Data Link Services

From: [redacted] <[redacted]>Date: Sun, Aug 16, 2015 at 6:17 PMSubject: Re: [redacted]/Complaint Attn [redacted]To: [email protected] [redacted], I received a complete refund from Envision. I want you to know that this would not have been possible if the Revdex.com and not been involved. I had called several times and had been advised that this would not be refunded, and all payment made would be forfeit. I believed that I followed the process and had to engage Revdex.com as part of that process. I would like to applause your diligence in this manner. I had promised my daughter at the outset of this experience that we would be able to learn something from it. We definitely did ! Thanks again [redacted]

I would like to add that...

once my information was received and reviewed by the appropriate people they were so kind and genuinely concerned regarding my complaint. They acted quickly to resolve it, My faith in NYLF Envision - EMI has been restored. Thank you all so much.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], for which the business is requesting that I confirm my contact information and time when best to phone.  I've been through previously but have not been able to get this resolved by speaking to their representative.  I'm hoping envision is ready to resolve this for me within the next 5 days.   Regards,
[redacted]

While we are sorry to hear that [redacted] is unable to attend our Medicine program, the partial refund provided was in accordance with the terms and conditions agreed to at the time of enrollment. I've attached them for your reference, to re-confirm we have fulfilled them and no additional refund...

is due.

We apologize for the inconvenience the payment plan caused in terms of the inaccuracy of the payment charges.  We have refunded total of $831.67.  Refunds will show up as 3 different refund items.  Below are the dates Envision refunded and the corresponding amounts that were...

refunded:11/7/14: $381.6711/10/14: $400.0011/10/14: $50.00TOTAL: $831.67We again apologize for the inconvenience and hope that the resolution is satisfactory to the customer.  If we can be of any other service, please feel free to contact me directly.[redacted]
DIRECTOR, RETENTION & MARKETING OPERATIONS
 
ENVISION
1919 Gallows Road, Suite 700
Vienna, VA 22182
T/F: (703) 584-9237
[redacted]
www.envisionexperience.com

Thank you for voicing your concerns and previously accepting our offer, which we were awaiting in order to credit your account. After receipt, your account was immediately credited as discussed on August 8. It is our understanding that your own bank would have released the funds to you by now, if not please check with them as it normally takes about 48 hours from the time funds leave our own account.Again, thank you for allowing us to assist you and we hope the matter is now resolved to your satisfaction.

[redacted],Per your request, we were able to save a seat for your daughter for the non-residential DC program for the dates of July 20-24.  We will have an Admissions Advisor reach out to you to collect payment for the program.Please let me know if there is anything else we can assist you...

with.Carl M[redacted]###-###-####

Thank you for allowing us to address your concerns. We appreciate your timely cancellation, and are sorry that your daughter is unable to join us this year. Unfortunately, there are costs incurred by our company before students attend, which is a $450 fee is charged when someone cancels from our...

program. (in addition to the nonrefundable $49 fee for choosing our payment plan) This fee is disclosed online before families can complete the enrollment process, and reiterated in both our email and phone correspondence to help avoid any confusion. In consideration of your investment, we are happy to make an exception and transfer the funds already paid to one of our programs next year. Normally there is a $50 fee for doing so which we are willing to waive as well. Please let us know if you would like to accept our offer and we will start the paperwork right away.

From: Carl M[redacted] Date: Wed, Aug 5, 2015 at 2:52 PMSubject: RE: [redacted] Complaint ([redacted]To: [redacted] <[redacted]>[redacted],Envision Response:  We apologize for the experience that was provided.  We would like offer you the opportunity to transfer your enrollment to...

a 2016 location of your choosing.  We will have someone from our management team contact you regarding the situation. CARL *. M[redacted] PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

[redacted]I am writing today to inform you that per your request, we have issued a refund in the amount of $674.00 on March 30, 2015.  If there is anything else we can assist you with, please feel free to reach me at that information below.Sincerely,Carl M[redacted] ###-###-####

From: Carl M[redacted]<[redacted]@envisionexperience.com>Date: Tue, Oct 11, 2016 at 1:51 PMSubject: RE: Complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>We will be issuing a refund via check in the amount of $2,200.  The check will be remitted by our accounting department...

on October 14, 2016.  We will FedEx the check and provide the tracking number on October 16th. Thank you. CARL *. M[redacted], PMP

Thank you for bringing your concerns to our attention. We have refunded the $499 as requested, please reply to confirm receipt.

[redacted],I am sorry to hear of the issues that you have endured while attempting to attend the ISLP program.I would like to address 2 issues you have brought to our attention: 1. scholarship response and 2. refund requestRegarding the scholarship, our process is to respond within 2 weeks of the deadline...

date, not the application submitted date.  I do apologize for any confusion.  Your scholarship application deadline date was March 11, 2016 and you were notified on March 25, 2016 regarding your scholarship award.  We are very pleased to have had the opportunity to award you a scholarship to attend the program.Regarding the refund.  I was sorry to hear that the visa process took longer than expected and the results were no specific.  While we cannot offer you a refund of the tuition, I would like to offer you the opportunity to transfer your tuition paid this to next year's program.  We have a $50 transfer that I will be willing to waive if you choose to accept the transfer to the ISLP program in 2017.While we do not have dates currently available for next year, we would contact you as soon as they become available.  Typically, we accept enrollments into the ISLP program in October.  We would contact you to enroll you into a session of your choosing as soon as they are available.Please feel free to respond to this case directly regarding the transfer, or you may contact me directly at the phone number below.I look forward to hearing from you.Carl M[redacted]Sr. Director of Enrollment

From: Carl M[redacted] Date: Wed, Aug 5, 2015 at 2:55 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]>[redacted], Envision response:  Envision considers this case to be closed as a full refund was issued on May 13, 2015. Thanks. CARL *....

M[redacted], PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

[redacted],Thank you for your response.  Regarding the customer cooling-off period; the consumer has 3 business days to request a refund.  In addition, online purchases are excluded from this rule.  Unfortunately, claiming a cooling-off period is not applicable in this situation.I am willing to refund the installment amount of $372.50.  However, the deposit of $199 is nonrefundable.Please respond to this an confirm if they proposed resolution is acceptable.Thank you,Carl M[redacted]Director of Enrollment

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],I have reviewed your message and we have refunded $499 back to the [redacted] on file for [redacted]'s account.If you require any additional assistance, please feel free to reach back out to me in this complaint.Thank you.Carl M[redacted]Director of Enrollment

Thank you for providing us the opportunity to address the concerns you have about your daughter’s cancellation from our program. We appreciate the notification you submitted by phone on June 24 for our Digital Media, Film, and Journalism Conference scheduled for July 6, and are sorry to hear that...

she is unable to join us this summer.  We also understand that you have been in communication about transferring to next summer, and will be happy to waive the $50 fee normally associated with doing so. I’ve included a copy of the cancellation terms that were accepted at the time of enrollment, and also provided in your daughter’s enrollment confirmation email. These terms list when families are eligible for a refund and when we are no longer able to provide one. Unfortunately, they are necessary to defray our nonrefundable costs as program dates approach. “Student Cancellations and Refunds: Both Student and Parent understand and agree that any cancellation and request for refund must be submitted in writing by mail, addressed to Envision EMI, or by calling ###-###-#### or ###-###-####. The request must be submitted by the Parent who signed the original enrollment application. Any supporting documentation related to a refund request must be received in writing at the time of the cancellation request. Additionally, if Student has subscribed to the Tuition and Travel Protection Plan, a claim must also be submitted to the Plan administrator identified in the Tuition and Travel Protection Plan summary sheet and brochure. All cancellation requests must include Student’s full name, Student’s ID, a brief reason for cancellation and an acknowledgement of the cancellation fees. Student and Parent further understand and agree that the following cancellation fees will apply to Tuition and any additional Add-On or service as applicable: Cancellation Received On or before April 5, 2016 Eligible Refund: Tuition less a $450 fee On or after April 6, 2016:  No refund” As indicated in your complaint, we will gladly transfer your enrollment to next year so that you do not lose the funds that were paid, but are unable to offer a refund. We will also waive the $50 transfer fee; if you are interested in doing so please contact our Office of Admissions and they will be happy to assist you with the process.

Mrs. Schroeder,I have been reviewing your case regarding [redacted]'s enrollment.  I was sad to read everything that you an [redacted] have been going through lately and I truly hope that [redacted] is on the road to recovery.  I apologize that we have not been able to provide...

a satisfacrory resoolution prior to this point.  However, given the circumstances, I wanted to inform you that we will be initiating a full refund to the credit card used for [redacted]'s enrollment today.We do hope that [redacted] improves soon and please feel free to reach out to me directly if you have any other questions or concerns.Sincerely,Carl M[redacted]###-###-####