It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding her attempts to have her service installed. We sincerely regret the inconvenience that she experienced with...
our company.Upon receipt of this complaint we contacted our customer to acknowledge her concerns and confirmed the install appointment scheduled for 3/14/15. We then involved our Field Service group to ensure the install was completed. Our records show the service was installed on 3/14/15. We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / [redacted]
We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.On 2/12/15 we were able to speak with our customer...
regarding his concerns with his account billing. During this conversation we were able to come to an agreement with a new promotional discount and an account credit to bring this situation to a resolution. We appreciate our customer’s patience and understanding throughout this situation. It is our genuine desire to continue a positive relationship with him for many years to come. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you.[redacted]Executive EscalationsCox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. Cox strives to provide as close to 100% uptime as...
possible for our email services. Regretfully, there can be instances where unplanned maintenance may need to be performed to repair or maintain stability of performance. We truly apologize for any frustration experienced during these times. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding her Internet and telephone services. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations.When speaking with our customer on...
1/22/15, we were able to confirm that their services are now working as they should be. Additionally, we were able to confirm that an adjustment had been applied in the amount of $23.10 for the technical issues she experienced with her services. We appreciate our customer working with us throughout the issues they experienced and we are very happy to hear the issues have been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you. [redacted]Executive EscalationsCox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their service. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns. Our client advised us that his...
service is working. He then asked for credit for the 3 days his TV service was intermittent. We advised him that 3 days of cable service for him is $12.87 and that he was issued a $20 credit to cover those days. Our customer us with feedback on his experience with our phone agents and field technicians. We advised him that all of his feedback will be forwarded to the appropriate departments to help improve our customer experiences. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and are working on a resolution.It is always our goal to provide our...
customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their recent experience.We have contacted the customer directly to address their concerns.Thank you for your time and consideration.Sincerely,Executive ResolutionsOffice of the General...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Emilo [redacted]
August 12, 2015 Revdex.com complaint # [redacted] We were sorry to hear that the customer is having difficulty receiving his refund. Due to the circumstances, we contacted the customer directly to discuss his concerns. We requested our Accounting Department to process the check...
and send to the customer as soon as possible. The customer has our direct contact information if he has further questions regarding this matter. As always, we appreciate the opportunity to assist our customer! [redacted]/Cox Communications Executive Offices/ [redacted]
Revdex.com #[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and are working to provide a successful resolution. We will consider this matter resolved once the customer has been reimbursed as agreed upon and signs off as complete. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
I was quoted a price of $129 a month when I requested changes to my service and I got several different prices when I got my bill and called customer service. I should have gotten that price that I was quoted in February but now I have to pay $150 a month and poor at that.
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account. Please let me begin with an apology for any inconvenience they experienced. Additionally, our thoughts are certainly with our customer following the loss of their loved...
one. Upon receipt of this complaint, we were able to confirm that the account in question had already been closed. Additionally, due to the circumstances surrounding this situation we have brought the account to a zero balance to cease any further collections efforts. We truly appreciate our customer’s patience and understanding throughout this trying time. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their negative experience regarding her monthly rate. It is certainly not our intention to cause any frustration. We contacted our customer on February 5, 2016 to discuss the concerns she...
brought to the attention of your office. Although our client had chosen to end her relationship with Cox, we were still able to offer a solution that we feel she was satisfied with. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
December 8, 2016—Revdex.com complaint # [redacted]—[redacted]--rebuttal We were sorry to hear that our customer is still disappointed with our company. We followed up with the customer via email after confirming with our Tier 2 Leadership Team that all of the client’s concerns and questions were addressed. We will continue to work directly with the client, if needed. Thank you again for the chance to assist a valued customer. Catherine/ Cox Communications Executive Offices/ Arizona
June 13, 2016—Revdex.com complaint # [redacted]—[redacted] We were sorry to hear that the customer was not satisfied with our first response to your office. As we previously stated, because the monies collected was to pay a write-off amount owed on a former account, we do not have support to issue a refund. We are unable to send a client a refund if there is not a credit balance on the account, or if the money is not owed to the subscriber. The customer may choose to dispute the payment made through her financial institution. We hope this information is sufficient for closure of this complaint. Thank you. Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file his concerns regarding his final billing statement. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.
Upon receipt of this complaint we were...
able to make contact with our customer on 12/22/15 to address his concerns. During our conversation with our customer we found the charge in question was an unreturned equipment charge that was added to the account erroneously. In an effort to reach a resolution, we have removed the disputed charge which has left our customer’s former Cox account with a zero balance. We are confident the issue at hand has now been resolved.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]
Thank You.
George
Executive Resolutions
Cox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding her attempts to have her service installed. We sincerely regret the inconvenience that she experienced with...
our company.Upon receipt of this complaint we contacted our customer to acknowledge her concerns and confirmed the install appointment scheduled for 3/14/15. We then involved our Field Service group to ensure the install was completed. Our records show the service was installed on 3/14/15. We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / [redacted]
We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.On 2/12/15 we were able to speak with our customer...
regarding his concerns with his account billing. During this conversation we were able to come to an agreement with a new promotional discount and an account credit to bring this situation to a resolution. We appreciate our customer’s patience and understanding throughout this situation. It is our genuine desire to continue a positive relationship with him for many years to come. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you.[redacted]Executive EscalationsCox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. Cox strives to provide as close to 100% uptime as...
possible for our email services. Regretfully, there can be instances where unplanned maintenance may need to be performed to repair or maintain stability of performance. We truly apologize for any frustration experienced during these times. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding her Internet and telephone services. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations.When speaking with our customer on...
1/22/15, we were able to confirm that their services are now working as they should be. Additionally, we were able to confirm that an adjustment had been applied in the amount of $23.10 for the technical issues she experienced with her services. We appreciate our customer working with us throughout the issues they experienced and we are very happy to hear the issues have been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you. [redacted]Executive EscalationsCox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their service. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns. Our client advised us that his...
service is working. He then asked for credit for the 3 days his TV service was intermittent. We advised him that 3 days of cable service for him is $12.87 and that he was issued a $20 credit to cover those days. Our customer us with feedback on his experience with our phone agents and field technicians. We advised him that all of his feedback will be forwarded to the appropriate departments to help improve our customer experiences. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and are working on a resolution.It is always our goal to provide our...
customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their recent experience.We have contacted the customer directly to address their concerns.Thank you for your time and consideration.Sincerely,Executive ResolutionsOffice of the General...
ManagerCox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Emilo [redacted]
August 12, 2015 Revdex.com complaint # [redacted] We were sorry to hear that the customer is having difficulty receiving his refund. Due to the circumstances, we contacted the customer directly to discuss his concerns. We requested our Accounting Department to process the check...
and send to the customer as soon as possible. The customer has our direct contact information if he has further questions regarding this matter. As always, we appreciate the opportunity to assist our customer! [redacted]/Cox Communications Executive Offices/ [redacted]
Revdex.com #[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and are working to provide a successful resolution. We will consider this matter resolved once the customer has been reimbursed as agreed upon and signs off as complete. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
I was quoted a price of $129 a month when I requested changes to my service and I got several different prices when I got my bill and called customer service. I should have gotten that price that I was quoted in February but now I have to pay $150 a month and poor at that.
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account. Please let me begin with an apology for any inconvenience they experienced. Additionally, our thoughts are certainly with our customer following the loss of their loved...
one. Upon receipt of this complaint, we were able to confirm that the account in question had already been closed. Additionally, due to the circumstances surrounding this situation we have brought the account to a zero balance to cease any further collections efforts. We truly appreciate our customer’s patience and understanding throughout this trying time. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their negative experience regarding her monthly rate. It is certainly not our intention to cause any frustration. We contacted our customer on February 5, 2016 to discuss the concerns she...
brought to the attention of your office. Although our client had chosen to end her relationship with Cox, we were still able to offer a solution that we feel she was satisfied with. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
December 8, 2016—Revdex.com complaint # [redacted]—[redacted]--rebuttal We were sorry to hear that our customer is still disappointed with our company. We followed up with the customer via email after confirming with our Tier 2 Leadership Team that all of the client’s concerns and questions were addressed. We will continue to work directly with the client, if needed. Thank you again for the chance to assist a valued customer. Catherine/ Cox Communications Executive Offices/ Arizona
June 13, 2016—Revdex.com complaint # [redacted]—[redacted] We were sorry to hear that the customer was not satisfied with our first response to your office. As we previously stated, because the monies collected was to pay a write-off amount owed on a former account, we do not have support to issue a refund. We are unable to send a client a refund if there is not a credit balance on the account, or if the money is not owed to the subscriber. The customer may choose to dispute the payment made through her financial institution. We hope this information is sufficient for closure of this complaint. Thank you. Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file his concerns regarding his final billing statement. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.
Upon receipt of this complaint we were...
able to make contact with our customer on 12/22/15 to address his concerns. During our conversation with our customer we found the charge in question was an unreturned equipment charge that was added to the account erroneously. In an effort to reach a resolution, we have removed the disputed charge which has left our customer’s former Cox account with a zero balance. We are confident the issue at hand has now been resolved.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]
Thank You.
George
Executive Resolutions
Cox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]