Critter Barn

An attempt to contact customer by phone was made on November 7th, 2017. Another attempt by phone was made on 12/11/with a follow up email. Customer has not attempted to return calls or respond to email. Request that complaint be closed

Mr***'s assigned Service Planner attempted to contact him without success on 11/19/15 via both the telephone number and email address included with the complaint
We ask that he provide either a telephone number and/or an email address where he can be reachedIf he prefers
to email the company directly, he may do so at [email protected] referencing the Revdex.com complaint #***Thank you

The company is working to resolve the concern and anticipates resolution within the weekThe customer has been notified of the status

The company has been unable to reach the customer to discuss the concernThe customer may contact the company at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
Regards,
*** ***

San Diego Gas and Electric received the customer’s Net Metering application on 12/15/It was processed on 12/16/Approval to turn on the solar system was effective as of 12/21/
SDG&E is in compliance with all tariffs and rules which are filed and approved by the California Public
Utilities CommissionFor this reason, SDG&E respectfully requests that this matter be closed

Thank You for the great work.SDG@E called me within hours of you all contacting them to say I will finally be getting a full credit for their error.The lady offerered many apologies for all the headache.Thank the Revdex.com for another fine job they did.*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me We have had two people go to the hospital because of no electricityI said that I would not pay it, but when someone's health is at risk, my pride does not matterSdge took the installment plan if the table in fear that I would not pay any of the installmentsI have a third party donor who wants to make the painted on behalf of the residents living at the addressThey can't pay all at once but they will set up the auto naif paymentsBecause the third party is responsible, I have no way of stopping the automatic payments made to sdgeI will put my information on file assuming responsibility, but the donor with provide their bank information to pay off the past due debtI the safety of others is more Ingolstadt then my pride, if they can give us the opportunity to the installment plan again, we will make sure the past due payment had been paid
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this
action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr***’s billing situation has been resolvedAn amended statement reflecting charges for his own energy consumption was issued on 5/19/He has been granted Permission to Operate his solar system

Our position remains the sameSan Diego Gas and Electric’s review of the request for monetary compensation is not valid as Ms*** has not proved that she has incurred any actual damages or loss
If she feels the need to pursue legal action, that is her right

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When will this happen? What is the timeline? How is this an acceptable response from a businessThey knew they sent it to the wrong place two weeks ago cause I told themDid they not stop payment yet?They informed me that they could not cut a check outside the system , which is absolute nonsenseAs far as I can tell I will not receive this refundSo their response is unacceptableWhat I hear is i'll get paid whenever they feel like it
***
*** ***

I have been trying to get a electric meter set and start service to my home for months-I have satisfied all of SDG&E's requirements, but still they will not come out and set a meterI do not know why, Monday I spent two hours waiting for a call back at my sisters house from the SDG&E customer service numberA call never cameYesterday I drove over miles to what I thought was a SDG&E branch in Escondido to try and resolve this problem: it was a payment only facility and could not extend any assistance to meI literally have nowhere else to turnSDG&E will not help me with this problemI do not know what I have done to anger them.Desired Outcome: Electrical power to my home after sixteen years of solar power

San Diego Gas and Electric (SDG&E) has provided the customer with information on the outstanding charges requiring payment prior to the reconnection of serviceShe has also been apprised of the dispute resolution process available to her via the California Public Utilities
Commission (CPUC) if she wishes to receive the benefit of utility service while pursuing a claim of non-responsibility
SDG&E is in compliance with all tariffs and rules which are filed and approved by the CPUCThe rules are available for review at www.sdge.com

San Diego Gas and Electric has been in discussions with MsVan CleaveWe have based our decision regarding service in compliance with Rule filed with the California Public Utilities Commission (CPUC)
CPUC Rule Application for Service
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf

San Diego Gas and Electric (SDG&E) is a highly regulated utilityBusiness is conducted in compliance with the rules and regulations set by the California Public Utilities CommissionThese rules and regulations are available for review on the SDG&E website at:
http://www.sdge.com/rates-regulations/other-regulatory-filings/rates-and-regulat...⇄ /> Rule outlines the requirements for applying for service(http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf)
As a regulated utility, the company is not permitted to deny service to any applicant who successfully complies with these guidelinesSituations involving unlawful tenancy should be handled through law enforcement and/or legal channels

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I apologize in advance for any rudeness or bluntly put comments but the extremely lame typical legal mumbo jumbo b.sPDF documents SDG&E attached in the last response absolutely did not defend themselves against the allegations against the giant Electric CompanyI might be a Hillbilly but God Almighty Himself knows that I sure the heck ain't dumb and let alone get screwed over by an immoral practiced, let's scam our poor customers over Electric Company like SDG&Eyears my wife, kids and I have been dealing with, watching and monitoring what SDG&E has been over charging us by an extremely high monthly ratesI know for a fact that our houses monthly KWH usage is no where even close to what SDG&E has been charging usI've attached photos of our houses solar equipment and whole house generator equipment, as well as my generators digital monitoring equipment tooWe are not the only SDG&E customers who they are scamming over, there's thousands of local San Diego residents who have and are expressing themselves along with they concernsI am not paying a service that I never used and I think I'm entitled to a refund for the paid overcharging on our residential accountThank you and have a wonderful dayI have a lot more photos to prove my defense
Regards,
*** ***

A meter was installed at the customer’s residence on 1/14/16.If he has further concerns, he may email the company at [email protected]. His assigned Service Planner was unable to reach him by telephone or email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been out of town and would like to add my response to the inadequate response from SDGE. I do not think the response addresses one other very important issue in my complaint that generated the entire complaint and is SDGE's attempt to spin their billing practice and inadequacies. One of the issues in my complaint was that the correct bill was promptly paid by ACH in my complaint on 2-10-yet SDGE continued to threaten to terminate the power to my house a week after they were paid. This is not part of the prior complaint of and is only a spin projected by SDGE to mitigate their image of poor customer service. While I do not agree with their billing I had accepted it from the prior response to my complaint but to send me a final notice before termination well after they have been paid is why there was a new complaint and IS NOT PART OF THE ISSUE. I would like this response added as they are attempting to deny most of this complaint rather than address their service and payment processing that resulted in sending an intent to terminate power WELL AFTER BEING PAID ELECTRONICALLY.Thank You,***

Thank you for taking the time to express your concern
San Diego Gas and Electric experienced unusually high call volume when you placed your call
We understand that your time is valuableIn order to avoid long wait times, we encourage our customers to make use of the many self-service options
offered via our automated phone system as well as online at sdge.com