Critter Barn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Please be advised the *** from UCAN was also assisting me with this matter and I have not received a response from him nor *** of the exact documentation that is needed she was going to Check and get back to me this has not been doneI have left a message with Dan as wellPlease note that I have also faxed over a copy of a third party notification that was signed by myself and my mom in that was sent and faxed overThe third party notification planI have confirmed that they have this on file specifically states: the third party will not however be legally responsible for the overdue bill, this is one the form and online listed as wellSdge picks and chooses rules that conform to their wants and needsI have also forwarded this to the consumer protection bureau has they have attached my mom's debt to meThanks

San Diego Gas and Electric notified Ms*** of the documentation necessary to contest responsibility for the charges
The company is operating in compliance with California Public Utilities Rule 3, Application for Service
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below.SDG&E ALLEGES THAT WE STILL OWE THEM, WE MOVED OUT OF OUR APARTMENT BACK IN SEPTEMBER OF THEIR COLLECTIONS DEPARTMENT HAS ONLY CALLED ME TWICE SINCE THEN AND TRIED TO INTIMIDATE ME THE LAST TIME THEY CALLED LAST WEEK ON THE REPRESENTATIVE BACK WAS THREATENING COLLECTION AND FINANCIAL INTIMIDATION, WHEN I CLOSED MY SDG&E ACCOUNT THERE WAS NO BALANCE, AND I WILL NOT PAY FOR SERVICES WHEN I HAVE CANCELLEDI AM BEING VICTIMIZED BY SDG&E AND THEIR EMPLOYEES, SOMEONE IN THEIR COLLECTIONS DEPARTMENT IS VICTIMIZING CLIENTS TO THE POINT OF INTIMIDATION AND HARASSMENT FOR MONETARY GAINSSEND YOUR BILL COLLECTOR WITH A AN EXPLANATION, I DON'T PAY A COMPANY THAT THREATENS ESPECIALLY WHEN THE ACCOUNT WAS CLOSED AND ONLY NOW THEY TRIED STICK THOSE CHARGES ON ME, I WILL FIGHT YOU UNTIL YOU GET THE PICTURE. EXPLAIN WHY WE OWE ANYTHING AFTER CANCELLING, UNDERSTAND AND APOLOGIZE IN WRITING AND ISSUE A CHECK FOR PAIN AND SUFFERING YOUR COMPANY HAS CAUSED.Regards,
*** ***

We are very sorry to learn that Ms*** had this experience with our company
In compliance with California Public Utility Commission (CPUC) Rules governing San Diego Gas and Electric, notices were sent to her via United States Postal Service advising of the account balance as well as the
pending service interruption due to non-payment
We want to work with customers to avoid service shut-offs, which can lead to reconnection fees and depositsIf customers are having difficulty paying the bill, they are encouraged to contact us before the expiration of the past due notice
Sincerely,
SDG&E

San Diego Gas and Electric operates in compliance with its rules and tariffs approved by the California Public Utilities Commission
Bills are issued according to Rule 9, Rendering and Payment of Billhttp://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE9.pdf
The customer has not responded to the company’s attempts to discuss the concern

A company representative contacted the customerThe customer expressed satisfaction with the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
yeah, that what SDG&E told us over the phoneWell, guess what there was nothing the authorities could do about and to call the electric company have it turned offGuess what??? That's where the problem liesSo I ask you SDG&E if we called you up say tomorrow or anytime this week will you FINALLY turn the electricity off and leave it off until the new buyer moves in and the squatters are out of will you let them call the very next day to have it turned on again by simply saying that they live therePLEASE ANSWER THIS FOR ALL TO SEEBECAUSE I KNOW WHAT YOU'RE GOING TO SAY"WE CAN NOT DENY ANY SERVICE" GIVE ME A BREAK

I've responded to Ms*** *** (SDGE) via telephone and email, yet she continues to say that there has been no response on my part. Quite frankly, that is a lie, so her response is completely unacceptable and an inefficient way to handle a customer's concerns by just throwing it to the side. If Ms***s would address the actual issue at hand, I would be happy to work with them to resolve this issue

The Revert to Owner contract for the property has been cancelledAll charges to Mr*** from 1/18/through 3/8/have been reversedThank you for bringing this matter to our attention

Mr*** has been contacted by an Energy Advisor who is working with him to resolve his concerns

The company contacted the customerThe concern has been resolved to her satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, detailsof the offer I reviewed appear below. SDG&E will be hearing from our lawyer's office, thank you and God Bless
Regards,
*** ***

I did leave a message for the customer to contact me directly. I have not received a call from the customer to date. However, we will verify the next bill is generated and hand mailed for investigative purposes. The customer is registered on My Account and should receive her bill
on line and by mail. Thank you,
*** ***Executive OfficesComplaint Resolution Supervisor

San Diego Gas and Electric understands the frustration presented by this situationIt is recommended that the homeowner contact the local authorities for assistance

The payment referenced by the customer posted to his account on 2/16/The delinquent payment letter was processed on 2/14/prior to receipt of the payment
If the customer wishes to delay his payment(s) beyond the due date, he is invited to contact the company to request a payment extension which will prevent the delivery of disconnection noticesExtensions are available through the self-serve function within My Account at: sdge.com/myaccount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11887850, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Date Sent: 12/8/6:48:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not recall being contacted by SDG&E perhaps they contacted someone else thinking it was me, SDG&E needs to respond in writing to *** ** *** *** *** *** ***, phone calls are unacceptable, sincerely.Regards,*** ***

San Diego Gas and Electric processed a billing correction for Mr*** in compliance with California Public Utilities Commission
Tariff Rule CMeter Tests and Adjustment of Bills, Adjustment of Bills for Billing Error which mandates the following:
“Billing Error Resulting in
Overcharges to the Customer:
If either a residential or nonresidential service is found to have been overcharged due to billing error, the Utility shall calculate the amount of the overcharge, for refund to the customer, for a period of three yearsHowever, if it is known that the period of billing error was less than three years, the
overcharge shall be calculated for only those months during which the billing error occurred.”
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE18.pdf
The month (August through August 2015) adjustment permitted by the tariff resulted in an average credit of $per monthSan Diego Gas and Electric does not charge late fees on residential accountsMr*** was never assessed any late fees
SDG&E acted in accord with its mandated tariff and respectfully requests that this matter be closed

Company representatives have repeatedly attempted, without success, to contact the customer via telephone to resolve the matter. The company will continue to try to reach the customer via telephone

San Diego Gas and Electric bills customers who have elected to participate in the Smart Meter Opt Out Program in compliance with the California Public Utilities Commission approved tariff E-SMOP: Residential Electric Smart Meter Program which states “Opt-Out Customers will receive an estimated...

meter reading on a bi-monthly basis (i.e., every two months).”
 
The company’s CPUC approved rule 11: Discontinuance of Service states that “(b)ills for residential electric service are due and payable upon presentation.” and “will become past due if not paid within 19 days of the date mailed.” The rule further states that (t)he Utility may mail to any residential customer a notice that a bill is past due after the expiration of the applicable period specified in paragraph A.1. The notice that a bill is past due shall state that if the customer is unable to pay the bill by the final date (15 calendar days after the date of mailing of said notice), the customer should contact the Utility to discuss payment arrangements to avoid discontinuance of service. If the bill is not paid, or payment arrangements have not been made by the final date, service may be discontinued for nonpayment.”
 
If the customer wishes to delay his payment, he is invited to contact the company to request a payment extension. Extensions may even be obtained by using the self-serve function available within My Account at: sdge.com/myaccount
 
Opt Out Program Participants whose usage changes may experience some ups and downs in the month to month energy bills due to the bi-monthly estimates. To prevent this, customers have the option of enrolling in the Level Pay Plan (LPP). Level pay plan customers will pay the same amount each month for the first three months. Adjustments are then made to the monthly payment amount every three months based on actual energy use but the total energy cost for 12 months is the same whether or not a customer opts in to the level pay option.
 
The company addressed the customer’s concerns when he filed complaint number [redacted] in January 2016. The company respectfully requests that the complaint be closed.
 
Tariffs and Level Pay Plan information (and enrollment) may be located online at:
 
E-SMOP: Residential Electric Smart Meter Program
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-SCHEDS_E-SMOP.pdf
Rule 17: Meter Reading
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE_17.pdf
Rule 11: Discontinuance of Service
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE11.pdf
Level Pay Plan
http://www.sdge.com/customer-service/level-pay-plan

The billing issue has been rectified but there is no way to know if it is correct. I will suspend my complaint against SDGE and consider the matter resolved.