D & A Services

Initial Business Response /* (1000, 8, 2015/01/19) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
This is not a client complaint. Mr. [redacted] is not a current or former client of [redacted] & Associates, LLC.
Mr. [redacted],...


I have performed a detailed review of this matter and can find no indication of dismissal via Bankruptcy. The public docket shows that a prior bankruptcy proceeding was dismissed for failure to make scheduled payments. If you have evidence otherwise please provide.
You called our office and disputed the account on 12/31/2014, at which time we restricted the account and forwarded the dispute to our client. We have made no attempt to contact you since that time. When we receive a response from our client we will forward that information to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/08/04) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
This is not a customer complaint; Ms. [redacted] is not a current or former client of Dynia & Associates, LLC.
Ms....

[redacted],
We are not the owners of this debt, but merely the collection agency to whom the debt has been assigned for collection. As such, we will relay your request for validation to our client and sent the documents to you once received.
We do not report items to credit bureaus, nor do we provide credit reports. Any reporting would be done by the owner of the debt.

Initial Business Response /* (1000, 7, 2014/05/19) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
Ms. [redacted],
I am General Counsel for Dynia & Associates, LLC, and as such I have performed a detailed review of your...

complaint.
Please be assured that we do not tolerate any non-compliant behavior from our associates, and I thank you for bringing this matter to my attention. I have removed your number from our system and I can assure you we will not contact you again. My apologies for any inconvenience this may have caused you.

Allison [redacted]12906 Calderdale AvenueWindmere, FL 34786 RE: Case ID 11110097 Dear Ms. Wilcox:Thank you for the opportunity to respond to this matter. D&A Services is a professional licensed collection agency that services accounts for various clients.  Our records indicate that...

on or around December 22, 2015, our office received an account for Allison [redacted], with the address listed in this inquiry, through our client [redacted]  The account originated through [redacted].  On January 28, 2016, our office received an inbound phone call from you.  D&A Services takes consumer privacy very seriously, and implements strict procedures for obtaining proper verification, to ensure our agents are speaking with only authorized parties before disussing any details about the matters assigned to our office, and complying with all applicable Federal and local requirements.  Review of the phone call revealed that the agent did not obtain all required pieces of information in order to be able to proceed with the call.  D&A Services maintains high quality and customer service standards, and will use this inquiry and call review to further support ongoing coaching and re-education initiatives.  Pursuant to your request, all further communication attempts on this matter will be completed in writing.  Should you have any questions, please do not hesitate to contact our office toll free at 1-877-314-4308.Sincerely, D&A Services, LLC Compliance Department

Initial Business Response /* (1000, 5, 2014/10/06) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
This complaint is not from a client of Dynia & Associates, LLC; Mr. [redacted] is not a current or former client of our firm....


Mr. [redacted],
I am General Counsel for the firm and I have reviewed this matter personally. I can understand your frustration and apologize for any inconvenience this may have caused you. I have requested that a letter be sent to your address with the appropriate information, and have also restricted your account so that only I have access.
Please call me at XXX-XXX-XXXX once you receive the letter to discuss resolution of this matter.

Complaint: [redacted]
I am rejecting this response because: None of your information is correct at all. First, we were contacted on 11/10/15, not 11/5. Second, the amount we were told we owed was incorrect. Third, my name is [redacted], not 'Maria.' Then the amount we were told we owed was also incorrect, it was actually nearly half after further correspondence with BLDG Management/[redacted] Hill. We were also told that correspondence was attempted to be sent to our previous address, which obviously is a blatant lie because we are still within the forwarding period with the [redacted]. And if you had actually listened to the recording of the conversation with Boris [redacted] he said several times that if we did not pay the full amount (the incorrect amount), that he himself would send our case to court. That is a threat, and was done very rudely. Not to mention that he also lied about the Revdex.com rating of this company! What a ridiculous and pointless thing to do!  I have rejected this "solution" because I have received no apology of how I was treated, and clearly there are several issues that need to be fixed within the company because you can't even get basic details correct like dates.
Sincerely,
[redacted] Alonzo

This company calls me almost daily because there is "important personal information" they need to give me. No information is provided and with this being a debt collection call I find it odd that they would not provide a little more detailed information if it was really an issue. I do not have any outstanding bills or owe on anything I am not already paying on.

The messages that are left are very poor in customer service. Sounds like a great company to me... riiiight.

Initial Business Response /* (1000, 5, 2014/11/17) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
This is not a customer complaint; Ms. [redacted] is not a current or former client of our company.
Ms. [redacted],
Thank...

you for contacting our company via the Revdex.com. I have restricted your account and requested that documentation be sent to you regarding this matter.
Please do not hesitate to contact me at XXX-XXX-XXXX to discuss the matter further.

Initial Business Response /* (1000, 5, 2014/06/16) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
This is not a customer complaint; Ms. [redacted] is not a current or former customer of Dynia & Associates, LLC.
Ms. [redacted],...


I have removed your number from our system; somehow it had been associated with an individual who we were trying to contact on behalf of our client. I apologize for any inconvenience.

[redacted] [redacted]RE: Revdex.com complaint ID [redacted] Dear Ms. [redacted]: Thank you for the opportunity to respond to this matter.  D&A Services is a professional, licensed collection agency that services accounts for various clients.  Our...

records indicate that on or around May 10, 2016, our company received your account in our office through our client First Financial Asset Management for services through the East [redacted] Regional Medical Center.  Review of our phone records shows a total of 4 call attempts launched from this office.  The number we had listed as your home number ending in [redacted] was determined to be a bad number by the callee that answered on May 12, 2016.  The agent was asked where she was calling from, and the agent provided the company name and address as required in the state of [redacted] when the company name is provided.  She then asked if the number was a good number for [redacted], and was advised no.  The number was subsequently removed and has not been dialed since.  One call was placed on May 12, 2016 to a phone number ending in [redacted], and the agent was advised that was no longer a good number.  The number was subsequently marked as a bad number and has not been dialed since.  One of the two call attempts to the work number ending in [redacted] was answered by a woman named [redacted] on May 12, 2016, who advised the agent that you were not available to take her call, and offered to transfer to voicemail.  The agent declined and stated she would try again at another time.  The agent never provided a company name, or any information pertaining to the nature of the call or that the call was related to a debt during the interaction.   A second attempt to contact you at work resulted in a third party indicating that she would transfer the agent to your voicemail.  Upon transfer, the voice mail identified the name [redacted].  In accordance with our policies regarding telephone communication with consumers, which comply with all applicable laws and rules, the agent left a message identifying the communication was from a debt collector, and a contact number.  The message does not identify a customer by name.  The message did not state that the call was for [redacted] regarding a debt.  On May 13, 2016, you contacted our office and advised that you did not want any further calls to your place of employment.  The number ending in [redacted] was removed, and no subsequent calls to that number have been or will be launched from this office.  Additionally, documentation validating the balance and other informaiton pertaining to the balance has been requested through our client.  The documentation will be forwarded to you via mail upon receipt.  No further telephone communication of any kind will be launched from this office regarding this account. Our client has been notified of your concerns.  D&A Services apologizes for any inconvenience.  Please feel free to contact our office if you have any additional questions or concerns.  If you prefer, you may request to speak with a manager at any time. Sincerely,D&A Services, LLC Compliance Department

Initial Business Response /* (1000, 8, 2014/12/29) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
Mr. [redacted] is not a current or former client of Dynia & Associates, LLC. We were attempting to contact a [redacted] on behalf of...

our client.
The number you provided has been removed from our system.
Initial Consumer Rebuttal /* (3000, 10, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"Mr. [redacted] is not a current or former client of [redacted] & Associates, LLC. We were attempting to contact a [redacted] on behalf of our client."
.
My response, Well duh. Still, we have notified callers that [redacted] is not connected to this phone number at every call to no avail. It gets quite with no calls then they revert right back to calling our number. So, the "The number you provided has been removed from our system." rings hollow.
This has been going on for a long time. Perhaps Dynia & Associates, LLC acquired this debt through a package deal but that does not give Dynia & Associates, LLC the right to continue with the same harassment that we have gotten for so long.
Send money settlement.

Initial Business Response /* (1000, 8, 2014/07/01) */
Contact Name and Title: [redacted] Attorney
Contact Phone: [redacted]
Contact Email: [redacted]
This is not a client complaint; the consumer is not a current or former client of Dynia & Associates, LLC....


[redacted],
I apologize for any inconvenience this may have caused you. I have double checked our system and your telephone number has been removed.
Please do not hesitate to contact me if you need further assistance.

Initial Business Response /* (1000, 8, 2014/09/16) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
This is not a customer complaint. Ms. [redacted] is neither a current or former customer of Dynia & Associates, LLC.
Ms....

[redacted],
We will forward your correspondence to our client. As the agency charged with collections, we do not have the right to submit anything to insurance.
Initial Consumer Rebuttal /* (3000, 10, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is incorrect information. They can submit the bill to insurance. If they refuse to do so, I need an itemized bill from the debtor, a phone number to the debtor, an address to the debtor or something. They refuse to provide me with this information. I called the collection agency this week and was told they do not have any of that information and they refused to provide me with any information as to where the original bill came from other than a name of Lake Forrest Hospital group. There is not a hospital in this area by that name so I am unable to find the debtor. I'm assuming the hospital the bill came from billing department is Lake Forest, but I'm not sure. I just want an itimized bill so it can be sent to my insurance, then I can pay the difference in this. I just had another, different, collection agency submit a bill from 2010 to my insurance, so I know it can be done. This is unacceptable and I feel I'm a being taken advantage of. I'm also being threatened by the collection agency with a lawsuit and garnishing of wages. I am disabled, only receive a disibility check and am on a very limited budget. The threats of a lawsuit and garnishment of my very limited budget is making me stressed and aggregating my disibility. I just want to get my bill sent to insurance so I can resolve this without further issues.
Final Consumer Response /* (4200, 16, 2014/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company needs to be held accountable for their actions and closing my file seems to prove further they mistreated and abused their debt collection practices. I called several times, I was refused the information. All they would tell me was the name of the billing agency with no addres or phone number, they refused the name of the hospital, a detailed bill and refused to submit to my insurance. They still have not provided this information. Just that they "sent it back to the original company". I still have no idea who that is. This company needs to follow the fair debt collection laws like every other collector and just removing the debt from their database does not solve my problem. I need the name to the hospital, a phone number an address, something. Also stating my "allegations" are unfounded further show the companies inability to accept responsibility for their actions. My facts are true. I need something in writing sent to me, from the company, that is company will no longer be collecting on this debt as I have no faith they will follow through with their claim. Also this company claims to record all conversations. They can easily pull up my numerous calls and review what their agent said and see how he refused to provide my claim to insurance, how he refused to provide me with the creditor information.
Final Business Response /* (4000, 18, 2014/10/21) */
Ma'am,
I apologize for any inconvenience you have suffered, but we are not obligated to submit this to your insurance, nor are we able to do so. I will look further into your allegations regarding our agents refusal to provide information to you; but as I stated previously my preliminary review showed no indications that this was the case. I have forwarded your request for information to our client so that they may send you the information you have requested. As the account is no longer with this company, I do not see how I can help you further.