D & A Services

This company called my home number repeatedly looking for my estranged spouse She moved out a year ago and has filed for divorce I am only in contact with her through her attorney I sent them a registered Cease and Desist letter, which they signed for The letter explained the situation and gave contact details for my spouse's attorney Yet now I am getting calls on my cell phone for the very same thing Sent them ANOTHER C&D letter and feel that I will need to take legal action if they continue to call

Initial Business Response /* (1000, 5, 2015/05/01) */
Contact Name and Title: *** *** Compliance
Contact Email: ***@dnasllc.com
*** ***
*** * *** ***
*** ** XXXXX
RE: Revdex.com Case # XXXXXXXX
Dear Ms***,
Thank you for the opportunity to respond to this
matterOur records confirm that a settlement agreement was reached on April 22, due by April 30th, Please be advised that our internal policy regarding satisfaction letters indicates a day waiting period on accounts paid in full or settled in full with funds other than bank wire or money gram/money order, to ensure that funds have cleared prior to communicating that the account is satisfied as would be confirmed in the satisfaction letterOur representatives are happy to assist you with negotiating terms of repayment, and providing a satisfaction letter within the guidelines of our internal proceduresWe look forward to assisting you
Sincerely,
D&A Services
Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not ask for a settle in full letterjust an email or something in writing saying that the request to pull funds from my bank account had been madei also asked for something in writing stating what the settlement arrangements were prior to the agreed payment dateI never received anything in writing stating the perimeters of the settlement arrangement, nor have I been to get a hold of my case manager
Final Consumer Response /* (2000, 11, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2015/05/12) */
*** ***
***
Hemet, CA XXXXX
RE: Revdex.com Case # XXXXXXXX
Dear Ms***,
We have reviewed your responseUpon negotiation of a payment arrangement or settlement offer, our office will be able to send a letter confirming said arrangement, at your requestAs mentioned in the prior response, upon satisfaction of the payment agreement, we can also send a letter of satisfaction for your recordsTurnaround may be expedited if the form of payent is a money gram/money order, or bank wireAll other payment methods require a day wait period to ensure funds have clearedWe currently do not have an letter that specifically indicates a request to pull funds has been madeAt this time, there is no arrangement on filePlease feel free to contact our office at X-XXX-XXX-XXXX, and one of our agents will be happy to assist you
Sincerely,
D&A Services
Compliance Department

Initial Business Response /* (1000, 5, 2014/04/24) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dyniallc.com
This is not a customer or client compliant
Mr***,
I am General Counsel for Dynia & Associates, LLCI have
looked into the matter and have removed your number from our systemPlease do not hesitate to contact me if any further assistance is needed

Initial Business Response /* (1000, 5, 2015/04/16) */
Contact Name and Title: *** ***
Contact Email: ***@dnasllc.com
*** *** ***
** *** ***
*** *** ** XXXXX-XXXX
RE: Revdex.com Case #XXXXXXXX
Dear Ms***:
Thank you for the opportunity to respond to the
above referenced caseThis matter was assigned to our office on 11/26/On 3/25/2015, one of our agents contacted you and our records show an agreement was reached to satisfy the balance for $120, to be paid in two installmentsThe first installment was due on 3/27/2015, and the second on 4/3/
On 3/26/2015, we received a call wherein you indicated preference to send the payments via money orderThe agent provided that informationPayment was not received in our office by the agreed upon date 3/27/2015, and the agent managing the arrangement attempted to contact youNo telephone communication has been initiated from our office since 3/31/On 4/6/2015, our office received one payment of $via money order, which has been credited toward the balance on the account
On 4/14/2015, we received your written request to cease communication, and we have notified our client of your correspondence and payment receivedYou will receive no further contact from our officePlease feel free to contact us directly if you have questions, and we will be glad to assist
Sincerely,
D&A Services, LLC
Compliance Department

Initial Business Response /* (1000, 5, 2014/03/26) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dyniallc.com
This is not a client complaint; Ms*** is not a current or former client of our firm
Ms***,
It is
apparent that we were given erroneous information regarding the telephone contact of the individual we are attempting to contactI do apologies for any inconvenience this may have caused youI will update our system immediately and remove your telephone number
Please do not hesitate to contact me directly if you should have any further issues
Initial Consumer Rebuttal /* (2000, 7, 2014/03/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2014/11/26) */
This consumer is not a client or customer of Dynia & Associates, LLCWe were hired by our client to contact this consumer regarding a debt
We returned your payment because we will not collect payments on an account that is
disputed; it would be improper to do so
I would be happy to assist you in making a payment if you no longer dispute this accountPlease call ***

*** *** * ***
*** ** *** RE: Revdex.com Case ID# *** Dear Ms***:Thank you for the opportunity to respond to this matter. D&A Services, LLC is in receipt of your inquiry, and has researched this matter to the fullest extent possible. D&A
Services is a professional, licensed collection agency that services accounts for various clients. As such, we take matters of data integrity and compliance very seriously, and have strict procedures in place to investigate and address customer concerns, including disputes. Our records indicate that on or around November 21, 2016, our ofice received your account ending in ***-that originated with the *** Schools of Beauty through our client and current owner, *** Receivables, LLC. On December 15, 2016, you contacted our office and advised that you believed the matter had been previously paid. At that time, our office immediately ceased collection activity and communicated your concerns to our client. Please be advised that as a result, our office will close this matter on our end, and collection attempts from our office will not continue. Additionally, our client confirmed they have extinguished this matter on their end as well. Should you have any further questions, you may contact our office directly and we will be glad to assist. Sincerely,D&A Services, LLC Compliance Department

Initial Business Response /* (1000, 5, 2015/03/20) */
Please be advised that we closed and returned the account to our client

I get callsdailyfrom this company all with a recorded voiceThey have now been coming for the past few months I have never returned the call I do not know this company; we do not owe any money to them or others, but it is always the samedaily recorded calls I don't know how to stop them but they have become really bothersome I am ready to file a complaint with the Revdex.com
*** *** *** ***

Complaint: ***
I am rejecting this response because:
None of your information is correct at allFirst, we were contacted on 11/10/15, not 11/Second, the amount we were told we owed was incorrectThird, my name is ***, not 'Maria.' Then the amount we were told we owed was also incorrect, it was actually nearly half after further correspondence with BLDG Management/*** HillWe were also told that correspondence was attempted to be sent to our previous address, which obviously is a blatant lie because we are still within the forwarding period with the ***And if you had actually listened to the recording of the conversation with Boris *** he said several times that if we did not pay the full amount (the incorrect amount), that he himself would send our case to courtThat is a threat, and was done very rudelyNot to mention that he also lied about the Revdex.com rating of this company! What a ridiculous and pointless thing to do!
I have rejected this "solution" because I have received no apology of how I was treated, and clearly there are several issues that need to be fixed within the company because you can't even get basic details correct like dates
Sincerely,
*** Alonzo

Mr*** ***
125);">RE: Case #***
Dear Mr***:
Thank you for the opportunity to respond to this matter. D&A Services is a professionally licensed organization that services accounts for various clients. We take compliance and data security very seriously, and follow best practices in accordance with all applicable laws and rules to ensure safeguarding consumer privacy, and that we only communicate sensitive information with authorized parties. Our records indicate that on December 1, 2015, our office was assigned a matter for *** *** with a contact number of ***, which is the number you indicated in your inquiry. On that same day, an agent from our office reached a *** *** at that number, but was unable to verify he had reached the intended party as per prescribed requirements to protect consumer privacy. On December 11, 2015, our office received your inbound call. During that interaction, it was determined that you were not the intended *** *** based on the date of birth provided compared to the date of birth on file. The agent removed the phone number *** accordingly. Finally, our research into this matter determined only two call attempts to 1*** launched from this office. No further attempts have been launched since December 11,
Please do not hesitate to contact us directly if you have any additional questions or concerns
Sincerely,
D&A Services Compliance Department

Monica ***
*** * *** ***
Colorado Springs, CO RE: ID# ***
Dear Ms***:
Thank you for the opportunity to respond to this matter. D&A Services, LLC is a professional collection agency that services accounts for various
clients. On November 5, our office received record of an account for Tony and Maria *** that was through *** *** **, LLC for *** 7100, LLC. Our records indicate that we initially had an address on file of *** * *** *** *** ***, CO 80903. An initial communication notice was sent to that address on November 6, 2015. Our office confirmed an updated address on November 10, 2015. Our review of telephone conversations did not reveal any instances of threats.As of November 20, 2015, our office has received payments in total of $553.25. D&A Services takes customer experience very seriously, and continually coaches its agents on best practices. D&A Services appreciates your feedback, and will take appropriate steps to incorporate your concerns into training opportunities. Going forward, all phone communication with our office will be handled through a member of management.
Please do not hesitate to call our office at ###-###-#### with any questions or concerns
Sincerely,
D&A Services, Compliance Department

Initial Business Response /* (1000, 5, 2015/05/01) */
Contact Name and Title: *** *** Compliance
Contact Email: ***@dnasllc.com
*** ***
*** * *** ***
*** ** XXXXX
RE: Revdex.com Case # XXXXXXXX
Dear Ms***,
Thank you for the opportunity to respond to this matter
Our records confirm that a settlement agreement was reached on April 22, due by April 30th, Please be advised that our internal policy regarding satisfaction letters indicates a day waiting period on accounts paid in full or settled in full with funds other than bank wire or money gram/money order, to ensure that funds have cleared prior to communicating that the account is satisfied as would be confirmed in the satisfaction letterOur representatives are happy to assist you with negotiating terms of repayment, and providing a satisfaction letter within the guidelines of our internal proceduresWe look forward to assisting you
Sincerely,
D&A Services
Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not ask for a settle in full letterjust an email or something in writing saying that the request to pull funds from my bank account had been madei also asked for something in writing stating what the settlement arrangements were prior to the agreed payment dateI never received anything in writing stating the perimeters of the settlement arrangement, nor have I been to get a hold of my case manager
Final Consumer Response /* (2000, 11, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2015/05/12) */
*** ***
***
Hemet, CA XXXXX
RE: Revdex.com Case # XXXXXXXX
Dear Ms***,
We have reviewed your responseUpon negotiation of a payment arrangement or settlement offer, our office will be able to send a letter confirming said arrangement, at your requestAs mentioned in the prior response, upon satisfaction of the payment agreement, we can also send a letter of satisfaction for your recordsTurnaround may be expedited if the form of payent is a money gram/money order, or bank wireAll other payment methods require a day wait period to ensure funds have clearedWe currently do not have an letter that specifically indicates a request to pull funds has been madeAt this time, there is no arrangement on filePlease feel free to contact our office at X-XXX-XXX-XXXX, and one of our agents will be happy to assist you
Sincerely,
D&A Services
Compliance Department

Monica *** * *** ***Colorado Springs, CO 80903RE: ID# *** Dear Ms***:Thank you for the opportunity to respond to this matter. D&A Services, LLC is a professional collection agency that services accounts for various clients. On November 5, our office
received record of an account for Tony and Maria *** that was through *** *** **, LLC for *** 7100, LLC. Our records indicate that we initially had an address on file of *** * *** *** *** ***, CO 80903. An initial communication notice was sent to that address on November 6, 2015. Our office confirmed an updated address on November 10, 2015. Our review of telephone conversations did not reveal any instances of threats.As of November 20, 2015, our office has received payments in total of $553.25. D&A Services takes customer experience very seriously, and continually coaches its agents on best practices. D&A Services appreciates your feedback, and will take appropriate steps to incorporate your concerns into training opportunities. Going forward, all phone communication with our office will be handled through a member of management. Please do not hesitate to call our office at ###-###-#### with any questions or concerns. Sincerely,D&A Services, Compliance Department

Initial Business Response /* (1000, 5, 2015/04/02) */
*** ***
*** *** ***
*** ** XXXXX
RE: Case #XXXXXXX
Dear Ms***:
Thank you for the opportunity to respond to the above referenced caseFirst, we apologize for any inconvenience you may have experienced
during the authentication processWe take consumer privacy very seriously, and agents have strict requirements for compliance to ensure they are speaking with the correct parties prior to revealing certain informationSecond, we launched an investigation into the address discrepancy which led to your request for validationOn March 20, 2015, one of our agents contacted you, and you indicated that you used Freedom Debt Relief to settle some matters for Comenity BankThe address which we had on file in ** *** *** *** *** *** ** XXXXX), pertains to Freedom Debt ReliefWe have updated our records to reflect your address in *** ***
Additionally, the request for validation has been forwarded to our client and you will not receive any further calls from this office Our client has been alerted as to your fraud concerns
Sincerely,
Compliance Department
Dynia and Associates

Initial Business Response /* (1000, 8, 2014/12/29) */
Contact Name and Title: Terry ***, Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
Ms*** is not a current or former client of Dynia & Associates, LLCWe were attempting to contact Ms*** on
behalf of our client
Please be advised this account was recalled by our client on 12-5-The account is no longer placed with our firm

Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: *** *** Compliance
Contact Email: ***@dnasllc.com
Ms*** ***
XXXXX *** ***
*** ** XXXXX
RE: Revdex.com Case #XXXXXXXX
Dear Ms***:
Thank you for the opportunity to respond to
the above referenced caseOur records indicate that on July 1st, 2015, our company, D&A Services, received the account in question, which originated through *** *** Bank for Home Shopping Network, and is currently owned by our client, *** *** ManagementThe initial communication letter was mailed on July 7th, As mentioned in your inquiry, our office contacted you on the same day, at which time you indicated that you do not recognize the account and do not believe anything is owedOur company has strict procedures governing disputes, and so at that time all attempts to contact you ceased, and we have requested documentation to validate the accountFurther, per your request, all future communication to you from this office will be only in writingPlease do not hesitate to contact our office if you have any additional questions
Sincerely,
D&A Services Compliance Department

I received a call from a employee of D&A He was looking to speak with a relative He told me it was an important personal matter When I asked him what his business did, he would not answer When I told him that I would not give him the information he was looking for until he told me what his business did, all he would say was that it was regarding a very important personal matter (I get they can't give out personal information but that was not what I was asking for) I asked him how he got my contact information and he said I would put down as a contact (I know this is false) He then proceeded to tell me that this was not to collect any debt and that it was regarding a personal matter I called the number back he gave me only to find out that it is in fact a debt collection agency So he basically misled me, attempted to scare me into giving my relatives personal information and flat out lied to me to collect a debt Great scare tactics to use on elderly people CONSUMER BEWARE!!!!

After paying off a debt with this company, they refuse to speak with meAll I asked for was a letter stating my balance was zero

*** ***
*** * ***
*** ** ***
RE: Revdex.com Case ID# ***
Dear Ms***:
Thank you for the opportunity to respond to this matter. D&A Services, LLC is in receipt of your inquiry, and has researched this matter to the
fullest extent possible. D&A Services is a professional, licensed collection agency that services accounts for various clients. As such, we take matters of data integrity and compliance very seriously, and have strict procedures in place to investigate and address customer concerns, including disputes. Our records indicate that on or around November 21, 2016, our ofice received your account ending in ***-that originated with the *** Schools of Beauty through our client and current owner, *** Receivables, LLC. On December 15, 2016, you contacted our office and advised that you believed the matter had been previously paid. At that time, our office immediately ceased collection activity and communicated your concerns to our client. Please be advised that as a result, our office will close this matter on our end, and collection attempts from our office will not continue. Additionally, our client confirmed they have extinguished this matter on their end as well. Should you have any further questions, you may contact our office directly and we will be glad to assist.
Sincerely,
D&A Services, LLC Compliance Department