[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Kathy B[redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to...
address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Dani G. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we thoroughly reviewed our customer’s account. ...
Our customer is currently subscribe to our Preferred level of internet which carries a regular rate of $73.99. Our records confirm that when our customer originally signed up for internet service, at a former address, he was put on a 12 month promotion discounting his service. This discount transferred with him when he relocated to his current address. We recently had a rate change that went into effect on January 7, 2016. This rate change is printed in the ‘News from Cox’ section of his statement. Because our client recently transferred his service, and the transfer date was after our rate change, the information can be found on his January statement from his former address. To remain in good faith with our customer we have issued a 12 month promotion for $10 off his current level of internet service. This has been added and is in effect as of 4/20/16, any prorated credits will print on his May 2016 statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
This has been the response from COX for two years. They have done nothing to resolve the situation. It doesn't take two years to resolve a connectivity problem on a network. This is a stall tactic on the part of Cox Communications. They do not want to pay for infrastructure. Feel free at any time to contact me as I have some expertise on network management and design.
Revdex.com Case # [redacted] While we are sorry to hear of our customer’s current situation, we want to assure them that Cox Communications is not conspiring to disrupt or prevent their abilities to communicate using our Webmail services. Please know that we have been working hard to address and resolve any issues our customers have experienced using our e-mail services. Since there can be a number of factors causing issues such as delayed e-mail messages, we strongly recommend customers experiencing issues to speak with our Tier 2 Technical Support Department. Regarding saved sent e-mail messages; by default the option to “save a copy” of a sent e-mail message in Cox Webmail is unchecked. Cox customers who want to keep a copy of their sent messages are required to check this option before the message is sent. Alternatively Cox customers can update their e-mail settings online to have this option always checked. Unfortunately any e-mail message that has already been sent prior to this option being selected may not be available in the “Sent Folder”. While we are happy to hear the issue was resolved, we apologize for any incorrect information previously provided to you. In regards to return receipts; please know not all email applications or services support read receipts, and users can generally disable the functionality if they so wish. While our Cox Webmail service does include this feature, unfortunately there is no guarantee you will receive a return receipt. Lastly, our temporary passwords are randomly generated and are not specific to any account and/or personal information of our customers. We sincerely regret to hear that one of these passwords provided to you contained any form of language deemed inappropriate. Please know that Cox Communications does not take these matters lightly and that this incident will be investigated and addressed internally. While we understand our customer wishes to only communicate with us through the Revdex.com, we strongly encourage them to call and speak with our Tier 2 Technical Support Department as this would be the most effective form of communication to address their concerns and provide a successful resolution. Thank you for your time and consideration. [redacted]
Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com complaint #[redacted] We were sorry to hear that our customer has experienced internet service issues. Due to the concerns that the subscriber brought to your office, we attempted to contact our customer on two different occasions, to no avail. We welcome feedback from all customers, but...
due to privacy rulings in place we urge the account holder to contact us directly to better assist them. We hope this information has been helpful to your office. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
July 7, 2016 Revdex.com complaint # 11544430—[redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill. Due to the concerns that the client brought to your attention, we contacted her directly to discuss the...
details. At this moment we have resolved the customers billing concern in a satisfactory manner. The client has our contact information should he wish to contact us directly. As always, we thank the Revdex.com for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona Tell us why here...
We apologize that our customer felt the necessity to write to the [redacted] regarding her internet service issues. We involved our technicians to address her concerns. We also contacted her by telephone to verify the issue is resolved and address any additional concerns...
she may have for a successful resolution.Thank you for your time and consideration.Sincerely, [redacted]/Office of the General Manager / Cox Communications Executive Offices /[redacted]
June 8, 2016—Revdex.com rebuttal [redacted]--# [redacted] This reply is being sent to your office in regards to the rebuttal that the client filed regarding her billing dispute. As we confirmed in our first response, the billing was adjusted as the customer requested. The client states in her rebuttal to your office that she is now experiencing Internet speed issues. She also states that she would like someone from our Corporate Office to call her to address these service concerns. Our Corporate Office personnel do not have the training to troubleshoot and diagnose data connectivity and speed issues with our Arizona customers. Our Technical Support Team is available 24 hours a day, seven days a week, and 365 days of the year for our customer’s convenience. This group can check signals, review equipment, and verify modem levels on the phone with our clients. This team can also diagnose and provide advice to our clients, as well as schedule a service call to the customer’s home. If a service call is needed, our Field Technicians work seven days a week, 365 days of the year, and we offer convenient two hour time frames. We can be reached locally at ###-###-####, or toll free at ###-###-####. Review of the customer’s account does not indicate that she has reported any service issues to us, and we have no service records on file for internet issues. We ask that the customer utilize the resources that we provide and allow us to assist her in the manner to which our agents have been trained. We hope this information has been helpful to your office. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
We were sorry to hear of the service issues that a valued customer brought to the attention of your office. We always appreciate the opportunity to assist a subscriber. The customer also filed the same complaint...
with our Corporate Office.
Because the customer states that they have had a long term data speed and connectivity issue, we reviewed the service call history and contacted our Field Leadership Team for review and assistance with the problems at hand. We will contact the customer directly to ensure we are able to meet with them at a time that works best for them. Our office will also stay in contact with our Field Team through final resolution of the problem.
We are sorry again to hear that the customer is not receiving the type of service that they expect and deserve. We appreciate the information that the [redacted] has given us regarding our customer. Thank you.
We were sorry to hear of the confusion that the customer experienced with his Cox billing. Due to the specific billing questions that the customer brought up in his complaint to your office, we contacted him directly. While we did not speak to the client directly, we left him a detailed...
message and confirmed his corrected billing amount owed. We also asked the customer to call us directly with further questions on the bill. Thank you for the opportunity to assist the subscriber. [redacted]/Cox Communications Executive Offices / Arizona
We have reached out to the customer in order to educate him that we did not bill the customer for services prior to when the customer’s account became active on October 8th. The customer was educated that his 30 day billing cycle for his statement was for charges from October 8th through to...
November 7th and that our bills are printed and mailed to the customer in advance with a due date five days before the end of the current billing cycle. The customer did not find this to be agreeable to him. We are sorry to hear this but will not be changing our billing system. Thank you, [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Arizona
We would like to thank the customer for taking the time to file her concerns regarding the fee she was recently billed for our Cox Tech Solutions service. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations....
Upon receipt of this complaint we were able to confirm that our customer was billed a fee of $99.99 plus tax for technical assistance provided by our Cox Tech Solutions team on 5/09/16. However, we do see that after speaking to our Customer Care Center on 6/28/16, an adjustment was applied to the account to offset the $99.99 charge that was billed. This adjustment will appear on our customer’s next monthly billing statement. We will also work to ensure our customer’s feedback regarding the experience with our Cox Tech Solutions Department is addressed with the appropriate leadership. We genuinely apologize for any frustration this fee may have caused and we truly hope this adjustment resolves the matter at hand for our customer. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications
Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our...
goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
This is the same bull they always provide. There should not be any data caps to our internet. We pay enough as it is for internet service. Not everyone likes the programming for cox tv so a lot of people do stream from [redacted]. So how many people do you really feel will stay under the limit you have placed?
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their home security thermostats. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns. Our customer has...
already been in contact with our Damage Claims department in regards to their complaint. Nonetheless, our office scheduled to have a technician come to their home to address the equipment issues they were having. Because of the problems our customer was having with the thermostats, they requested to have the units replaced back to a regular unit. Due to the issues they were having, our field leaders coordinated to have an AC company come to their home to replace the thermostats. Because our customer filed a Damage Claim for the issues they were having with the thermostats, they will need to continue to work with the assigned adjuster for any further issues that may need to be addressed relating to this claim. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to assist our customer. It is never our intention to cause any frustration for any of our clients. We have corresponded directly with our customer and he has confirmed that his pricing issues have been resolved. We have also...
addressed the concerns with his overall experience and the information has been forwarded to the appropriate leadership for further review. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his rebate. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. While the party who submitted the complaint was not listed...
on the account as an authorized user, we were able to speak to them on 4/6/16 and we were advised that the issue at hand regarding this rebate had been addressed. Although we are unable to discuss any account specifics with anyone other than the account holder, we would also like to assure our customer that we have taken the appropriate steps with our Marketing Department to ensure this issue is resolved as well. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I do not accept this response because my services were never off. If they would have been off on my end I would have no problem with it. But I don't believe it's fair to charge me a fee to reconnect something that was NOT off. I was using my internet right up to before my call to them to make the payment. The lady on the phone at that time I made the payment knew they weren't off because I told her and she was surprised. If they were off I would have no problem paying to reconnect, but they were not off! Thank you so much for your time and any help you can give me. **
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Kathy B[redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to...
address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Dani G. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we thoroughly reviewed our customer’s account. ...
Our customer is currently subscribe to our Preferred level of internet which carries a regular rate of $73.99. Our records confirm that when our customer originally signed up for internet service, at a former address, he was put on a 12 month promotion discounting his service. This discount transferred with him when he relocated to his current address. We recently had a rate change that went into effect on January 7, 2016. This rate change is printed in the ‘News from Cox’ section of his statement. Because our client recently transferred his service, and the transfer date was after our rate change, the information can be found on his January statement from his former address. To remain in good faith with our customer we have issued a 12 month promotion for $10 off his current level of internet service. This has been added and is in effect as of 4/20/16, any prorated credits will print on his May 2016 statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
This has been the response from COX for two years. They have done nothing to resolve the situation. It doesn't take two years to resolve a connectivity problem on a network. This is a stall tactic on the part of Cox Communications. They do not want to pay for infrastructure. Feel free at any time to contact me as I have some expertise on network management and design.
Revdex.com Case # [redacted] While we are sorry to hear of our customer’s current situation, we want to assure them that Cox Communications is not conspiring to disrupt or prevent their abilities to communicate using our Webmail services. Please know that we have been working hard to address and resolve any issues our customers have experienced using our e-mail services. Since there can be a number of factors causing issues such as delayed e-mail messages, we strongly recommend customers experiencing issues to speak with our Tier 2 Technical Support Department. Regarding saved sent e-mail messages; by default the option to “save a copy” of a sent e-mail message in Cox Webmail is unchecked. Cox customers who want to keep a copy of their sent messages are required to check this option before the message is sent. Alternatively Cox customers can update their e-mail settings online to have this option always checked. Unfortunately any e-mail message that has already been sent prior to this option being selected may not be available in the “Sent Folder”. While we are happy to hear the issue was resolved, we apologize for any incorrect information previously provided to you. In regards to return receipts; please know not all email applications or services support read receipts, and users can generally disable the functionality if they so wish. While our Cox Webmail service does include this feature, unfortunately there is no guarantee you will receive a return receipt. Lastly, our temporary passwords are randomly generated and are not specific to any account and/or personal information of our customers. We sincerely regret to hear that one of these passwords provided to you contained any form of language deemed inappropriate. Please know that Cox Communications does not take these matters lightly and that this incident will be investigated and addressed internally. While we understand our customer wishes to only communicate with us through the Revdex.com, we strongly encourage them to call and speak with our Tier 2 Technical Support Department as this would be the most effective form of communication to address their concerns and provide a successful resolution. Thank you for your time and consideration. [redacted]
Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com complaint #[redacted] We were sorry to hear that our customer has experienced internet service issues. Due to the concerns that the subscriber brought to your office, we attempted to contact our customer on two different occasions, to no avail. We welcome feedback from all customers, but...
due to privacy rulings in place we urge the account holder to contact us directly to better assist them. We hope this information has been helpful to your office. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
July 7, 2016 Revdex.com complaint # 11544430—[redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill. Due to the concerns that the client brought to your attention, we contacted her directly to discuss the...
details. At this moment we have resolved the customers billing concern in a satisfactory manner. The client has our contact information should he wish to contact us directly. As always, we thank the Revdex.com for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona Tell us why here...
We apologize that our customer felt the necessity to write to the [redacted] regarding her internet service issues. We involved our technicians to address her concerns. We also contacted her by telephone to verify the issue is resolved and address any additional concerns...
she may have for a successful resolution.Thank you for your time and consideration.Sincerely, [redacted]/Office of the General Manager / Cox Communications Executive Offices /[redacted]
June 8, 2016—Revdex.com rebuttal [redacted]--# [redacted] This reply is being sent to your office in regards to the rebuttal that the client filed regarding her billing dispute. As we confirmed in our first response, the billing was adjusted as the customer requested. The client states in her rebuttal to your office that she is now experiencing Internet speed issues. She also states that she would like someone from our Corporate Office to call her to address these service concerns. Our Corporate Office personnel do not have the training to troubleshoot and diagnose data connectivity and speed issues with our Arizona customers. Our Technical Support Team is available 24 hours a day, seven days a week, and 365 days of the year for our customer’s convenience. This group can check signals, review equipment, and verify modem levels on the phone with our clients. This team can also diagnose and provide advice to our clients, as well as schedule a service call to the customer’s home. If a service call is needed, our Field Technicians work seven days a week, 365 days of the year, and we offer convenient two hour time frames. We can be reached locally at ###-###-####, or toll free at ###-###-####. Review of the customer’s account does not indicate that she has reported any service issues to us, and we have no service records on file for internet issues. We ask that the customer utilize the resources that we provide and allow us to assist her in the manner to which our agents have been trained. We hope this information has been helpful to your office. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
December 4, 2014
[redacted] complaint ID#: [redacted]
We were sorry to hear of the service issues that a valued customer brought to the attention of your office. We always appreciate the opportunity to assist a subscriber. The customer also filed the same complaint...
with our Corporate Office.
Because the customer states that they have had a long term data speed and connectivity issue, we reviewed the service call history and contacted our Field Leadership Team for review and assistance with the problems at hand. We will contact the customer directly to ensure we are able to meet with them at a time that works best for them. Our office will also stay in contact with our Field Team through final resolution of the problem.
We are sorry again to hear that the customer is not receiving the type of service that they expect and deserve. We appreciate the information that the [redacted] has given us regarding our customer. Thank you.
[redacted]/Cox Communications Executive Offices/ Arizona
We were sorry to hear of the confusion that the customer experienced with his Cox billing. Due to the specific billing questions that the customer brought up in his complaint to your office, we contacted him directly. While we did not speak to the client directly, we left him a detailed...
message and confirmed his corrected billing amount owed. We also asked the customer to call us directly with further questions on the bill. Thank you for the opportunity to assist the subscriber. [redacted]/Cox Communications Executive Offices / Arizona
We have reached out to the customer in order to educate him that we did not bill the customer for services prior to when the customer’s account became active on October 8th. The customer was educated that his 30 day billing cycle for his statement was for charges from October 8th through to...
November 7th and that our bills are printed and mailed to the customer in advance with a due date five days before the end of the current billing cycle. The customer did not find this to be agreeable to him. We are sorry to hear this but will not be changing our billing system. Thank you, [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Arizona
We would like to thank the customer for taking the time to file her concerns regarding the fee she was recently billed for our Cox Tech Solutions service. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations....
Upon receipt of this complaint we were able to confirm that our customer was billed a fee of $99.99 plus tax for technical assistance provided by our Cox Tech Solutions team on 5/09/16. However, we do see that after speaking to our Customer Care Center on 6/28/16, an adjustment was applied to the account to offset the $99.99 charge that was billed. This adjustment will appear on our customer’s next monthly billing statement. We will also work to ensure our customer’s feedback regarding the experience with our Cox Tech Solutions Department is addressed with the appropriate leadership. We genuinely apologize for any frustration this fee may have caused and we truly hope this adjustment resolves the matter at hand for our customer. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications
Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our...
goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
This is the same bull they always provide. There should not be any data caps to our internet. We pay enough as it is for internet service. Not everyone likes the programming for cox tv so a lot of people do stream from [redacted]. So how many people do you really feel will stay under the limit you have placed?
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their home security thermostats. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns. Our customer has...
already been in contact with our Damage Claims department in regards to their complaint. Nonetheless, our office scheduled to have a technician come to their home to address the equipment issues they were having. Because of the problems our customer was having with the thermostats, they requested to have the units replaced back to a regular unit. Due to the issues they were having, our field leaders coordinated to have an AC company come to their home to replace the thermostats. Because our customer filed a Damage Claim for the issues they were having with the thermostats, they will need to continue to work with the assigned adjuster for any further issues that may need to be addressed relating to this claim. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to assist our customer. It is never our intention to cause any frustration for any of our clients. We have corresponded directly with our customer and he has confirmed that his pricing issues have been resolved. We have also...
addressed the concerns with his overall experience and the information has been forwarded to the appropriate leadership for further review. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his rebate. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. While the party who submitted the complaint was not listed...
on the account as an authorized user, we were able to speak to them on 4/6/16 and we were advised that the issue at hand regarding this rebate had been addressed. Although we are unable to discuss any account specifics with anyone other than the account holder, we would also like to assure our customer that we have taken the appropriate steps with our Marketing Department to ensure this issue is resolved as well. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I do not accept this response because my services were never off. If they would have been off on my end I would have no problem with it. But I don't believe it's fair to charge me a fee to reconnect something that was NOT off. I was using my internet right up to before my call to them to make the payment. The lady on the phone at that time I made the payment knew they weren't off because I told her and she was surprised. If they were off I would have no problem paying to reconnect, but they were not off! Thank you so much for your time and any help you can give me. **