Dale's Garbage Service, Inc.

We have sent in the documents showing the amounts that were Invoiced were not the amounts that were quoted We were using the Globaltranz online system to generate the quotes which they have access to and the ability to verify the correct amounts at any time Demanding that we pay higher amounts that what was quoted and then go through a process to try to get refunded is not acceptable I have paid the Invoices for the amounts that were quoted and I have sent documation (that they already have access to) proving the shipments were exactly as we has quoted them I understand now why I was told by our Account Representative that most of their customers will just pay the additional amounts because they make it very difficult and time consuming to prove their Invoices are incorrect Unfortunately in this situation the person paying the Invoices is also the business owner and will not pay additional amounts just because they make the process very difficult

I have investigated this matter with my claims department Since we are the broker, we are no not liable for the damage claim although we did assist the customer with the claim against the carrier and subsequently with the carrier's insurance company We recently closed the claim on our
books as the customer indicated that they would work with the carrier's insurance company directly.We do apologize if there was any lack of communication on our behalf.We would be happy to assist with the claim against the carrier again if the customer would like to re-open the claim with us I would personally see that the matter gets expedited should the customer choose this path.*** ***Controller***

We are a freight broker and connect shippers with the carriers to handle their shipping needsThe shipper provided the carrier with an extra pallet that was requested to be returned to the shipper after pick upDue to this error by the shipper the carrier has assessed return shipping charges GlobalTranz is not at fault for the additional shipping charges assessed by the carrierPlease refer to section or the terms and conditions

Unfortunately, we are unable to fight any of these charges with the carrier at this point. The dispute was already made and lost. We are unable to validate any further dispute on any of the additional charges due to the actual happenings of the load. As stated previously, our terms and conditions were agreed to and all loads are subject to accessorial costs by the carrier

I would be more than happy to assist in resolving this claim however I need more detailed information to help resolveThere is a large discrepancy in the amount the customer is claiming vscharges I show on the accountThe customer can call me at ###-###-#### to provide more information to help resolve the issueI can not honor a $1,refund based off of the information belowI will need specifics such as the BOL number and what exactly is being disputed. Thank you, ***

Attached is a copy of the invoice showing a zero balance. Thank you,

Per our terms and conditions, the customer is liable for all charges billed by the carrierPlease refer to paragraph: Determination of Charges. Our terms and conditions can be found on our website: https://www.globaltranz.com/terms-conditions/ The carrier provided a signed BOL
the shipper signed with weight at lbs as well as a POD signed by the consignee showing the weight was lbsAny disputes need to be made within days of the invoice date in order for us to dispute with the carrier by Globaltranz also listed in our terms and conditions(Signed POD and BOL attached)Based on this information, the invoice provided to you by GlobalTranz is due in full to prevent your account from going to 3rd party collections

The freight classification is governed by an independent party known as the National Motor Freight Traffic Association This entity assigns NMFC numbers (National Motor Freight Classification Numbers) to all variety of items and item categories These NMFC numbers can be obtained and
viewed at www.nmfta.org. This freight was classed per NMFC 156600-This specific classification is classed based off freight density, with 156600-being assigned a class of This freight consisted of pallets with the following specifications (per the original rate)Pallet: x x weighing lbs with a density of and Pallet: x x weighing lbswith a density of 3.00. Per the NMFTA each pallet should be classed as its own entityPer the specifications of the initial rating, the two pallets should be classed as and respectively Unfortunately, this was classed incorrectly, both pallets were classed at "125" to obtain their original rating Please note, the higher the class, the more costly the freight is to move In classing both pallets at 125, instead of and (per their stated known dimensions), they received an artificially low rate. The carrier Dot-Line Transportation observed this classing error and inspected the freight so that they could class and rate it appropriatelyUpon inspection, Dot-Line Transportation identified this fright as both weighing lbs more than the customers stated weight and being classed incorrectly per the measured freights density in accordance with Dot-Lines rules tariffDue to this, Dot-Line could not honor the original rating, as the freight specifications were different. I have attached the inspection photos as well as the certified inspection ticket from Dot-Line. Per the agent and customers request Globaltranz attempted to dispute the re-weigh and re-classification, however unfortunately it was a losing battle per the reasons listed above/attached

We provided the picture and the scale ticket provided by the carrierDispute the proof the carrier provided, we still disputed per your request and lost based off of the proof the carrier providedThere is nothing more GlobalTranz can assist with, the reclass was charged based off of the carriers guidelines and proof they have providedPer our terms and conditions, all additional charges billed by the carrier are the customers responsibility to payIf GlobalTranz disputes and wins, we reimburse for those charges, however, this charge has been lost.The picture and ticket have been re-attached.Below is paragraph from our terms and conditions:Determination of ChargesThe Customer shall be liable for all charges payable on account of such Customer’s shipmentSuch charges may include transportation, fuel and other applicable accessorial charges, any charges made by the carrier(s) after the shipment, and all duties, customs assessments, governmental penalties, fines and taxesGlobalTranz reserves the right to amend or adjust charges and to re-invoice the Customer in the following events: (i) if the original quoted amount was based upon incorrect information provided by the Customer; or (ii) if additional services by the carrier were required; or (iii) if the Customer authorized the carrier to perform the pick up, transportation and delivery functions other than contemplated by the BOLAny dispute by customer of any invoice issued by GlobalTranz shall be made in writing, specifically indicating the nature of the dispute and made within days from the date of the invoiceIn the event GlobalTranz does not receive timely written notice of the dispute, the charges will be conclusively presumed to be valid

The response sent is in reference to the BOL number provided in the complaint (***)If this is not the shipment in question please supply the BOL number so this can be looked into and resolved. Thank you,

This balance on this invoice has been credited off the customers accountThey no longer owe this balance. Thank you,

As of 6/25/invoice was credited off the customers account

There was a re-class and re-weight on invoice in the amount of $We have disputed this transaction with the carrier through our courtesy claims/dispute process and have been notified that the dispute was deniedHowever on 10/6/we processed a customer satisfaction credit to this
invoice for the amount of the reclass and re-weight totaling $leaving a remaining balance of $for the freight service providedJet Boat paid the remaining balance of $on 10/13/I believe that this matter has been resolveIf for any reason it has not been fully resolved please reach out to me. Thank you, Amy V***

1) Global Tranz was the one who charged thousands of dollars in overages for shipping reclassesThey are the ones who are responsible for making adjustments to our account The shipping companies never charged us directly They could not make corrections to an invoice that was for Global Tranz Every other shipping broker we have ever dealt with has the means to dispute reclass charges. 2) In the authorization that Global Tranz provided, it states that it will be terminated with a notice by phone or email I am attaching the last email that was sent in May notifying Global Tranz that they are not authorized to charge the account This was in addition to several phone conversations advising them that they are no longer authorized to charge the account They have no authorization and cannot simply charge our account whenever they feel like it

This has been escalated to our IR manager for further review

This is a rip off on your partWe receive freight deliveries on weekly basis with no mention to any additional feesActually we have used your company on previous shipments and there was no extra chargesWhy are we being charged for a lliftgate when the freight company failed to provide one on pickup? The extra charges are not valid and will not be paidWe only agree to pay for what we have been quotedAdjust invoice or we will take this to the next levelYour practices are illegal

I *** *** owes GlobalTranz for unpaid balances totaling $2,for services providedAt no time did GlobalTranz fraudulently charge * *** *** provided GlobalTranz with the attached open check draft authorization form to process payment for all services renderedPer section of
the attached terms and conditions * *** is responsible to pay the balance dueGlobalTranz is a broker * *** can not refuse to payGlobalTranz because of a dispute against the trucking companyIf we were not able to resolve the dispute with the carrier through our courtesy claims process the customer must reach out to the trucking company to file a dispute* *** is legally obligated to pay the entire balance owed for the brokerage services providedThe balance owed has been turned over to third party collections and must be resolved directly the the collection agency

This was declined because it was concealed (no damage notations were made on delivery receipt upon delivery AND they weren't reported to the motor carrier directly in writing within business daysThere are pictures (attached), but no way to prove the carrier caused those damagesWE have no re-course to proceed with fighting the claim any further

We do apologize for the inconvenience, we have investigated the issue and have responded via email with the details The outstanding balances you are disputing have been removed from your account If you have any further questions regarding this issue you may respond directly to us
through the email thread we relayed this information to you in Again we do apologize

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
See email chain below, as well there is a claim of $owed that too is unpaid bring the total owed to us at over 2K
Regards,
*** ***
Oh
boythis smells like its going to get worseAre you saying that some of
these we were never billed for and we charged his card? His contention is that
the inside delivery's were never made and he wants his money back for that
On
Wed, Jan 21, at 4:PM, *** ***
wrote:
***
Can
you take point on this while *** is out?
The
carrier is not billing GTz on a few of these shipments, review the BOL and see
if they should be billing us.
**,
Please
confirm if we are not currently being billed by RRTS *** can accept the freight
charges from the carrier.
Thank you,
*** *** | Manager of Invoice
Resolution
O: ***
*** ** *** *** *** *** *** ***
Phoenix, AZ
On
Wed, Jan 21, at 1:PM, *** ***
wrote:
---------- Forwarded message ----------
From: *** ***
Date: Thu, Jan 15, at 10:AM
Subject: Overcharges for services not performed
To: IR *** ,
*** *** ,
*** ***
***,
Can
you please investigate the following BOL's and Carriers regarding the lack of
performance of Inside deliveries
The
client maintains that they have paid for Inside deliveries that were not
performed and desires a credit on the following BOL's
***
***
***
***
***
Best
Regards,