dealsmachine.com

"Good shop! Several times made an order in this store spare parts for RC toys. Good choice, value for money. I liked the fact that photos do before sending the parcel. It is very convenient. I would recommend this Store"

Electronic product at deal price. Good experience. Great products. highly recommended++++++

Review: I received two android tablets in January. One of them has a broken on/off switch and I'm trying to get some response from customer service at ahappydeal.com My first attempt was to file a "ticket". They state on their website that I would be contacted in 24 hours. No contact. I called them and spoke to a representative, unfortunately I didn't have my ticket number available at that time. She told me to email another ticket, which I did. That was last Tuesday, today is Monday. Still no contact. No phone call, no email. I called again today after I clicked on "complaint" on their site. The representative assured me that her colleague would call or email me back within two hours. Nothing. I have been patiently waiting for a response. While I had the representative on the phone I asked her why she couldn't help me? Why do I need to speak to her colleague? She said it was a different department. I asked what do I do when she doesn't call or email me? Because that is what I feel like will happen (which it did).Desired Settlement: I would like a representative to contact me and provide me with the information I need to send in the malfuntioning tablet so that I can get a replacement. They have a 30 day refund policy and I feel like they are trying to string me along until they can say, "Sorry sir, it is past 30 days, if you would've have called us earlier..."

Business

Response:

Dear customer

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

Regarding your order, we can help to change but please return to us and pay freight because it has passed a month; or we can refund you full price of product and please return to us item.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Ahappydeal Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because: After all the information I have provided on many occasions, ahappydeal.com has still not provided me with even an address to return my item. Their response is polite yet not informative. I want to be sure that this tablet will be sent to the correct location for processing and they will return a new one back to my address. All I have is my confirmation number from the order, and my ticket number.

Review: Ordered 3 tablets online on 2/12/14 PayPal account charged and payment went thru successfully. Called numerous times 2/13 - 2/ 16 to find status of order phone rings recording comes on no one answers, sent 3 emails in 2 days no response. At this point I want a refund its obvious this is not a real company. I read the reviews from other customers but not before I made a purchase I wish I had. I read complaints that people never received thier products. No one will answer me my emails go no where!! This is not a real business so why do they still exist this is crazy.Desired Settlement: I do not want the items it's obviously my order will remain "processing" but they already received my money in thier hands.Just want the money back and order cancelled so that I can spend the funds at walmart.

Business

Response:

Dear [redacted]

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

Regarding your order, We have delivered your order on February 17, and you will get your order in 3-5 days because you paid DHL. [redacted] is trakcing no. you can track through [redacted]. please wait for 5 days, you will get your order.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Horrible experience. Changed terms of payment after the sale:

I placed an order for electronics devices for a small business via their store's default payment method, PayPal. After the purchase, I received a message from Dealsmachine requesting I provide proof of identity through an unencrypted connection. I declined and asked for alternative options to provide the information, which they were not able to provide. I finally provided the information they requested through a secure method I provided and Dealsmachine then changed their request to get my PayPal account status changed to verified, which I declined to do since that requires giving PayPal direct access to a bank account. Dealsmachine then told me I could now only get my order if I paid via wire transfer or Western Union transfer, which directly contradicts Dealsmachine's written payment policy. The full purchase amount had been processed through PayPal, so they have my money, but now they want me to wire more money to a foreign entity after unilaterally deciding to change the terms post-sale. I have filed a dispute through PayPal and canceled the order, but this has been a giant waste of my time and reeks of unsavory business practices.

I can only recommend this page!

I bought 2 times on Dealsmachine and I am very satisfied. Good quality for small prices and quick shipping like. My questions were answered by the Customer Centre always inerhalb 24 hours.

Review: I placed an order for an item on September 16, 2015. To date, I have not received the items. I have opened a "Ticket" via dealsmachine.com web site. Their response continues to be to just "wait a few more days" for the shipment. I believe I have waited long enough.Desired Settlement: Refund the money paid for the items.

I have only had good experiences with Dealsmachine.com I have purchased multiple items ranging from a few dollars to well over $100 with no issues. I will buy from them again soon.

I ordered some Items from Dealsmachine.com everything went so smoothly and received the items as described, not to mention their most competitive prices. Delivery time was between three to four weeks which is very normal for a free shipping from China, The other good thing about this online company that they keep you informed about your item from the time you buy it until it reaches the shipping company.

This is my experience hopefully readers will find it helpful.

Crooks!!!! Never do business with them!!!

liars and NOT SERIOUS !

NEVER TRUST THIS COMPANY ... BETTER GO ON THE OTHERS LIKE GBEST. THEY STOLE MY MONEY .. NEVER SENT THE ITEM AND NOW WHEN I TALK TO THEM ON THE CHAT THEY CUT MY CONVERSATIONS .. VERY RUDE... STAY AWAY FROM DEALSMACHINE ... THEY THEY KEEP ON TELLING ME LIES THAT THE ITEM HAS BEEN SENT WITH DHL SINCE 26th of AUGUST !!!! WE ARE 7th OF SEPTEMBER ... THEY GAVE ME THIS TRACKING NUMBER 9**SSN** ... LIARS LIARS DHL NEVER HAD THE PARCEL ... PLEASE STAY AWAY FROM THEM .. DON'T BUY NOT SERIOUS

Review: Customer Service will not respond!

The customer service at "ahappydeal.com" is horrible. I purchased an android smartphone for the amount of $64.71 with shipping and insurance on the sixth of September. I was told it would ship out in 24 Hours. That is FALSE, because it shipped out 3 days later, on the ninth of September. When I try to contact customer service, they rarely respond, act like they don't understand a thing, and they speak poor English. This is the worst customer service ever. Desired Settlement: They need to refund me my shipping, and improve their customer service.

Business

Response:

Initial Business Response

Dear customer

Thanks for your inquiry and request.

We are very sorry about this trouble.

Could you tell me the order no so that we could help to check your order and help to solve the problem.

Looking forward to your reply!

Best regards

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

DXXXXXXXXXXXXXXXX

Business Response

Dear customers,

We are really sorry for the delayed shipping. We have refunded you 10usd for as compensation on October, the refund ID is 6KXXXXXXYLXXXXXXP. If you are unsatisfy with the solution, please kindly keep contact us. Thank you very much.

Review: I purchased 6 7inch tablets, one did not work. Sent back for repair & not repaired.

I bought 6 7inch tablets and 6 tablet covers for xmas gifts. one tablet did not work properly. Paid for shipping back to company to have it repaired. I received a tablet back that was not the same one and it did not work. The company wants me to pay shipping again to have repaired and they did not fix it the 1st time. I should not be required to pay for shipping again. The last thing they told be that I should have it repaired locally. I would like a refund or they can ship me a new one and I will ship the broken one back at their expense. Basically the company is not honoring the warranty. The item was not fixed and I can not afford and should not be required to keep paying for shipping for something that is not being repaired.Desired Settlement: I was going to be satisfied with a repair, but it is evident they will not do this. I now want them to replace the faulty one they sent back with a new one.

Business

Response:

Business' Initial Response

Dear [redacted],

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

We will try our best to fulfill your Desired Resolution as requested, Please find the ticket and continue our conversation there, we are confident that we will offer you good deal.

At the meantime, we will learn from the issue to ensure that it does not reoccur. We believe that we can still learn from it to ensure a better shopping experience for our other customers.

Once again, I want to offer my sincerest apologies to you for the issue.

Kind Regards,

Ahappydeal Customer Service staff

[redacted]@ahappydeal.com

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

They want to give me $15.00 to have it repaired or charge me $40.00 for a new replacement. I have already spent $124.00. Adding $40 more will push the price of the tablet to $164.00. $15 is not enough to get it repaired and at $164.00 I could have bought a 10 inch tablet instead of a 7 inch tablet in the US. I would settle giving the company $20.00 for a new one since I have already spent $124.00 purchasing the original for $74 and spending another $50 to send back for repair and it was not repaired.

This still pushes the price to $144.00 for the 7 inch tablet, almost double the price. This was a gift to someone at Christmas and they have not been able to enjoy it yet. This has taken too long to settle.

Business' Final Response

Dear [redacted],

I want to start by apologizing unreservedly to you for what has happened again; it is never our intention to upset any customer.

Please understand there may be an accident for thousands of orders. But we would like to make a happy deal for both sides so that we can keep a long business relationship.

We are just trying to offer the solution to see if you can accept it or not, so please continue your communication with us. We will help you anyway.

Sincerely hope the matter will be resolved soon.

Kind Regards,

Ahappydeal Customer Service staff

[redacted]@ahappydeal.com

Review: The website says my tablet should have 4gb on internal memory.When you go into settings and look at the actual storage it only has 1.68 gb.

This is the order info

Order No. :

DXXXXXXXXXXXXXXXX Send / View Message RMA Application

Order Status :

Shipped out

Tracking Number: RRXXXXXXXXXFJ By freipost update on: 10/10/2013 00:00:16 AM PST Delivery estimate: 10-25 business days. Exact time depends on courier.

Trade links :

Goods title

Goods prices

Quantity

Subtotal

Q88+ 7 inch Tablet PC Android 4.0 Boxchip A13 1.0GHz Dual Cameras

USD46.99

1

USD 46.99

Commodity price:USD46.99

Total cost

Commodity price : 46.99 + Delivery costs: 12.88 + Insurance: 1.94 + Tracking Number: 1.99

The amount payable:USD63.80

Consignee name :

Receipt address :

[redacted] deanna ave ZIP/Postal Code: XXXXX

City :

brusly

States :

Country :

United States

Zip :

XXXXX

Contact telephone :

XXXXXXXXXX

E-mail :

[redacted]@yahoo.com

Deliveries :

Flat Rate Shipping

Payment :

Credit card via PayPalPay time : 10/09/2013 17:17:39 PM

Invoice :

Do not need Invoice

Order date :

2013-10-10 01:14:22

This is my complaint ticket.

Ticket:

TXXXXXXXXXXX

Order Number:

dXXXXXXXXXXXX[redacted]

Message type:

Making a Complaint

Subject:

refund

Content:

The website says my tablet should have 4gb on internal memory.When you go into settings and look at the actual storage it only has 1.68 gb. I would like a refund since this product is falsely advertised.

State:

Processing

Full Name:

Adminstrator(carrie)　At :10/24/2013 11:07:04 PM

Dear [redacted]

Thank you for notifying us of the issue,sincerely sorry for the inconvenience caused to you.Could you take a photo of that for us?After we confirmed we are going to apply the compensation for you.

Thanks for your understand and support.

[redacted]　At :10/25/2013 06:49:43 AM

This is a screen shot of your website

attachment 1

[redacted]　At :10/25/2013 08:14:43 AM

This is the pictures of what the device says

attachment 1attachment 2attachment 3

[redacted]　At :10/25/2013 12:26:09 PM

This is the pictures of what the device says

Adminstrator(carrie)　At :10/27/2013 05:35:18 PM

Dear [redacted]

Thanks for your information,are you willing to accept the refund of 10dollar?I can apply it to you now.

Best regards

[redacted]　At :10/28/2013 07:36:58 AM

I have visited several websites online & seen where they all have 4gb of memory listed for this same tablet. Why is does this one not? Is it just a defect in this tablet or is it a defect in your sites tablets. This small error is ging to cost me extra money to achive the same amount of memory I thought I was orginally purchasing. Also there has been no change to your website as you can see here. Please clarify.

attachment 1

[redacted] :10/29/2013 07:31:27 PM

Dear [redacted]

Thanks for your reply,could you accept the refund of 10dollar I mentioned before?If no we can offer you the address to return it back for exchange,ok?

Thanks for your understand and support.

[redacted]　At :10/30/2013 10:51:08 AM

Why should I have to pay to ship it back to you & a restocking fee?

Desired Settlement: I would like a replacement of this device which actually has the 4 gb of external memory or a total refund. I should not have to pay a reshipping & restocking fee when their website clearly states that there should be 4gb of external memory.

Business

Response:

Initial Business Response

Dear [redacted]

We are so sorry for the trouble we caused.

We have checked your order, do you want us to help to ask for resend or refund? please contact us.

We will be more than happy to contact the customer directly to offer you a future consideration.

Ahappydeal Service

[redacted]@ahappydeal.com

Final Consumer Response

I called my credit card company a a full refund has been issued. Thank you. But you may want to revie your website. It still has false advertisment listed on it for this product.

HighLight:

*CPU: Boxchip A13 Cortex A8 1.0GHz

*GPU: Mali 400

*OS: Google Android 4.0.3

*RAM: 512MB DDR3

*Internal storage capacity: 4GB

*External storage: Micro SD card (up to 32GB) - not included

*Screen: 7 inch 16:9 TFT LCD capacitive multi-touch panel 800 x 480 (WVGA)

*Front camera: 0.3 Megapixel

*Back camera: 1.3 Megapixel

*Flash: Flash 10.3

*Support Video Calls Online

Final Business Response

Dear [redacted]

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We have helped to ask for total refund, please check your paypal account.

We will be more than happy to contact the customer directly to offer you a future consideration.

Ahappydeal Service

[redacted]@ahappydeal.com

Review: Smartphones I ordered does not work with verizon network in my area

Cannot activate andriod smartphones through the verizon network in my area. would like to recieve the dame type of phones that I ordered to work with my networkDesired Settlement: Would like to recive two of the same type of phones I orderd to work with and able to activate through my wireless network or a refund of 149.00 which includes shipping cost

Business

Response:

Dear [redacted]

Thanks for your inquiry and support.

We are so sorry to hear that. we delivered as you request, but they does not work with verizon network in your area, According to our company's policy, we could refund for full refund without freight because freight had been used when shipping, and you need to afford yourself. and you need to return to us the two smartphones.

If you have made a decision, please cntact us, and we will help to solve problem.

Ahappydeal Service

[email protected]

I spent about USD400+ for various small electronics products in this company. I have received everything in estimated time frame according to company website, with good quality. So far I have no issues with the company and no reason to complain. I am going to buy more items in near future.

ENGLISH//

Hi! I bought a smartphone from Dealsmachine (www.dealsmachine.com) for 170€, concretely a Kingzone Z1, but it happened to have a screen fail, so I had to give it back. I paid for the shipment and they got the phone back, and after that I've been a whole year talking to them trying to get my money back, but all I have obtained has been nothing but lies, telling me they will refund me the money after 2-3 weeks, later in 3-7 days, later after another 3-5 working days, later after another 2-4 days, later between 7-25 days and last time between 3-5 working days.

In every moment I've treated them with respect and kindness, I recorded a video for them to see the screen fail, I talked to my bank to check there was any problem with my account, I gave them a second bank account number to refund the money and I've been waiting for a whole year to get my money back, but thieves are thieves and as I've checked by myself, I'm not going to see that money again, so the only and last thing I can do is telling you what they do for you not to fall in the same trap as me and buy there, you'd better buy in other online store and if possible, in a bricks-and-mortar one.

I leave the video of the screen fail recorded by me:

https://www.youtube.com/watch?v=gmRx5Hw1bGU

and the screenshots of the conversations with them:

https://onedrive.live.com/redir?resid=D[redacted]&authkey=!ALaxQ2KveXbw4QQ&a...⇄ />
ESPAÑOL//

Hola! Yo compré por Dealsmachine (www.dealsmachine.com) un móvil por 170€, concretamente un Kingzone Z1, pero resulta que tenía la pantalla defectuosa, así que tuve que devolverlo. Pagué el envío de vuelta y recibieron en teléfono, y después aquello he estado todo un año hablando con ellos e intentando recuperar mi dinero, pero todo lo que he obtenido no han sido mas que mentiras, diciéndome que recibiría el ingreso tras 2-3 semanas, después de 3 a 7 días, después tras otros 2-4 días, después de entre 7 a 25 días y la última vez de entre 3 a 5 días laborales.

En todo momento los he tratado con respeto y amabilidad, les grabé un vídeo para que vieran el fallo de la pantalla, hablé con mi banco para comprobar que no había ningún problema con mi cuenta, les di un segundo número de cuenta bancaria para que me ingresaran el dinero y he estado esperando un año entero para recuperar mi dinero, pero los ladrones son ladrones y como he comprobado por mí mismo, no voy a volver a ver mi dinero de nuevo, así que la única y última cosa que puedo hacer es deciros lo que hacen para que no caigáis en la misma trampa que yo y compréis ahí. Mejor que compréis en otra tienda online o sí es posible, en una tienda física.

Os dejo el video del fallo de la pantalla grabado por mí:

https://www.youtube.com/watch?v=gmRx5Hw1bGU

y las capturas de pantalla de las conversaciones con ellos:

https://onedrive.live.com/redir?resid=D[redacted]&authkey=!ALaxQ2KveXbw4QQ&a...⇄

This started off as a great experience, then slowly turned into the worst experience of my life.

The product they sent me had a faked amount of RAM (most of their phones are from what I researched even if its only by 48, as 2GB is calculated as 2048 not 2000 like my phone reads) and was shorted about 1GB of internal memory. Then the phone kept freezing because it was trying to swap to my carriers old 2G network which has been deactivated for over 1YR. I emailed DM and their CSR told me I had to return the phone for a replacement even though all they had to do was send me proper instructions from manufacturer on how to force phone to save settings in engineer mode for removing the 2G networks (that is literally all it takes for my problem to be resolved). Told me to pay for repair out of pocket and they would reimburse me up to 80% of phone value. When I could not find a single repair center to assist me because they have not encountered this phone before, DM insisted that I sent to Shenzhen China to get replacement. Told them they sent me product that manufacturer faked specs on and they can either resolve my issue or refund me my money. CSR told me they will not refund me but kept insisting I send phone to China.

BUYER BEWARE... THEY ARE ALL NICE AND HELPFUL UNTIL THEY HAVE YOUR MONEY, THEN YOUR SCREWED AND STUCK DOING THINGS OUT OF YOUR POCKET!

Review: Don't let the sweet name aHappyDeal.com, their 5-star user rating and their cheap price fool you.....

Next time when you shop on internet, check the web store's Revdex.com rating first. Recently, I had a bad experience dealing with aHappyDeal.com. Surprisingly, they have a 5-star rating from 466 reviews.

However, aHappyDeal.com is rated the lowest F on a scale of A+ to F on the Revdex.com official web site. Which one will you believe? a 5-star user review? or, a F ranking on Revdex.com (Revdex.com) official web site?

Please check the following link at Revdex.com (Revdex.com) official website:

http://www.Revdex.com.org/northeast-california/business-reviews/home-electronics...⇄ />
I bought the BC133, the 13.3" AndroidBook from aHappyDeal.com

Wow! The 13.3" is the largest screen size for an AndroidBook on the market today. Very cool?!

Honestly, I feel very DUMB for my bad judgment. YES, the screen is the LARGEST one you can find for an AndroidBook today. However, its performance is even slower than the old iPhone 4. Can you believe it? A computer runs slower than a smartphone?

Please visit

for the full product review, including photos, proofs, test results and all correspondences with aHappyDeal.com

You might think if you don't like this product, simply return to vendor and ask for a refund. Well, you need to think it again.

The product cost is $151.29. The total invoice amount (including shipping and insurance) is $185.27. They will only refund $151.29 to you.

Furthermore, you need to return the product to

Room 201,2rd Floor,Building 8,Zhongxin Industrial City, Chuangye Road, Nanshan District, Shenzhen Guangdong Province, XXXXXX China.

The buyer (you) is responsible for all the return cost and must provide an online tracking number.

Let us do a simple math here.

You paid total $185.27, but just get a refund of $151.29

You already lose $33.98

Your return shipping cost is $71.55

You lose another $71.55 (As an individual, you cannot get a volume discount shipping rate.)

You received the refund of $151.29. Deducting your loses, you actually only received 151.29 - 33.98 - 71.55 = $45.76

Wasting so much time and money, you will receive a net refund $45.76. Will you be happy? What is the loss of aHappyDeal.com? They simply refurbish, repack and reship to the next victim. Please circulate and distribute this review to your friends so that the company will respect the consumers by providing us quality products and services.Desired Settlement: Buyer shall not be responsible for the shipping and return freight for the defective item received. Therefore, I humbly request for the following things:

1 A full refund of $185.27

2 A PAID DHL shipping label with return address

3 Additional triple damage of $600 to compensate buyer's time loss.

Business

Response:

Business' Initial Response

Dear [redacted],

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

The order has been resolved for you now, you do not need to return the device, and you can check the refund in your PayPal account, hope your understanding anyway, we had tried our best to make you satisfied.

Since you can read the information about about policy:

http://www.ahappydeal.com/m-article-id-102.html

We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Ahappydeal a great place that provides the best possible experience for every one of our customers.

I want to offer my sincerest apologies to you for the issue.

Kind regards,

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Your responses are worthless but costs me time and money. You failed to comply with my triple damage request for additional $600.

I am not alone. Please click the link to read all victims statements.

https://www.google.com/products/seller?q=bc133,+13.3%22+android&zmi=ahappydeal.c...⇄ />
aHappyDeal.com purposely discourage customers' returning products to them by using the following strategies:

1 Ask customer provide order number and SKU number

2 Ask customer return product to CHINA with a tracking number and at customer's expense.

3 They only refund product cost but nothing else.

They never publish my comment on their user review column. They only select and publish positive comments. The result of customer reviews is 4.9 out of 5.0 as shown in the following link:

http://www.ahappydeal.com/m-review-a-view_review-goods_id-XXXXXX.htm

On the other hand, their Revdex.com ranking is F on a scale of A+ to F. Please see the link below:

http://www.Revdex.com.org/northeast-california/business-reviews/home-electronics...⇄ />
The government shall shut down this company.

Business' Final Response

Dear [redacted],

Let me start by apologizing personally for your experience. We really want to work with you to make this right.

You told us the problem is the Wrong AC adapter, GPS not working at the beginning.

So we are trying to solve the problem by sending the right AC adapter, and help you to let the GPS working. Since you said you do not accept idea, we advice to return, all this is according to our policy; we would like to offer you refund after you returned all the items.

And at the end, we refund you all the moment you paid and you do not need to return. That is what we can do for you, send you the device, and refund you all the money, we had nothing now.

Hope you can understand all the procedures we process are according to the policy and offer the best we can beyond the policy now.

All customer feedback is vital for us, whether good or bad, so we are grateful to learn about this customer's experience.

Anyway, I want to offer my sincerest apologies to you for the issue.

Kind Regards,

Ahappydeal Customer Service staff

It is one of the best websites where you can buy a lot of quality items, they are very serious and i'm very happy with them. I will buy again.

Es uno de los mejores sitios donde poder compara muchas cosas de calidad, son serios y estoy muy contento con ellos. Volvere a comprar.