Dairy Queen

To Whom it May Concern: Please see attachment for response regarding complaint ID [redacted]. We have mailed a copy of our response via [redacted] also. Any questions please contact me. Thank you.

To Whom it May Concern:This is our response to the above complaint ID. We would like to dispute the complaint as...

we were not assigned on the schedule from [redacted] to pick up the member on August 20, 2015. We have a copy of the manifest received from the transportation company as proof. We received a copy of the member's letter of complaint via [redacted] and we did reply to member our dispute via email. We feel her complaint should be directed to the assigned transportation company [redacted].Regarding member's letter dated July 8, 2015, this complaint should be directed to [redacted] as our drivers do not bring any of their children along with them during any transportation. The allegations that the member is accusing us of doing are not substantiated. When the drivers are on the road they are wearing their blue-tooth devices when a call is received.  They are following the State of Hawaii law regarding use of hand-held devices while operating a vehicle.We suggest to call the transportation company to request for the manifest for August 20, 2015. We are unable to send a copy as it contains personal information of other members. Please contact [redacted] at [redacted].Please feel free to contact me for any questionsSincerely,Gloria T[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.   I look forward to hearing from the management.  However, if I do not, I'll re-open the original complaint again.

I was onsite the day of this issue with the wrong sandwich being given to the customer, we immediately made another sandwich. I called and invited the customer back out to the restaurant to review surveillance of the kitchen re making the sandwich , however the customer refused to meet with me.

I'm writing on behave of complaint #[redacted] in order to close this complaint. I, F[redacted], have contacted the customer directly and apologized for any inconvenience. I would like to note that after speaking with the customer, she wasn't able to give me the number that she states that she tried...

contacting us on. She also wasn't able to give me a name or description of the employee that helped her. I also went through our journal feed and found no sale for the amount that she claims is owed to her on that day. After speaking with her we have decided to send her a $10 gift card in order in close this report. If you have any other questions please don't hesitate to ask.Thanks

Manager Shane P[redacted] is very rude and unprofessional.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thanks Mr [redacted] 
Sconce I paid all of the separate shrub/ fence removal contract, I'm sure my neighbor would agree I would be entitled to the full $41
Regards,
[redacted]

Our Dairy Queen is independently owned and operated. The TV advertisement, .produced by Dai,y Queen corporate contained a disclaimer indicating the offer was valid at "Participating stores only". We chose not to...

participate in this promotion. Additionally, there was no point of purchase materials displayed at the location indicating we participated in this offer. We did participate in a similar promotion earlier in the spring. Regarding register tapes distributed by Price Chopper, the company who provides Price Chopper with these tapes, [redacted] ([redacted]), produced and distributed these coupons without my authorization. We are taking legal action against this company.

Good morning, 
Please take a moment to look through this complaint, as we have responded and spoke with someone at Revdex.com. Prior to sending out a refund we reached out to Revdex.com and advised them we still have yet receive an acknowledgement of the consumer to agree to the terms given. Once doing so we will issue the refund, should you have any questions please feel free to contact us directly. Please I urge you to review your record of response, and calls we have made to the Revdex.com in regards to this complaint. We would like to have this matter solved as quickly as possible. 
[redacted]

Dear [redacted]
Re: Attorney [redacted],
I apologize for the misunderstanding about sending the check. I was a waiting confirmation from Attorney [redacted] regarding my request that he be responsible to reimburse his neighbor, should the neighbor request his portion of the $41.00.
I will send a check for the $21.00 promised to Attorney [redacted] and the other monies, earmarked for his neighbor for a total of $41.00, to Attorney [redacted]. As mentioned in our previous communications, I will refer the neighbor to Attorney [redacted] should they want their portion. 
Regards,
[redacted]

I am writing you in reference to a letter I received from the
Revdex.com...

dated 6/10/14. It said that you had a discrepancy with
the prices of the Blizzards that you bought and did not receive any help from
the employee that your dealt with.
First of all I would like to apologize for
the mistake. We did have a glitch in the computer system that was charging an
extra 10 cents for the Blizzard flavor. That problem has been resolved and I
would like to thank you for bringing it to our attention even though the staff
did not rectify your complaint.
As a gesture of my appreciation for your patronage, I would like
to provide you with this certificate for:
FOUR (4) FREE SMALL
BLIZZARDS. Please print and show this email to the manager to receive your free Blizzards.
I hope that you understand that this was a
simple mistake that had to do with computer programming and was 
not an
intentional attempt to fleece extra money from our customers. I have owned and
operated this DQ for over 25 years now and I have a great respect for my
customers and our community. We would never attempt any scheme to take extra
money from our customers. Mistakes happen from time to time and sometimes we
don't realize them until a customer brings it to our attention.
In the future, if you ever have a problem at my DQ, please contact
my general manager at the store. Her name is [redacted] and she can be reached during
the weekdays at 812-234-[redacted]. If for any reason she can't help you, feel free
to email me. I hope this rectifies your complaint and we appreciate you
continued patronage.
Sincerely,
[redacted] owner

Revdex.com:
Please cancel my complaint.
We have worked out a solution with the company
Regards,
[redacted]

Review: Was told that when ordering a cake from Dairy Queen, you had to pay upfront. So I went to Dairy Queen on Sunday, Nov.8 1:30-2:00pm and placed order and paid 27.62 cash for a Oreo Blizzard Cake to be p/u on Tuesday, Nov.10. Girl ran up the order on cash register and handed me my change but failed to give me a receipt but she kept all paperwork that I had given her about the cake. Went to Tuesday to get cake and was told I did not pay for it. I told girl to call the girl that waited on me Sunday and that girl said she remembered me but said I would pay for cake when I picked it up. So the girl lied.Desired Settlement: I want my money back PLUS extra for doubting MY WORD. I know there are alot of fly by nites, but I'm not one of them.

Consumer

Response:

[redacted]

Review: My complaint has a pretty lengthy issue so I will cut to the main issue. Dairy Queen messed up our orders and called and asked for them to replace, the employee said yes so we asked if we could come in the same night. We went to the store about 10 mins later and 5 minutes before closing. My kids sat there for 40 mins and when they asked what was taking so long, the rude employee told her the blizzard machine was broken and they could choose a fudge bar out of the freezer. The employee let them sit there for 40 minutes before they had to ask whats going on. I wouldn't accept the fudge bars as they are $1.00 and no where near the price of 3 blizzards with extra candy. So I had my daughter take them back in and ask for something equivalent to the price we paid for our messed up orders. the employee said no. as my kids were walking out of the store, the employee called her a fat A**. and didn't think we heard. So once we got home I called the store and asked for a manager and the RUDE employee said there isn't a manager here. Okay, when will a manger be in, she said I don't know. this communication went on for 4 days, and for some strange reason EVERY TIME I called it was the same girl that we had the issue with Sat night. So, last phone call I made was Tuesday night and of course the same girl answers the phone and says is this [redacted], so I heard the same story about no manager being there. I called Corporate, and Wed. morning [redacted] calls me back. She said she is RARELY at the store because she works a 2nd job. She had a very rude tone of voice and I explained to her the ENTIRE situation and she said the girls that work there would never do that because they are nice, she pretty much called me a liar. After going back and forth with her, I did say that I see why her employees act the way they do because she is acting the same way. I ended the conversation by saying thank you and I will just wait for the owner to call me back. all the staff are VERY rude and UNPROFESSIONAL! Thank youDesired Settlement: I would like to have either my money back for 3 large blizzards with extra candy or a replacement and an apology from the employees to my child who has SERIOUS health problems and has caused her to gain a significant amount of weight!

Business

Response:

this is regarding id#[redacted]

Review: I purchased two chcolate sundays today, Feb 4 and the cholate was very runny in fact the clerk warned me ahead of time that it was so thats not the issue. She put them in a paper bag that was too small for them and it made it very difficult to get them out with out spilling them. As a result choclate spilled in the bag and leaked all over my clothes and the car seat. My husband went in to complain and ask for a refundbecause the chocolate was like water almost and the clerk refused a refund, she said it was because she did not like his attitude. I asked to speak to the manager and was told she wasnt in and she said that noone else ever complained because of the bag being too small. I reminded her that usually the chocolate was not this runny pouring some of it out to show her how runny it actually was. She started screaming profanities ay me using the f word among others. The car seat is ruined and so are my clothes.I tried to contact the manager by phone but to no avail. I feel that the manager needs to know how her employees are treating her customers.Desired Settlement: The price of two chocolate sundays and an apology from the employee responsible.

Review: I purchased two chcolate sundays today, Feb 4 and the cholate was very runny in fact the clerk warned me ahead of time that it was so thats not the issue. She put them in a paper bag that was too small for them and it made it very difficult to get them out with out spilling them. As a result choclate spilled in the bag and leaked all over my clothes and the car seat. My husband went in to complain and ask for a refundbecause the chocolate was like water almost and the clerk refused a refund, she said it was because she did not like his attitude. I asked to speak to the manager and was told she wasnt in and she said that noone else ever complained because of the bag being too small. I reminded her that usually the chocolate was not this runny pouring some of it out to show her how runny it actually was. She started screaming profanities ay me using the f word among others. The car seat is ruined and so are my clothes.I tried to contact the manager by phone but to no avail. I feel that the manager needs to know how her employees are treating her customers.Desired Settlement: The price of two chocolate sundays and an apology from the employee responsible.