Data Link Services

Dr. [redacted],I apologize for any inconvenience you may have endured through this process.  I can assure you that the cultural extension did take place as planned.  Regardless, I have refunded the cost of the cultural extension, $1,195, to the credit card we have on file.  In...

addition, we would encourage [redacted] to take advantage of the [redacted]  program next summer.  We will allow [redacted] to transfer the remaining tuition to next year as well as waive our $50 transfer fee.we hope that [redacted] has a speedy recovery and please feel free to contact me directly if you have any additional questions or concerns.Carl M[redacted]Director of Enrollment[redacted]

Thank you for the response.In both situations in which the student notified Envision that the student would not be able to attend, the requests came within few days of the program start date and after.  Because the cancellation request occurred within a few days of the session starting and after in the second case, Envision had already invested in [redacted] attending the program, including paying for meals, housing, transportation, materials and program facilitators/supervision.Please review the history of communication between Envision and [redacted] mother:Date of Communication Explanation11/7/2012 Student Enrolled in the Explore Medicine & Science Program at [redacted]3/22/2013 Student changed location of attendance to [redacted]6/22/2013 Mother called to cancel as student was not feeling well6/26/2013 Envision received the Doctor's note faxed by parent7/1/2013 Explore Medicine & Science Program begins at [redacted]7/29/2013 Transfer was approved and explained to parent that at any point they cancel in the future, there is no refund of monies paid7/29/2013 A transfer request to a program in 2014 was granted and the transfer fee from family was collected10/17/2013 Student selected the 2014 program in which they wanted to attend6/22/2014 STEM Program begins in [redacted]6/23/2014 Called [redacted]'s guardians.  She forgot the program began today.  They also had a family emergency and put great grandma on hospice and wanted her to be around.  I suggested she contact Admissions to see if anything can be done. - [redacted] 6/226/23/2014 mom called because she forgot all about the program due to family emergency. gave mom the TTPP Website to go over the terms and also gave her the number to [redacted]. Will call back to cancel or transfer to next year.6/24/2014 Mother called to cancel. Says [redacted] needs program in cancelled status to move forward with claim. Changed status to cancelled, sent confirm email6/25/2014 Changed Enrollment to Cancelled StatusIn understanding the circumstances at hand, we would be more than happy to make and exception to allow [redacted] to transfer a second time to a program this coming summer.Thank you.Carl Marschall