Crunch Fitness

Review: I signed up for this fitness location. I signed up for a access package that included one personal class session. I scheduled a session, however the day of my session I was not feeling well and was unfit health wise to do an exercise routine Inwas feeling nauseous and with a headache, so in order to protect my health I called and asked to rescheduled ahead of time. They refused to rescheduled said that they needed a 24 notice. I went personally to the location before my scheduled session to show to them that I was feeling sick and said that it is impossible to find out that I was getting sick 24h ago. And since I payed privately for the package, and was never told by the company that I had to cancel any private sessions 24 before I should have it rescheduled or the amount payed returned ( they offer different types of packages) I chose the particular package because it had more services and included the private session. The employee was very rude and disrespectful, did not want to listen to me. He appears to be a [redacted] , because he was called by another employee.Desired Settlement: I would like to cancel my membership immediately and my money refunded as soon as possible. Since I haven't used it at all and I would not like to do business where they put people with no customer services skills to deal with brand new costumers . I was treated as if they were doing me a favor and it was free . I payed a lot of money for this service

Business

Response:

Hello and good afternoon, Thank you for your patience while we work to resolve this matter. Can you forward your member ID number located on the back of your keytag? You can send it to: [redacted] Best, [redacted]

Review: I visited the gym in person back in April 2014 asking to cancel my gym membership. I was advised by the female employee at the front desk that my membership was cancelled and that I would be charged for 2 additional months (May and June) pursuant to the terms of the membership agreement. I was charged for the May and June membership fees as I was advised. In late July, I started receiving phone calls from the gym's Financial Department, [redacted], advising that my credit card on file was no good and that I needed to submit updated credit card information. In early July, my bank sent me a new debit card due to fraudulent activity. I never called and updated my information because I thought the gym membership was cancelled as of June pursuant to the information that was given to me by the front desk clerk when I went to cancel my membership. In early August, I noticed a charge from Crunch for $36.35. When I called [redacted] to inquire about this charge, I was told that it was for my monthly fee plus a late fee. I never gave [redacted] or Crunch my new debit card information nor did I authorize to make any charges to my new debit card. I don't know how they obtained this information and when I asked them no one could give me a straight answer. [redacted] advised that I had to speak to the fitness center and when I spoke to [redacted], the [redacted] at the center she advised that I needed to speak to [redacted]. In addition, [redacted]' customer service skills are atrocious. When I spoke to her about my issue with my cancellation in April she was very rude and dismissive - she even walked away while I was speaking to her and insinuated that I was lying about canceling my membership in April. Her solution was to cancel my membership effective that day 8/*/14 and that I would be charged for another two months. Basically, they provided me with misinformation that as a result caused me to incur additional membership costs and then did nothing about it.

Product_Or_Service: Gym MembershipDesired Settlement: DesiredSettlementID: Refund

I would like the $36.35 charge refunded to my debit card and a waiver of the two month fees of $21.35 (total of $42.70). I would also like to know how they obtained my new debit card information without my consent, as this is very concerning to me in this age where identity theft is rampant and a serious issue.

Business

Response:

This complaint should be directed to the Franchise Department. Please contact [redacted] at [redacted]

Thank you.

Consumer

Response:

At this time, I have not been contacted by Crunch Fitness regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted] Attached are agreement and cancellation request (dated 8/*/14). This cancellation was processed as per terms of agreement. Verbal cancellations are not accepted for this location, so a signed document would have been required whether completed in club or sent via [redacted] certified mail. No refund available, account should be cancelled and closed as per August request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint is regarding the fact that the employee that I initially spoke to regarding my cancellation did not properly process it by having anything done in writing. Nothing that was addressed by the business addresses my initial request for cancellation. I was given incorrect information which later on cost me additional money and wasted time. In addition, they failed to address the insulting customer service skills and actions of their employee [redacted]. I maintain that the business practices of this establishment are deceiving and fraudulent. And I hope that my complaint will serve as a warning to future potential customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was charged 29.99 for a "yearly maintenance fee"

I was never told about this charge - I never signed for it - it was never told to me when I signed for memebership.

what a sneaky way to get memberships signed. I never authorized this charge.

when I called the customer service line, the [redacted] was extremely rude. I asked for his supervisor and he said he wouldn't get him and hung up on me.Desired Settlement: I want a credit to my account for the 29.99 that I did not authorize.

Business

Response:

Attached is the signed agreement for the current membership, which highlights the details of the Annual Maintenance Fee charged on the [redacted] of September this year and last. This fee is found on the front page of the attachment, and has been agreed to as per the signatures on file. We are sorry for any confusion, but this fee is indeed a valid charge, scheduled to deduct on the [redacted] of September of each year the membership is not in a cancelled state.

Review: Crunch Essential is engaging in membership promotions and not giving customers written or electronic copies of agreements. The contract agreements list all terms and conditions of the signed agreement. In my case On 11/**/15, the date I signed, I was promised that the agreement was being emailed to me. When I didn't receive the email I went back the next day and asked for a printed copy I was told that the printer wasn't working and the sales person, Freddy G[redacted], checked to find the email was incorrect. He said he would note my correct email and resend.

Crunch is systematically not giving customers copies of their agreements, thereby not advising customers of their rights to cancel. They then make it difficult for customers to obtain or contact Crunch management for complaints. I went back to Crunch [redacted] and spoke with the manager, Alfredo S[redacted], he said I should check my "spam" email, and then gave me a number, [redacted] to call about cancelling. No one answers at this number when dialed.

An investigation should be conducted of Crunch membership enrollment practices.Desired Settlement: I have been unable to obtain a copy of my agreement. I was told when I signed I can cancel or downgrade my membership at any time. I wish to cancel my membership.

Business

Response:

Hello [redacted],

Thank you for your correspondence and apologize for your frustrations. I have been fully apprised of the issue you experienced upon joining of your email being noted incorrectly in our system which is why you did not receive your agreement. We also have been made aware the email was corrected but the club could not resend. Crunch does not "systematically" not send members their agreement so I believe your referring to this case which is a "one-off". I do see you have reviewed the terms and conditions since they were accepted via your authorization.

At this time, your Consumer Rights to Cancel has expired therefore, a refund isn't due.

If you would like to receive a copy of your authorization and agreement, please reach out to me directly: [redacted].

Kind regards,

Jasmine V[redacted]

Member Services Manager - Crunch

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have been in touch with Corporate at Crunch. The matter has been resolved amicably.

Sincerely,

Review: I am being charged by this company and I have never been a member.

I contacted my bank about these transactions and they recommended that I contact the gym to resolve this issue but when I call the gym, nobody is available and they keep hanging up on me.

Crunch Gym bought the gym that I used to belong to: [redacted] but I closed my account with them over a year ago. When my information was transferred they automatically started to bill my account.

I think that they must be doing this to 100's of other peopleDesired Settlement: I would like Crunch Gym to personally contact every client that was transferred over from [redacted] and confirm that they are a member now of crunch gym and explain why they decided to automatically charge their accounts.

Business

Response:

Good morning [redacted], Thank you for taking my call this morning. We look forward working together towards resolving this issue. I've emailed my contact information to you so you can reach out with any questions along the way. Best, [redacted]Member Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have repeatedly asked Crunch Fitness to stop calling me about a debt that is not mine. They have sent me text messages and left messages on my cell phone asking for someone named [redacted] I have told them repeatedly that I am not this person, nor do I know this person. Yet they persist in harassing me, for at least 6 months now. I have already submitted 2 complaints to the Consumer Financial Protection Bureau. Now they have given my phone number to [redacted] - a debt collection agency. I have already asked them to stop calling me twice.

Crunch Fitness called me on:

8/**/14

8/**/14

8/**/14

8/**/14

9/**/14 x3

9/**/14 x 2

9/**/14

11/**/14

12/**/14 x 2

12/**/14

12/**/14 x 2

12/**/14

[redacted] called me on:

1/*/15

1/**/15

I asked them to stop calling me both times.Desired Settlement: I need Crunch Fitness and their debt collection agency [redacted] to stop contacting me.

Business

Response:

Confirmed [redacted] was not a member of Crunch and intent was to reach a [redacted] Both the Crunch club and [redacted] have been asked to cease collection attempts since [redacted] no longer uses that number. Phone number is also being removed from the former account so it should not be called again. We sincerely apologize for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please provide proof or signed documentation that my phone number has been removed from your system.I have been told numerous that my phone number has been removed from Crunch's system, but continued to receive phone calls.[redacted] told me that my phone number is not in their system and was only supplied to them as a reference number, and that reference numbers are only called once. However, I have received 2 phone calls from them. Could you please ensure (to the best of your ability) that I will never be contacted again?Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Attached is a screenshot that phone # has been removed from Crunch system as well as letter from [redacted] that the account has been marked "do not call."

Consumer

Response:

Thank you for your prompt response and for providing proof that I will never be erroneously contacted about this again. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had sign up my son for a membership and personal trainer when the gym was doing a pre-opening special. I told they would be open by July *, they didnt open until around July **. I spoke to personal trainer on July ** about my son not getting all sessions paid for in July. He told me to speak to his [redacted]. I called on several occasions to speak to her so my son's account to be corrected, not reply. I spoke to trainer in August to hold my son's account as he was sick and we would be out of town so therefore he wouldn't be using his sessions in August. I was told it would be on hold, didn't happen. I finally got hold of [redacted] on 8/**/14 to be told can't cancel unless I pay September's bill as they need 30 days notice. If you can't speak to anyone in charge in that time how you gonna give notice. My son isn't going to use the gym's personal trainer...Desired Settlement: I would like my money refunded total amount of $376.20

Business

Response:

[redacted]'s son was turning 14 right after the club opened, in which the [redacted] toured them and explained that her son would have to be 16 or older to join unsupervised in the gym. Unless she wanted to be here while he was in the gym the only other way he could be a member was to be supervised by a trainer. Paperwork is attached highlighting this agreement accepted by the member's mother.

First and second payments went through but third installment did not. It declined was for insufficient funds. Member then came in on 8/** to speak with [redacted] and filled out proper paperwork. Understanding the situation, the [redacted] cancelled her PT but payment for 9/* and son's monthly membership dues are still owed. In the letter she wrote she talks about her son not coming and being sick whereas on the Deactivation paperwork she wrote financial as the reason for cancelling.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I canceled my membership and the company claims that I am still a member and tries to collect monthly dues from me. I have not attended the gym and canceled my credit card to stop them from charging me. Now they call and harass me 3 to 5 times a day, trying to collect this false bill. when I do speak to people from the company they tell me that their job is only collections and they can't even help me with my problem.Desired Settlement: cancel these phony charges and stop harassing me.

Business

Response:

Member charge and collections call dispute resolved. Member account now reflects a $0 balance, and has been removed from collections call lists. No further action required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I called to cancel my membership in April, instead of cancelling my membership, they hung up on me. Crunch continued to try to charge me, even after I have requested that my membership be cancelled. I was being contacted to try to collect payment, when finally, someone who was trying to collect payment was nice enough to give me the phone number for a someone who could cancel my account. I spoke to [redacted], told her my dillema. She laughed and told me that I had no proof that I was hung up on. She said she had a contract from November of 2012, that shows my signature, that I am aware that I have to cancel my account in person at the gym. She absolutely does not have that contract and when asked to produce it she said she "could not do that". I called her out on her lie, as no contract was made on that date. I told her I wanted my account cancelled and zeroed out, or I would report her. She laughed and said again "we have more proof than you, so do what you want"Desired Settlement: I just want my account closed and not have to pay for the months of membership where I was not utilizing the gym.

Business

Response:

Greetings,

Review: I cancelled my membership on 10-**-14 the receipt that I was given clearly shows that there is no balance owing and they have continued to pursue a supposed owed balance even after explaining this to them multiple times they now are using a lawyer to pursue this fictitious bill.Desired Settlement: Apologize and fix their error. Threatening someone with a lawyer for their mistake isn't good business practices.

Business

Response:

Member came in on 10/** to cancel and owed August and September dues (Peak at $19.95/month). Since he was just 4 days from his monthly EFT date, he was charged for another month totaling $59.85 in dues plus 2 late charges from August andSeptember of $10. Ironically there were two [redacted]'s in the system and unfortunately the front desk staff cancelled the wrong membership which had a $0 balance. Once this was corrected, the collections team reached out to Jason filing the complaint to let him know the fees owed. While Crunch Portland apologizes for the error, the monies are still owed and owner has agreed to refund member $30 as a settlement for the mix up.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My monthly charge is only 19.95. So why would I be charged 59.95 after I cancelled? The most I would be charged is 19.95 at this time. But my wife who cancelled the same day and signed up the same day was not charged anything more after she cancelled. So it doesn't make sense that I would be charged and she wouldn't.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

At the time I had asked for a better receipt showing I didn't owe anything. They refused and told me this should take care of everything.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon review of the receipt provided, it was determined that the receipt was a confirmation of your account being canceled. When an account is written-off, it will read as 'Canceled' which is why [redacted] provided you with a receipt noting $0 balance. Per our ledger for the day, you did not make a cash payment.

Review: On March [redacted], 2013 I purchased a personal training session package with the assistant training manager at the [redacted] location, [redacted] informed me the package was a special for 100 sessions for the rate of $4,050 which is the normal amount for a package of 30 sessions. This information was sent to me via text message from the employee which I still have. Out of the 100 sessions, I have recouped 30 so far to date. On August [redacted] I was notified by [redacted] that he was no longer employed at Crunch. When I spoke to the management they told me [redacted] was terminated and the package he sold me was not valid or authorized by the gym and they would not honor the remaining 70 sessions or refund me the money for the sessions I will not receive. I am one of 31 members of this location that had purchased a package from this employee that is not being honored by Crunch. The gym is claiming they do not owe the remaining sessions or money to me and the package never existed and was not authorized so they are not liable to honor it. I would never have purchased a package of 30 sessions for $4,050 in the first place and only purchased it because I was receiving a discounted deal of the same price for more than triple the sessions.Desired Settlement: I would like to be refunded for the 70 sessions I will not be able to recoup at $40/session which totals $2,800.

Business

Response:

Greetings,

Member’s complaint was resolved September[redacted], 2013. Member received $5 decrease in monthly rate, as well as a 2-month credit for membership, and a 2-month All-Crunch complimentary membership for a friend or family member. Member agreed to offers. No further action is required.

Thank you,

Ms. [redacted]

CRUNCH

P.O. Box 1918

Old Chelsea Station

New York, NY 10011

Review: When I spoke with Crunch Fitness, I was assured that the payments would be stopped so nothing would be added to the account. But it was not. I was supposed to be in talks with them but never heard back from them after reaching out to Revdex.com. I just like the account closed. Payments are going to be made this week with the amount of money that I have. Which will cut into my money for my other bills. I have not been to the gym due to health issues.Desired Settlement: I would like the account closed so the payments can be made. Even though they added to it.

Business

Response:

Good morning [redacted], Thank you for being in communication with me since 3/*/2015. I understand you were not the person making payments on the account however, you are still responsible for the total due. Upon reaching out to me on 3/*, you were already invoiced for the month of March beginning 3/*/15 and were in arrears prior to getting a hold of us. I did keep my word you would not be charged any further and will continue to have the balance owed on your account. Your account has been closed and you will not be charged going forward however, the balance will remain on your account until resolved with your club. Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been charged since October 2013 for a Crunch Membership that I had frozen back in April 2013. I have been out of the country since April 2013. I have emailed the director who personally gave me her business card in March 2013 in regards to extending my frozen membership beyond or any billing issues I might have during this time. I have emailed [redacted] 9 times over the course of the last 13 months, regarding this issue as well as being incorrectly charged for April's membership that was frozen to be $10. I have never gotten a response. About 6 months ago I informed my bank account to stop all future automatic payments with Crunch gym. Since then I have been put in collections for an outstanding incorrect bill.

Two months ago I contacted Crunch [redacted] street and spoke to [redacted] whom I have emailed four times since to help settle this. Aside from one response email March ** stating my case had been passed off to the Operations Manage, my emails have gone unanswered.

I have been incorrectly billed for over 9 billing cycles. I have reached out to several crunch employees via [redacted], phone and email from abroad to resolve this issue. I have been ignored, and put in collections with my credit history at risk. I need action to be taken.Desired Settlement: At the very least I would like all of my bills incurred since October to be credited back to my account after paying the $10 monthly frozen membership fee agreed upon. I also would like the amount of $60.99 to be credited back to my account for April 2013. Lastly, I also would like to cancel my account. Being charged repetively for a service you communicated several times to multiple employees is not correct is a crime in my opinion. Especially when your hard earned credit report is affected negatively by someone else's negligence.

Business

Response:

Greetings,

As per the attached freeze form that had been submitted in April 2013, this account had been frozen for 6 months, which is the maximum amount of time a membership can be frozen for within the systematic constraints in place at Crunch. Once a freeze period is over, membership reactivates automatically and resumes billing. The membership freeze was requested in April, therefore taking effect from May [redacted] through to October [redacted], 2013 at a reduced holding fee of $10 per month. There are no open-ended freeze options available at Crunch, so a longer freeze would not be honored here. As of November [redacted], the account was charged regular monthly dues of $70.99, and then payments for the following months (December, January, and February) were declined and eventually sent to third party collections. As a courtesy, the balance that had been sent to third party collections has been waived, and this account cancelled with no further charges or contact from collections. No further account adjustments will be made here, as the freeze was honored within the terms of agreement provided to all members across the board. If member should wish to return to Crunch in the future, she must re-enroll as this account has been terminated due to the circumstances.

Thank you.

Review: I became a member of the Crunch gym on or about August/September of 2011.Through the new membership promotion, the gym manager offered a complimentary personal training session to me and the trainer that was recommended to me from Crunch was Dan Fudim. Soon after the initial session, I purchased a package from [redacted] for 20 sessions for $1,400. As the package was being utilized, [redacted] indicated that I could purchase more sessions at a significant discount if I agree to purchase them in bulk. In particular, he offered 350 sessions for $6,780. He emphasized these are special promotions and the discount is significant because of the large upfront payment.I then purchased the package on the basis that the sessions are deeply discounted. Subsequent to the initial bulk purchase, [redacted] convinced me to purchase additional packages.In aggregate, I was made to believe I purchased 1,170 sessions for $23,100. [redacted] did not provide a written contract for these purchases, but throughout the years, he assured me the validity of these sessions by showing me the number of sessions available in Crunchs computer system.Sometime in late summer of 2013, I was notified by Crunch that they have terminated [redacted] and they have alleged that [redacted] has been stealing from Crunch. During my first conversation with a manager from Crunch,the manager indicated that, based on their record, I have used all the sessions Ive purchased if I had purchased them at the standard price. He explained that the $23,100 I paid would have got me 175 sessions and I have used all of them according to their records. I made it clear at the time, one, I never agreed to purchase these sessions at the standard price. I only made the purchase at Crunchs employees representation that the lump sum amount would have entitled me to many more sessions. In addition, I had only been with Crunch for 2 years by late summer of 2013, and I have a busy travels schedule it would be impossible to have used all the sessions.Desired Settlement: Subsequent to this phone conversation, another manager from the gym, Jessie Harrington called me regarding this matter. She offered a $500 refund for settlement of this matter and indicated during this phone conversation that [redacted] had no authority to act on behalf of Crunch when he was employed there. As such, the package he offered was invalid and not enforceable. But yet, I, as the consumer, am being held accountable for sessions I have supposedly used according to [redacted]s record keIn particular, I believe, all of [redacted]s clients, including myself, are entitled to a fair refund for services not rendered as a starting point. In my case, I believe I have used approximately 120 sessions during the two year period at the discounted price that was offered to me at approximately $20/session ($6,780/350) for a total cost of $2,400. Id like to request a refund for the remaining balance of $20,700 (total paid of $23,100 less $2,400). My understanding is that some of his clients r

Consumer

Response:

At this time, I have not been contacted by Crunch Fitness regarding complaint ID [redacted].

Sincerely,

Business

Response:

A review of the packages purchased on file reflect that al 175 sessions were purchased, and all but two sessions have been redeemed. As no documented agreement was provided per Crunch terms and conditions between yourself and the personal trainer regarding a different rate per session or per package, Crunch is required to adhere to the standard pricing and rates available to all other members across the board. As of now, a maximum refund for six (6) remaining unused sessions from the 175 purchased is available in the amount of $828. Unless further documentation is provided regarding a variation of the purchases on file, this refund amount is final. Please submit a current mailing address to [redacted]) in order to ensure amount is refunded properly. If you believe you have any further documentation regarding your purchased sessions, you may also submit such documents to the same individual.

Thank you.

Business

Response:

As stated in my earlier complaint, the trainer didn't provide anything in writing but showed me several times the number of sessions available in my account on crunch's system. And again, this is a wide spread issue with approximately 15 to 20 different clients of his. I'm sure crunch has heard similar complaints. To completely ignore all these similar complaint, it is extremely disappointing. In addition, crunch refused to provide a detailed account of the date and location for the sessions redeemed even after I have indicated that they have called for my personal training sessions redeemed in a different location which I have never been to. I don't know how a honest business could tell its customers that the only record they are relying on is the information the terminated trainer put into the system after he was fired for preciously stealing from crunch and his clients by redeeming sessions without authorization.

As mentioned previously, Crunch is not privy to any verbal conversations had between client and trainer, and therefore must base any account adjustments off of documented agreements. As Crunch is unable to discuss another individuals account with a member, it is requested that the membership at hand remain as the focal point of this complaint submission. As stated in prior responses, please submit any supportive documentation regarding your claims, and Crunch will review accordingly. Word of mouth discussion does not warrant any account adjustment.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

To date, crunch has not provided me with anything that shows the redemption of the sessions as well as the statement of all activities that went through my account for the sessions. As stated in the earlier emails, I believe the redemptions are fraudulent based on the total that was given to me and the fact a location I have never been to shows sessions have been redeemed there. And again the wide spread issue surrounding the situation shows how the lack of control in place at crunch had made many of its customers suffer financial damages. I have never agreed to purchase the sessions at the price crunch charged me. At such, the charges were fraudulent and invalid. Crunch fired the trainer for such fraudenlent activities and now is denying responsibilities to its clients even though this is largely due to it has no control in place to prevent something like this happening.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

I

Sincerely,

Review: When you sign in they give you a "cancellation at any time with a 30 day notice", you also are charge the first and last month and stating that if you have any remanent they will refund you. i.e put your 30 day notice cancellation on 12/**, membership goes thru 1/*/2014 and since the month have been prepaid you get refun for the 20 days that were extra paid.

I called today to cancel (i'm moving and don't have a close locations. They cancel my membership but they told me the cancellation wont be in place until 1/**/2014, and they'll just keep my extra month paid in full. I think that is abusive and not what they explained at the time I signed if. This is not the first time I sgin in for a gym and this is the first time something like that happens. So really I'm giving the a month and 3 weeks noticeDesired Settlement: I want my extra 20 paid days refund.

Business

Response:

Sorry for any confusion regarding cancellation policies with Crunch. Below is text found in your agreement on file, which describes cancellation out of term. As you had joined on a monthly basis, with automatic payment, your "term" would be the first month of your membership. Any period after that, you would be required to cancel per the below policy:

Review: Crunch Fitness

The story:

March 2015: My fiancé, [redacted] and I, [redacted] sign 1 year contracts with BOOM Fitness, a 24 hour gym, on [redacted]d ave., for 41.79/month.

May 2015: BOOM is bought by Crunch Fitness, all BOOM members are automatically transferred to CRUNCH, even though BOOM members never gave consent or signed any contracts to join CRUNCH. It was an automatic contract transfer.

Late May 2015: CRUNCH changes the hours. Now the gym is open till 11 pm, no longer 24 hours. BOOM members try to cancel their memberships as the new hours are no longer workable. Crunch refuses and says that a $95 cancellation fee applies if you cancel prior to your year end contract.

October 2015: I call to cancel the memberships. I am told if I freeze the memberships for 3 months, at $5/each per month I can freeze up to 90 days, then pay Feb and March dues, and cancel in March as then I hit my 1 year commitment. Crunch tells me this is the best option for me since I definitely want to cancel, otherwise I can cancel today but pay the $95 fee for each of us.

Feb 2016: I call to cancel the membership. I am told my contract is now extended to JUNE 2016. If I cancel now I will still have to pay $95/each. Completely different story than 3 months ago. I would have just canceled in October, if this was the case.

I continue to fight with Crunch in order to cancel my membership, as I never signed on to be a Crunch Fitness member, the BOOM contract should be null and void.Desired Settlement: I would like to only pay for the gym I entered into a contract with, BOOM fitness. I never signed any contract with Crunch fitness.

Business

Response:

Hi [redacted],

Thanks for reaching out to me! Hope you're having a great day! There are no disputable charges on your account and see we are actively working towards the resolution directly. The fee said to be charged has never been charged to you so not sure what you are looking for.

Thanks for reaching out. Feel free to contact me via email which you already have... [redacted]

Warm regards,

Member Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi [redacted]I was told in the attached previous email I would be charged the 167.16/each for remaining balance on the accounts. I have also disputed the February charges on my citibank card. Your failure to be ethical and just has forced to me to follow the law to the letter. I am seeking FULL repayment of the entire balance of CRUNCH fees as I never entered into a contract with CRUNCH fitness. I entered into a contract with BOOM fitness. The attached documentation includes all emails, correspondence, as well as written testimony by other BOOM fitness members that were also victimized by CRUNCH fitness. Any reputable company would have notified BOOM members, stated any changes to the new gym, and given members a CHOICE as to whether to enter a new contract OR allowed them to cancel without penalty, as it is not my fault that BOOM was sold to CRUNCH fitness. Thank you for your time. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,

Member has advised Crunch she will be contacting her card company to dispute. Once this is mentioned, we will allow the card company to investigate and resolve with them. We cannot resolve on one end and try to resolve on another! It will either be via Crunch or Card Services and member has advised she will reach out to Card Services.

This matter is closed on this end until we receive notiificaiton from Card Services.

Member Services Manager - Crunch

Review: I signed up for boxing training sessions. Rather than paying per session, I'm pressured into purchasing packages of 10 training sessions. The gym subsequently relocated and the new location doesn't offer boxing lessons at all. They offered me no refund for my remainig sessions, which I didn't want in the first place, and called continuously harassing me to come in for other training sessions which I declined many times.

Business

Response:

Good afternoon [redacted], Thank you for your patronage and apologize for any frustration this has caused you. The location moved just one block over and the boxing services are available. The club has been trying to reach you to schedule your remaining investment of sessions as per your agreement, sessions are non-refundable and services are available. Hope this information brings you peace of mind. Best, [redacted]

Review: Joined this gym end of April 2014. Paid the amount of 97.99. On May [redacted] my credit was charged twice by crunch . The amount of 195.98. Their policy is to keep the credit card on file. I called and complained to crunch. My bank saw the charges on my credit card and filed a dispute. I was refunded 97.99. Then crunch once again has charged my card 97.99. I am filing a formal complaint against this gym because I am being doubled charged every month on my credit card. I have spoken to several people at the gym who are unprofessional and rude. This feels like a scam and every month I have to get my bank records for a refund on my credit card. Please get this issue resolved. Thank you.Desired Settlement: I want to be refunded for 97.99 overcharged. I also want a months free.

Business

Response:

Hello,

Payments and agreement for [redacted] have been pulled and attached for reference. Please be advised that original payment of $131.25 on 4/**/14 reflects the original amounts agreed upon in documentation, not including monthly dues for May (detailed in attached docs). Following charges of $97.99 on 5/*, 6/**/7/* are all valid monthly charges. No duplicate charges have yet been located in member support system, therefore no adjustments are currently available. If you wish to further dispute charges, please provide a banking statement reflecting the incorrect charges, as no error is visible on the end of Crunch.

Thank you.

Review: The contract I signed was May 2013. Promise from the gym to open in September 2013. Gym never opened. I went as a courtesy to another location for a few times a week until January 2014 when the 'card' they scanned stopped working. I never knew when the gym in crown heights would actually open. I never received any notification. I got info from a friend the week of June *, that they did open. He also had a contract with the same location. He told me today on June ** that he saw they tried to charge his card. He cancelled the contract. I never received a charge but chose to call anyway to cancel the contract. I called up and they stated they already charged $10.40. Interesting I had no such charge. I don't understand how they can charge me when I was never notified. I paid $20.00 when I joined. That included the first and last month. I would have cancelled a long time ago if I knew they would charge me after not being open when promised. Plus it was a year ago. Anything could happen in a year. I oouldn't believe they notified everyone as I didn't receive any notice, not via phone, email or snail mail. I am complaining on this point. I feel like they stole from me. Even if it's a penny I deserve to know if the gym is open and then I can use it. Since they charged me when I never even knew I could use the gym I feel they stole from me. I am not going to dispute the charge because they told me it will be considered past due and will go to collections. I do feel they owe me the $10.40 that they state they have record was charged to my card- which is my bank card.Desired Settlement: A refund for the $20.00 I paid initially and the $10.40. I feel cheated and have been misled.

Business

Response:

A refund of $10.40 has been submitted and should be returned back to the card on file in approximately 5 business days, as per the previous cancellation request due to the club not opening in time for member to utilize. A check refund in the amount of $22.03 has also been submitted and should arrive to the address provided in member's complaint to Revdex.com in approximately 15 business days. Account has been cancelled and will not be charged again.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined Crunch on April * 2013 & due to Crunch's problems opening their facility on time I have been forced to either cut my workouts short or abandon them all together. I never thought the biggest obstacle to my getting in shape would be my choice of gyms!!June [redacted], arrived for 7am workout - Crunch closed doors locked, about 7:30am a Crunch trainer showed up & he happened to have a key to open up, however the morning person never showed. June [redacted], arrived for 5:30am workout waited until 6:01am before giving up & returning home.May [redacted], arrived for 5:30am workout - Crunch closed, employee showed up at 5:38am.May [redacted], arrived for 5:30am workout - Crunch closed, doors locked, employee showed up at 5:50am (forcing me to cut my workout short by 20 min)May [redacted] or [redacted], arrived for 5:30am workout - Crunch closed, opened late again, approx. 5:40am. April [redacted], arrived for 5:30am workout - Crunch closed - After waiting over 45min, until 6:15am was forced to abandon workout & headed back home. Product_Or_Service: Crunch gym membershipDesired Settlement: DesiredSettlementID: Other (requires explanation) I have addressed these issues as well as others not mentioned in this complaint to the Crunch [redacted] as well as the [redacted] but the problems continuePlease help or advise what I can do to get Crunch to address this issue(I have asked Crunch to credit my account for all missed or shortened workouts - but to date no response from them)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,