Data Link Services

[redacted] ,Per your request, we were able to save a seat for your daughter for the non-residential DC program for the dates of July 20- We will have an Admissions Advisor reach out to you to collect payment for the program.Please let me know if there is anything else we can assist you with.Carl M [redacted] ###-###-####

From: Carl M [redacted] Date: Wed, Aug 5, at 2:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] >***, Envision response: Envision considers this case to be closed as a full refund was issued on May 13, ThanksCARL * M [redacted] , PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

To Whom It May Concern,In the time since this complaint was filed to the response of today, April 14, 2015, I seems that there has been an agreement to transfer the enrollment to the program I am glad that we were able to resolve the issue at hand by transferring the enrollment.Please feel free to reach out to us again if there are any other items we can assist with.'Thank you!Sincerely,Carl M [redacted]

We apologize for the inconvenience the payment plan caused in terms of the inaccuracy of the payment charges We have refunded total of $ Refunds will show up as different refund items Below are the dates Envision refunded and the corresponding amounts that were refunded:11/7/14: $381.6711/10/14: $400.0011/10/14: $50.00TOTAL: $831.67We again apologize for the inconvenience and hope that the resolution is satisfactory to the customer If we can be of any other service, please feel free to contact me directly[redacted] DIRECTOR, RETENTION & MARKETING OPERATIONS ENVISION Gallows Road, Suite Vienna, VA T/F: (703) 584- [redacted] www.envisionexperience.com

From: Carl M [redacted] Date: Wed, Aug 5, at 3:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] >***, Envision Response: On March 13, when the enrollment into the [redacted] Conference was completed, the applicant agreed to the terms and conditions which outlined the cancellation policy: Cancellations received on or after April 2, are not eligible for a refundIn an effort to help resolve the issue, we would be willing to transfer the tuition to the program in and waive our $transfer feeThanksCARL *M [redacted] , PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

Given the information provided, we would be more than willing to extend the transfer offer to a program occurring in the summer of Given that the daughter is of high school age, we have plenty of options Unfortunately, our policy states that when a student transfers to a program in the future, that all monies paid at that point are nonrefundable This was explained to the parent when the parent transferred into the summer program

MrsSchroeder,I have been reviewing your case regarding [redacted] 's enrollment I was sad to read everything that you an [redacted] have been going through lately and I truly hope that [redacted] is on the road to recovery I apologize that we have not been able to provide a satisfacrory resoolution prior to this point However, given the circumstances, I wanted to inform you that we will be initiating a full refund to the credit card used for [redacted] 's enrollment today.We do hope that [redacted] improves soon and please feel free to reach out to me directly if you have any other questions or concerns.Sincerely,Carl M [redacted] ###-###-####

To Whom It May Concern,We apologize for the communication issues during the transfer process Given the inaccurate information that was provide to you, we will be issuing a refund for the full amount requested We will be contacting you shortly to finalize the refund.Carl M [redacted] ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: In she was not physically able to attend, then her grandma passed SORRY FOR TIMING, ONLY THE ONE UPSTAIRS HANDLE THAT, we couldn't help it!!!
Regards,
*** ***

Given the information provided, we would be more than willing to extend the transfer offer to a program occurring in the summer of Given that the daughter is of high school age, we have plenty of options Unfortunately, our policy states that when a student transfers to a program
in the future, that all monies paid at that point are nonrefundable This was explained to the parent when the parent transferred into the summer program

To Whom It May Concern,In reference to your request for a refund for the *** *** *** Program, I am responding today to inform you that we have refunded the entire payment of $2,to the credit card on file.If you have any further questions, please feel free to reach me at the
number provided below.Thank you.Carl M***###-###-####

Mrs***,
I sincerely apologize for the inconvenience the enrollment
process has caused you. I also apologize
for the website issues that you encountered as well and in addition, the poor
customer service that was provided
In terms of the cancellation policy, we ask that all of
our
customers review this information prior to the submitting payment. We do have a section in the enrollment form
that outlines the cancellation policy and requests that a digital signature be
applied, confirming that the customer has reviewed and understand the
cancellation policy as well as the terms and conditions of enrolling in the
program. In addition to Envision
specifically calling out the cancellation policy on page, we also have a PDF available
on that same page that customers are encouraged to download for their records
I also want to ensure you that we are indeed honoring all
requests for students who have vouchers to attend our programs
Regardless of the above information, your experience was not
satisfactory. We will be reaching out to
you regarding the refund, which we will be granted in the full amount of $
In the meantime, please again, accept my sincere apology for
your experience. In the event that you
reconsider attendance to the Junior National Young Leaders Conference, please
feel free to reach out to me directly. I
am more than happy to see what we can do to ensure your son still has the
opportunity to attend the conference this summer. I have listed my direct line below if you
have any questions
Sincerely,
*** ***
Director of Enrollment
(w) ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

From: *** * *** Date: Tue, Aug 18, at 7:PMSubject: I wish to update my claim that closed outTo: [email protected] # ***- Envision EMIThe company got back to meMrJay W*** was a complete gentlemanand we were able to resolve my claim

Dear Mr***,I would like to inform you that we have refunded all monies paid for the four students that you signed up for the Junior National Young Leaders Conference The sum of the refund equates to $8,001.20.I apologize for the inconvenience we have caused during this process I
appreciate you notifying me of the issues you encountered with our customer service and I will ensure to address these In the event you would reconsider the attendance of the fours students you were sponsoring to the Junior National Young Leaders Conference, I would be more than happy to work with you directly Please consider the $1,scholarships that we can awarded to the four students a standing offer for attendance to this year's Junior National Young Leaders Conference.Sincerely,*** ***###-###-####

We have refunded the customer's credit card as a courtesy, due to the alleged miscommunication regarding our cancellation policy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I had to go through so many people to get told NO over and over, I'd greatly appreciate some type of refund- if you can reimburse a trip for a trip, I fail to see as to why a reimbursement of some sort can't come to terms? Not that she wouldn't be interested in the trip, however if this is the struggle that has to be gone through in order to get back what we pay for-count us out, we may not find the right people to help us, should it come to that again(hopefully wouldn't)
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please contact me at ###-###-#### to confirm the refund of $1595.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank You!