Dairy Queen

Thank you for bringing this to our attentionOur manager will reach out to this customer

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To Whom It May Concern: My name is Mike F* and I am the Operations
Manager that oversees the Ft Morgan, CO Dairy Queen location I have received the comments Mr*** *** submitted about his visit on 09/02/to the location I also received comments Mr*** made to our dq.com site as well The General Manager of the location and myself have made numerous attempts to contact Mr*** to ensure his satisfaction and to discuss his concerns during his visit None of these attempts to contact Mr*** have been successful I am still more than willing to discuss the visit with Mr*** and am sure we can ensure his satisfaction on a future visit He may feel free contact me via email or phone by responding to the emails or voice mail messages I have previously left for him. We certainly strive to provide our guests with the best possible service and food during their visit It seems we feel short of that during MrRobert’s visit I’d certainly like the opportunity to make it up to him. Sincerely, Mike F* *** ***
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They are inaccurate in their retelling of the disputeNamely their role in POOR customer serviceI did not go to a closed registerIt was open when I got in line, the girl at the counter walked away from the register without saying a word about it closingWhile my behavior after the fact was most likely out of line, however, Dairy Queen has continually skirted the issue of the poor customer service on their endThey refuse to acknowledge fault on their endWithout their POOR customer service, there would not have been an issueFurthermore, I have no idea who this *** guy is that respondedHe most certainly was not the person I spoke with on the phone the following day

I would like to drop my complaint

I am writing to inform that I have spoken to the guest who waged a complaint on Monday November 9thWe came to a solution that was satisfactory to both parties
Thank
You, Taylor N***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate Mr*** response and it appears from his point of view that his assessment is correct-but in reality it is inaccurate and there are several details that are omitted. First, an agent at his office accused me of 'yelling' at another worker. This never happened. This agent also apologized for twice not following through on promises to call me or my wife back. On 9/I called his office at 10:am. I can supply the cell phone records proving this. Their claims center was not closed at this time. I was promised a call back with information about the claim process by the end of the day. I called their office again at 4:54pm and due to a disconnect at 4:56pm. I received a return call at 5:pm, when I was told 'we didn't call today, we will on Monday. On Friday 9/I called their office again, at which point apologies were said stating that they would call them 'next week'. I stated this was unacceptable as we were being lied to by the national claim center and now their office. I then received another phone call accusing me of yelling at the previous agent. This is not acceptable and must be retracted, I wasn't yelling, and the 30+ people in the room as me could verify thisI was emailed by their agent in response, and sent an email outlining our problems. I then received a phone call from *** *** on 9/16. He apologized for the lack of service and asked me to 'give him until Friday to address it'. He stated in no uncertain terms that he would contact me back by Friday. This didn't happen. I called their office on the 24th and 25th *** *** apologized for forgetting to contact the claims department. I then told him that there is no point to continuing our policy as no one at State Farm is making a good faith effort to address our accident. I asked for a refund of our policy and now have insurance through American Family Insurance
To summarize the lack of customer service this office:
1) Three different occasions failed to return phone calls as promised2) Failed to contact their national claims center on our behalf or on time as promised3) Accused me of yelling to divert attention from the lack of customer serviceTo summarize the lack of customer service from the national office:
1) Agents promised services and actions on multiple occasions. Including sending agents to the site of the other driver's insured business2) Contacting and verifying information about the car or the insurance agency of the other driver3) Contacting the police department to verify the other driver's identity or other information4) Failing to verify the other driver's insurance information at the time of the accidentWe paid for comprehensive and collision car insurance which we were not able to utilize as a combination of both the local and national agencies lack of customer service. Their inability turned a very minor car accident into a month ordeal of trying to get an insurance agency to work on our behalf. We finally gave up and are now asking for a refund of that portion of our serviceWe have been promised refunds of the unused portions of our insurance policies, we assume the 'checks are in the mail'. These 'unused' portion should include the entire collision and comprehensive portion of our policy--as it was unused. If this type of refund is truly out of the control of MrDietzen, then he needs to provide us with evidence of him requesting the refund from his national company...it isn't acceptable to be told, once again that they have contacted the national agency, when they haven't.
To summarize my request for closing this complaint:
1) Refund the unused insurance, including the entire collision and comprehensive. Including making a good-faith and verifiable effort to obtain a refund from the national claims center
2) Retract the accusation that I was 'yelling' at the local agent3) Confirm that the above narrative is true and accurate...not his previous response that omitted portions of our interaction. Thank you
Regards,
*** ***

Excellent serviceThe fence looks greatI will use Vista Fence for all of our owners fencing needs*** Property Manager

Revdex.com:
'We would need him to acknowledge by receiving the full refund for the removal of the fence including his portion and his neighbors portion, he will be responsible to supply the neighbor with their portion of the refund should the neighbor request any refund for the removal of the fence from us at any later timeAs we will defer the neighbor to Mr*** for any refunds, as well as supply the neighbor with the acknowledgment stating he will be responsible to pay neighbor directly'
this is acknowledged and agreed
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***

This letter is in response to a
complaint filed by Mr*** ***The initial contact that our office had
with Mr*** was on Friday, September 5, During the phone call he
stated that he was unhappy with the way that State Farm claims
department in
Oklahoma was handling his claimOur office let him know we would contact our
claims department and follow up with him the following week because our claims
department was already closed on Friday eveningThe team member was to follow
up as soon as our office had more information regarding the claim
Our office followed up with our
claims department on Monday September and claims had no further information
Claims told our office they were still trying to verify insurance for the other
driver involved in this incidentOn Friday, September 12, our office was again
on the phone with claims when Mr*** called inClaims did not have any
more information still, but the team member offered Mr*** to speak with me
when I returned to the office on September On September 16, I called Mr
*** and let him know I would follow up with him on Friday September This
phone call was the first contact I had with him about this situationMr
*** called on Wednesday September 24, at which time I apologized for not
calling him back on Friday. I told him I
would get back to him by noon Thursday after I spoke with claimsThat night,
we received an email from Mr*** requesting a deductible free claimWe
responded by informing Mr*** we would forward his request to our claims
departmentOn September in the morning, we received another email from Mr
***, requesting the premium refund estimate to cancel all of his policies
On Thursday September 25, we emailed over the estimated refund amounts to Mr
***He called on Friday September and requested to cancel all of his
policiesHis policies are no longer active with State Farm
My office’s role in this claim
process is to act as an intermediary between the client (Mr***) and State
Farm Claims Department. This includes
passing along information, documents, and updates on claims. We do not have control over how the claims
department investigates or determines claim decisions. I am not authorized to pay claims without the
claims department’s approval. The
determination of refunds will be handled by State Farm corporate offices. Our office tried to help Mr*** but our
claim department did not have any additional information to share with him. Due to these circumstances the situation was frustrating.
Our claims department handles all
of the subrogation and insurance verificationFor additional information,
please contact State Farm Claims Department.
If I can further assist in this matter please contact me
Sincerely, *** *** *** *** ***

Good morning,
We have resolved this issue directly with our customer on July 2, We recently spoke to him on Monday July and we were informed he would retract the complaintOverall, this issue has been resolved and we have thanked the customer for business
and appreciate the opportunity. Best Regards,
*** Vista Fence Co

Thank you for the acknowledgement, we will cut a check and send it out to you by weeks end.
***

July 12, I came to the Sewell Ford-Lincoln dealership located atParks Legado Road, Odessa, TX in good faith believing that I would drive home that day in a Ford Fusion S model This whole experience was not only a waste of time but I was lied too and disrespected as I will explain When I waked in the door, I asked to speak directly with *** *** a sales manager for the dealership 8n questionHe not only didn’t see me, but he never came to even introduce himself and sent a sales associate named *** instead and never acknowledged my presence To me that is a form of disrespect when someone I asked to see does not make any effort to introduce themselves to me the whole time I was there The second part where I was lied to is when I find out on the early morning of July 13, at approximately hrs I find a message on my email from Credit Karma that a hard inquiry was made on my credit history I TOLD *** I ONLY WANTED A CHECK OF MY CREDIT THROUGH

Is there any way that we could talk on phone and explain it better ***

This business has not been very transparentThey would tell you one thing over the phone and then take it back laterThe website and facebook page both speak of a waiver you must sign before you put down the depositI never signed any waiver and they took my deposit out of my account even after stating that they don't take the money out of the account unless there was any damages to their busesAfter I cancelled and asked for my deposit money back they told me that they take your deposit money as a cancellation feeThe woman never told me about a cancellation fee even though I had asked about oneIt is also not stated on their website or facebook page

We are currently in process of consensual agreement with the customer to resolve the issueWe've shipped the correct product and are awaiting the customers response to this rating I would suspect in a few days the customer will resubmit a revised rating and reviewThank you

Hello this is Rachel *** and I am the store manager at the Dairy Queen located at W38th street in Indianapolis, IndianaWe just received your letter in regards to the man named *** who complained against our businessI was actually present the night in question and it did not happen
the way he is statingHe did come through drive thru but we were not out of any blizzards except for Snickers because DQ has actually discontinued this particular itemHe received his order and it was turned upside down as it was passed to him, he then left the property completely and then returned minutes later to complain that his blizzard was runnyI told him that of course it would be runny after mins sitting in degree weather and that I would not replace it or refund it because our store policy is that unless we make a mistake on a product we do not issue refunds or product replacementsI explained to him that I was the one who made the blizzard and I know for a fact that it did not cross that window runny because I witnessed my cashier turn the blizzard upside down as she handed it to himAfter a few exchanges between myself and the man, he started cussing and refusing to leaveThis is after I told him that I would give him the store number and he could talk to the owners in the morningHe did not want to resolve it that way and preceded to dump the entire large blizzard on our front counter and refused to leave againThat is when my other manager called the police
I gave the police the owners name and the store number to give to the man but he did not even call that next morningI have already spoken to the owners about this and they refuse to honor his complaint because of the way he acted and the fact we had to call the police to remove him
Thank you for your time
Rachel ***
Dairy Queen Store Manager

We are in receipt of recent correspondence in regards to customer complaint ID ***
The incident occurred on 4/30/at approximately 8:pmThe complainant was waiting at aregister for service that had been closedHe asked for service and was directed to the line of the
openregisterThe customer left and called to speak with the manager on dutyOur manager declined thedemand for personal number of the store owners and tried to explain how they could be reachedduring daytime hoursAt that point the customer's anger escalated and continued cursing, yelling andcalling our manager explicit namesThe manager asked the customer to be quiet so he could talk withhimThis further enraged the customer who could then be no longer understood due to the level ofscreamingAt which point, our employee hung up.Upper management responded to a Facebook complaint from the customer that evening and followedup with a phone call the next morning at 9:amThe conversation was much calmer and the customeradmitted to being irate and continued to use profanity in explaining the incidentHis story was the sameas the one our employee reportedHe didn't deny screaming, cursing, and calling our staff explicitnamesIn fact, he admitted he didn't blame the manager for hanging up on himWhen he was finished talking, he received an apology for feeling ignored by our staff while he was in thestoreWe explained that many times this is a first time job for teenagers who have maybe never hadexperience dealing with public and we would use this to help train those involved how to makecustomers feel welcomedWe also explained that we are a family business who welcomes familiesWe do not allow cursing and inour store and do not demand our employees to be verbally abused by dissatisfied customersHIS actionscaused our employees to feel threatened and our manager would not receive any write ups for gettingoff the phoneThe conversation ended calmly and politely one both ends,
Feel free to contact us with further questions
*** ***
DQ Gahanna, co-owner

I am writing to inform that I have spoken to the guest who waged a complaint on Monday November 9thWe came to a solution that was satisfactory to both parties
Thank You, Taylor N***

We will give Mr. Chris a full refund minus the discount we gave him on the cake. Please have him contact us or stop in with his credit card so that we can refund him.