D & A Services

Initial Business Response / [redacted] (1000, 5, 2014/08/11) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dyniallc.com Please be advised that this is not a client complaint; Ms [redacted] is not a current or former client of Dynia & Associates, LLC As General Counsel for Dynia & Associates, LLC, I have performed a detailed review of this matterI have found that while a call was placed to a number listed as a third-party related to [redacted] ***, no such deceptive statements were made as you claimThe law allows us to call third parties to ascertain contact information, and this was the purpose of the call Please be advised that we are in receipt of your CFPB complaint, and have restricted your account in accordance with your demandWe will not attempt to contact you via telephone If you would like to discuss this matter further, please do not hesitate to contact me by telephone at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Deceptive statements WERE made to my elderly inlaws (ages and 88)Caller from Dynia mentioned "Boston College" were I once worked and implied that she was a friend of mineMight have been implied in a roundabout way - but it was impliedMy mother-in-law thought this person knew me based on her statementsMight have been subtle - but it WAS deceptive - very sneaky and disgraceful to do this to elderly peopleAlso, there was NO reason for a call to be made to a third party to "ascertain" my contact information as Dynia & Associates already has my home phone and cell phone information and had contact me at both numbers several timesContact to a third party (both elderly) was both deceptive and unnecessary Final Business Response / [redacted] (4000, 9, 2014/08/27) */ Ma'am, I do apologize, but I have reviewed the matter and found that no deceptive statements were madeAs stated, I have restricted your account Final Consumer Response / [redacted] (4200, 11, 2014/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business continues to insist they did not make any "deceptive statements"I would argue that IMPLYING that one knows an individual by IMPLYING that one worked with that individual at a previous place of employment IS deceptive - especially to an elderly (age 87) personIMPLYING that the individual in question "would really want to talk to them" is DECEPTIVE - especially to an year old personAnd, as previously stated, this business had already contacted me at both my cell phone number and my home numberThere was absolutely NO reason for them to contact a third party regarding meThey already had all my current informationI have lived at the same address for years - they had my addressThey had my cell and home numbers and had already contacted me at both numbersWHY would they need to contact a third party? DECEPTION, DECEPTION, DECEPTION

Initial Business Response / [redacted] (1000, 5, 2015/01/19) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dyniallc.com This not a client complaintMr [redacted] is not a client of [redacted] & Associates, LLC Mr [redacted] , The only correspondence we have received was on 1/16/On that date, your account was notated and we have made no further attempts to contact you since that timeI have no information regarding any earlier dispute sent as it was not received by our officeWe have requested further information from our client which we will forward to you once received

Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dyniallc.com This is not a customer complaint; Ms [redacted] is not a current or former customer of Dynia & Associates, LLC Ms***, I have removed your number from our system; somehow it had been associated with an individual who we were trying to contact on behalf of our clientI apologize for any inconvenience

Initial Business Response / [redacted] (1000, 5, 2014/11/17) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dyniallc.com This is not a customer complaint; Ms [redacted] is not a current or former client of our company Ms [redacted] , Thank you for contacting our company via the Revdex.comI have restricted your account and requested that documentation be sent to you regarding this matter Please do not hesitate to contact me at XXX-XXX-XXXX to discuss the matter further

Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dyniallc.com This is not a client complaint [redacted] is not a former or current client of Dynia & Associates, LLC Ms ***, Dynia & Associates, LLC, is a nationally licensed and registered collection agencyI understand your concern, but please understand that our identification procedures are designed to protect you, in order to ensure we identify the appropriate individual and do not discuss certain information with the wrong partyOur representative did not ask you to give your entire social security number, only the last four digits to verify your identityThis is a common practice for verification in this industry and many othersWe would never ask for a full social security number over the telephone, or ask for any other sensitive information that could compromise your identity As to our agency having access to this information, you provided your social security number when you opened the underlying account, and that information is provided to us by our client to ensure we contact the correct individual, in accordance with all appropriate laws and regulations

Complaint: [redacted] I am rejecting this response because: None of your information is correct at allFirst, we were contacted on 11/10/15, not 11/Second, the amount we were told we owed was incorrectThird, my name is [redacted] , not 'Maria.' Then the amount we were told we owed was also incorrect, it was actually nearly half after further correspondence with BLDG Management/ [redacted] HillWe were also told that correspondence was attempted to be sent to our previous address, which obviously is a blatant lie because we are still within the forwarding period with the ***And if you had actually listened to the recording of the conversation with Boris [redacted] he said several times that if we did not pay the full amount (the incorrect amount), that he himself would send our case to courtThat is a threat, and was done very rudelyNot to mention that he also lied about the Revdex.com rating of this company! What a ridiculous and pointless thing to do! I have rejected this "solution" because I have received no apology of how I was treated, and clearly there are several issues that need to be fixed within the company because you can't even get basic details correct like dates Sincerely, [redacted] Alonzo

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2014/12/29) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] Mr [redacted] is not a current or former client of Dynia & Associates, LLCWe were attempting to contact a [redacted] on behalf of our client The number you provided has been removed from our system Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) "Mr [redacted] is not a current or former client of [redacted] & Associates, LLCWe were attempting to contact a [redacted] on behalf of our client." My response, Well duhStill, we have notified callers that [redacted] is not connected to this phone number at every call to no availIt gets quite with no calls then they revert right back to calling our numberSo, the "The number you provided has been removed from our system." rings hollow This has been going on for a long timePerhaps Dynia & Associates, LLC acquired this debt through a package deal but that does not give Dynia & Associates, LLC the right to continue with the same harassment that we have gotten for so long Send money settlement

Initial Business Response / [redacted] (1000, 8, 2014/07/01) */ Contact Name and Title: [redacted] Attorney Contact Phone: [redacted] Contact Email: [redacted] This is not a client complaint; the consumer is not a current or former client of Dynia & Associates, LLC [redacted] , I apologize for any inconvenience this may have caused youI have double checked our system and your telephone number has been removed Please do not hesitate to contact me if you need further assistance

Allison [redacted] Calderdale AvenueWindmere, FL RE: Case ID Dear MsWilcox:Thank you for the opportunity to respond to this matterD&A Services is a professional licensed collection agency that services accounts for various clients Our records indicate that on or around December 22, 2015, our office received an account for Allison [redacted] , with the address listed in this inquiry, through our client [redacted] *** The account originated through [redacted] *** On January 28, 2016, our office received an inbound phone call from you D&A Services takes consumer privacy very seriously, and implements strict procedures for obtaining proper verification, to ensure our agents are speaking with only authorized parties before disussing any details about the matters assigned to our office, and complying with all applicable Federal and local requirements Review of the phone call revealed that the agent did not obtain all required pieces of information in order to be able to proceed with the call D&A Services maintains high quality and customer service standards, and will use this inquiry and call review to further support ongoing coaching and re-education initiatives Pursuant to your request, all further communication attempts on this matter will be completed in writing Should you have any questions, please do not hesitate to contact our office toll free at 1-877-314-4308.Sincerely, D&A Services, LLC Compliance Department

[redacted] RE: Revdex.com complaint ID [redacted] Dear Ms [redacted] : Thank you for the opportunity to respond to this matter D&A Services is a professional, licensed collection agency that services accounts for various clients Our records indicate that on or around May 10, 2016, our company received your account in our office through our client First Financial Asset Management for services through the East [redacted] Regional Medical Center Review of our phone records shows a total of call attempts launched from this office The number we had listed as your home number ending in *** was determined to be a bad number by the callee that answered on May 12, The agent was asked where she was calling from, and the agent provided the company name and address as required in the state of [redacted] when the company name is provided She then asked if the number was a good number for [redacted] , and was advised no The number was subsequently removed and has not been dialed since One call was placed on May 12, to a phone number ending in ***, and the agent was advised that was no longer a good number The number was subsequently marked as a bad number and has not been dialed since One of the two call attempts to the work number ending in [redacted] was answered by a woman named [redacted] on May 12, 2016, who advised the agent that you were not available to take her call, and offered to transfer to voicemail The agent declined and stated she would try again at another time The agent never provided a company name, or any information pertaining to the nature of the call or that the call was related to a debt during the interaction A second attempt to contact you at work resulted in a third party indicating that she would transfer the agent to your voicemail Upon transfer, the voice mail identified the name [redacted] In accordance with our policies regarding telephone communication with consumers, which comply with all applicable laws and rules, the agent left a message identifying the communication was from a debt collector, and a contact number The message does not identify a customer by name The message did not state that the call was for [redacted] regarding a debt On May 13, 2016, you contacted our office and advised that you did not want any further calls to your place of employment The number ending in [redacted] was removed, and no subsequent calls to that number have been or will be launched from this office Additionally, documentation validating the balance and other informaiton pertaining to the balance has been requested through our client The documentation will be forwarded to you via mail upon receipt No further telephone communication of any kind will be launched from this office regarding this accountOur client has been notified of your concerns D&A Services apologizes for any inconvenience Please feel free to contact our office if you have any additional questions or concerns If you prefer, you may request to speak with a manager at any time Sincerely, D&A Services, LLC Compliance Department

these people are trying to collect a debt from me that was included in a bankruptcy that was filed in 04.the bankruptcy was discharged in 04! I am filing a complaint witrh the department of justice

This company calls me almost daily because there is "important personal information" they need to give meNo information is provided and with this being a debt collection call I find it odd that they would not provide a little more detailed information if it was really an issueI do not have any outstanding bills or owe on anything I am not already paying on The messages that are left are very poor in customer serviceSounds like a great company to meriiiight

Initial Business Response / [redacted] (1000, 8, 2014/11/17) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] This is not a customer complaintMs [redacted] is not and has never been a client of [redacted] , [redacted] We have received your claim of fraud We will pass [redacted] information on to our client for review I have also restricted your account and you will not receive any more calls regarding this account

Initial Business Response / [redacted] (1000, 5, 2014/10/06) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dyniallc.com This complaint is not from a client of Dynia & Associates, LLC; Mr [redacted] is not a current or former client of our firm Mr [redacted] , I am General Counsel for the firm and I have reviewed this matter personallyI can understand your frustration and apologize for any inconvenience this may have caused youI have requested that a letter be sent to your address with the appropriate information, and have also restricted your account so that only I have access Please call me at XXX-XXX-XXXX once you receive the letter to discuss resolution of this matter

Initial Business Response / [redacted] (1000, 8, 2015/01/19) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dyniallc.com This is not a client complaintMr [redacted] is not a current or former client of [redacted] & Associates, LLC Mr***, I have performed a detailed review of this matter and can find no indication of dismissal via BankruptcyThe public docket shows that a prior bankruptcy proceeding was dismissed for failure to make scheduled paymentsIf you have evidence otherwise please provide You called our office and disputed the account on 12/31/2014, at which time we restricted the account and forwarded the dispute to our clientWe have made no attempt to contact you since that timeWhen we receive a response from our client we will forward that information to you

Initial Business Response / [redacted] (1000, 8, 2014/09/16) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dyniallc.com This is not a customer complaintMs [redacted] is neither a current or former customer of Dynia & Associates, LLC Ms [redacted] , We will forward your correspondence to our clientAs the agency charged with collections, we do not have the right to submit anything to insurance Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is incorrect informationThey can submit the bill to insuranceIf they refuse to do so, I need an itemized bill from the debtor, a phone number to the debtor, an address to the debtor or somethingThey refuse to provide me with this informationI called the collection agency this week and was told they do not have any of that information and they refused to provide me with any information as to where the original bill came from other than a name of Lake Forrest Hospital groupThere is not a hospital in this area by that name so I am unable to find the debtorI'm assuming the hospital the bill came from billing department is Lake Forest, but I'm not sureI just want an itimized bill so it can be sent to my insurance, then I can pay the difference in thisI just had another, different, collection agency submit a bill from to my insurance, so I know it can be doneThis is unacceptable and I feel I'm a being taken advantage ofI'm also being threatened by the collection agency with a lawsuit and garnishing of wagesI am disabled, only receive a disibility check and am on a very limited budgetThe threats of a lawsuit and garnishment of my very limited budget is making me stressed and aggregating my disibilityI just want to get my bill sent to insurance so I can resolve this without further issues Final Consumer Response / [redacted] (4200, 16, 2014/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company needs to be held accountable for their actions and closing my file seems to prove further they mistreated and abused their debt collection practicesI called several times, I was refused the informationAll they would tell me was the name of the billing agency with no addres or phone number, they refused the name of the hospital, a detailed bill and refused to submit to my insuranceThey still have not provided this informationJust that they "sent it back to the original company"I still have no idea who that isThis company needs to follow the fair debt collection laws like every other collector and just removing the debt from their database does not solve my problemI need the name to the hospital, a phone number an address, somethingAlso stating my "allegations" are unfounded further show the companies inability to accept responsibility for their actionsMy facts are trueI need something in writing sent to me, from the company, that is company will no longer be collecting on this debt as I have no faith they will follow through with their claimAlso this company claims to record all conversationsThey can easily pull up my numerous calls and review what their agent said and see how he refused to provide my claim to insurance, how he refused to provide me with the creditor information Final Business Response / [redacted] (4000, 18, 2014/10/21) */ Ma'am, I apologize for any inconvenience you have suffered, but we are not obligated to submit this to your insurance, nor are we able to do soI will look further into your allegations regarding our agents refusal to provide information to you; but as I stated previously my preliminary review showed no indications that this was the caseI have forwarded your request for information to our client so that they may send you the information you have requestedAs the account is no longer with this company, I do not see how I can help you further

Eddie B*** *** *** *** ***, SC RE: Revdex.com Complaint ID *** Dear Mr***: Thank you for the opportunity to respond to this matter. D&A Services is in receipt of your complaint, and has researched the matter to the fullest extent
possible. D&A Services is a professional, licensed collection agency, and we take matters of compliance with applicable laws and rules very seriously. Our records indicate that on December 16, 2016, you spoke with one of our agents regarding the settlement offer (you paid) to satisfy the balance our client JH Capital Group assigned to our office on or about June 8, 2016. During the course of that conversation, the agent advised that our agency does not report information to the credit bureaus, but rather to the client, and that our client would update the credit report. D&A Services reported the account was settled in full to our client on January 4, 2016. Because our company is not a data furnisher, we cannot investigate and address your concerns regarding items on your credit report. As a follow up, D&A Services provided you with a satisfaction letter confirming this account is satisfied earlier this week. For questions concerning items on your credit report, please contact the credit reporting agencies, or JH Capital Group at 1-877-474-0321. Sincerely,D&A Services, LLC Compliance Department Sincerely, D&A Services, LLC Compliance Department Tell us why here

*** *** W SRoy, UT ***RE: Revdex.com case ID#***Dear Ms***:Thank you for the opportunity to respond to this matter. D&A Services, LLC is in receipt of your inquiry, and has researched this matter to the fullest extent possible. D&A Services is a
professional, licensed collection agency that services accounts for various clients. As such, we take matters of compliance, customer privacy, and data integrity very seriously, and have strict procedures in place which govern our customer communication and dispute resolution procedures. Reviews of our phone records do not reveal any attempts on December 3, 2016. Our records indicate that the first telephone communication with you from our office occurred on December 10, 2016. The agent did identify himself and followed proper customer authentication procedures to ensure protection of personal information. Following the interaction, the agent coded your dispute and restricted the account from collection activity in accordance with our procedures. Please be advised that we have researched your concerns with our client and current owner, Hilco Receivables, LLC, and they have confirmed that they have extinguished the two accounts assigned to our office for *** Schools of Beauty, on their end. Please be advised our office has closed this matter, and collection attempts will not continue. Should you have any further questions, you may contact our office directly and we will be glad to assist.Sincerely,D&A Services, LLC Compliance Department

*** ***
*** W S
"Verdana","sans-serif"">Roy, UT ***
RE: Revdex.com case ID#***
Dear Ms***:
Thank you for the opportunity to respond to this matter. D&A Services, LLC is in receipt of your inquiry, and has researched this matter to the fullest extent possible. D&A Services is a professional, licensed collection agency that services accounts for various clients. As such, we take matters of compliance, customer privacy, and data integrity very seriously, and have strict procedures in place which govern our customer communication and dispute resolution procedures. Reviews of our phone records do not reveal any attempts on December 3, 2016. Our records indicate that the first telephone communication with you from our office occurred on December 10, 2016. The agent did identify himself and followed proper customer authentication procedures to ensure protection of personal information. Following the interaction, the agent coded your dispute and restricted the account from collection activity in accordance with our procedures. Please be advised that we have researched your concerns with our client and current owner, Hilco Receivables, LLC, and they have confirmed that they have extinguished the two accounts assigned to our office for *** Schools of Beauty, on their end. Please be advised our office has closed this matter, and collection attempts will not continue. Should you have any further questions, you may contact our office directly and we will be glad to assistSincerely,
D&A Services, LLC Compliance Department