Crunch Fitness

Currently, this account is past due for September charges, including the scheduled Annual Fee ($30.30), monthly dues ($20.85) and a decline fee for the past due amount ($5.00). In order to request any adjustment due to medical cancellation, please submit a medical note from your physician describing...

the reason for leave from the gym and the date of the injury onset. This signed and dated document should be sent to [redacted] for review. Any further adjustments will be confirmed via email.

December 16, 2015
To Whom It May Concern;
We are sorry to hear there has been a complaint against our company. While the billing procedures were clearly outlined in [redacted]'s contract and cancellation notice, both of which are signed, we will issue her the refund of...

$39.00.We will process this refund immediately, and [redacted] should receive it within 7-10 business days.
Please let me know if you require anything further.
Thank you.
Steven V.
CEO

Hi [redacted], Thank you for reaching out and for your patience. I'm sorry to learn you're experiencing issues with your membership. I see from your review you're a member of a [redacted] club which is franchise location. Although I'm unable to assist you with the franchise locations I can forward...

your information to a franchise contact who can better assist you. Have you tried to resolve this issue with the [redacted] or [redacted]? Ultimately, they will be able to assist you with your concerns. Either way, my contact information is noted below. Best, [redacted]
[redacted] [redacted]
[redacted]

Hi [redacted], Thank you for your patience with this matter. We have given you advanced noticed upon joining and have even pointed out in yellow the section where you have been advised of the increases. We mail out letters one month prior as a courtesy even though you as all members alike have been given advanced notice in your agreement. I've attached your agreement for both you and the Revdex.com to review. Best, [redacted]

The member ([redacted]) was refunded her recent PT package in full and is asking for a refund for the month of February per her email to us. We cannot refund the month of February as the member has used the club. Despite a signed agreement, member wishes to receive another refund for a previous package from 18 months ago. A refund will not be provided at this time.

The club manager has confirmed that Mr. [redacted] chargeback of $195 has been written off. This leaves the member in good standing with $0 balance owed.

Sorry I for the misunderstanding, you are being refunded 9.95 today.

Good afternoon [redacted], Thank you for your patronage and apologize for any frustration this has caused you. The location moved just one block over and the boxing services are available. The club has been trying to reach you to schedule your remaining investment of sessions as per your...

agreement, sessions are non-refundable and services are available. Hope this information brings you peace of mind. Best, [redacted]

Apologies but did not receive initial notice? This has been sent to the owner and will get a response ASAP!

Complaint: [redacted]
I am rejecting this response because:
Crunch reported to Revdex.com that I owe them money. That is not true. I paid cash 2 months & signed a form that I was quieting Crunch. I asked for A receipt, she said it is all recorded in the computer. Thank You [redacted]
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They flipped their story. According to the [redacted] this was company policy and I proved them wrong, it's not no other club makes photocopied of ID's..  Now I'm hearing that it is just this clubs policy. You are a gym not a bank you guys don't know how to keep things secure I'm sorry even heard it from your own staff. I find it amazing that this is the only branch in all of [redacted] that does this and I should know I called every branch and confirmed with their [redacted]s.  All the [redacted]s said that this procedure is outrageous and unethical because information will get lost on these guest because they aren't protected as much as members information is; also this leaves you open to a possible law suit if anyone's identity gets stolen, be aware of that. Just stick to the company policy that all other crunch clubs follow is all I'm asking.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon, In October of 2015, The 13th to the 17th to be exact. ABC did a sweep of past due club accounts. Along with other [redacted] was on that list. When I saw this, I emailed Wes (AccountManager) at ABC and we went through the charges to see who was due a refund and who was not. In...

[redacted]'s case she canceled her PT in the middle of February and because Personal Training is a 30 day cancellation she was also charged for March. [redacted] was told this and decide to charge back 2 months of training for $800 total. When we disputed theCharge back I supplied her Credit card company her agreement and her cancellation paperwork. Her cc company sided with us and the 2 months were given back to us. Everything was in writing and the cc company could not find any fault in the charges.    In good faith we will be more that happy to extended [redacted] a complementary membership for the amount of time needed for her to finish the training sessions, since she canceled hers back in 2015. If afterward, she enjoys the atmosphere and ambiance of the club again, we will be more than willing to work with her on a new membership.          Yours in Health,        Anthony V[redacted]

Good Morning,The member had a balance on her account which was why it could not be effectively cancelled. We will waive this balance and cancel her immediately. Thank you.

Good Afternoon,This issue has been resolved. We have decided to part ways with this member entirely and will be issuing him the refund. He will be meeting with our Director of Sales on  Friday for the refund. Thank you.

To Whom it May Concern:Posted below is the #[redacted] Revdex.com dispute as well as the response:As a courtsey the club will waiver the fee's with the expecatation of the member paying the monthly due of $24.95 from June 20th. Please allow a billing cycle to reflect the change.Thank you,Ashton...

E[redacted]Executive Assistant to the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] is refunding the member the $79.80 that was accidentally charged when the account reopened. The membership has been cancelled again and [redacted] will inform the member that they will be refunded the appropriate amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Hello, I did not call the 866# however I spoke to [redacted] at Crunch Union Square and was dismissed. I accept that my dues will increase with adequate notice, however, no notice was given and when brought to the attention of staff dismissed. Is there record of a letter being sent to my address? Thanks, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]