Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Below...
is the response I received from Tough Mudder.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Here is my response back."I take exception to your email in regards to saying "I do not wish to transfer". You're incorrectly assuming I have the ability, both time and money, to be able to travel to an event either this year or next year, and just would like a refund in general. While it is a "bummer" it was cancelled, the service I signed up for was not provided to me and the options you have presented offer me no consolation. It is terribly greedy for Tough Mudder's only options in this situation to require me to spend more time and money not only to travel to the event but also to train. I simply just can't afford to do this over again. Whether it is in the terms and conditions or not, the right thing to do here is to issue a refund.I realize that after attempting to contact TM for over a month with no response, I received a response the same day (today) I wrote a complaint to the Revdex.com. A customer should not have to go to such lengths to get the attention from a business. I will not be retracting my complaint with the Revdex.com. Lastly, in every correspondence I sent I asked that a phone number be sent to me in order to contact a person in regards to this issue. You failed to meet this request. Please do not respond to me again unless you are ready to discuss issuing a refund or are will to provide a phone number."
I paid for a serviced and was not provided the service. To expect someone to spend more time and money to obtain something they have already paid for is asinine. I simply won't accept the options they have given for this fact. I won't consider the matter resolved unless issued a refund.Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Let's post this to the Revdex.com website as being unresolved and be done with the back and forth. I won't accept any of their responses as I simply disagree with TM's stance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Tough...
Mudder did contact me via email today (10/**/16). The support staff advised that my volunteer codes should be working and provided links to redeem them. I clicked the link, followed the instructions from Luke and it did not work. The registration process attempted to charge me $230.78 for a race entry fee when it should be free. I responded back to Luke'e email at [redacted] and explained the outcome. I requested that he attempt manually register my two sons for the race. I am awaiting his response.WHY cant someone from Tough Mudder treat me like a valued customer/volunteer and take 10 freaking minutes to call me to resolve this issue??? I have been attempting to register my sons since September [redacted].Thank you for your assistance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Leonard Nerbetski
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I AM SO GRATEFUL THAT I CONTACTED Revdex.com.After several months of silence from the...
business, despite repeated inquiries, this matter has been promptly resolved within days of contacting Revdex.com. Thank you Revdex.com!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Below...
is the response I received from Tough Mudder.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Here is my response back."I take exception to your email in regards to saying "I do not wish to transfer". You're incorrectly assuming I have the ability, both time and money, to be able to travel to an event either this year or next year, and just would like a refund in general. While it is a "bummer" it was cancelled, the service I signed up for was not provided to me and the options you have presented offer me no consolation. It is terribly greedy for Tough Mudder's only options in this situation to require me to spend more time and money not only to travel to the event but also to train. I simply just can't afford to do this over again. Whether it is in the terms and conditions or not, the right thing to do here is to issue a refund.I realize that after attempting to contact TM for over a month with no response, I received a response the same day (today) I wrote a complaint to the Revdex.com. A customer should not have to go to such lengths to get the attention from a business. I will not be retracting my complaint with the Revdex.com. Lastly, in every correspondence I sent I asked that a phone number be sent to me in order to contact a person in regards to this issue. You failed to meet this request. Please do not respond to me again unless you are ready to discuss issuing a refund or are will to provide a phone number."
I paid for a serviced and was not provided the service. To expect someone to spend more time and money to obtain something they have already paid for is asinine. I simply won't accept the options they have given for this fact. I won't consider the matter resolved unless issued a refund.Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Let's post this to the Revdex.com website as being unresolved and be done with the back and forth. I won't accept any of their responses as I simply disagree with TM's stance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Tough...
Mudder did contact me via email today (10/**/16). The support staff advised that my volunteer codes should be working and provided links to redeem them. I clicked the link, followed the instructions from Luke and it did not work. The registration process attempted to charge me $230.78 for a race entry fee when it should be free. I responded back to Luke'e email at [redacted] and explained the outcome. I requested that he attempt manually register my two sons for the race. I am awaiting his response.WHY cant someone from Tough Mudder treat me like a valued customer/volunteer and take 10 freaking minutes to call me to resolve this issue??? I have been attempting to register my sons since September [redacted].Thank you for your assistance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Leonard Nerbetski
This is being handled by Tough Mudder customer Service and we are in contact with the customer.
This is being handled Tough Mudder customer service and we are contact with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I AM SO GRATEFUL THAT I CONTACTED Revdex.com.After several months of silence from the...
business, despite repeated inquiries, this matter has been promptly resolved within days of contacting Revdex.com. Thank you Revdex.com!
Sincerely,
[redacted]
Tough Mudder has waived Nick's transfer fee as a courtesy to him. He can now register for next year with no charge. This issue is now resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Our customer service team is in the process of reviewing this inquiry.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]