Days Inn

Good Afternoon ** [redacted] , I truly apology for the inconvenience that you encountered during your visit here at the Days Inn CampspringAs making third party reservation like [redacted] it is often does not give much of room choice but the best rates availableOur hotel does offer microwave and fridge but subject to availability and first come first serveWe are truly sorry we could not offer you at the time of check as it was not available Putting all these aside we would like you to give us a chance to restore your faith in us again I would like to offer you a one night complimentary night at our hotel for future stayPlease let me know the date and I personally will make the reservation for youOnce again please do accept our apology and hope to hear from you soonBest Regards, [redacted] ***

The guest booked a room through our online CRS We never told them and then cannot booked with us locally No one was confused about the price It is Quilt Show Week (special event) every year for more than years at the end of April Therefore we have special event prices and policies in place There is also a day cancellation in place The guest booked online and chose to get a discount and waive the right to cancel it (in this case, it wouldn’t have mattered because of day cancel policy) Under circumstances, we would have waived the cancel policy, but we cannot do anything during Quilt Show week It is too late for us to re-rent these rooms when guest tries to cancel at the last minute The guest also booked a prepaid reservation, so the credit card was charged at the time of booking The guest knows this The guest booked this reservation knowing in advance that it was non-cancellable He was not told to book that way, however anyway he booked, it would have been non-cancellable, since it past the day cancel deadline [redacted] Days Inn Campbell Dr Calvert City, KY Phone: ###-###-#### Fax: ###-###-#### Email: [redacted] .net

The vehicle can be brought back to be reinspectedThere is no need to replace the tire, possibly the tire sensor is malfunctioningWe will check it at no chargeWe are able to check Monday thru Friday between the hours of 8:00AM to 3:00PMPlease let me know when you can make itAs a goodwill gestureIf the Pressure sensor is found faulty we will replace it at no expense to you Aloha; Jerry

Complaint: [redacted] I am rejecting this response becausei would like a full refund as I had to check out before 7pm when I paid for an over night stay after getting bit by bed bugs and finding used alcohol & shampoo bottle in my room I had to leave this property .The cleaning staff did not do a thorough cleaning on room number *** The man at the front desk was nothing but rude an disrespect to me and my spouse after we Addressed our complaint to him Regards, [redacted] ***

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear [redacted] ***, Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Bend, OR We apologize that the property did not meet the guest's expectations of our brand's high standard of guest serviceCustomer Care has offered to resolve the situation with the guest by placing 6,Wyndham Rewards point into their account as a gesture of goodwill In reviewing the update provided, we understand that the guest is requesting a refund Please advise the guest that they will need to communicate directly with the property regarding this request Please find below the contact information for the owner/operator of the property: Kevin F [redacted] NorthEast Third St Bend, OR (541) 383- If you need any more information on this matter, please contact me directly at [email protected] Best Regards, Mary BLiaison, Customer Care Wyndham Hotel Group Phone: Fax:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Days Inn clerks harass about everything, food , computer anything they can because they don't want to pay for anything, including a life guard or clean roomsThey gave me a room that hadn't been cleaned and they have lots of cockroaches and miceIt stinksThe rate online the previous week for [redacted] was $41/night and the rate I paid online was the same they charge in personThe clerk threatened me and harassed me because I was using the computerThe Hamilton County Sheriff, [redacted] , wouldn't let me file a harassment complaint against Sam P [redacted] and his supervisor wouldn't let me file a complaint against [redacted] I filed a complaint about both parties to the Ohio Attorney General, [redacted]

Complaint: [redacted] I am rejecting this response because: because my money has not been refunded..now as a business person think with a business mind ..be mindful that I reserved roomsNot 4But I paid for rooms yes I was charged for rooms according to my bank I checked Sunday I was told the charges posted were$150.05, $155.50, $ then an additional $that equals rooms charges [redacted] stated one charge was refunded Friday 6/23/17..incorrect, a refund was submitted because it was after pm on a Friday night nothing was returned..business couldn't commence until Monday or Tuesday and I checked it according to my records nothing has been returnedAnother problem is what is being overlooked is the young lady on shift(not [redacted] ) the first employee we dealt with refunded one room for the inconvenience we had experienced..now how are they taking it back or trying to take it back we also got to address how her employee behind my back WITHOUT my approval submitted a charged again for a room again when that situation was addressedNow by Mrs [redacted] ignoring that and pursuing to give my family an change indifference of $16.73..that is a total insult first a crime was committed by submitting an unauthorized charge instead of being honest an calling me and settling it honestly she did it deceitfully that is stealing and wire fraud remember that was an unauthorized stolen digital transaction so I feel not only did Days Inn inconvenience me with rooms and service the Manager is trying to just act like she is not aware of how Days Inn and her employee violated me and stole from me (the employee who committed this act represents Days Inn because it happen on Hotel property and hours by Days Inn employeesNow any honest and concerned Manager would remedy this situation by making me whole don't try insult me by giving me $back like this situation is not serious this Hotel Charged me for four rooms and my bank paid the money I need my money that I over paid $twice given back why? Because the Days Inn employee already put in a refund to make me whole for my inconvenience this employee did this with her own thought,actions, and mindIf that was not the proper action that is now a situation between employee and Days Inn , its already done why penalize me, now the the reverse of the refund that was charged to my card need be given back because it was unauthorizedNow for this whole criminal act you now need make me whole because the first two are a given you weren't supposed to have in the first place that is why we are now at making me whole...now we can peacefully come to an agreement or it can get nasty (this is not a threat) a person who is trying to do right would remedy this situation would accommodate by given me half off on the two original rooms I occupied or just take a lost and say hey we violated you , you will not be charged period that was our mistake are we good please do not pursue this furtherNo The Manager is playing patsy (games like she don't know this) I have tried to be rational but when games are being played it becomes hard...this where I am at ...I am going to let her figure out what she going to do...just be honest enough to tell me without stretch this out , I will then make a decision to have the attorney General office pursue this matter criminallySo no I am not satisfied and I will not let this go until I am made WHOLE...This is ridiculous that I have to tell her her job is to make me whole...but she honestly owe me for two overcharged rooms Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below As of Oct 2, I have not received any checkIt has been a month now since I was over-charged I find it impossible to believe that they can instantly deduct money from my account but that it takes more than month to RETURN funds they were not authorized to take Regards, [redacted] ***

We will be mailing a check for a full refund We are very sorry about what happened

They stayed but did not pay for the roomit was noticed when the books were audited? I have send them the signed registration card showing that they stayed and as we did not receive payments we charged the cardthere is no refund as I have only charged what they owed us for staying with usThanks [redacted]

Very professional, extremely knowledgeable, helpful and highly competent An excellent team to include Mike, Service Pro and Dekota, Service Assistant to Kristen who kept me informed of arrival times, the overall experience was great! I would highly recommend Benjamin Franklin Plumbing to everyone! Thank you!

Our employee went up times per their request and there was no party or issue She offered to move him to a different room but he declined There is no validity to this complaint

Initial Business Response / [redacted] (1000, 6, 2016/04/10) */ We are sorry that we are unable to come to an agreement regarding the customer's claimThe customer signed their estimate under a statement which reads "I hearby acknowledge that I have received the 'Ready to Move' brochure and the 'Your Rights and Responsibilities When You Move' booklet which also contains a description of Allied Van Lines Inc's Complaint and Inquiry Program and arbitration program." This information would have alerted the customer to the importance of doing a thorough check-off of their shipment at deliveryThe customer also signed the inventories under a statement contained in a highlighted box - "IMPORTANT NOTICE TO CUSTOMER - INSPECT YOUR SHIPMENT CAREFULLY! MAKE SURE THAT EVERY ITEM LISTED IS ACCOUNTED FOR AT DELIVERYWE HAVE CHECKED ALL ITEMS LISTED AND ACKNOWLEDGE THAT THIS IS A TRUE AND COMPLETE LIST OF THE GOODS TENDERED AND THE STATE OF THE GOODS RECEIVED." We are sorry that the customer felt that they needed to move their items into their residence on their ownThe number for our customer service department is listed on the top of the Bill of Lading; had the customer called they would have been able to arrange to have the items delivered into the residenceA check of the call log indicates that no calls were placed to customer service Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no way we could have checked that everything was accounted for at time of delivery since it was completely packedSaying we should have done a check off at delivery is completely unreasonableIt took over a week to see if everything was accounted for Final Consumer Response / [redacted] (4200, 16, 2016/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response is unacceptable and is none other than a bunch of liesNone of this response is true or accurate of what happenedThe movers dropped our belongings and left at 11pm before we could do anythingWe were not provided with any inventory list contains the mirror so how could we have known if everything was there except to go and open every packageYou can continue to respond but every response you give is unacceptable Final Business Response / [redacted] (4000, 18, 2016/04/14) */ The customer states that they were not supplied with any inventory list containing the mirrorAttached is the packing inventory, signed by the customer, which lists packed cartons containing mirrorsAlso attached is the high value inventory, also signed by the customer, which contains the statement "NOTE: It is the customer's responsibility to acknowledge any damaged or missing items at the time of delivery by documenting such occurences on the item check-off sheet and/or inventory forms." The 2nd attached inventory sheet, signed at destination by the customer, does not indicate that the check off was completed

We received the attached guaranteed reservations, [redacted] and [redacted] , each for rooms for nights, through the CRS (Central Reservation System) from WyndhamWe are required to hold rooms for guaranteed reservations because we do not know when the guest might come, consequently we are expected to charge the booker a no-show charge if they do not check in since we cannot rent the empty room to someone else after the time has already passedWe have also attached the reservations that the customer cancelled, [redacted] and [redacted] As can be seen, the reservations are for the same name and dates, July 5-7, and each one has a different confirmation numberWe were just following requirements by holding rooms for all reservations we received.In this case, Wyndham has already agreed to refund the no-show charge and has mailed a check to the customer on 7/20/We attached Wyndham Customer Care Case # [redacted] showing the compensation check for $sent 07/20/

Another great service by Chris B Chris B was very thorough and provided the information I needed to make confident decisions The office staff kept me informed about scheduling my appointment and arrival time Thank you

To whom it may concern,To whom it may concern, I apologize for the delay in repairsI want to clarify [redacted] left a voice mail Monday afternoon about the delayWe should have updated you with the estimate Tuesday AMSince then the estimate has been given to youWe will do everything possible to expedite the repairs of your vehicleMahalo, Jerry

Initial Business Response / [redacted] (1000, 6, 2016/08/01) */ The carrier received the customer's claim form on July for the reported damaged itemsA repair firm will be assigned to inspect the damaged sofaThe claim will be settled based on the customer's chosen coverageThe carrier will settle the claim in the order in which it was received

Ms [redacted] ,I am in receipt of the complaint you filed with Revdex.comI have looked in our reservation system and can't find your nameIs it possible you were under the company name or something else?Please send any additional information you may have[redacted] ***Sales Director | Operations ManagerDays Inn - Rutland/Killington [redacted]

Mr [redacted] 's accusations are completely unfounded Yes the clerks made errors and did the best they could to correct them As he admitted, was transaction was Voided immediately AND I have the complete transaction list in front of me - a complete reversal was made same day as check in on another one of the charges Two charges of $each were either voided or reversed same day That leaves the two rooms the guest did use - one charged properly at $and the second room charged at $ I issued a credit on the 28th of $to bring the second room equivalent to the firstThere are no games played in this matter and no criminal activity Banks normally take 3-business days to settle an account out but I have also know banks to take days to place refunds, voids, reversals back into a customers account This started on June 23, and today is June 30, - exact business days after the original transactionIt is amazing to me that Mr [redacted] can email me directly and be courteous and understanding but when working with the Revdex.com he is hateful and null of understanding making accusations and threatsI would be more than happy to share my banking transactions with the Revdex.com, but they are not for the customer's eyes, therefore they are not attached to this documentI have paperwork to back up every statement I've made and I am sorry but Mr [redacted] is now at the mercy of HIS BANK to finish the refund process [redacted] General Manager