Critter Barn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that it was truly a terrible experience dealing with the politics and incompetence of SDGE. I received the check. I appreciate you making this as difficult as possible and wasting a lot of my time. Hope I never am forced to use your services again.
Regards,
[redacted]

The customer has been contacted and the concern has been resolved. Thank you.

The customer is working directly with a company supervisor to ensure resolution of the concern.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since receiving the answer from SDGE, I checked my online billing account.  The online account still shows that we are being charged for meter number [redacted] instead of [redacted]. Also, we have yet to receive the new bill that was purportedly issued on May 19th.  So until I receive the corrected bill for energy used by meter [redacted] and the online account information has been updated to reflect the correct meter number, I must reject SDGE's response to my complaint. Since I first notified SDGE of the meter number discrepancy, I spoke to several customer services representatives that assured me that the problem was resolved and a new bill would be issued in 5 days.  Those new bills were never reissued and the problem continued to persist.  So until I have actual proof that the problem has been resolved, I cannot accept SDGE's response to my complaint.  I hope they understand my position. 
Regards,
[redacted]

The company’s position remains unchanged.The claim has been denied as the customer has not validated her monetary request for compensation.

The company has been unable to reach the customer to discuss the concern. The customer may contact the company at 800-411-7343.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform...

this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The company has been unable to reach the customer of record to discuss the concern. The customer may contact the company at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
None of my concerns were addressed, and characterizing my position
as mere “dissatisfaction” is disingenuous. Given that SDG&E’s dialogue
amounts to hand-waving serious legal and ethical breaches, I will keep my
rejection of their response short.
 SDG&E illegally crammed and coerced my account balance
into someone else’s SDG&E account. The “recipient” victim has zero legal
responsibility, and SDG&E did not discuss the matter with me or the victim
in advance and only did so when confronted, and after being discoveredSDG&E violated their own stated policies and legal
responsibilities by undertaking the actions above.SDG&E insultingly claims to be compliant with CPUC
regulations, absurdly pointing to documentation that indicates the exact opposite.Whether these activities were the result of systemic malicious
and abusive practices, simply bad training, or aberrations, SDG&E has not
apologized to me for disclosing my private information without legal standing
or authorization, nor have they apologized to my roommate for billing her for
services she did not benefit from and to which she has no obligation to pay. 
It’s nice that SDG&E thanks me for making payments
despite preventing me from doing so in the first place without notice. However,
it’s distressing that “San Diego Gas and Electric's position has not changed”,
given that said position is one of deliberate abuse and disregard of its own
rules and common decency.
Since SDG&E has not refunded the illegal charges on my roommate’s
account, and since SDG&E has not made any effort to correct its illegal and
unethical actions, and since SDG&E has responded by making deceptive and
false statements thus escalating the level of abuse, I have to say that
SDG&E has done the opposite of resolving my complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.The response from the business states I was contacted. I have not received any contact from this business in regards to my complaint. This has not been addressed or resolved in any manner.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have advised SDGE of my situation during that time and [redacted] has advised me to get a court order not showing  "redacted"they do not need it to show proof of address??? she stated, where I resided to prove that I did not reside at the same address as my mother. I am working on that. They have many rules supporting why they feel the need to place her bill on me. Prior to speaking on her account I researched and signed documentation to protect me,  this is offered by SDGE online, SDGE is fitting their rules to justify billing my mom's bill to me. Having the 3rd authorization form is a protection for me and that is the reason it was done. Not only was that signed I verbally received confirmation that her debt would not be my responsibility. What is more concerning  Cathy stated that they have documentation that I resided there but stated that I need a subpoena to receive how they transferred my moms debt to me. As a consumer I a requesting proof of debt. I have also contacted the consumer protection bureau because SDGE transferred my mother debt unknown to me. SDGE has advised their employees to transfer debt from one customer to another without consent. For SDGE to state that they have the "right" to transfer debt to another person without consent is illegal. Consumer protection bureau is asking me for more information regarding this issue. I was never a party to the contract and that was confirmed with SDGE in particular [redacted]. This is classic example of extortion in causing severe financial hardship. Thanks

The company contacted Mr. [redacted]. The rebate has been approved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I find it interesting how you are completely ignoring and NOT responding to the fact that I have proven that this was not a true and fair contest in multiple ways:  1.  By written statement from your employee that is NOT a contest and is truly a behavioral modification program   2.  By written statement by your employee confirming that the reporting and awarding of "prizes" was faulty and erroneous - yet never fixed  3.  By the two slides I have attached from an SDG&E presentation confirming that your behavioral program actually segments participants and treats them differently.  JUST BECAUSE YOU CALL IT A CONTEST DOES NOT MAKE IT A CONTEST.  Participants were supposedly rewarded points if they purchased energy efficient appliances.  Those who didn't make a purchase were not given points.  You can't run a fair contest if you give people a reward for purchasing something and nothing to those who can't/don't.  There are SO many flaws in this "Contest" from a legal perspective that any corporate legal team would certainly have noticed if in fact it WAS a "Contest", but since it wasn't a "Contest" and was a Behavior Modification Program" it was allowed to proceed, you were allowed to trick your customers, segment them and treat them differently, and then disqualify them at your whim.  You have also not responded to the question about WHY this "contest" was suddenly taken offline when I started to ask questions.  Below are 2 definitions that support my statement of how this "Contest" was run unfairly.All Participants Treated Equally: Make sure that all participants are on equal footing, regardless of how they enter. For example, make sure all eligible people have the same number of opportunities to enter and chances to win. Where there is a purchase involved in the entry process, the sponsor must award the same number of entries for each non-purchase act as each purchase act.Unfair competition or distortion of competition is a situation in which competitors compete on unequal terms because favorable or disadvantageous conditions are applied to some competitors but not to others. The concept can also refer to situations in which the actions of some competitors actively harm the position of others with respect to their ability to compete on equal and fair terms. It contrasts with fair competition, in which the same rules and conditions are applied to all participants and in which the competitive action of some does not harm the ability of others to compete. Often, unfair competition means that the gains of some participants are conditional on the losses of others when the gains are made in ways which are illegitimate or unjust.https://en.wikipedia.org/wiki/Unfair_competitionI ask you again to reach out with a settlement offer in order to prevent this issue from progressing into the legal system.  I have a tremendous amount of evidence to support my case, including emails from your program partners at Simple Energy, and I have complete confidence that a judge would award damages to me (and possibly the other thousands of participants) in either ruling that  - This was not a fair and just contest  OR  Participants were misled to thinking they were signing up for a fair contest, when it was clearly a Behavior Modification Program.  The choice is yours.  Regards,
[redacted]

If Mr. [redacted] would like to move forward with his complaint, he may contact the Consumer Affairs Branch of the California Public Utilities Commission by following the dispute resolution process outlined in Electric Rule 11.
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE11.pdf