Dale's Garbage Service, Inc.

Hello, I am unable to find the shipment you are referencingPlease provide the invoice number you paid the shipping charges on so I can review and provide details

Additional information has been requested from our Claims department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have several emails from *** at GlobalTranz in the accounting department to disregard these chargesI clearly understand GlobalTranz create BOL'S on our behalf, but that does not warrant them to generate the BOL incorrectlyThe order was placed to ship glass, but Eric that work at GlobalTranz entered the wrong information on the BOL which caused the original issueWe paid what we were told to pay and to disregard the additional chargers......why are we having an issue with this?
Regards,
*** ***

I have reviewed the delivery details further and upon review found that the delivery was signed for without notating any damage on the delivery Unfortunately because of this there is nothing further we can do to assist to find resolution, there is no proof the damage took place while on the truck because it wasn’t noted when signing the proof of delivery If you would like you can reach out to the carrier directly to file a claim with them We do apologize but there is nothing further since the proof of delivery does not notate any damage when it was signed for

Dear Mr***, The additional $is a Relinquish fee, you did not receive any notification because you are a cash terms customer Per the Globaltranz terms and conditions all invoices are due in full even in the event of a dispute, if that dispute is won you will be issued a
refund at that time Please be advised that disputes may take longer than days in some cases I have attached a copy of the terms and conditions for your reference

Hello, would it be possible to have the customer provide the invoice or BOL number in which their complaint is referring?