Days Inn

Complaint: [redacted] As we stated in our complaint we do not want rewards points We were already offered rewards points We want a refund The room was not safe and someone walked into our room without knocking or identifying herself Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I rejected the offer Wyndham had sent me because I don't want to stay in their hotels but the owner hasn't contacted me at all regarding this issueWhat else do we do? Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ The guest was checked in at 10:PM on 7/24/When she found out that we were not pet friendly, she stated that her friend had a service dog that helps with a seizure disorderShe was accommodated with a two bedroom suite with a hot tub The price was $+ tax for three adult and one child which is freeWe take a deposit for incidental from every guest who checks- in at the property The guest called at the front desk at 11:PM stating that they found drugs in the drawerThe staff informed me regarding this matterI went with the front desk staff in the roomHe showed us a small bag which was later identified by a police officer as crystal methThe guest insisted a full refundHe started verbal argument with me and he told me to eat the drugsAfter this abusive wording, I did not want to argue with the guestI informed him that I would give him refund but he will have to check outI notified the police and Officer [redacted] arrivedThe officer informed me that he will destroy the drugsI requested the guest to checkout many times due to his behavior but he refusedI did not want to disturb other guests at night time so I just created a customer case with Wyndham corporate Office

Initial Business Response / [redacted] (1000, 5, 2016/06/09) */ This matter has been researched by the hotel and the booking agency, booking.comThe guest made a reservation through a booking agency for the specified nightAs hotel policy, all arriving reservations are pre-authorized prior to arrival on the arrival date to ensure that a valid credit card has been used to continue to hold the reservationIf the reservation does not have a valid credit card on file, the reservation is cancelledIn this case, the guest's credit card on file did not pre-authorize for the necessary amountThe hotel notified the booking agency who in turned tried to contact the guest and the hotel continued to reserve the room for the guestThe third party agency advised hotel to cancel the reservation because they were not able to contact the guest either and were not able to guarantee the reservation any longer without a valid credit cardThe system does show that the authorization failed and the hotel attempted to call the guest with no avail as did the booking agencyAlso, the credit card is not verified at time of booking by the booking agencyThe credit card is verified only on the day of arrival, prior to arrival as in this caseWe do apologize to the guest for this situation and we understand the guest's frustrationWe would like to host the guest on their next travels to our area and show them the service we can provideOnce again, we send our sincerest apologies to the guest Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Days Inn hotel did not call/contact meThis was what the front desk told me that night of May They told me they only contacted Booking.comI did not receive any phone call neither The reservation was through booking.comWhen I contacted Booking.com, they admitted that Days Inn only asked them to cancel the reservation, but they failed to verify the reason they provided(credit card invalid)Assume the credit card authorization failed, the hotel should have attempted to contact me to get another credit card Could the hotel please provide a copy of the system authorization failure? It is not fair to customersAs a customer, we cannot cancel the hotel room at the arrival date but the hotel can do whatever they wantWhat does a reservation mean? Thank you Final Business Response / [redacted] (4000, 9, 2016/06/24) */ Thank you for your responseIn regards to a system authorization failure, there is not a print out, however, when a credit card fails and an authorization is not obtained, the screen remains blankI tried to post the screen shot, however, it would not post within this text box

I am rejecting this response because: There was NO pets with me I stayed there for nights in two different rooms They would have seen me with a pet I was traveling with NO animals I parked in front of front desk each time I checked in They would have seen any pets I had And to suggest I would let a animal do business on towels is just downright nasty!!! I don't know anyone in there right mind that would be so gross Each night I checked out of the room and then came back and stayed another night for separate nights There would have been pet hair in all three rooms if I had been traveling with a pet So I don't know who's room, you have pictures of with such grossness, but it was not mine I did dye my hair in the room...there is no rule against it, and I also used my own towel for my hair Once again....if they had thought I had a pet in a room they would have said something when I checked back in, the first night, or the second night...or the third night I colored my hair the second night I was there, and nothing was said when I checked out or back in that night It is just the hotels way of trying to defraud someone out of money Once again, I have file complaints with my bank and with Wyndham Rewards This is not a reputable hotel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Ms [redacted] : In response to your letter of June 28, I would like to inform you that the Guest did check in on the of June, 2016, after checking in left the premises without notifying the Front DeskPlease be advised that the said Guest booked to a Third Party System which is [redacted] .com The Guest booked the room himself and we have no control over his reservation because it is through a Third Party System [redacted] .com made the reservation for a smoking room and they made the mistakeI cannot refund him for the stay because it was not our fault [redacted] .com should be reimbursing the Guest since they were at faultRajesh RL *** General Manager

Revdex.com Case #: [redacted] Hotel Site #: *** Customer Care Case #: [redacted] Dear [redacted] Thank you for notifying our office of the concern filed by [redacted] *** at the Days Inn property in Seaside Heights, NJ We apologize that the property did not meet the guest's expectations of our brand's high standard of guest serviceCustomer Care has offered the guest 9,Wyndham Reward points as a gesture of goodwill but at this time she has not accepted them Per her request, I have reached out to the property and reqeusted that they contact her Please know that we truly appreciate the opportunity to respond to the guest's concerns Best Regards, Mary B Liaison, Customer Care Wyndham Hotel Group Phone: [redacted] Fax: [redacted]

Complaint: [redacted] I am rejecting this response because: I want my refund the room was dirty and no water Regards, [redacted]

I called Expedia and also lodged a complaint against this business in hopes that they do not recommend this hotel anymoreI called and spoke with the manager or the owner of the Days InnHe offered no explanation as to why my card was charged almost months after the factI do believe that they are suppose to sign agreements with the credit card companies on security and storage of credit card informationMy hopes are that the credit card ? company is notified that they are NOT following proper procedures and policiesI do firmly believe that they need to be investigated by the health department

Dear Ms***,I did speak with Sudheer regarding your group family stayUnfortunately, during your reunion in our La Baron Conference Center there was a serious malfunction with the air conditioner in the Santa Fe room which we did everything we could to resolve itOur own maintenance staff was available as well a a local HVAC company was called out for service repairOnce we were informed the air conditioner needed to be replaced we did provided several portable fans for your use.In regards to the early check in fees and inaccurate room rates those have all been refunded including several guests that received additional discounts for any housekeeping issuesI will certainly improve my sales service and regret any miscommunication on my part and use this as a learning experience in the futureThank you for taking the time to bring your issues to my attention.Respectfully,AnnaMarie C***Days Inn Midtown

09/17/2015To Whom it May Concern:This letter is in response to the Revdex.com complaint that guest [redacted] filed with you about the no show for her reservationI am including an internal report called a “user activity log”; which clearly shows the guest was informed at the time of reservation that she could not cancel the reservation.Also, the room rate she booked is a two night minimum with no changes allowedIf the guest is claiming she has an issue with what the person at a call center, she would have to go through [redacted] and file a complaint about the Central Reservation ServiceNot the hotel.Thank you so much and we hope this information is helpful to both you and the guest.Sincere Regards,Lori T.Front Office Manager

[redacted] has returned to our showroom to express her concerns regarding pricing Msspoke with our manager, MrV [redacted] and the concern was address to the satisfaction of [redacted] Thank you [redacted] D [redacted]

09/07/[redacted] did stay at the Days Inn from 8/to 8/She was in room ***The guest never told anyone at the office of her issues during her stayShe contacted me August 29thWhen spoke with [redacted] on the 29th she complained about another person at the front desk when she was checking inapologized to her that the other guest made her feel uncomfortableHer other concern was about the outlets in the room and I personally checked them and they all worked.I feel if I were to stay in a hotel and on my first night had the issues she stated would have asked for a different room and not have stayed in the original oneShe kept adding issues as we talked and at this point I knew she wanted a refundrefunded $to her credit card and then she stated, reported you to the Revdex.com.Regards,Janet A.General Manager

Dear Revdex.com, [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Thank you very much for your attention in this matter I do not accept the response from the manager for the following reasons: 1) I met with [redacted] in person prior to leaving the hotel and made my case about the rate I felt that they were contradicting what I was told on the phone when I made the reservation She told me that the hotel would be able to adjust the rate (***) and that I should see her upon checkout During the checkout process I waited for nearly an hour outside the office (adjacent to the front desk), but she was too busy to address the issues at that time She assured me that the rate would be adjusted and a new receipt would be emailed It never happened 2) I did communicate with [redacted] directly about the neeed to transfer the room charge from my personal card to my corporate card We spoke in person, but like the issue in item 1, she indicated that they were busy checking people in and asked if we could speak about this later I telephoned two days later (approximately on 3/23/14) and was again told (by her in person on the phone) that she could not address the issue at that time, but would call me later that day I waited, but never received a call Also please note that at no time was I told about any policy that required corporate pre-authorization Other hotels are able to do this over the phone The issue is much more than any reimbursement or credit card billing issues It is about the time and effort I have put into getting this issue resolved only to be thwarted by an uncooperative manager I would like to stress that I have observed the front desk in action and have do doubt that they were TOO BUSY do deal with my issues when I was there in person However, I continued to be stonewalled for two weeks following departure from the hotel I have done a great deal of business travel, including at other Days Inn location, and have never encountered this before The central issue is that the management at DAYS INN ( [redacted] , PA ***) does not have integrity I have already addressed this issue with [redacted] corporate and am willing to close this issue with the Revdex.com However, I would be very appreciative if your office could leave a copy of this complaint on file so that other travelers can benefit from my experience with this particular hotel Sincerely, [redacted]

To The Better Business Bereau First I like to thank the Revdex.com for handeling this complaint Like all complaints, I am sure you know that there is sides to every story I like to take the letter Mrs [redacted] wrote and go one by one and adress her concerns1) Bedding Yes our bedding has the new Skirts that go on the boxspring but as you can see in my attchment of photos, my bedskirts do not touch the bottom Saying this a housekeeper can easily spot a sox, soda can, cup, ect 2) Bedskirts was tucked Our skirts were glued down to boxspring and also has U shape pins to hold them in place If we feel the need to wash them due to a stain, the glue and Pin are easily removeable3) Towel rack Once again, my attachment shows you a picture of a towel rack in that room I do not see a stain 4) Grout in the bathroom is black How can I change the color of my grout when the tiles were installed, we used black grout to contrast the white tile to make it look better Picture is also attached 5) Hole in the bathtub I did not see a hole and I have attached a picture Yes we have re-surfaced the bath tub, so there might be spot in the tub where it is a slight peel maybe the size of a dime but there is no mole in that area6) rust from toilet bold The ancors we use to hold the toilet in place are not rusted they are stainless so they cannot rustBaseboard is the only thing I saw that was a little damaged We are in the process of fixing that damaged corner Now all this guest had to do is leave a name and number and her issue with the room and as soon as I got back I would have called her and try to give her a free night for a future stay or offer a discount on her existing stay If the hotel had all the issues she claims it had, I personally would not stay here she also did not mention any of this the day of check inn If she did , we could have moved her to a diffrent roomThank you Revdex.com for allowing me to give you my side of the story We hav a 88% score from the last Quality Assurance Inspection dont by [redacted] Hotel Group I am a owner / operater, and I take great pride in my hotel I have been in the hotel Industry for years and have owned this hotel for over years Saying this I am fully aware of how important it is to get good Guest Satisfaction Although we cannot please everyone or meet everyons standards , you have to also consider we are a mid-budget hotel [redacted] ***General Manager/ Owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It didn't resolve at all my complaintOnce I sent my comments to the Corporate unfortunately got the same answerIt's not satisfactory for me, I accept the apologies but still I'm expecting to get a refund of the amount of $and a letter nullifying the accusation made to my honor Regards, [redacted]

This letter is in response to the above listed ID number for the complain registered by ** [redacted] .I'm writing to inform you that we accommodate many guests each evening, and we strive to make their stay a satisfying oneThe principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices.In this case we did provide the services that we always strive to exceptionally provide to all our guestsAs per the complaint it is stated that lamp fixture was not straight and the fridge and microwave were dirtyThe guest did not call the Front Desk Agent immediatelyIf any of the issues were reported, hotels maintenance and housekeeping staff would have immediately addressed to the deficienciesAfter receiving this complaint we checked the tub drain and it is functioning and draining properlyUnfortunately we do not have any notes from the date when [redacted] stayed as none of the issues were reported to the hotelWe had a new guest stay into the same room next night and all other nights thereafter and not one guest has complained.No compensation will be provided as there were no apparent issues with the room and the hotel rendered its services exceptionally,Please feel free to contact me with any further questions or concerns

This is the exact run around I kept gettingNot sure what else I can do:-(They scammed me out of an extra $bucksA $dollars that I as a middle class citizen neededI don't get how a company can get away with this, not just from me but the others in which they do this tooComplaint: [redacted] I am rejecting this response because: Regards, [redacted]

The guest booked a room through our online CRS We never told them and then cannot booked with us locally No one was confused about the price It is Quilt Show Week (special event) every year for more than years at the end of April Therefore we have special event prices and policies in place There is also a day cancellation in place The guest booked online and chose to get a discount and waive the right to cancel it (in this case, it wouldn’t have mattered because of day cancel policy) Under circumstances, we would have waived the cancel policy, but we cannot do anything during Quilt Show week It is too late for us to re-rent these rooms when guest tries to cancel at the last minute The guest also booked a prepaid reservation, so the credit card was charged at the time of booking The guest knows this The guest booked this reservation knowing in advance that it was non-cancellable He was not told to book that way, however anyway he booked, it would have been non-cancellable, since it past the day cancel deadline [redacted] Days Inn Campbell Dr Calvert City, KY Phone: ###-###-#### Fax: ###-###-#### Email: [redacted] .net