Critter Barn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

The company has been unable to reach the customer to discuss the concernThe customer may contact the company at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response from the business states I was contactedI have not received any contact from this business in regards to my complaintThis has not been addressed or resolved in any manner Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I disagree with SDGE's claim about sending the notice of power termination before payment was received Please see the attached confirmation of payment delivery on 2-10-17, several days after I had scheduled it from my bank to electronically pay them to expedite prompt payment once a correct bill was calculated for my power use I am amazed that SDGE can take several days to process an electronic payment and move forward with terminating my power prior to my house receiving an actual bill based on usage versus an estimated bill from the month before SDGE abuses the program of over-charging non-smart meter customers by grossly over-estimating the first month's power as previously mentioned and follows this poor business practice up with slow billing and payment processing If SDGE is so interested in over-charging their customers for the first month's power use I would think they could promptly process these over-ages to my account in a timely manner I do not accept their excuse about the letter being sent days after an electronic payment was confirmed The dates do not correlate with their timeline, poor customer service is just that and cannot be explained by poor billing practices Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I find it interesting how you are completely ignoring and NOT responding to the fact that I have proven that this was not a true and fair contest in multiple ways: By written statement from your employee that is NOT a contest and is truly a behavioral modification program By written statement by your employee confirming that the reporting and awarding of "prizes" was faulty and erroneous - yet never fixed By the two slides I have attached from an SDG&E presentation confirming that your behavioral program actually segments participants and treats them differently JUST BECAUSE YOU CALL IT A CONTEST DOES NOT MAKE IT A CONTEST Participants were supposedly rewarded points if they purchased energy efficient appliances Those who didn't make a purchase were not given points You can't run a fair contest if you give people a reward for purchasing something and nothing to those who can't/don't There are SO many flaws in this "Contest" from a legal perspective that any corporate legal team would certainly have noticed if in fact it WAS a "Contest", but since it wasn't a "Contest" and was a Behavior Modification Program" it was allowed to proceed, you were allowed to trick your customers, segment them and treat them differently, and then disqualify them at your whim You have also not responded to the question about WHY this "contest" was suddenly taken offline when I started to ask questions Below are definitions that support my statement of how this "Contest" was run unfairly.All Participants Treated Equally: Make sure that all participants are on equal footing, regardless of how they enterFor example, make sure all eligible people have the same number of opportunities to enter and chances to winWhere there is a purchase involved in the entry process, the sponsor must award the same number of entries for each non-purchase act as each purchase act.Unfair competition or distortion of competition is a situation in which competitors compete on unequal terms because favorable or disadvantageous conditions are applied to some competitors but not to othersThe concept can also refer to situations in which the actions of some competitors actively harm the position of others with respect to their ability to compete on equal and fair termsIt contrasts with fair competition, in which the same rules and conditions are applied to all participants and in which the competitive action of some does not harm the ability of others to competeOften, unfair competition means that the gains of some participants are conditional on the losses of others when the gains are made in ways which are illegitimate or unjust.https://en.wikipedia.org/wiki/Unfair_competitionI ask you again to reach out with a settlement offer in order to prevent this issue from progressing into the legal system I have a tremendous amount of evidence to support my case, including emails from your program partners at Simple Energy, and I have complete confidence that a judge would award damages to me (and possibly the other thousands of participants) in either ruling that - This was not a fair and just contest OR Participants were misled to thinking they were signing up for a fair contest, when it was clearly a Behavior Modification Program The choice is yours Regards, [redacted] ***

The company has contacted the customer regarding the complaint San Diego Gas & Electric will pursue collection action in compliance with Rule 11, Discontinuance of Service filed with the California Public Utilities Commission (CPUC)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [SDG&E would ONLY look at my complaint if I submitted a "claim" via their Claims DepartmentI did so, and explained that what I have is not a typical "claim" its an accusation and confirmation of my knowledge that they lured customers (including me) into signing up for a contest, called Manage-Act-Save which was really a Behavior Modification Program (as stated in email by their own employee), and then cut entrants off from participation at their own whim It was when they "disqualified" me from the contest because my house was "no longer in a qualified geographic area" that I realized this sham My house did not move - after years they changed the geographic focus area of their behavioral experiment I maintain that SDG&E knowingly enrolled their customers into this contest, failed to track and disperse the promised award points and prizes as stated in the contest rules (that SDG&E employees confirmed in writing to me were wrong, AND treated contest entrants differently - not equally as contest entrants are supposed to be treated I maintain that I am due compensation for the time I was enrolled in what was a truly a research program and not a contestThey are also withholding award points that I have earned I have no ability to cash those in because the access to my contest page was denied when they disqualified my home and I responded back with a complaint I have repeatedly asked for them to contact me directly so we can negotiate a settlementThey refuse A company should not be allowed to trick their customers like that I am wise enough to see through the facade and I want the compensation due to me for years worth of SDG&E benefiting from my participation is this farce I would not have participated if I had known the truth - the truth that has been stated IN WRITING to me from SDG&E's own employees I think they are hoping that by ignoring my complaint that I will just go away I won't I can back up my statements by providing copies of the pages and pages of emails that I have which in fact, incriminate SDG&E of the accusations I makeI have attached a page with sample information that supports my facts This first is from an employee from Simple Energy - the company contracted to run the program for SDG&E She confirms that the tracking and points of the CONTEST are erroneous and that she will be trying to correct them That never happened The second is from a SDG&E employee who divulges the truth about the program - not a contest, a Behavioral Modification Program that treats people differentlyShe offers to trade in my points, but this was not offered again after I complainedThe third portion of text is from the "Contest Rules" section as seen by entrants This clearly shows it to be a contest where people are treated as equalsThey were not All I want is what is due to me- years worth of compensation - what should be the honest way to reciprocate me for my time I am still open to receiving a phone call from an empowered SDG&E representative with a realistic and viable offer] Regards, [redacted] ***

The customer is working directly with a company supervisor to ensure resolution of the concern

San Diego Gas and Electric has been in contact with Ms [redacted] regarding her concernThe company is operating in compliance with California Public Utilities Rule 3, Application for Service http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf

The company has been unable to reach the customer of record to discuss the concernThe customer may contact the company at [redacted]

The company has been unable to reach the customer to discuss the concernThe customer may contact the company at [redacted] Due to customer confidentiality, we are unable to provide a detailed response to the Revdex.comHowever, the company responded to the complaint filed with the California Public Utilities Commission with a full accounting of the outstanding balance as well as the actions taken by the company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If I wanted a malfunctioning nuclear power plant but I also wanted to throw silver dollars from a skyscraper in efforts to generate an electrical current as the coins gained speed, I would probably call the CPUCThen we would ride our BMXes out in the street and take turns batting mailboxes and going to secret meetings in Poland.If I was an electrical monopoly that needed protection from consumers I would probably also refer complaints to the CPUCHowever, I would definitely get GAP insurance on the nuclear plant*, and then charge consumers for non-electricity.Contrary to advice privately furnished to the Revdex.com by SDG&E on or about 2/19/2016, SDG&E has not responded to any recent correspondence, particularly because I have not sent anyThe latest correspondence from SDG&E was received on Jan 5th, which is a day before I initiated my complaint through the Revdex.comI have not heard from them sinceI would like to add that fabrication to my growing list of unresolved complaints about SDG&E.I'm also confused by SDG&E's request that I "move forward with my complaint" by contacting the CPUCI'm not sure what SDG&E would hope to accomplish through that medium that they could not accomplish in the last months of sparse, short non-responsesIt's not like doing easy, kind, legal things to resolve serious and reasonable customer complaints requires permission from the government.For the reasons noted previously, and some new ones, and mostly because SDG&E has done nothing to resolve this complaint, I respectfully request that the Revdex.com maintain this dispute open or downgrade SDG&E's rating from an absurd A+ to a fitting D- unless doing so would threaten the safety and continuity of Revdex.com of San Diego's power supply.I'd like to reiterate that SDG&E has not made any measurable effort in resolving or addressing any of the abuses noted in this complaint, and in the few words it has contributed to this process, consistently lied to the Revdex.com, misrepresented its policies and legal responsibilities, and incomprehensibly taken actions opposite to resolution.*Because those things lose value as soon a little radiation leaks out the containment shell Regards, [redacted]

San Diego Gas and Electric has pursued collection action in compliance with Rule filed with the California Public Utilities Commission [redacted]

San Diego Gas and Electric bills customers who have elected to participate in the Smart Meter Opt Out Program in compliance with the California Public Utilities Commission approved tariff E-SMOP: Residential Electric Smart Meter Program which states “Opt-Out Customers will receive an estimated meter reading on a bi-monthly basis (i.e., every two months).” The company’s CPUC approved rule 11: Discontinuance of Service states that “(b)ills for residential electric service are due and payable upon presentation.” and “will become past due if not paid within days of the date mailed.” The rule further states that (t)he Utility may mail to any residential customer a notice that a bill is past due after the expiration of the applicable period specified in paragraph AThe notice that a bill is past due shall state that if the customer is unable to pay the bill by the final date (calendar days after the date of mailing of said notice), the customer should contact the Utility to discuss payment arrangements to avoid discontinuance of serviceIf the bill is not paid, or payment arrangements have not been made by the final date, service may be discontinued for nonpayment.” If the customer wishes to delay his payment, he is invited to contact the company to request a payment extensionExtensions may even be obtained by using the self-serve function available within My Account at: sdge.com/myaccount Opt Out Program Participants whose usage changes may experience some ups and downs in the month to month energy bills due to the bi-monthly estimatesTo prevent this, customers have the option of enrolling in the Level Pay Plan (LPP)Level pay plan customers will pay the same amount each month for the first three monthsAdjustments are then made to the monthly payment amount every three months based on actual energy use but the total energy cost for months is the same whether or not a customer opts in to the level pay option The company addressed the customer’s concerns when he filed complaint number [redacted] in January The company respectfully requests that the complaint be closed Tariffs and Level Pay Plan information (and enrollment) may be located online at: E-SMOP: Residential Electric Smart Meter Program http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-SCHEDS_E-SMOP.pdf Rule 17: Meter Reading http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE_17.pdf Rule 11: Discontinuance of Service http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE11.pdf Level Pay Plan http://www.sdge.com/customer-service/level-pay-plan

please note, SDG&E engages former clients with intimidation and financial victimizationSDG&E refuses to engage in a civil/professional discussion in order to resolve issue,matters,bills, past due billsi should not have to this length explaining the unprofessional,criminal tactics of SDG&E they prey on former clients and prey on them as if they are federal IRS agents, even then I will not allow them to install fear in my family's hopes of resolving the problem SDG&E has created for us, I refuse to pay anything to SDG&E and I am asking for a full refund of paid services from august of to september of

The company has been in telephone contact with Mr [redacted] and is working with him to resolve his concern

San Diego Gas and Electric will pursue collection action in compliance with Rule 11, Discontinuance of Service, filed with the California Public Utilities Commission (CPUC) [redacted] If Mr [redacted] wishes to pursue his dispute, he may do so in accordance with CPUC Rule 10, Disputed Bills [redacted]