Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Good afternoon, I'm writing to update the complaint filed under [redacted] The business has responded and issued me a refund. Best, -- [redacted]
I understand your frustration that your inquiries were not answered in a timely manner. Please accept my sincere apologies for that error.I have since found the tickets you have submit through our customer service platform and responded to the problem you are experiencing. We will make every...
effort to respond in a more timely fashion in the future. We appreciate your business and will do everything we can to serve your needs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Although the issue is resolved, I suspect that the only reason they've resolved the issue is because of opening this request with the Revdex.com. Prior attempts to contact them through their advertised means have failed for me and many of my friends.
Sincerely,
[redacted]
[redacted] was contacted today by Tough Mudder customer service. We do not offer refunds under any circumstance. However, we offered to transfer [redacted] to her event with the transfer fees waived as courtesy to her. We are awaiting her response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am rejecting the response at this current point in time for the following reason:Tough Mudder has now notified me to file for a claim through a third party company that requires complete documentation for refund validation. This company is not associated with Tough Mudder so Tough Mudder is essentially passing me off. While I will be filing for a refund through EOS claims, this claims process ignores my issue with Tough Mudder and places additional burden on me to prove I'm somehow worthy of a return even with Tough Mudder's careless customer service. I now have to justify, with documentation, why I deserve a refund. EOS claims will have to validate me and review my claim request. This process reminds me of submitting additional paperwork and justification for pay corrections within the Armed Forces. Last time I checked, this was a civilian business and event. Not a legal proceeding.As a side note, somehow now, [redacted] from Tough Mudder "reviewed" my ticket and offered up this possibility because I bought the ticket in 2014. That was known at the start so either [redacted] never really looked at my issue, or they are using this as an attempt to avoid admitting they do issue refunds.If this process results in a refund, I will accept the response of the next message from the business. If not, then this process will have to simply go against Tough Mudder as an unsatisfied and annoyed customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They were...
nice enough to refund me my transfer fees (totally $60), however they have yet to provide me an explanation as to why I was charged so much more over the current ticket price of $145 - see the attached
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...
Tough Mudder has made an effort to resolve my issue. They have assigned my wife and I transfer codes for a future race and have told us to email them to request a refund of the $60 transfer fees (applicable when we register for a race). However, there is currently no option to sign-up for a 2016 race in my area. I am hopeful Tough Mudder will help us sign up for an NJ race in 2016. I believe we are close to resolving this issue.
Please note, since we are still waiting for a final answer from Tough Mudder, I am leaving the above response to ensure my issue is not closed prematurely by the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Patrick has registered for a 2016 open ticket. He will receive a transfer code once the 2015 season is over to transfer for a 2016 event. This issue is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...
The Tough Mudder representative who contacted me did not provide any evidence to support their lack of responsibility for the mishandling my personal belongings.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dealing...
with the customer service of this organization has been the primary issue all along. The fact it took the Revdex.com to get involved to get a response (which was immediate once the Revdex.com got involved) is completely out of line. I could have received a "no" on the fee waiver months ago and settled for that. Tough Mudder has issued a transfer but in my opinion, things have already escalated. I should never have had to get the Revdex.com involved to finally get the attention of this company that has ignored any realistic response to my contact for 3 months. I received a note from the company that they do not issue refunds yet that's exactly what I'm seeking. If they refuse to issue the refund, then their response will still be rejected by me as a dissatisfied customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The current ticket price is $145 before processing fees. With the processing fees added on to the ticket, the total comes to $160.11, which is what [redacted] was refunded down to. He has now been charged the correct amount for the current ticket price.
Tough Mudder's refund policy is explicit on both our website and at the time of purchase. We do not offer refunds under any circumstance. We offered the customer an opportunity to transfer to another event this year, place it on hold for next year, or to transfer the registration to...
another person. Despite our best efforts the customer will not accept any offers from Tough Mudder and we have provided every accommodation that we could.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The...
business is still offering to transfer my ticket to next year. I do not want to participate in their event any longer. I am not sure what I am supposed to do. I was injured last year and pregnant this year. How many tries should I be making. I didn't participate or use any of their services.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Good afternoon, I'm writing to update the complaint filed under [redacted] The business has responded and issued me a refund. Best, -- [redacted]
I understand your frustration that your inquiries were not answered in a timely manner. Please accept my sincere apologies for that error.I have since found the tickets you have submit through our customer service platform and responded to the problem you are experiencing. We will make every...
effort to respond in a more timely fashion in the future. We appreciate your business and will do everything we can to serve your needs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Although the issue is resolved, I suspect that the only reason they've resolved the issue is because of opening this request with the Revdex.com. Prior attempts to contact them through their advertised means have failed for me and many of my friends.
Sincerely,
[redacted]
[redacted] was contacted today by Tough Mudder customer service. We do not offer refunds under any circumstance. However, we offered to transfer [redacted] to her event with the transfer fees waived as courtesy to her. We are awaiting her response.
Steven's registration was already transferred to his desired event on June *, 2017 by the Tough Mudder customer service team.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am rejecting the response at this current point in time for the following reason:Tough Mudder has now notified me to file for a claim through a third party company that requires complete documentation for refund validation. This company is not associated with Tough Mudder so Tough Mudder is essentially passing me off. While I will be filing for a refund through EOS claims, this claims process ignores my issue with Tough Mudder and places additional burden on me to prove I'm somehow worthy of a return even with Tough Mudder's careless customer service. I now have to justify, with documentation, why I deserve a refund. EOS claims will have to validate me and review my claim request. This process reminds me of submitting additional paperwork and justification for pay corrections within the Armed Forces. Last time I checked, this was a civilian business and event. Not a legal proceeding.As a side note, somehow now, [redacted] from Tough Mudder "reviewed" my ticket and offered up this possibility because I bought the ticket in 2014. That was known at the start so either [redacted] never really looked at my issue, or they are using this as an attempt to avoid admitting they do issue refunds.If this process results in a refund, I will accept the response of the next message from the business. If not, then this process will have to simply go against Tough Mudder as an unsatisfied and annoyed customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is being handled by Tough Mudder customer service and we are contact with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They were...
nice enough to refund me my transfer fees (totally $60), however they have yet to provide me an explanation as to why I was charged so much more over the current ticket price of $145 - see the attached
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...
Tough Mudder has made an effort to resolve my issue. They have assigned my wife and I transfer codes for a future race and have told us to email them to request a refund of the $60 transfer fees (applicable when we register for a race). However, there is currently no option to sign-up for a 2016 race in my area. I am hopeful Tough Mudder will help us sign up for an NJ race in 2016. I believe we are close to resolving this issue.
Please note, since we are still waiting for a final answer from Tough Mudder, I am leaving the above response to ensure my issue is not closed prematurely by the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Patrick has registered for a 2016 open ticket. He will receive a transfer code once the 2015 season is over to transfer for a 2016 event. This issue is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...
The Tough Mudder representative who contacted me did not provide any evidence to support their lack of responsibility for the mishandling my personal belongings.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dealing...
with the customer service of this organization has been the primary issue all along. The fact it took the Revdex.com to get involved to get a response (which was immediate once the Revdex.com got involved) is completely out of line. I could have received a "no" on the fee waiver months ago and settled for that. Tough Mudder has issued a transfer but in my opinion, things have already escalated. I should never have had to get the Revdex.com involved to finally get the attention of this company that has ignored any realistic response to my contact for 3 months. I received a note from the company that they do not issue refunds yet that's exactly what I'm seeking. If they refuse to issue the refund, then their response will still be rejected by me as a dissatisfied customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This issue is being handled by Tough Mudder customer service and we are in contact with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This is being resolved through Tough Mudder customer service and we are in touch with the customer.
The current ticket price is $145 before processing fees. With the processing fees added on to the ticket, the total comes to $160.11, which is what [redacted] was refunded down to. He has now been charged the correct amount for the current ticket price.
Tough Mudder's refund policy is explicit on both our website and at the time of purchase. We do not offer refunds under any circumstance. We offered the customer an opportunity to transfer to another event this year, place it on hold for next year, or to transfer the registration to...
another person. Despite our best efforts the customer will not accept any offers from Tough Mudder and we have provided every accommodation that we could.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The...
business is still offering to transfer my ticket to next year. I do not want to participate in their event any longer. I am not sure what I am supposed to do. I was injured last year and pregnant this year. How many tries should I be making. I didn't participate or use any of their services.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]