacted] with tracking #[redacted]. We have not yet received any of the items back in stock, other than 1 pitcher. We cancelled the subscription for the filters for [redacted] since the item was returned back to us. The items were refused and the tracking for the return has not been update since January 14, 2016 , 1:24 pm and the items were in [redacted]. We cannot issue a refund for items that are not in stock.  Our Terms of Service can be found at: [redacted]  [redacted]
[redacted]

Our customer [redacted] has only contacted our company on 6/7/15 at 02:25 pm by email informing us that he was having log in issues. One of our customer service representatives emailed Mr. [redacted] providing log in details and the customer never responded. We did search our database...

for any calls that the customer has made with telephone number [redacted] but I don't see that Mr. Sperbeck has made any calls to our company. We did call customer at the telephone number on file to see what he is inquiring about for a refund and we will assist customer. We have also emailed customer at [redacted].

Jan Keller purchased our Clearly Filtered Pitcher for $9.95 which covers only shipping and handling on 12/4/2015. Our customer agreed to take this offer for a free water pitcher at $9.95 for shipping and handling and then be charged at the 30th day of purchase date, which is 1/3/2016  for 3 filter replacements at $49.95 each, which adds up to $149.85. She also purchased our Clearly Filtered Bottle Trial offer. Customer was charged $4.95 up front on 12/30/2015, if product was kept the customer would be charged the remaining balance of $47.00 within 30 days. We have shipped package to [redacted] with tracking #[redacted]. We have not yet received any of the items back in stock, other than 1 pitcher. We cancelled the subscription for the filters for Jan since the item was returned back to us. The items were refused and the tracking for the return has not been update since January 14, 2016 , 1:24 pm and the items were in BURLINGTON, KY 41005. We cannot issue a refund for items that are not in stock.  Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/  [redacted]Customer Service Assistant Manager

Complaint: [redacted]
I am rejecting this response because:I did not order anything from this business.  The email address they claim I have is not my email address.  The mailing address they claim they sent the book to is incomplete, so if the book arrives, I will refuse delivery.  That will have to count as a return.I have already disputed the charge with my bank credit card issuer.
Regards,
[redacted]

Our customer [redacted] purchased our 4 Foot Farm Blueprint eBook for $7 on 3/1/15. We do offer our physical copy of our 4 foot farm blueprint for $9.95 but customer did not choose that option. We will contact customer to see if she is wanting to upgrade to our physical copy or if she is wanting to...

refund processed of $7.

Complaint: [redacted]
I am rejecting this response because: Crisis Education LLC , owes me $37.95, $27.95 and $9.95 for products. I never received the merchandise. The number [redacted] was never delivered. UPS states that it was returned to sender. Perfect Pure Water has already credited my credit card my refund money.  
Regards,
[redacted]

Our customer [redacted] has purchased our 4 Foot Farm Blueprint eBook for $7 on 2/18/15. [redacted] also purchased our hard copy 4 Foot Farm Blueprint book for $9.95 to be shipped to the address provided at the time of purchase, [redacted] which is...

on it's way to be delivered. We did send our customer a confirmation email with access and log in information along with shipping information to the email address provided by customer, [redacted] on the day of purchase. We have yet to receive a cancellation request from customer regarding the two purchases made on 2/18/15. We have issued a full credit of $7 for customer's eBook purchase which customer will receive within 2-3 business days. We are unable to issue a credit of $9.95 due to the product being shipped. We do have a 90 day refund policy for this item, therefore customer has until 5/18/15 to return 4 Foot Farm Blueprint book for a full refund of $9.95. Also, we have tried to contact customer by phone but there was no answer to relay information to customer.

Our customer [redacted] subscribed to our Self Reliance monthly newsletter subscription for $14.95/monthly on 12/21/14. We did send customer's confirmation email shipping and log in information to [redacted] on the day of purchase. We received a cancellation request for...

customer's Seeds Monthly subscription to be cancelled on 1/9/14 which we did cancel per customer's request. Our customer [redacted] did not request to cancel his Self Reliance monthly newsletter subscription, only his Seeds monthly subscription for $27/monthly. We did cancel customer's Seeds subscription per requested as of 1/9/15. We have cancelled [redacted]'s Self Reliance monthly newsletter subscription for $14.95/monthly per request as of 3/27/15 and we have also refunded the most recent charge made on 3/21/15 since customer is within our 30 day refund policy. We have contacted customer and discussed this with him as well.

Complaint: [redacted]
I am rejecting this response because: when the business called me they did not in fact ask if I would prefer to upgrade to a physical copy of the gardening pamphlet for which they state here was 9.94 but in their online add it was in fact $19.94 nor did they ask me if I wanted my money back. They told me to look in my junk mail for the previous e sent item of which I was never informed in the add that it was an e item nor was I aware of the name of the company so that I could remember it to know how to get back to them. The web site had asked for my physical mailing address. Upon looking through my junk box I did find the version they sent that very day of the call but no other. I would prefer my money returned to the credit card as I see this as a scam to further purchase their products of whatever seeds they decide to send on a monthly basis. I am not interested in anything of this nature.
Regards,
[redacted]

This customer has been refunded.  We would like them to keep the book and bonus books.

Hello, 
Our records show that the orders in question have been refunded according to Crisis Education's terms of service.
Thank you.

Complaint: [redacted]
I am rejecting this response because: I have called twice, and could only get a voice recording. Lets see if with your help I can resolve the matter. Thanks.
Regards,
[redacted]

Regretfully, we are not sure what is required of us here.  On the order page for our product we state very clearly that we are offering an ebook.  We would be happy to offer a refund to this individual.