Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. As a customer oriented business we certainly understand that the end of a promotional discount can be a frustrating experience for any customer. While we recognize that the rate...
our customer previously had was very favorable, we must be transparent in stating that we cannot extend a promotional rate once it has expired. While we are willing to discuss what options may be available to our customer, we cannot provide them with the same rate moving forward now that their discount has ended. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Sindy A[redacted]
We have worked directly with this customer on her complaint. While we are sorry the customer is not happy with the answer that we provided we do not have support for the credit she is requesting. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We were sorry to hear of the confusion that the customer experienced regarding the breakdown of their billing and billing cycle. It is never our intention to cause frustration to any of our clients. We were able to reach Ms. [redacted] and discuss her concerns in depth regarding her balance and...
her billing cycle dates. This cleared up any confusion she had. The customer is happy.. Once again, we would like to apologize for the frustration that the customer has experienced. For future questions or concerns, she can always contact our Customer Care Center at 623-594-1000. Thank You. TiaExecutive Resolutions/ Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
I was contacted by a representative from COX. I was given the same answers I was previous. There is nothing they will do about the ad. They stated after filling out address and being an existing customer this promotion was not available in my area. They said as an existing customer I don't qualify, because I have the wrong service to get the ad pricing. Still no disclaimer stating that in the ad. My issue was the ad didn't have a disclaimer for the cheaper price. COX said it isn't available in my area so it doesn't matter. I was required to drop my service to the lowest level of internet to keep my price close to where it had been, or sign a two year contract for a still more expensive price. I was advised this was all they were willing to do.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Please withdraw my complaint.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their account billing and recent technician visit. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any...
frustrations.Regarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues on 8/24/15, 8/25/15, and 8/27/15 but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Although we were unable to speak with our customer directly, it is our genuine desire to reach a resolution in this situation. With this in mind, we have waived the charge of $60.00 being disputed by our customer. Additionally, we would like to apologize for any frustration this situation has caused. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Brent W[redacted]
February 21, 2017—Revdex.com complaint# [redacted] We were sorry to hear of the confusion and misunderstanding that occurred on the customer’s billing. Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss. We confirmed that the...
credits were applied to his account for late and reactivation fees, and advised him that his current monthly rate is $39.99. The customer was pleased that his rate has been restored to the correct amount that he was quoted, and was satisfied with the credits that we applied. As always, we appreciate the opportunity to assist a valued customer! Thank you for bringing this matter to our attention. Catherine /Cox Communications Executive Offices/ Arizona
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Your response is full of half truths and is deceptive in nature. We did speak about the multiple times people have been here for repairs and yes my very pregnant wife does not want you back in here without a plan to just keep pulling wires senselessly through our bedroom (where the main junction of wires is located). Although I do not want you in my bedroom again, I realize that we are going to have to have you in there at some point. I have never said you cannot come into my backyard. The big black wire your company failed to properly bury is hanging in plain sight, so you should have no problem finding it. My complaint, which also included financial compensation for the months of bad service, has also gone unanswered to this point. I have taken the time to email you recent video and pictures as proof and backup. You have sent multiples of technicians out here and have failed to correct the problem. You have wasted my time, money and patience, which, after dealing with this for too long, deserves compensation. Further, you left me a message at 10:37 AM this morning asking about scheduling someone to come to my house. It appears you immediately sent a response to the Revdex.com without giving me reasonable time to call you back and respond to your message. I find this funny, because when you initially contacted me I took a substantial amount of time to go over my problems. It was in the middle of a very busy day and asked you politely to call me back in the morning after you reviewed my issues and my request for compensation. I was clear and specific about a time to call me back, we agreed you would call at that time, yet it took you over a week to contact me again. I was patient, called customer service and documented the issues I was having and had the supervisor note the account and give you a message to call me when you could. The fact that you gave me no where near that courtesy seems unreasonable. Please be aware, I am a business owner, I have internet marketing people & an attorney on staff, the Revdex.com is the first escalation to resolving a problem that could not get resolved within your current management and this has become more about principle than money for me. You will not take advantage of me any longer and will pay for the frustration of providing an inferior product, giving me inadequate service, sending me unprepared technicians and charging me full price for it. Here is where we stand: You can come work on the outside of the house anytime you like. There is no dog and the gate has no lock. When you have buried the outside line properly and determined that there is no issue with it, I will schedule someone to come work inside the house. (Since you have been in the house multiple times, I think it is reasonable to work on that first, since it has been half-assed from the start.) Please provide a breakdown of the credits you are providing to compensate for the improperly functioning product. (I believe you should credit multiple months, in full). To be clear, I am not aware of any resolution to this point, so please quit asking me to close out this Revdex.com file before you accomplish anything. Fix the problems, realize that your company has caused damages and taken undeserved money from me and make things right. I feel punished because I chose to be your customer and that's the polar opposite of what I should be feeling.
Regards,
[redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint. I would like an explanation of what I receive!! My bill is $129.99 for 3 years from 8/16/16??? I have everything I had before plus gigablast internet?? Please do not be vague. My bill does not reflect any changes yet
Regards,
[redacted]
Revdex.com Case # [redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their rebate. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.
Upon receiving this complaint, we...
contacted our Marketing Department who has now assured us our customer’s rebate has been expedited and we expect our customer to receive this within two weeks. After receiving this information, we were able to speak with our customer directly on 12/8/15 to inform him of the status. We have set up a follow-up call for 12/22/15 to check in with our customer to ensure he has received his rebate in addition to providing him with our direct contact information should he have any concerns regarding this in the interim. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. GeorgeExecutive ResolutionsCox Communications
We appreciate our customer taking the time to file their concerns regarding their former Cox account. As a customer service oriented company we welcome the opportunity to resolve our customer’s concerns. Upon review of the account in question, we are able to confirm that the disconnection of...
service was completed as requested on 4/26/16, resulting in the closure of the account. Once an account has been closed, our customers are expected to return any equipment belonging to Cox Communications to avoid unreturned equipment charges within ten business days. When the equipment in question (modem and wireless adapter) were not returned within ten days of the disconnection, unreturned equipment fees totaling $152.32 were applied to the account. In combination with the $61.37 owed for the service rendered prior to the disconnection, the final balance was $213.69. While the modem has been returned as of 5/19/16, resulting in $108.80 in equipment charges being removed, the wireless adapter has yet to be returned to our company. As a courtesy, we have removed the wireless adapter from the account and therefore the equipment fee of $43.52 will be removed from the account within 1-3 days, which will leave the account with $61.37 final balance. Our customer is welcome to pay this final balance by telephone, mail, or by visiting any Cox Retail location. As a courtesy, we will also mail our customer a copy of this final statement reflecting this balance. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Cox Communication left me a voice-mail on what they thought was the issue and that they would investigate their theory. I have since called the number given by Cox three times and theyou have not returned my call. According to their recording, they return calls within 24 hours; however, after a week, I still have not received a return call. All of my calls to Cox has been within normal business hours. The theory they left on my voice-mail was inaccurate. They stated I "may have had two had two specials " and one expired. But that is not true. I only had one special which is the price protection plan - no other discounts were on my account. Because Cox will not return my calls, this issue has not been resolved. I hope you can assist with a resolution.
Revdex.com Case # [redacted]
It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company.As of November 23, 2015, our Corporate Office had been in contact with the customer regarding their concerns....
On December 4, 2015, we followed up with the customer and confirmed their issues had been addressed and the services are now working correctly. We are confident that this complaint has been successfully resolved.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. As a customer oriented business we certainly understand that the end of a promotional discount can be a frustrating experience for any customer. While we recognize that the rate...
our customer previously had was very favorable, we must be transparent in stating that we cannot extend a promotional rate once it has expired. While we are willing to discuss what options may be available to our customer, we cannot provide them with the same rate moving forward now that their discount has ended. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Sindy A[redacted]
We have worked directly with this customer on her complaint. While we are sorry the customer is not happy with the answer that we provided we do not have support for the credit she is requesting. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We were sorry to hear of the confusion that the customer experienced regarding the breakdown of their billing and billing cycle. It is never our intention to cause frustration to any of our clients. We were able to reach Ms. [redacted] and discuss her concerns in depth regarding her balance and...
her billing cycle dates. This cleared up any confusion she had. The customer is happy.. Once again, we would like to apologize for the frustration that the customer has experienced. For future questions or concerns, she can always contact our Customer Care Center at 623-594-1000. Thank You. TiaExecutive Resolutions/ Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
I was contacted by a representative from COX. I was given the same answers I was previous. There is nothing they will do about the ad. They stated after filling out address and being an existing customer this promotion was not available in my area. They said as an existing customer I don't qualify, because I have the wrong service to get the ad pricing. Still no disclaimer stating that in the ad. My issue was the ad didn't have a disclaimer for the cheaper price. COX said it isn't available in my area so it doesn't matter. I was required to drop my service to the lowest level of internet to keep my price close to where it had been, or sign a two year contract for a still more expensive price. I was advised this was all they were willing to do.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Please withdraw my complaint.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their account billing and recent technician visit. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any...
frustrations.Regarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues on 8/24/15, 8/25/15, and 8/27/15 but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Although we were unable to speak with our customer directly, it is our genuine desire to reach a resolution in this situation. With this in mind, we have waived the charge of $60.00 being disputed by our customer. Additionally, we would like to apologize for any frustration this situation has caused. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Brent W[redacted]
February 21, 2017—Revdex.com complaint# [redacted] We were sorry to hear of the confusion and misunderstanding that occurred on the customer’s billing. Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss. We confirmed that the...
credits were applied to his account for late and reactivation fees, and advised him that his current monthly rate is $39.99. The customer was pleased that his rate has been restored to the correct amount that he was quoted, and was satisfied with the credits that we applied. As always, we appreciate the opportunity to assist a valued customer! Thank you for bringing this matter to our attention. Catherine /Cox Communications Executive Offices/ Arizona
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Your response is full of half truths and is deceptive in nature. We did speak about the multiple times people have been here for repairs and yes my very pregnant wife does not want you back in here without a plan to just keep pulling wires senselessly through our bedroom (where the main junction of wires is located). Although I do not want you in my bedroom again, I realize that we are going to have to have you in there at some point. I have never said you cannot come into my backyard. The big black wire your company failed to properly bury is hanging in plain sight, so you should have no problem finding it. My complaint, which also included financial compensation for the months of bad service, has also gone unanswered to this point. I have taken the time to email you recent video and pictures as proof and backup. You have sent multiples of technicians out here and have failed to correct the problem. You have wasted my time, money and patience, which, after dealing with this for too long, deserves compensation. Further, you left me a message at 10:37 AM this morning asking about scheduling someone to come to my house. It appears you immediately sent a response to the Revdex.com without giving me reasonable time to call you back and respond to your message. I find this funny, because when you initially contacted me I took a substantial amount of time to go over my problems. It was in the middle of a very busy day and asked you politely to call me back in the morning after you reviewed my issues and my request for compensation. I was clear and specific about a time to call me back, we agreed you would call at that time, yet it took you over a week to contact me again. I was patient, called customer service and documented the issues I was having and had the supervisor note the account and give you a message to call me when you could. The fact that you gave me no where near that courtesy seems unreasonable. Please be aware, I am a business owner, I have internet marketing people & an attorney on staff, the Revdex.com is the first escalation to resolving a problem that could not get resolved within your current management and this has become more about principle than money for me. You will not take advantage of me any longer and will pay for the frustration of providing an inferior product, giving me inadequate service, sending me unprepared technicians and charging me full price for it. Here is where we stand: You can come work on the outside of the house anytime you like. There is no dog and the gate has no lock. When you have buried the outside line properly and determined that there is no issue with it, I will schedule someone to come work inside the house. (Since you have been in the house multiple times, I think it is reasonable to work on that first, since it has been half-assed from the start.) Please provide a breakdown of the credits you are providing to compensate for the improperly functioning product. (I believe you should credit multiple months, in full). To be clear, I am not aware of any resolution to this point, so please quit asking me to close out this Revdex.com file before you accomplish anything. Fix the problems, realize that your company has caused damages and taken undeserved money from me and make things right. I feel punished because I chose to be your customer and that's the polar opposite of what I should be feeling.
Regards,
[redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint. I would like an explanation of what I receive!! My bill is $129.99 for 3 years from 8/16/16??? I have everything I had before plus gigablast internet?? Please do not be vague. My bill does not reflect any changes yet
Regards,
[redacted]
Revdex.com Case # [redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their rebate. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.
Upon receiving this complaint, we...
contacted our Marketing Department who has now assured us our customer’s rebate has been expedited and we expect our customer to receive this within two weeks. After receiving this information, we were able to speak with our customer directly on 12/8/15 to inform him of the status. We have set up a follow-up call for 12/22/15 to check in with our customer to ensure he has received his rebate in addition to providing him with our direct contact information should he have any concerns regarding this in the interim. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. GeorgeExecutive ResolutionsCox Communications
We appreciate our customer taking the time to file their concerns regarding their former Cox account. As a customer service oriented company we welcome the opportunity to resolve our customer’s concerns. Upon review of the account in question, we are able to confirm that the disconnection of...
service was completed as requested on 4/26/16, resulting in the closure of the account. Once an account has been closed, our customers are expected to return any equipment belonging to Cox Communications to avoid unreturned equipment charges within ten business days. When the equipment in question (modem and wireless adapter) were not returned within ten days of the disconnection, unreturned equipment fees totaling $152.32 were applied to the account. In combination with the $61.37 owed for the service rendered prior to the disconnection, the final balance was $213.69. While the modem has been returned as of 5/19/16, resulting in $108.80 in equipment charges being removed, the wireless adapter has yet to be returned to our company. As a courtesy, we have removed the wireless adapter from the account and therefore the equipment fee of $43.52 will be removed from the account within 1-3 days, which will leave the account with $61.37 final balance. Our customer is welcome to pay this final balance by telephone, mail, or by visiting any Cox Retail location. As a courtesy, we will also mail our customer a copy of this final statement reflecting this balance. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Cox Communication left me a voice-mail on what they thought was the issue and that they would investigate their theory. I have since called the number given by Cox three times and theyou have not returned my call. According to their recording, they return calls within 24 hours; however, after a week, I still have not received a return call. All of my calls to Cox has been within normal business hours. The theory they left on my voice-mail was inaccurate. They stated I "may have had two had two specials " and one expired. But that is not true. I only had one special which is the price protection plan - no other discounts were on my account. Because Cox will not return my calls, this issue has not been resolved. I hope you can assist with a resolution.
Revdex.com Case # [redacted]
It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company.As of November 23, 2015, our Corporate Office had been in contact with the customer regarding their concerns....
On December 4, 2015, we followed up with the customer and confirmed their issues had been addressed and the services are now working correctly. We are confident that this complaint has been successfully resolved.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region