Dale's Garbage Service, Inc.

the response did not address the original complaint which described a delivery in SeptemberOur delivery was scheduled for Superior laundry was your client and we scheduled with themThe delivery was not timely forcing us to pick up the equipment at our expenseI feel the response addressed another delivery

Hello, Per our terms and conditions, the customer is required to pay the invoice in fullIf the customer has requested to dispute the charges they need to submit the dispute for our invoice resolutin team to dispute with the carrier on their behalfIf the dispute is won, GlobalTranz will
refund you the amount that has been deemed from the carrier as dispute won, if the dispute is lost the charges stay. I have attached our terms and conditionsBy moving shipments with GlobalTranz, you have agreed to these terms and need to pay the invoices in fullAlso, if you did not dispute thesePlease review paragraph and of hte attached

Who is Tony F*? Again, per previous statements Global Tranz is "working" on the claimStill, Global Tranz can not provide the documents requested from the carrier

The TONU charge on this shipment is validThe shipment was not canceled in time therefore we we charged a TONU from the carrier *** Please see section of the attached terms and conditionsPlease let me know if any further documentation is needed to close this complaint. Thank
you,

We are sorry you are not satisfied with the information we providedUnfortunately, since both shipper and consignee signed that the weight of the shipment was 930lbs(attachments sent on previous response) we are unable to do anything further for youOur terms and conditions were also provided to you showing you are liable for all charges billed by the carrier to GlobalTranzBy not paying your invoice, we will have no choice but to proceed in sending to collectionsIf you would like to work out a payment plan, please reach out to our Account Analyst provided to you in our collections notice

I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *

*** *** is harassing our company at this pointHe called me and I have explained to him that the dispute with the carrier has been declinedHe has called my phone over times in an hour is also threatening us*** was provided a quote based off of the information he providedThe information provided was not correct causing additional chargesWe have disputed this with the carrier numerous times and escalated this to our national account rep with the carrier and the status remains as declined. At this point we just want to close this case and get *** to stop harassing us so we are going to absorb the charges on this and refund Ken's credit cardWe no long wish to due any further business with ***. Please consider this case to be closedIf you need anything further from us please let me know. Thank you, Amy V*** | Accounts Receivable Manager

As you can see on a picture that crate is destroyed and some parts are damaged

Good afternoon ***, We apologize for any inconvenience this may have caused you I have reviewed your account as well as additional backup and have decided to remove the balance on your account Your account balance is zero and you will be receiving an email confirmation
of this from our Collections Manager as well

I don't accept none of the information they provideAttached the letter I have got from manufacturer also Dot line obviously very wrong because on their scale pallets weights shows very similar weightspallet 739lbs and pallet 712lbs As I talked to the manufacturer in New jersey they said it is impossible because pallet has the heavier stuff and the other one is only lighter boxesThat is why we submit 1st pallet 840lbs and 2nd pallet 450lbs. Top of that we have exact pic showing that there is no overhanging from the pallets as Global Tranz or Dot line claimThis is unbelievable they can not just write whatever they like on the paperThey have provide some kind of proof other than just handwriting paper from the warehouseIf they are professional they suppose to take pics and inform to the customer right awayBecause this is not just couple hundred dollars difference this and 1/times more than the quote. They picked up the item bring the New Jersey warehouse and then bring to the los angeles and then fountain valleyDuring this time noone realized that these information was wrong!Only thing make sense for me they do this purposely. This business transactions was wrong and fail from the beginning they said working days but it took working days to deliverAnd when delivery truck comes to my place he didn't have pallet jack to carry so even though truck has lift gates we have to carry one by one insideAND you are charging lift gate fee. What you guys are do SCAMThat allNothing elseI am stupid I didn't search on internet enough about Global Tranz before I contact youThere are many people had problems with you guys. I will fight this at the court whatever necessary

I have written and verbal confirmation from the sales rep that I would be refunded it is not necessary to hold my money hostage while you wait for resolution from *** when the end result is a refund?This is a no-brainer, I did everything right, I played by your rules, the number one priority is take care of the customer, I am only requesting that you do what you said you were going to do now, instead of to months from nowThroughout this process I spoke to several other representatives from globaltrans, for most of them this was the first time hearing of a relinquish fee..Terms and conditions need to be updated, customers should be aware of the possibility of being accidentally charged a relinquish fee, they should also state that a customer may wait for to six months to get the refund that they should have never been charged in the first place please! Let’s end this we don’t need to go back-and-forth, just do the right thing and it’s over

Could you please send the written communication to *** for further review As I stated, the terms and conditions were agreed upon by you when you used Globaltranz BOL, it states this at the bottom of each BOL We certainly do not hold anyone's money hostage and I apologize if you do feel that way however this is the standard process The terms and conditions do in fact state that quoted amounts are not final prices and all loads moved are subject to accessorial charges If those charges are not agreed with you must contact your sales rep to dispute those charges which you did We are still awaiting on a response from this dispute Again, if you send the backup you have in writing to *** we will look into this further and attempt to resolve this quicker

We submitted a dispute with UPS for PRO ***/BOL *** for the additional re-weight/re-class charges through our courtesy dispute/claims process however the dispute was denied by UPSThe shipment was quoted with a weight of shipping under class however the freight was inspected and
was re-weighed to pounds and re-classed to Due to the re-weight and re-class the original quote of $is no longer valid and the additional charges of $are owedI have attached the re-weight and re-class certificate provided by UPS. Thank you,

The original quote provided was based off of a shipping classification of The carrier re-classed this shipment at a class causing the shipment cost to increaseWe can dispute these charges on the customers behalf however we will need a packing list and a specification sheet to provide to
the carrier in order to dispute the reclassification chargesDisputes can be submitted directly though the sale rep who handles this accountIf the customer can provide me with the requested documents I can attempt a dispute for the additional chargesPlease note that we have limited time to submit these with the carrier and may be denied due to the age of the shipment. Thank you,

Please provide the invoice numbers of the invoices in question so I can further researchWhen you are being billed more by GlobalTranz, that is because we in turn were billed more by the carrierThis could be because the class you booked or the weight, etc booked was not what the carrier received on the shipmentThis causes them to bill us more in turn we have to bill you more which is why our policy and procedures state you must pay the invoice in full as we do to and we will dispute those charges for you with the carrierWe do not have any control over what the carriers bill in access to what you were quoted if the product delivered, etc was not what was input to receive the quoteWithout knowing which invoices are you specifically talking about, I am unable to provide specifics to help in this matterPlease provide those invoice numbers(s) and I can provide those details to you

Per the Globaltranz terms and conditions section Globaltranz is not responsible for any loss, damage or, nondelivery However if you would like the assistance in filing a claim with the carrier our claims department will be more than happy to assist with that They can be contacted
at [email protected]

Globaltranz deserves a lower rating than the Revdex.com has given them based on their failures to take action that could have resolved this problem long ago: Globatranz falsified the invoice date for this delivery that we received on March 24th, 2016. We receive all Globaltranz invoices by email. The first invoice we received for this move was dated 3/24/16, but it was first received on 8/12/16. The 8/date is consistent with the due date of 8/27/16, which the invoice shows. It apparently took Globaltranz months to figure out who they should bill for this move because we told an entirely different company to make this pick up, and never told Globaltranz to pick up this shipmentAfter months and many other deliveries, it took me a few weeks to verify that the broker we told to make this pick up, actually did not do so. I first notified Globaltranz of the significant error in weight (lbsrather than the lbs we received) on 9/15/2016. Detailed evidence of the actual weight received is still available. Globaltranz is now legalistically denying any obligation to resolve this because we exceeded their dispute filing deadine by days, even though the trucker they used for this move told me two weeks ago that they could discuss this further with Globaltranz if Globaltranz contacted them, but they could not discuss it with a third party like meShouldn’t Globaltranz be given a lower Revdex.com rating when they legalistically refuse to even attempt to assist a customer is resolving a complaint after repeated attempts to secure their assistance with it? Is that good customer service?

Can you please supply further details on this complaint such as the name of the tucking company and/or the BOL number in questionOnce I have this information I can further look into the above complaint. Thank you, *** ***

In response to request from Globaltranz --Attached is first photo which shows delivery quote for garage delivery of $355. We paid this. Out complaint is this was to be
garage delivery and it was only delivered to edge of driveway. *** *** was Globaltranz sales exec. She knows this was not delivered as was billed. She filed a complain with the freight company or at least she said she did.The second attachment is for the $in dispute. Account number id ***. There is no PO number. Thank you. *** ***

We will proceed with adjusting this $balance off the customers account