Desert Warrior Products

Review: Order # [redacted] I placed an order with Desert Warrior Products 9/8/14, My account was charged for the full amount and I have not received my order. I have sent them numerous e-mails requesting an update and on reply said that it would be sent out in September. Since that reply I have not been able to get any response from them or get my order.

Below is a timeline of my order and e-mails trying to get a response from them.

September, 8th 2014

I Placed an order with Desert Warrior Products for an AR-15 80% Lower Adjustable Universal Jig Kit for $128.98 Plus $7.95 shipping for a total of $136.90

I received a conformation e-mail from Desert Warrior Products with the invoice showing that they charged my account

9/9/14

my debit card was charged for the full amount of $136.90

9/23/14

I sent an e-mail asking for a ship date for my order

"Hi,

I was checking on my order from 9-8-14, it was for an ar 15 drill jig. I received an order confirmation and it was charged to my card on the 8th of September. Do you have a ship date or idea when I can expect delivery of the order?

Thank you

Neil"

9/28/14

received this reply

"The factory is backed up on orders. I'm scheduled for another delivery Monday or Tuesday. Your jig is in it and I'll ship it the same day.

Desert Warrior Products"

11/12/14

Sent another e-mail asking for a status update

"Hi,

I am checking on my order. Could you give me an update on it please. [redacted]"

Have not received a response

11/21/14 & 12/16/4

Sent e-mails asking for an update on my order.

Have not received any replies from them.Desired Settlement: I would like to have my order delivered or get a refund with interest (because they have had my money since September)

Review: In February of 2014 I made a purchase with Desert Warrior Products and one of the Items which cost $187.00 did not work properly so I asked to return it for refund and they agreed to provide it within 10 days which I have never received. I contacted them many times over the last 3 months and got no help from them. The GM who's name is [redacted] is the one responsible of providing refunds and he never responded. Its been 3 months now and clear their intentions are not good. They should never do this to customers because its not only unlawful and bad for business but you never know who your selling to and what branch of law enforcement they work for but they are about find out.Desired Settlement: A refund would be the only option to satisfy.

Review: Purchased an item on their website. Money was taken from my account and no product has been shipped. No response to any emails, phone calls or messages through facebook. I've read reviews through several blogs and gun forums and they haven't not responded to anyone in months.

Should've looked at reveiws first but I ordered things from them earlier last year with no problems.Desired Settlement: I want what I paid for.

Review: I ordered a [redacted] for my M1a on 28 August 2014. I was charged for this product on 2 September 2014. After repeated unanswered emails and phone calls promising it will be sent I have received nothing. Now all their phones are "no longer in service/ disconnected" except one number that has a voicemail stating they are no longer taking customer service calls.Desired Settlement: Please refund me the full amount owed or send me the product I ordered now

Review: I placed an order on 4/15/14 for $499.96. I called and changed the order on 6/11/14 for an item that was $[redacted] (looking back on my bank statements I never received a refund for $[redacted] either). I contacted them via e-mail (they no longer answer the phone) on 8/30/14 to cancel the entire order, I got no response. I contacted them again on 9/24/14 to cancel the entire order. I finally got a response on 9/25/14 stating that they have been extreamly busy and will send my order out ASAP. I responded back stating that I would like to cancel my order and get a refund. They responded back on 9/26/14 and said it would not be a problem and I should see the refund on my bank statement within 72 hours. I still had not received my refund and I contacted them again on 10/14/14 with no response and then again on 10/16/14. They responded the next day saying that they would look into it and that is the last I have heard from them. I sent them an e-mail on the matter on 10/24/14 and on 10/27/14. I contacted my bank and they opened a dispute but since it had been over 120 days since the initial charge of my credit card, there was nothing they could do about it. I contacted them one last time on 11/21/14 and of course never received a response.Desired Settlement: I would like to simply get my money refunded to my credit card.

I ORDERED SOME ITEMS FROM DESERT WARRIOR PRODUCTS ON 8/22/2014 and NEVER RECEIVED THEM .PAID FOR THEM AND NOTHING.I E MAILED THEM OVER & OVER NOTHING. THEN I GOT A E MAIL , WE MISS PLACED YOUR ORDER ON 1/15/2015. NOW MY ACCOUNT HAS A BACK ORDER ON IT.TODAY IS 2/13/2015. HERE WE GO AGAIN .

Review: I had placed an order on 8/31/14 where my credit card was immediately charged. On 9/25 I emailed them asking about the status of my order and I was informed that the product was out of stock and they were waiting for a new shipment from the manufacturer. I waited another month and have not received my order or heard anything from them. I have sent about 2 emails a week for more than amonth and have not received a single response. In these emails I expressed I have no problem waiting for the product, I would just like to be given a reasonable estimate of when I can expect my order. I tried calling the company but there was a voice recording saying they temporarily disabled customer service by phone and to email them with your order number in the subject line, which I have multiple times and gotten no response.Desired Settlement: I would like my order, or at the very least a response back to my emails to tell me when I can expext it.

Review: Listed quantity of items on the website were not available. Eight months after ordering, I still have not received the items purchased. The company will not answer any calls, e-mails, or respond to any messages left via voice mail. My credit card was charged though no products were shipped. The truth will always prevail. Here's an idea: Don't place an order online! Call them to verify that they have what you want on hand. Does it look too good to be true? It just might be.

http://www.desertwarriorproducts.com/

Review: On 21 July 2014 I placed an online order with Desert Warrior Products. My debit card was billed 23 July against what I assumed was my order being processed for shipment. My order status was still listed as processing on 29 July, so I began attempting to contact them via telephone. After spending four days calling at least three times a day I finally managed to reach someone in customer service. After speaking with [redacted], the gentleman who answered, I discovered that the company's website is not tied to their inventory and that my debit card was billed for merchandise that was not in stock. I chose to cancel my order and purchase from a different vendor. On 04 August I received email confirmation the order was cancelled, but my refund has not been credited back to my bank yet. The company has temporarily discontinued customer service by telephone, stating they are attempting to streamline operations and catch up on back orders. I have sent two emails to customer service regarding their failure to reimburse me for the cancelled order, one on 13 August and another on 24 August, and have not received a reply to either email or a call regarding the matter at the phone number included in both emails. For the past three weeks all attempts I have made to contact someone at Desert Warrior Products regarding this matter have been unsuccessful.Desired Settlement: Desired outcome is for Desert Warrior Products to provide a full refund for the cancelled order. Order number and dollar amount for cancelled order can be provided if needed for mediation.

Review: On November 21 of 2014. I ordered a 80% lower jig. My money was taken out of my account immediately,I received a conformation of purchase,but have not received shipping info. Nor have I recieved my product. I have sent 3 emails regarding my order,and have not recieved any emails back. I have called and all I get is there answering machine.Desired Settlement: I would like my product or a refund.

Review: Made a purchase on July 9th, 2014, received order confirmation and my credit card was charge immediately after checkout. After 18 days without receiving the product or any additional information about the purchase, I attempted to contact them via email to their post email address on July 28th with no response. On July 30th I attempted to contact them via telephone at the post customer service line during posted call hours, received no answer and no voicemail option. Attempted to contact them via email same day asking for a cancellation of the order, received a replay that they would cancel the order and refund my money. I contacted them again on Aug 4th asking for a status of the refund, they contact me back two days later stating a refund takes a minimum of 14 business days blaming their claiming they don't know why it takes so long. Attempted to contact them again on Aug 20th for a status update on my refund with no response.Desired Settlement: Would just like my money back.

Review: I placed an order for an item on August 17th and never received it. The item was an AR 15 adjustable jig, and is a normally stocked item. I e-mailed the company three times and have not received a single response.Desired Settlement: I would like to have my credit card refunded for the full amount of $135.42 so I can take my business elsewhere.

Consumer

Response:

You can go ahead and close my complaint, ID [redacted]. Desert Warrior

products shipped me the product I ordered. I never did receive any

correspondence from the company, the order just showed up at my door.

Thanks

Review: Placed an order for a product on 29 August 2014. Money was deducted from my account. Product still has not been shipped or delivered. Requests for status of the order have gone unanswered. E-mailed request to have order cancelled with no reply.Desired Settlement: Refund of order amount of $55.95 USD.

Review: I have made several attempts to contact the seller via email and phone in regards to an order placed on 3/1/15. No response has been received whatsoever as to confirmation of the order nor confirmation of shipping on Order ID: [redacted]. I now find with the Revdex.com the sellers "F" rating as other consumers have had identical experience dealing with desertwarriorproducts.com.Desired Settlement: I want the total complete amount of $55.77 USD refunded back to my Paypal account. ASAP!

Review: I ordered a product from said company. It turns out I couldn't use the product, so I contacted them to exchange the product for another one. Lo and behold the product I want isn't in stock and is on back order. I waited for over a month to get the new product. Between that time I lost my job thanks to [redacted]. I contacted said company again, and this time requested to get a refund for my order. No response, I recontacted the company to get a refund. It took them two weeks to respond to my second email. They told me I would receive a refund based on the exchanged item price, and a email from another fellow about the refund being processed. All this should take 5-7 business days to see the refund in my account. Well it's now a week later and still no refund. Why am I being refunded the amount for the exchanged item when I never got the exchanged item? I have again recontacted them just before I wrote this complaint. This is ridiculous, tell everyone to avoid these people they're scam artists.Desired Settlement: I would like the full refund of the originally purchased product NOT the exchanged product that never was replenished at the company.

Business

Response:

Mr. [redacted],

I will get to the bottom of this issue, I promise. Please call me after 2:00pm tomorrow or any time after that to get this resolved with me directly, as long as we have never shipped the product, or have received it back and it is in a shape that we can sell, you will get a complete refund.

Please tell the person who answers that I told you to call from the Revdex.com.

Regards,

President

DWP

Review: I've purchased from DWP and received an email stating they have processed my order and yet I have not received my product. It has been a complete week I live in [redacted] and I know it doesn't take a week to go from [redacted] to the [redacted]. I want to know where my product is and what's taking so long. If the product is back ordered then at lease notify me instead of leading me to believe it's in stock.Desired Settlement: Please deliver my order within this week 11/18/14-11/22/14 or I will ask for a refund and if I have to I will drive to your business my self

Review: On 1/30/15 I placed an order for an 80% Arms .308 80% Lower Receiver, item number [redacted]. Contrary to their policy they immediately charged my credit card. After attempting to contact them via email on 2/06/15 and again on 2/10/15 and once by phone on 2/10/15, receiving no response I requested my order be canceled on 2/12/15. I have received no response from this company and filed a dispute with my credit card company.Desired Settlement: I would like them to acknowledge the order has been canceled and refund the charge or $142.45 to my credit card.

Review: On May 4, 2014 I placed an order from Desert Warrior Products. They failed inform me that what I ordered was on backorder and they billed my Credit Card. After not receiving my order I called their Customer Service line numerous times. Each time I was promised to be placed on the top of their list once they received the backordered item. I was also told on numerous occasions that the item would be in soon. At one point I was told that next Friday, this was 8-10 months ago. The more recent time that I have tried to call I have found that they longer take Customer Service Calls, only email. I have been emailing them and have not gotten a single response.Desired Settlement: I would like a complete refund.

Review: I placed a web order for VLTOR M1A M14 Modstock in response to a discount. The order was placed on 21 July and my card was charged on 24 July for $411.78 but there was no status on my order other than "Process" when I checked the website. I emailed them and called repeatedly on the days and time they stated on their site. I got no replies at all.

I finally notified them via email that if they continue to no reply, that I would contact my bank and dispute the charge to my card. The next day I sent another email stating that I was contacting my bank which I did and my bank applied a credit to my account.Desired Settlement: Acknowledge the cancelled order.

Business

Response:

Mr. [redacted],

I looked up your order and it told me that you were doing a chargeback on your CC and did not require a refund, if this is not the case, please let me know?

You have my apologies for your frustration,

Review: I placed an order with Desert Warrior Products on 10 October 2014. On 28 October 2014, I sent an email to Desert Warrior Products' sale department requesting information regarding the status of my order. At that time, my order remained in processing and my card had not been charged. On 31 October 2014, I sent another email to the company's sales department requesting that my order be cancelled as I had found another business with the products I sought and had placed an order with said company. On 08 November 2014, while checking my bank account online, I noticed that my card had been charged by Desert Warrior Products on 06 November 2014, for the total balance of the order. Following this revelation, I sent a third email to the company requesting that my order be cancelled immediately and the charge on my account be rescinded. As a result of this charge being applied, my bank account has gone into the red, and my bank has applied at least six overdraft charges to my account in the amount of $** for each charge, as well as an additional $** charged for a returned check. This amounts to a total of $[redacted] in charges applied by my bank for insufficient funds, in addition to the balance of $[redacted]. As of 10 November 2014, I have not yet received any responses to the emails I have sent the company, nor have I received any shipping information to indicate that the order I had placed has, in fact, shipped. This appears contradictory to the company's claim that customers' cards will not be charged until their orders have left the company's warehouses. Attempts to contact the company through their customer service hotline have been unsuccessful. Every time I have called, an automated message plays stating that the company is not accepting calls at this time in an effort to "streamline ... operations, expenses, and catch up on current order backlogs."Desired Settlement: I would have Desert Warrior Products cancel my order immediately, rescind the charge for the total balance of the order, in the amount of $[redacted], and reimburse me for the $[redacted] in charges applied by my bank for insufficient funds. I would also demand that the company eat the cost for any restocking fees.