Data Link Services

From: *** *** *Date: Thu, May 14, at 9:AMSubject: Complaint #***To: "[email protected]" Just writing to let you know that the company has resolved my issue and sent me a refundThanks for your help!

[redacted]I am going to have Jay W[redacted] from our home office contact you today with a resolution to this case.  In short, we would like to offer a refund minus the deposit amount of $475.  This will provide you with a total refund in the amount of $2,786.65.  In the meantime, if there is anything else I can assist with, please feel free to let me know.Thank you,Carl M[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept the refund minus the initial deposit of $450 made at the time of enrollment. Thank you so much to the Revdex.com who has assisted us.
Regards,
[redacted]

We are sorry you feel that there was miscommunication from our office. In consideration of the fact you are unable to attend next year, we are willing to offer a partial refund of your tuition minus the initial deposit paid at the time of enrollment. Please let us know at your earliest convenience whether you accept the offer, and we will then process your refund immediately. Thank you.

We are sorry to hear that your expectations for our program were not met. Envision does strive to give students their first choice of capstone, but as stated in the enrollment materials it isn't something we can guarantee. We have a limited number of experts available in each field, and if demand is...

particularly high for one it is sometimes necessary to give students their second choice. We do ask scholars to rank each option beforehand, so we can try our hardest to place everyone in a capstone they will enjoy, even if it is not their first choice. As a gesture of good faith, we would like to offer a partial refund of $1000, which we'll process as soon as we receive your response. Thank you for allowing us to address your concerns and best wishes to you and your family.

To Whom It May Concern,In the time since this complaint was filed to the response of today, April 14, 2015, I seems that there has been an agreement to transfer the enrollment to the 2016 program.  I am glad that we were able to resolve the issue at hand by transferring the enrollment.Please...

feel free to reach out to us again if there are any other items we can assist with.'Thank you!Sincerely,Carl M[redacted]

Dear [redacted],I have reviewed the case submitted to the Revdex.com (Revdex.com) as well as your ISLP account.  I see that there have been multiple conversations regarding the attendance of [redacted] to the ISLP program.I have reviewed the case, requesting a...

refund due to some confusion regarding the purchase of airfare in addition to the tuition cost.  Here is what I can share with you regarding this.On January 16, 2015, [redacted] was mailed an invitation to attend the ISLP program.  On January 30, 2015, the account was accessed and the session dates of May 17-24, 2015 were selected.  On February 12, 2015, the account was accessed again and the deposit for the program was paid.In the invitation mailed in January 16, 2015, there was a page titled "Information for Scholars".  Within this page, there is a section titled, "Tuition Includes", with a subsection titled "Transportation".  Within the "transportation" section, it states that airfare to and from the program is not included.In addition, an email was sent to [redacted] to the email address provided ([redacted]).  This email was sent on February 13, 2015.  There was a link within this email, titled My Scholar Laureate.  On this page, there is a section that reads as follows:"If you have not yet made travel arrangements, we encourage you to do so now. In order to assist you with your travel planning, the International Scholar Laureate Program (ISLP) Delegation on Business & Entrepreneurship has chosen WorldTEK as its official travel agency. You will find details in the Acceptance Materials on the next page."In reviewing the information above, I feel as though ISLP was forthcoming regarding tuition not being included in the program.What I would like to do, is rather than consider this a complete loss, I would like to offer you a transfer to next year.  I would be willing to waive the $50 transfer fee as well.I look forward to your response as we continue to look for a resolution.  Thank you.Carl M[redacted]

Thank you for speaking with our Program Director about your concerns. We are glad that we were able to address them and have refunded your credit card in the amount of $1100 as discussed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me....

 However they state that they have already refunded my debit card and as of today, Monday April 13, no such refund has been received.  I would like confirmation of when they plan to process the refund and instructions on how to reopen this complaint if funds are not received in a timely mannerThank you for your assistance. 
Regards,
[redacted]

From: Carl M[redacted] Date: Wed, Aug 5, 2015 at 3:00 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]>[redacted],  Envision Response:  On March 13, 2015 when the enrollment into the 2015 [redacted] Conference was completed, the applicant...

agreed to the terms and conditions which outlined the cancellation policy:  Cancellations received on or after April 2, 2015 are not eligible for a refund. In an effort to help resolve the issue, we would be willing to transfer the tuition to the program in 2016 and waive our $50 transfer fee. Thanks. CARL *. M[redacted], PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

[redacted],I have received your case and have reviewed the details.  I wanted to inform you that we have issued a refund to your credit card $1,522.50 as requested in the disputed amount.If I can be of any further assistance, please feel free to reach out to me directly.  I have included...

my direct line below.Thank you.Carl M[redacted]Director of Enrollment

Given the information provided, we would be more than willing to extend the transfer offer to a program occurring in the summer of 2015.  Given that the daughter is of high school age, we have plenty of options.  Unfortunately, our policy states that when a student transfers to a program in the future, that all monies paid at that point are nonrefundable.  This was explained to the parent when the parent transferred into the summer 2014 program.

[redacted],Per your request, you will find the nomination certificate provided to us from [redacted]'s school, nominating her for the program.Please feel free to let me know if you require any additional assistance.Carl M[redacted]Director of Enrollment

From: Carl M[redacted] Date: Wed, Aug 5, 2015 at 2:49 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]>[redacted],Resolution:  Given the misinformation regarding the cancellation policy, we will be refunding the request amount of $604.00.  Someone from...

out office will be contacting the family shortly. CARL *. M[redacted], PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

We apologize for the delay and have refunded your credit card for the $400.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  From: [redacted] <[redacted]>Date: Tue, Jul 12, 2016 at 11:13 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Hi [redacted], I am sorry I missed the initial email that required me to respond if satisfied or not. The organization made contact with me and offered to help. They have offered me a new deal which I have since accepted and will be next year. The only thing is that in their response to me through Revdex.com they indicated they will waive a transfer fee.. However, when they called me, I was charged for it. I presume that is a miscommunication which I am not really worried about. I thank you for your help and follow. this was a great deal for me. Revdex.com was very helpful in helping me resolve this issue without having to take any further legal steps.Thank you.[redacted].

Dear [redacted],Thank you for your response.  Unfortunately, we still cannot offer a refund at this point.  I have attached the information that was included in the mail package that was sent regarding the ISLP program, where it states that air fare to and from the program is not included in the cost of tuition.  The tuition that was already submitted for [redacted] was used to pay for the travel expenses while in Australia.  The companies we hire to accommodate travel and housing required payment and we expected [redacted] to be in attendence.  Our cancellation policy is set so that we can confirm attendance and pay our vendors in advance.The offer to transfer is still on the table, but we cannot offer a refund for a cancellation that occurred less than a week prior to the start of the program. Carl M[redacted]

To Whom It May Concern,We apologize for the communication issues during the transfer process.  Given the inaccurate information that was provide to you, we will be issuing a refund for the full amount requested.  We will be contacting you shortly to finalize the refund.Carl...

M[redacted]###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],I apologize for the communication issues that you have experienced.  After reviewing your information, we will be refunding $1,000 to the credit card on file.  In addition, we will have someone from our management team call you before the end of today, August 4,...

2015.Thank you,Carl M[redacted]