D & A Services

Initial Business Response /* (1000, 8, 2014/12/08) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dyniallc.com
Ms*** is not a current or former client of Dynia & Associates, LLCWe were hired by our client to contact Ms***
regarding a personal matter
Ms***,
It is our policy, and the law, not to discuss such matters with an individual until we have validated that we are speaking with the correct individualThis requires the exchange of certain verification informationIf you are unwilling to provide the information requested, our representatives are not able to discuss the matter further
Unfortunately, I cannot locate a "*** ***" in our recordsIf you would like to provide further information I can try to find the account for which we were calling
Initial Consumer Rebuttal /* (3000, 10, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I am not a client of yours, please refrain from calling the number XXX-XXX-XXXXAs you just said, *** *** is not a client
Final Business Response /* (4000, 12, 2014/12/18) */
I have identified the account in question based upon the telephone number you have providedWe have the account listed under your new namewe have already restricted this account to prevent any further contact at your place of employment
I have notated that you wish us to cease all contact with youThe account will be returned to our client, who will determine how best to proceed in the matter

Allison * ***
Calderdale Avenue
Windmere, FL
RE: Case ID
Dear MsWilcox:
Thank you for the opportunity to respond to this matterD&A Services is a professional licensed collection agency that services accounts
for various clients. Our records indicate that on or around December 22, 2015, our office received an account for Allison * ***, with the address listed in this inquiry, through our client *** *** *** *** The account originated through *** *** ***. On January 28, 2016, our office received an inbound phone call from you. D&A Services takes consumer privacy very seriously, and implements strict procedures for obtaining proper verification, to ensure our agents are speaking with only authorized parties before disussing any details about the matters assigned to our office, and complying with all applicable Federal and local requirements. Review of the phone call revealed that the agent did not obtain all required pieces of information in order to be able to proceed with the call. D&A Services maintains high quality and customer service standards, and will use this inquiry and call review to further support ongoing coaching and re-education initiatives. Pursuant to your request, all further communication attempts on this matter will be completed in writing. Should you have any questions, please do not hesitate to contact our office toll free at 1-877-314-4308.Sincerely,
D&A Services, LLC Compliance Department

Initial Business Response /* (1000, 5, 2014/02/17) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dyniallc.com
This is not a customer complaint; Mr*** is not a current or former customer of *** & Associates, LLC
Mr***,
Good Day, I am General Counsel for Dynia & Associates, LLC, and as such am performing an investigation into your complaintI do not see that you have identified what number we are callingAs such, I cannot identify the account in question or place any number on our restricted listPlease supply the telephone number in question so that I may assist you
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The number in question is XXXX-XXX-XXXX and has been assigned to me for 2years
Final Business Response /* (4000, 11, 2014/03/18) */
XXXXXXXXXX is no longer in our system; you should not have received any further calls from our firm
Final Consumer Response /* (4200, 13, 2014/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They had no effective way to tell them they were using an out of date or wrong numberI had to go to Revdex.com to get them to get our number removedThis is unacceptable and violates the Federal Fair Debt Collection Practices ActThey are a law firm and should know better..and behave better!

Mr. [redacted]RE: Case #[redacted] Dear Mr. [redacted]: Thank you for the opportunity to respond to this matter.  D&A Services is a professionally licensed organization that services accounts for various clients.  We take compliance and data security very seriously,...

and follow best practices in accordance with all applicable laws and rules to ensure safeguarding consumer privacy, and that we only communicate sensitive information with authorized parties.  Our records indicate that on December 1, 2015, our office was assigned a matter for [redacted] with a contact number of [redacted], which is the number you indicated in your inquiry.  On that same day, an agent from our office reached a [redacted] at that number, but was unable to verify he had reached the intended party as per prescribed requirements to protect consumer privacy.  On December 11, 2015, our office received your inbound call.  During that interaction, it was determined that you were not the intended [redacted] based on the date of birth provided compared to the date of birth on file.  The agent removed the phone number [redacted] accordingly.  Finally, our research into this matter determined only  two call attempts to 1[redacted] launched from this office.  No further attempts have been launched since December 11, 2015. Please do not hesitate to contact us directly if you have any additional questions or concerns. Sincerely, D&A Services Compliance Department

Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: [redacted] Compliance
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dnasllc.com
Mr. [redacted]
XXXXX [redacted]
Portland, OR XXXXX
RE:Case # XXXXXXXX
Dear Mr. [redacted]:
Thank you for...

the opportunity to respond to the above referenced case. Upon receipt of your inquiry on July 20, 2015, we immediately launched an investigation. Our records indicate that our company, D&A Services, received an account for [redacted] with an address of XXXXX [redacted] St., [redacted] OR XXXXX, on July 8th, 2015, from our client [redacted] Asset Management. The account originated through [redacted] Bank fka [redacted] Retail Bank for [redacted] Initial written communication was sent to the Milwaukee, OR address.
Our review of phone call attempts indicates that on July 17th, 2015, one of our agent reached a party at phone number XXX-XXX-XXXX. When asked if they had reached [redacted], the callee stated "no" and would not provide their name when the agent asked who they were speaking with. Our company has strict guidelines and regulations that must be followed regarding communication with unverified parties, and treat consumer privacy very seriously. Agents are not allowed to disclose the nature of their call with unverified parties. They may reveal their name and where they are calling from, when asked, so as to remain compliant. The agent did reveal their name and the company name, when asked. The callee made no mention to remove the number called, as alleged in this inquiry. However,at the conclusion of the interaction, the agent coded the number ending in [redacted] as a wrong number for the intended party. No further calls were launched to that number or to any number on file after July 17, 2015.
Our investigation was unable to determine any instances of harassment or misrepresentation as alleged in this inquiry. Only written communication will be launched from this office regarding this matter going forward while the account remains assigned to our office. Please contact our office with any questions.
Sincerely,
D&A Services Compliance Department

Initial Business Response /* (1000, 5, 2014/04/24) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
Ms. [redacted],
I am General Counsel for Dynia & Associates, LLC, and have looked into this matter personally. I do...

apologize for any inconvenience; I have removed the number from our system and you should not receive any further calls.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your prompt attention to this.

Initial Business Response /* (1000, 5, 2014/08/11) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
Please be advised that this is not a client complaint; Ms. [redacted] is not a current or former client of Dynia & Associates,...

LLC.
As General Counsel for Dynia & Associates, LLC, I have performed a detailed review of this matter. I have found that while a call was placed to a number listed as a third-party related to [redacted], no such deceptive statements were made as you claim. The law allows us to call third parties to ascertain contact information, and this was the purpose of the call.
Please be advised that we are in receipt of your CFPB complaint, and have restricted your account in accordance with your demand. We will not attempt to contact you via telephone.
If you would like to discuss this matter further, please do not hesitate to contact me by telephone at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Deceptive statements WERE made to my elderly inlaws (ages 87 and 88). Caller from Dynia mentioned "Boston College" were I once worked and implied that she was a friend of mine. Might have been implied in a roundabout way - but it was implied. My mother-in-law thought this person knew me based on her statements. Might have been subtle - but it WAS deceptive - very sneaky and disgraceful to do this to elderly people. Also, there was NO reason for a call to be made to a third party to "ascertain" my contact information as Dynia & Associates already has my home phone and cell phone information and had contact me at both numbers several times. Contact to a third party (both elderly) was both deceptive and unnecessary.
Final Business Response /* (4000, 9, 2014/08/27) */
Ma'am,
I do apologize, but I have reviewed the matter and found that no deceptive statements were made. As stated, I have restricted your account.
Final Consumer Response /* (4200, 11, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business continues to insist they did not make any "deceptive statements". I would argue that IMPLYING that one knows an individual by IMPLYING that one worked with that individual at a previous place of employment IS deceptive - especially to an elderly (age 87) person. IMPLYING that the individual in question "would really want to talk to them" is DECEPTIVE - especially to an 87 year old person. And, as previously stated, this business had already contacted me at both my cell phone number and my home number. There was absolutely NO reason for them to contact a third party regarding me. They already had all my current information. I have lived at the same address for 16 years - they had my address. They had my cell and home numbers and had already contacted me at both numbers. WHY would they need to contact a third party? DECEPTION, DECEPTION, DECEPTION.

The is a debt collection service team. They somehow find your work number and will call you at your work 3-7 times a day, even when you ask them to stop. I've never received a letter from this company - even when requested. I'm currently disputing the charges with the company that filed them, and they keep calling me anyway. They yelled at me over the phone when I explained the situation to them and told me that if I didn't comply then they were turning my account over to their lawyers and I was going to have the legal fees on top of what I owe. I believe I spoke to a Patrice [redacted]. Awful company, that practices the worst scare tactics to bully you into paying for something - regardless if you actually owe it or not.

Gary D. [redacted] Pikeville, KY 41501   RE: Revdex.com Complaint #[redacted]   Dear Mr. [redacted],   Thank you for the opportunity to respond to this matter.  D&A Services, LLC is in receipt of your complaint, and has researched the matter.  D&A Services is a...

professional, licensed collection agency that collects on accounts on behalf of various clients.  On or around August 2, 2017, our office received your account which originated through GE Capital Retail Bank for Lowe’s, through our client and current creditor Cavalry SPV I, LLC.  On or around August 4, 2017, our office mailed an initial communication notice that notified of your dispute rights under the Fair Debt Collection Practices Act (FDCPA), the name of the original creditor, the current creditor, and the current balance, to the address provided to us in Pikeville, KY,  which was confirmed as correct during the only telephone contact with you on September 19, 2017.  Our review did not determine any HIPPA or FDCPA violations.  Immediatley following your request to discontinue telephone calls to your place of employment, the account was marked in accordance with our internal procedures, and no further telephone calls to your work number [redacted] have been made from our office.  As of September 21, 2017 your account was returned to our client and is no longer being handled in our office.  No further contact will be initiated from our office regarding this matter.  Our office has communicated your concerns to our client.  Should you require any further assistance, you may contact Cavalry’s Customer Relations Department at 1-866-483-5139. Sincerely,D&A Services, LLC Compliance Department

Initial Business Response /* (1000, 5, 2015/01/19) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
This not a client complaint. Mr. [redacted] is not a client of [redacted] & Associates, LLC.
Mr. [redacted],
The only...

correspondence we have received was on 1/16/2015. On that date, your account was notated and we have made no further attempts to contact you since that time. I have no information regarding any earlier dispute sent as it was not received by our office. We have requested further information from our client which we will forward to you once received.

Initial Business Response /* (1000, 5, 2014/08/04) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
This is not a customer complaint; Mr. [redacted] is not a current or former client of Dynia & Associates, LLC.
Mr....

[redacted],
Per our telephone conversation with you on 7/31/2014, we have marked your account as 'cease and desist'; our firm will not attempt to contact you regarding this matter again.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They knowingly contacted my relatives that live 3000 miles away to get me to call them. This practice is unethical.

Initial Business Response /* (1000, 5, 2014/12/29) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: .[redacted]
Mr.[redacted] is not a current or former [redacted] of [redacted] & Associates, LLC.
The number you provided has been removed from our...

records. I apologize for any inconvenience.

these people are trying to collect a debt from me that was included in a bankruptcy that was filed in 04.the bankruptcy was discharged in 04! I am filing a complaint witrh the department of justice

Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: [redacted] Compliance
Contact Email: [redacted]@dnasllc.com
Ms. [redacted]
XXXXX [redacted] XXXXX
RE: Revdex.com Case #XXXXXXXX
Dear Ms. [redacted]:
Thank you for the opportunity to respond to the...

above referenced case. Our records indicate that on July 1st, 2015, our company, D&A Services, received the account in question, which originated through [redacted] Bank for Home Shopping Network, and is currently owned by our client, [redacted] Management. The initial communication letter was mailed on July 7th, 2015. As mentioned in your inquiry, our office contacted you on the same day, at which time you indicated that you do not recognize the account and do not believe anything is owed. Our company has strict procedures governing disputes, and so at that time all attempts to contact you ceased, and we have requested documentation to validate the account. Further, per your request, all future communication to you from this office will be only in writing. Please do not hesitate to contact our office if you have any additional questions.
Sincerely,
D&A Services Compliance Department

Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: [redacted] Compliance
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dnasllc.com
Mr. [redacted]
XXXXX [redacted]
Portland, OR XXXXX
RE:Case # XXXXXXXX
Dear Mr. [redacted]:
Thank you for the...

opportunity to respond to the above referenced case. Upon receipt of your inquiry on July 20, 2015, we immediately launched an investigation. Our records indicate that our company, D&A Services, received an account for [redacted] with an address of XXXXX [redacted] St., [redacted] OR XXXXX, on July 8th, 2015, from our client [redacted] Asset Management. The account originated through [redacted] Bank fka [redacted] Retail Bank for [redacted] Initial written communication was sent to the Milwaukee, OR address.
Our review of phone call attempts indicates that on July 17th, 2015, one of our agent reached a party at phone number XXX-XXX-XXXX. When asked if they had reached [redacted], the callee stated "no" and would not provide their name when the agent asked who they were speaking with. Our company has strict guidelines and regulations that must be followed regarding communication with unverified parties, and treat consumer privacy very seriously. Agents are not allowed to disclose the nature of their call with unverified parties. They may reveal their name and where they are calling from, when asked, so as to remain compliant. The agent did reveal their name and the company name, when asked. The callee made no mention to remove the number called, as alleged in this inquiry. However,at the conclusion of the interaction, the agent coded the number ending in [redacted] as a wrong number for the intended party. No further calls were launched to that number or to any number on file after July 17, 2015.
Our investigation was unable to determine any instances of harassment or misrepresentation as alleged in this inquiry. Only written communication will be launched from this office regarding this matter going forward while the account remains assigned to our office. Please contact our office with any questions.
Sincerely,
D&A Services Compliance Department

[redacted]
[redacted]
[redacted]
RE: Revdex.com complaint ID [redacted]
 
Dear Ms. [redacted]:
 
Thank you for the opportunity to respond to this matter.  D&A Services is a professional, licensed collection agency that services...

accounts for various clients.  Our records indicate that on or around May 10, 2016, our company received your account in our office through our client First Financial Asset Management for services through the East [redacted] Regional Medical Center.  Review of our phone records shows a total of 4 call attempts launched from this office.  The number we had listed as your home number ending in [redacted] was determined to be a bad number by the callee that answered on May 12, 2016.  The agent was asked where she was calling from, and the agent provided the company name and address as required in the state of [redacted] when the company name is provided.  She then asked if the number was a good number for [redacted], and was advised no.  The number was subsequently removed and has not been dialed since.  One call was placed on May 12, 2016 to a phone number ending in [redacted], and the agent was advised that was no longer a good number.  The number was subsequently marked as a bad number and has not been dialed since.  One of the two call attempts to the work number ending in [redacted] was answered by a woman named [redacted] on May 12, 2016, who advised the agent that you were not available to take her call, and offered to transfer to voicemail.  The agent declined and stated she would try again at another time.  The agent never provided a company name, or any information pertaining to the nature of the call or that the call was related to a debt during the interaction.   A second attempt to contact you at work resulted in a third party indicating that she would transfer the agent to your voicemail.  Upon transfer, the voice mail identified the name [redacted].  In accordance with our policies regarding telephone communication with consumers, which comply with all applicable laws and rules, the agent left a message identifying the communication was from a debt collector, and a contact number.  The message does not identify a customer by name.  The message did not state that the call was for [redacted] regarding a debt.  On May 13, 2016, you contacted our office and advised that you did not want any further calls to your place of employment.  The number ending in [redacted] was removed, and no subsequent calls to that number have been or will be launched from this office.  Additionally, documentation validating the balance and other informaiton pertaining to the balance has been requested through our client.  The documentation will be forwarded to you via mail upon receipt.  No further telephone communication of any kind will be launched from this office regarding this account. Our client has been notified of your concerns.  D&A Services apologizes for any inconvenience.  Please feel free to contact our office if you have any additional questions or concerns.  If you prefer, you may request to speak with a manager at any time. 
Sincerely,
D&A Services, LLC Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Gary [redacted]

Initial Business Response /* (1000, 8, 2014/11/17) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
This is not a customer complaint. Ms. [redacted] is not and has never been a client of [redacted], [redacted]
We have...

received your claim of fraud . We will pass [redacted] information on to our client for review.
I have also restricted your account and you will not receive any more calls regarding this account.

Initial Business Response /* (1000, 8, 2014/12/29) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
This is not a client complaint. Ms. [redacted] is not a current or former client of Dynia & Associates, LLC. we are contacting Ms....

[redacted] on behalf of our client.
This account was recalled by our client in March of 2014. We have made no attempts at contact since that time.

Initial Business Response /* (1000, 5, 2015/02/04) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dyniallc.com
This is not a client complaint. [redacted] is not a former or current client of Dynia & Associates, LLC.
Ms....

[redacted],
Dynia & Associates, LLC, is a nationally licensed and registered collection agency. I understand your concern, but please understand that our identification procedures are designed to protect you, in order to ensure we identify the appropriate individual and do not discuss certain information with the wrong party. Our representative did not ask you to give your entire social security number, only the last four digits to verify your identity. This is a common practice for verification in this industry and many others. We would never ask for a full social security number over the telephone, or ask for any other sensitive information that could compromise your identity.
As to our agency having access to this information, you provided your social security number when you opened the underlying account, and that information is provided to us by our client to ensure we contact the correct individual, in accordance with all appropriate laws and regulations.